The National Holidays
Reviews and Complaints

National Holidays Yorkshire Wildlife park/Flamingo Land 31/8 - 01/09
Driver went to the wrong resort on wrong date
So 4 hours in Flamingo Land instead of 8 & vice versa for Yorkshire Wildlife park. Many of us ended up back on the coach due to the limited attractions by 2.00- 2.30pm.
The Hotel, Holiday Inn Wakefield. No choice of food for children. My son who is Autistic ended up eating Melon & Cake for tea. As no children meals available.
Same at breakfast, really only Adult cereals, luckily able to eat some of the items available for the cooked breakfast.
The room, kids bed not made. Had to ask for this. Also for a family holiday, there was a Wedding party at the hotel who where extremely rowdy.

driver slow and killling time on way to skegness
hotel the queens in need of revamp and it cost me £30 pr person more and there was 4 of us, than it did for those staying at the royal hotel a far better hotel.
at the queens shower doors falling off cubicals to small cauld not turn or bend in shower, stayed 5 days with no bedding changed or towels, room cleaning did not exist only bins changed and clean cups provided.no receptionist out side furniture dangeriouse in need of repair before some one gets hurt with a glass because the furniture moves when trying to sit down.and i know the bus depo is in castleford but wy are we last to be dropped off every time we go anywhere it is annoying when your
tyred and want to get home only to find the bus passes castlefors to get to wakefield and duwsbury then leeds and finaly back to castleford.shourley some times we could be dropped off first, come on national play fair.

Went to Scarborough 26th August 3 nights, when arriving at the hotel the driver informed us that Elaine would specify certain aspects of the trip one being the pick up time . She expressed 4 times that we must be ready in the foyer for 12 o clock and there was also a notice at reception desk all week furthermore pushing this point. The destination as in Scarborough is an amazing the place, the hotel the Grand needs a lot of work and I wouldn't stay there again. Come the day to travel home my mother who has joint problems and my child are all waiting with the rest of the people at 12 and the coach was a no show . After half an hour with my mum now in pain after being stood and my daughter cold we go back inside and others shortly follow, multiple people ring National Holidays getting varying information back, 1 the pick up time was always 13.30 and they have no idea we're we got that information from, 2 there has been a mix up with the driver and will be there for 14.00, 3 there had been a crash on the motorway and they will be at least 50 minutes . This really spoilt our trip we could of made the most of our last day and gone and done something if we were aware it was going to be such a late pick up as the drive arrived 14.15 so we sat around for 2 hours 15 it was a very long frustrating day. When the driver arrived he was very arrogant no apology and said he had no idea where we given that information and didn't diffuse the situation at all. The information was from staff working for national holidays and we have the poster which was up saying 12 pickup all week. Very dissatisfied with miss information and customer care.

Arrived at the grand hotel Scarborough Monday 19th August 11.30am rooms not ready til 3pm. No towels or hot drink facilities sorted at reception 30 mins later.Wednesday 21st water coming through ceiling in room and shower light reported but still happening til we left on Friday 23rd. Wednesday 21st trip to heartbeat land (1 hour) Whitby (3 hours) far too short. Offered a trip to Bridlington on Thursday 22nd further cost of £6 each ( a bit of an insult) when we paid £239 each for 4 night trip .The Grand hotel is run down and dirty .Cleaners didn't use Hoover in any of rooms.Safe to say I will not use the Grand trip again and feel ripped off at price.

Holiday reference number : R732451

On booking the holiday with hays travel Washington Galleries Tyne and Wear, I was informed by the travel agent that was a swimming pool in the hotel named Risboro in Llandudno. When we arrived we asked what time the pool was open until and we were informed that there was no swimming pool in the hotel. They then told us we could use the swimming pool at a near hotel named Chats Worth, which was a 15 minute walk and at a cost of £3 each. There was also another couple on the same holiday that were also informed that there was a pool at the hotel. Thanks Could this be looked into thanks.

What has possessed National Holidays to use this Hotel ? I have used this company many times and never been disappointed..however this has now lost my faith in you're company .
Our room which was for myself and 2 grandchildren had 2 double beds one covered in dried blood stains ..walls, carpet and bathroom all filthy !
Ancient windows unable to close as catches broken and door lock loose, on complaining the reception staff did not seem shocked and gave us another room ...slightly better but very tired and dirty bathroom which i cleaned myself ! !
On to dinner Inedible and nothing at all for children bearing in mind this was a kids tour..the guests with kids ended up to going out to find something suitable in a very unsavoury area being approached by people outside of hotel asking for money etc !
All of the people we spoke too were of the same opinion ...would appreciate a reply as soon as possible as this has totally ruined our normally positive experience of hour company

The Britannia hotel in Wigan is the worst hotel I have ever stayed in. The rooms are very basic and in need of renovation. The food is totally inedible. After two days you changed the coach and driver for your benefit. The second coach is not even a national holidays coach so there is no Wifi. Which you advertise on your holidays. I have been on numerous tours before, but after this one I will not be going on any more.

