The Lakeside Collection
Reviews and Complaints

Poor customer service, , got hung up on multiple times!

Computer system generated wrong address and when I called not 5 minutes later, the rep lied and said she changed my address. Requested a supervisor several times and was told they were too busy to speak to me. Sent several messages with no response. Will never order from them again!

Poor customer service, ver unprofessional, rude and they hang up on you!

Have talked to a rep and was told I had to wait two weeks because my complaint was about two dead plants delivered. Yes, they are definitely dead. They were out of their packaging dried and no root left just dead leaves. They were not dormant!
Account# [protected]
Ship#[protected]
Date 3/31/2021
Plants chenille plant CPW (ltdo107) 15.46
Scarlet shrimp plant SS3(ltdo105) 13.25
Have tried to call but have been on hold twice for over a half hour. Never have had a problem with Lakeside before but would like a refund on these two plants.

I've recently received an order I placed on February 25, 2021. I was surprised and disgusted by what I found inside the original shipping box. When I opened the box, an overwhelming smell of smoke filled the room. Inside was a used cigarette. I'm not a smoker, and was taken back by the smell. I called customer service right away and they offered me a refund or to replace the entire order. I chose to have the entire order replaced-I hope they come through. However, I have doubts about buying and recommending them in the future.

I placed an order for Christmas gifts on Nov. 29th, 2020. These gifts were for my "GREAT-GREAT nieces and nephews. These children's ages are from 3 years to 8 years old. I have been checking the status of the order for the last two weeks and found out yesterday that they will not arrive until 29 December! Now I don't have any gifts to give to them. Also, I was told that the Table Top Stackers are not available, which on my order status says this was shipped on December 2nd, can you explain why this happened, because when I placed the order it did not say it was on "BACK ORDER"?

I think that you owe me a "REFUND" on all the gifts I ordered and did not receive in time for Christmas. By the way, I will not order anything from you again. I'm soo disappointed I did not get these gifts for the KIDS

Order #: 1063312539
Confirmation#: 502663344617
I placed an order on September 5. 2020 for 8 curtains. During my order no where was noted that my order will be back ordered. I received 5 yet to receive the remainder of my 3. I called customer Service was so rude and informed me I can cancel my order. I didn't as I wasn't sure if ordered elsewhere will be the same. Also informed that I should receive my order early November. Here we are end of November and yet to receive the remainder of my items. This is so unacceptable and worst experience ever. I will never order from your company and will inform everyone I know the experience I had with your company.
Thanks,
Natalie McCue
[protected]

I was charged 14.95 // 5 days after I placed my order. I called to see what it was for and they said its for the LSC Perks membership. I did not order this, the representative said it was probably on a pop up that asked if I wanted free shipping. Well I probably did want free shipping// but I did not get free shipping. I talked to the representative and wanted my money back, but she only cancelled my future monthly payment. This is a total scam and it happened to 3 other people in my office as well. I want my 14.95 back.

My name is Courtney Cockrum, and I placed an order, and paid through Paypal on 10/15/2019. The payment went through for $85.69. It even cleared on my bank account, as well as Paypal. Now today, 11/6/2019 I have another charge for $85.69. This put my bank account in the negative, and I do not understand why it is showing on my account? I have already received my items, and have been using them. I love ordering from Lakeside, but if this is something that is going to happen, I can't afford this. I really need this fixed immediately, as it is very frustrating.
The invoice ID is o2435581122

Did not sign up for this. Stated I did when I ordered but I did not. When I saw the charge on my card, traced and saw that the company had charged my before. I called and cancelled, requested refund. Company stated that it would take 2 to 5 business days to get it. If they can take it in 5 minutes, should be able to give it back quickly. This is stealing and will be handling as is proper.

