The Deck & Fence Company’s earns a 1.0-star rating from 1 reviews, showing that the majority of homeowners are dissatisfied with their deck and fence installations.
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Deck
We signed the contract in March, handed them a check for 33% and were told that the time-frame on the contract (5-7 weeks) would be 2 weeks quicker because we don't have any HOA that needs to approve the plan. We were happy to pay a premium for these guys in exchange for having the deck completed in time for a Cinco de Mayo/Kentucky Derby party. Despite multiple attempts to contact them to confirm schedule throughout April, no one could tell us a start date. The office told us that we were in the "Waiting for HOA Approval" pile, which really frustrated us, considering we don't HAVE AN HOA. It's now May 11 and we still do not have a date when our deck will be installed. Party was cancelled and we're watching the spring season fly by. They missed the verbal date by 2 weeks and counting and are now closing in on the contractually-bound date. To start over with the low bidder at this point is tough, because their crews are 2 months out, so we're in a tight spot, not to mention that they didn't waste any time cashing that deposit check! Hopefully soon I'll be able to update this review with a comment on the quality of final product, but I have no idea when that'll actually happen!
Description of work:
We hired The Deck & Fence Company to install a deck on our home. Nothing too special, standard materials and no extenuating circumstances.
as of 5/16/2017 we still have no response from the company
Is The Deck & Fence Company Legit?
The Deck & Fence Company earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Thedeckandfencecompany.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Thedeckandfencecompany.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Thedeckandfencecompany.com you are considering visiting, which is associated with The Deck & Fence Company, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Thedeckandfencecompany.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The thedeckandfencecompany.com may offer a niche product or service that is only of interest to a smaller audience.
- The Deck & Fence Company protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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Overview of The Deck & Fence Company complaint handling
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The Deck & Fence Company Contacts
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The Deck & Fence Company phone numbers+1 (877) 553-3623+1 (877) 553-3623Click up if you have successfully reached The Deck & Fence Company by calling +1 (877) 553-3623 phone number 0 0 users reported that they have successfully reached The Deck & Fence Company by calling +1 (877) 553-3623 phone number Click down if you have unsuccessfully reached The Deck & Fence Company by calling +1 (877) 553-3623 phone number 0 0 users reported that they have UNsuccessfully reached The Deck & Fence Company by calling +1 (877) 553-3623 phone number
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The Deck & Fence Company emailsinfo@thedeckandfencecompany.com100%Confidence score: 100%Support
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The Deck & Fence Company address412 Headquarters Drive, Suite 6, Millersville, Maryland, 21108, United States
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The Deck & Fence Company social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024 - View all The Deck & Fence Company contacts
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