I have just fished an awful stay at The Admanton Country House Prestwick Scotland, I have walking problems & access to the Dining/Entertaiment areas were only accessed by very steep stairs ! I checked with National Holidays who told me this hotel had a lift, I found the lift was on the opposite end of the hotel & was mainly used by service suppliers ! so I had to use these awful stairs every day ! disabled & senior people had to struggle up & down with great difficulty, not good enough & not fit for purpose ! The food on offer in the restaurant was awful & very basic, we had to ask for basic things that ran out ! then have to wait several minutes while the were repenished ! The Entertainment area was below ground level, so more steep stairs to tackle ! it smelt off damp & was cold ! also the Gents toilet was out of order so the men had to use the awful stairs to the upper loos ! plus the rip off bar prices £4 for a lager shandy !

I booked a trip to Durham and bemish . On The 3rd of August to 4th . P gaylard ref :R714752#1 . the coach was 3 hours late picking us back up . People were trying to phone help line just kept getting Answer phone . Then when people were finally getting through they were told different times and different stories. It was very stressful waiting in the heat with medical conditions . This spoilt what was a good trip very disappointed

We went to Loch Lomond 29th July-1st August 4 day trip. We arrived at the hotel (Adamton Country House) after 5pm after setting off at 8am. We were checked into our room fairly quick. After being in the room for around 10 minutes we had no electrics, had maintenance come, not being able to sort it for then the manger to come and he also couldnt fix the problem, so we had to move rooms as electrics just kept on tripping. Later on in the evening the manager saw me and blamed me for using my phone charger and saying it must be damaged. This was not the case as i recently purchase a new phone. We then got shouted at by the waiting staff as there wasnt any tables left for us to sit and eat. So we left the room and went and paid for a meal so we could sit down. The wednesday morning the intinarary was Loch Lomond, which i was looking forward too as im an explorer love beautiful views. We got 1 hour there and then had to leave to go to glasgow shopping. This is not what i paid £139.00 for. The whole trip was described as seeing the beauitful views of Loch Lomond and the ayrshire coast. we had little time to walk down a dirt track to see part of loch lomond as the driver refused to park in a waiting area closer to the loch. He had driven us up to god knows where saying he would show us a lovely place but didnt let us off the coach that was 45minute drive, which if he didnt do that we could have had that extra time around loch lomond. More than 4 families on the coach were disappointed that we wasnt getting the day at Loch lomond as they had younger children with them, they do not want to go shopping. Me and my partner are so disappointed in the whole experience that this will be our last National trip. The driver (Mark) kept making gender jokes that upset alot of the females on the coach, he was rude and his driving was terrible. He also slammed on in the busy centre on Glasgow causing someone in a small car to bump into the back of the coach causing us all to jerk forward. He also drove on a 60mph road on his phone. I am not happy one bit and feel like I have been conned out of £278.00 as at the time of booking there was also x3 other Scotland trips but I personally picked this one to spend time at Loch Lomond like described. As for the hotels National book, this by far has been the worse I have ever seen. Yes you expect Budget for the price you are paying but this was beyond that. I have never felt this way after my 3 other trips using national. We called National along with another couple and we didn't even get an apology or anything, just to complaint via email. I feel very let down and will be passing this experience on to family and friends who also use National as I do NOT want them conned out of their money like we feel we have been!

We got back from a 5 day break from The La Tour Hotel Blackpool on the 26 july 2019 .This was not our 1st choice holiday which should have to Scotland which included 3 days trips out .The holiday to blackpool was a much shorter travelling time and did not have any days out so why was this the same price .The holiday started in Manchester . We should have go the coach at 11.20 and it did not turn up 12.50 .We very disappointed with the meals at the La Tour Hotel the breakfast at the hotel w as totally a disappointing waited ages to get our meals and it was just a plate of mush .Evening was not cooked properly food was hard . The next day we had breakfast again but it was no better after this ate out .The food was terrible .The day we leaving we should have been picked up at 1 .30 and the coach did not come till 3 PM . No even said sorry .I wish for a refund for totally disappointing holiday King Regards Lucy and Robert Simpson

