The Crypto Company review: Unauthorized international transaction deduction - urgent action required

I am writing to bring to your attention an unauthorized international transaction that has been deducted from my account. The transaction details are as follows:

Customer Account: [protected]

Transaction Date & Time: 02-Nov-23 17:19

Merchant Name/Country: Google CryptoCompany Mountain View USA

Original Transaction Amount: NGN 1,610.00

Amount in US Dollar: USD 2.02

Currency Conversion: RATE USD to PKR 284.15

PKR Amount: PKR 573.98

Charges: International Transaction Fee (@ 4%) PKR 22.96 and FED (up to 16%) PKR 3.67

Advance Tax (up to 2%): PKR 57.40

Total PKR Amount: PKR 658.01

I must emphasize that I did not authorize this transaction, and I have not engaged in any international e-commerce activities with the mentioned merchant. The deduction of PKR 658.01 from my account is both unexpected and unacceptable.

I urgently request that you investigate this matter and promptly refund the deducted amount of PKR 658.01 to my account. Additionally, I would like to be informed of the steps you are taking to prevent any further unauthorized transactions of this nature.

I understand that my account's security and privacy are of paramount importance, and this incident has raised concerns about the effectiveness of these measures. I kindly request a thorough investigation into this case to ensure the safety and security of my account and prevent similar occurrences in the future.

Please acknowledge the receipt of this complaint and keep me updated on the progress of your investigation and the resolution of this issue. I can be reached at [Your Contact Information] for any necessary communication.

I trust that you will treat this matter with the urgency it deserves and take immediate action to rectify the situation. Failure to do so will leave me with no choice but to escalate this issue further.

Thank you for your prompt attention to this matter.

Sincerely,

usman ghafoor

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