I live at Lakeside Crossing, Conway, SC...lot #433. I called and talked to Ebony today to speak to a manager about an issue i am having with current Manager Sandy Bull & Secretary Linda Hanley. I am an owner here & have been greeted with a Grimace on there faces...they are not pleasant, happy or greeting me as a member of the community. They greet every other resident with a smile & respect. I have complained about issues in the past with Sandy and evidentally she passed it along to Linda. I booked a craft class & Linda did not put my sign up sheet in lobby...it was a month before event...i emailed Linda & told her my sign up sheet was not anywhere to be found. I told her to cancel my class. Everyother event in september had sign up sheets out...(i have pictures) i just want to be treated like a human being...whenever i walk in the club house it's not hi! How are you...it's what do you want? I also asked for some flags for my lawn...the riding lawn mower took chunks out of my lawn after a few days of rain & i had to replace sod. Sandy told me if i put a flag out my lawn wouldnt be cut at all...i just want new sod to take...in an area of 4 X 4...she was very rude...i spoke with Doug...property Manager & he said it has been done several times & i've spoken to some residence that have flagged off an area of there lawn not to be cut...they had the rest of lawn cut...i want to be treated fairly...i am a new resident of 2 months...get along with everyone & love my house...i really hate to complain but when i enter club house i would like to be treated with respect & not just shoved off. Please get back to me asap.
Thank You
Roberta Leger

Received a catalog from The Lakeside Collection today, addressed to my five year old daughter. How did this company get my daughter's information & to think her parent wouldn't be concern at this fact? IF this company provides fund raising items to the school, then they should be sending the offer to the school not to the students, they are kids. So, I am concluding this company is conducting business without any morals, you don't send kids a catalog and think its okay!

I returned two tables to Lakeside Collections because they were junk. When you went to put them together the fake wood broke.

They sent me two return labels by e-mail and one UPS label. I taped the two boxes together and returned. ups tracking Package was received on Feb. 1st and signed by employee, Waters.

Lakeside did refund to me today $23.95 for one table.

They will not acknowledge receipt of two tables. I am trying to get a refund for the other $23.95 plus tax on the two tables. I am expecting an additional refund of $27.07. I have sent several e-mails and keep getting a response that they refunded $23.95. They are ignoring my request for the refund of two tables.

I recently ordered online through The Lakeside Collection catalog company's website an MP4 player for my son, for Christmas. I ordered it on December 10, and still have not received it. I go to the website and look up tracking information (pretty much every company nowadays will provide you with shipping tracking information so you can see where your package/order is). When I click on the order number to track it, it comes up with 'no information available'. So I sent them two emails. Both replies were standard, form-letter types. And they contradict themselves in it. Telling me at first that this package cannot be tracked. But later, towards the end of the email from them, they write "Did you know that you can track your package online, 24 hours a day, 7 days a week?" Evidently, you can't! At the beginning of the second email from the customer service guy was a very clipped, rude reply saying simply 'as stated in the previous email'... the package can't be tracked. They obviously do not care about keeping me as a customer. I paid almost a hundred bucks for this MP4 player, and it has been almost 2 weeks now. I just want to know where it is, and when I'll get it. Like, before or by Christmas as it was intended for! All they will tell me was the date it was shipped. Which does not help me, at all. They have to have a shipping and tracking code. Because they state in the email that if I do not receive it within 15 business days, they will hunt it down. Well if they can do that, then they obviously have a tracking code! If they don't want to track it themselves, all they have to do is give me the tracking number and I will contact the USPS myself and try to find out, myself, where it is. But they won't. This company could not care less about it's customers. I could have spent a thousand dollars and would still most likely be treated this way. I have tried in the past to order items from catalogs only a few months old, and was told that they do not keep everything in stock. That they don't bother. They don't keep items in stock? How are they staying in business? Is this really a way to conduct a business? Once I get my MP4 player, I am demanding to be removed from their mailing list and will attempt to file a more proper complaint. This is no way to treat paying customers. Every company I do business with online or offline has a way to keep track of packages sent in the mail, through UPS, or Fed-Ex. This is ridiculous! If anyone wants to see copies of their emails, I will gladly cut, copy and paste them as a reply.

I have ordered from Lakeside for years, since before I was married. I have had mostly good results with them--albiet the usual complaints of backordered items and items no longer available and the occasional poorly made product--but customer service has always made it right. This time, I'm really p.o.'ed.

I've read on Lakeside's website that they put an initial hold on your debit/credit card for the full order amount, then ALSO put a second charge on your credit card as the items ship, THEN, when all items have shipped, they release that hold on your card and your funds are released. The problem I have with this is that I irdered almost $170 worth of merchandise, and only have $254 in my checking account. I don't care that they hold the money for the full amount of the transaction, but they need to charge your card out of that amount they are holding, not charge my card twice and hold all my money hostage. I only want to have to pay for the order once--and be able to put groceries on the table for my family.