We went for a 4 day trip to Torquay on the 12th -15th of July all was fine until we got to Woodhead services in Sheffield for scheduled stop for driver. We were then told we had to wait for a mini bus to arrive with passengers as another driver had left them . When it came to getting started again the bus wouldn't start we then had to wait for engineer to get bus started again. We ended up stuck in Sheffield for 3 hours and didn't reach our destination until 7-30 at night. I must point out the driver was no way to blame he could not have been more polite and courteous and he was a pleasure to travel pity it couldn't be said about the coach it was also our first time travelling with national holidays.

tional Holidays - Highlands
Yahoo
/
Sent

james armstrong
To:
holidays@messaging.nationalholidays.com

‎20‎ ‎May at ‎20‎:‎31

To who it may concern,

I would like to make a complaint about my holiday I booked to the highlands. I departed from Heworth Interchange (Gateshead) at 9am on the 10th May and didn't arrive at the hotel until 6-30pm. The driver had told us his sat nav was not working and that he hadn't been to Scotland before, He was taking the wrong roads and this was why the delay was caused. My wife's ankles were all swollen and very sore which was caused by having to sit on the bus for such a long time. We did not get our meal until 7-30pm that night.

The next day we went on a steam train, he had to pick us up at Broomhill railway station but when we arrived there was no sign of the bus. At the railway station there was no seating available for me or my wife which caused more distress to my wife's ankles caused by another delay (Approx 1and Half hours) someone spotted the bus about half a mile away across the fields. we had no way of getting in touch with the driver, we waited and waited for the bus which was not getting any closer to the station. The driver didn't arrive at the station as the driver had took the wrong road so we ended up having to walk half a mile to the bus. My wife's feet and ankles were in a lot of great pain' we were the last people to get to the bus due to the stress and pain of this long walk to the bus. The driver had taken a wrong turn when coming to pick us up and therefore he was unable to get any closer the station due to a bridge that he could not cross due to the weight of the bus.

The driver took about an hour trying to turn the bus around because their was no reversing camera and the road was very poor and narrow and dangerous.. bus as well as his Sat Navigation not working which was the reason for the delay again on this day trip out. To add to mine and my wife's stress as we had to walk for half a mile to the bus from the station across the field it started hail stoning.

On the Sunday we were supposed to be going on the Loch Ness Ferry but we couldn't due to my wife being in such great pain with her ankles all sore and swollen from walking long distances to the bus and then being on the bus for a lot longer than we were meant to be.

On the Monday I was so happy to be going home as this whole holiday had been a disaster from start to finish. The driver could hardly see out his window due to his windscreen wash not working leaving his visibility very poor. I can't fault the driver as he done his best considering the condition's of the bus. I blame National Holiday's as this driver was just an agency driver and hadn't been to Scotland before and the faults on the bus such as Sat Navigation and no reverse camera and no windscreen wash working which left the bus unsafe for carrying holiday passengers.

I will never go to Loch Ness again due to the terrible experience me and my wife had gone through and think it is fair to say we should be compensated for our full holiday. We use National holidays every year so it is fair to say we are very loyal to your company and this holiday has been the worst holiday we have experienced.

I look forward to your response. This is the third email sent with no response

Yours sincerely

James Armstrong

Settings

james armstrong

[protected]@yahoo.co.uk
+[protected]

I stayed at your Bolton hotel From December 30Th until January1St.I am disgusted by The treatment of the head waitress who when I attempted to enter the dining room on the first evening said I could not enter yet when I asked why she told me that the food was not ready and it would be twenty minutes before it was ready on requesting to enter I was told in a rather rude manner that I needed to be ticked off, when I asked her to tick me off I was given a blank stare on asking why about 15to 20 people were already seated I received another blank stare I once again asked to be ticked off and she finally ticked the sheet to show that I had entered. I have no complaints about the food as it was excellent. I must praise the waitress whose name I believe was Gwen as one evening she coped on her own. How she managed was wonderful. I was also disappointed that on new years eve the entertainment was just a DJ and not a singer or cabaret Show. Finally on the last night my room was extremely cold, at reception I was told that the heating was on they pressed a button to make sure on entering my room the radiator was warming but within about ten minuets it was cold again I rang reception and they switched it on again but again it was cold within a short time I Repeated this about 8 times during the night and eventually finished up with the duvet and the blanket doubled and my coat and a towel over me to try to keep warm. I normally wake about three times during the night to go to the toilet but because of the cold as stated I was awake and had to go at least 8 to 10 times I have also sent a complaint to the hotel and have not had a reply yet but I consider that I should receive some form of compensation for a ruined holiday either by the hotel or yourself or a joint effort should be made. K.Clark. 8 Maplin View Stockton-On-Tees Cleveland ts19 0tq. E Mail;[protected]@virginmedia.com Telephone;-[protected] Mob;-[protected]

Myself and 2 friends went on your 3 night New Year Blackpool trip. I asked the driver which hotel we were staying at and was told the Grand. We arrived at the Metropole which is a totally different hotel!
When we got off the coach we were greeted by scaffolding all around the back of the hotel and which covered my bedroom window. This was not a good first impression. When we checked in at 12pm we were told the rooms would not be ready until 3pm. There wasn't anywhere to leave our cases securely so we had to sit in the hotel and wait which was a total waste of time.
We were on the 2nd floor so when we got out of the lift we had to go down a flight of stairs and then my friends had to go up another flight to get to there room. One of my friends is 83 years old and I have had a major operation recently so this was a real struggle and not acceptable.
The following day was a trip to Liverpool but we were told that we would be on the coach longer than in Liverpool so we didn't go. The people who did go said they were in Liverpool for an hour. Again this is not acceptable advertising this as an outing. Why didn't you take us to Liverpool on the way to Blackpool and then we could have had a reasonable time there and would not have had the wasted afternoon sitting in the hotel.
I must say that in the room the bed was clean and the bathroom was clean which is important. The food was also reasonable. Apart from that I cannot say that there is much going for this trip.

went away in july with national holidays at the la tour hotel in blackpool was lovely so decided to go back in oct food was shocking every night peascarrots and cauliflower with everything frozen at that had to wait for tea and coffee and another 10 mins for milk very dissapointed at hotel my dad who is 84 paid for holiday not impressed one bit with the service everyone was just following one another around the holiday was booked under mr r sanderson we went oct 9th for 5 days

Hi I'm sorry for delay but went through national express by error rather than national holiday I'm complaining about a trip my mum age 70 and aunt age 80 who in poor health h may I say booking ref is R464576#1tour number 5422k was hey went to Scarborough on your holiday on 27th August for 4 days everything was great but unfortunately the day they was leaving they had to wait for coach time said 1-15 they waited n waited the coach did not turn up till 3-30 no explanation they couldn move as had to wait now the question is would the coach awaited for them if they was over 2hours late? It really put a dampener on there little get away sorry about the complaint

Hi my parents both 80 years old have just returned from a weekend break in cologne to see andre rieu,
When they booked this break last year when it was first advertised, mum paid for the most expensive tickets at the front or as near as possible, she was even asked if they would like a table mum agreed to this and was happy to pay the extra,
However on arriving to the stadium they were shown to their seats and very very disappointed they couldn't of been any further away, they were so far away they couldn't even see the stage, on speaking with other passengers they all seemed to be closer and had good views of the stage and paid less for their tickets which only added to their disappointment, they have both come home totally gutted, this was going to be a wonderful time for them both (neither are in the best of health) they feel that they have been let down enomously by national, then to top off their disappointment also included in the excursion was a trip to a chocolate factory and a cruise down the river, neither of these took place and they spent the day hanging around,
I feel that my parents should at the least be offered some refund and hope that this can be resolved quickly, regards linda jones

I have booked a hotel to goa before two months where i did not get the final list of hotels till yesterday 4pm.
i asked for the hotels near my place as they are sending me at the last minute, they sent me two hotel names where one is LODGE which has one star and other one is 1.5 star which is also a LODGE.
How can i complaint to the higher authority.
Should i file an official Legal notice to the report (Govt.) or can i get the higher officials number to contact.
I have all the recording from the time you people called me to join the stupid company till last call by 11.15 am today.
I am a platinum card holder and i dint get the fine hotels in my previous bookings too.
The consumer support Ramya is just treating me bad, lethargic and giving fake promises delaying the work.

I still did not get my complementary kit. Where I paid my amount in Jan.
they did told me 50% discounts on therapy but later Ms. Ramya told no to it.
last booking i found a fraud allowance happening where ms.ramya told three times higher rates as GST but i found it as fake one after sourcing to the hotel directly.
i too did not get my monthly complementary tickets.
They told me they will deliver to my address by 20th but I did not get yet.

Revert me.
Or I am taking this to the Legal Consumer association
(Govt.) and filing a case against you from our company.

The service and attitude of staff at evening meal was not good . No idea of customer services especially a girl called Shannon. In the morning we was told to be down for breakfast at 8am as we was leaving on coach by 9am when we arrived at 8am was not ready, hot food didnt come out till 8.20am . My first time with national hoildays but four time with the party I was with who ensured me this is not your normal service we have at hotels.