I have 2 little kiids at home and a husband who works darn hard for every dollar we make. Being a homeschool mom, I try really hard to ease the financial burden on my husband by ordering early for the holidays and finding the best deals I can so we can eat and still have a great Christmas. That $254 is all the money in the world I have to get by on until NEXT Friday.

So, if they hold $170 and then charge $170 worth of merchandise to my debit card, not only am I broke with no grocery money, some items may not go thru because they are holding the money intended to pay for the order, and the remaining money not on hold is not enough to cover the whole order. What am I going to do? I usually pay by money order in the mail, but this year, due to my husband having a horrific accident that resulted in multiple amputations, I found it harder to get the money together to holiday shop and ordered by debit card so I could get the items on time.

I really hope a representative from lakeside is reading this and addresses this issue because I CAN'T afford to be double charged, even if temporarily. I guess by trying to do a nice thing for my family, I have ultimately screwed everything up by going with ordering from Lakeside. I really hope this isn't the case. If so, sadly, I won't ever order form them again. I have forgiven a lot of small issues I've had with them over the years, because ultimately they do most things right. But this one would be unforgivable and my husband will be beyond angry if I've inadvertently screwed us royally.

Bottom line is, they'd better re-think this policy and make things right with their customers. There's a lot of competition out there from online retailers, and customers are getting more and more flooded with options every day. Lakeside had better get their act together because these kind of policies will bring the whole company down. Give people a reason to shop with you. Price alone wont cut it.

My mother recently ordered from The Lakeside Collection catolog. She paid with her bank card & the company was paid on October 22nd. It is now November 27th and the items have not arrived. Her and I have made several attempts to contact them to no avail. We have tried by phone, online, and even a good old fashioned letter and there has been no response. I just tried calling again today and an answering message came on explaining that they were closed on Thanksgiving (yesterday) but would be open on Friday. Someone should tell them that it is Friday!
We are still hopeful that the items will magically arrive, but it is more likely they took the money and ran.
~C

I would like to echo the chorus of Lakeside Collection being an absolutely horrid company to purchase from. I'm amazed they're still in business. I ordered a set of glass coasters for a Christmas gift. It took them six weeks to ship the item. Since I ordered through the catalog, I wasn't too upset about the time frame. However, the packing was non-existent. They stuck these glass coasters in a box twice their size with nothing protecting them. No peanuts. No bubble wrap. No paper! And of course, they were broken. I was livid. I went to the website, looked up their return requirements and returned the item with a refund request. I got nothing. No acknowledgment of receipt. No refund. And forget trying to get in contact with someone to make a complaint. Not going to happen. I cannot stress enough how awful this company is. Do yourself a favor and do not purchase from them. If you really like one of their items so much, look it up online and I guarantee that you will find that item at another, more reputable outlet. It might be slightly more expensive but believe me, it's worth the extra money!

This catalog is indeed too good to be true. Bought from them only because of their prices, and then it has taken over a week to merely process the order, it still hasn't been shipped out. Additionally, when you are shopping a box pops up that says "if you spend 5 dollars more, you get free shipping!" DO NOT FALL FOR THIS. I was charged EXTRA and was told (After unanswered emails and waiting 38 minutes on hold to speak to one of the rudest customer service reps I've ever encountered!) that I "overspent" and was charged, and I didn't read the box correctly. SO misleading! I am still waiting for my packages, I have NO idea how they do business! Trust me when I tell you I was going to do ALL my christmas shopping there but, completely changed my mind now. Stay away at all costs! I wish I had read these reviews prior!

Horrible experience. I ordered on Jan 13 2008 the status has stayed ready to ship with no shipping in sight. They charged me right when I placed the order but no one can tell me if and when my order will ship. Never again will I order from them. I wish I would have checked the reviews here first.

I place an order in August. It is now Febrary and I still haven't received my order. I have made 5 attempts to get a refund and I have been told that they must send me a refund request form by mail which never arrives. I am very, very frustrated!