The Net-A-Porter Group’s earns a 1.7-star rating from 59 reviews, showing that the majority of luxury fashion shoppers are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
defective merchandise
I ordered a top from Netaporter that arrived with tears down the side. I called customer service and they would not even offer to exchange the item. I will never shop at Netaporter again!
The complaint has been investigated and resolved to the customer’s satisfaction.
worst customer service I have encountered!
So I placed an order with Net-A-Porter.com on a Thursday and paid an extra 20 dollars for over night shipping. The company didn't deliver so when I called to inquire they said since it was my first order a dress for 500$ they had to run a credit check on me. When did buying a dress online become a credit check? So I said I was unaware of this they said it'...
Read full review of The Net-A-Porter Group and 19 commentsThe Net-A-Porter Group Reviews 0
If you represent The Net-A-Porter Group, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About The Net-A-Porter Group
Overview of The Net-A-Porter Group complaint handling
-
The Net-A-Porter Group Contacts
-
The Net-A-Porter Group phone numbers1800 638 6801800 638 680Click up if you have successfully reached The Net-A-Porter Group by calling 1800 638 680 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling 1800 638 680 phone number Click down if you have unsuccessfully reached The Net-A-Porter Group by calling 1800 638 680 phone number 0 0 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling 1800 638 680 phone number100%Confidence scoreAustralia8800 100 64438800 100 6443Click up if you have successfully reached The Net-A-Porter Group by calling 8800 100 6443 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling 8800 100 6443 phone number Click down if you have unsuccessfully reached The Net-A-Porter Group by calling 8800 100 6443 phone number 0 0 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling 8800 100 6443 phone number100%Confidence scoreRussia+44 330 022 5700+44 330 022 5700Click up if you have successfully reached The Net-A-Porter Group by calling +44 330 022 5700 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling +44 330 022 5700 phone number Click down if you have unsuccessfully reached The Net-A-Porter Group by calling +44 330 022 5700 phone number 2 2 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling +44 330 022 5700 phone numberInternational+44 330 022 5701+44 330 022 5701Click up if you have successfully reached The Net-A-Porter Group by calling +44 330 022 5701 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling +44 330 022 5701 phone number Click down if you have unsuccessfully reached The Net-A-Porter Group by calling +44 330 022 5701 phone number 1 1 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling +44 330 022 5701 phone numberFashion Consultants+44 330 022 5703+44 330 022 5703Click up if you have successfully reached The Net-A-Porter Group by calling +44 330 022 5703 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling +44 330 022 5703 phone number Click down if you have unsuccessfully reached The Net-A-Porter Group by calling +44 330 022 5703 phone number 1 1 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling +44 330 022 5703 phone numberPremier Service+44 330 022 5412+44 330 022 5412Click up if you have successfully reached The Net-A-Porter Group by calling +44 330 022 5412 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling +44 330 022 5412 phone number Click down if you have unsuccessfully reached The Net-A-Porter Group by calling +44 330 022 5412 phone number 1 1 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling +44 330 022 5412 phone numberSubscription Inquiries+1 (877) 678-9627+1 (877) 678-9627Click up if you have successfully reached The Net-A-Porter Group by calling +1 (877) 678-9627 phone number 0 0 users reported that they have successfully reached The Net-A-Porter Group by calling +1 (877) 678-9627 phone number Click down if you have unsuccessfully reached The Net-A-Porter Group by calling +1 (877) 678-9627 phone number 0 0 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling +1 (877) 678-9627 phone numberUSA & Canada+43 800 006 632+43 800 006 632Click up if you have successfully reached The Net-A-Porter Group by calling +43 800 006 632 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling +43 800 006 632 phone number Click down if you have unsuccessfully reached The Net-A-Porter Group by calling +43 800 006 632 phone number 0 0 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling +43 800 006 632 phone number100%Confidence scoreAustria+32 80 049 413+32 80 049 413Click up if you have successfully reached The Net-A-Porter Group by calling +32 80 049 413 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling +32 80 049 413 phone number Click down if you have unsuccessfully reached The Net-A-Porter Group by calling +32 80 049 413 phone number 0 0 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling +32 80 049 413 phone number100%Confidence scoreBelgium+33 805 109 917+33 805 109 917Click up if you have successfully reached The Net-A-Porter Group by calling +33 805 109 917 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling +33 805 109 917 phone number Click down if you have unsuccessfully reached The Net-A-Porter Group by calling +33 805 109 917 phone number 0 0 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling +33 805 109 917 phone number100%Confidence scoreFrance+49 800 589 0723+49 800 589 0723Click up if you have successfully reached The Net-A-Porter Group by calling +49 800 589 0723 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling +49 800 589 0723 phone number Click down if you have unsuccessfully reached The Net-A-Porter Group by calling +49 800 589 0723 phone number 0 0 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling +49 800 589 0723 phone number100%Confidence scoreGermany+39 800 148 251+39 800 148 251Click up if you have successfully reached The Net-A-Porter Group by calling +39 800 148 251 phone number 2 2 users reported that they have successfully reached The Net-A-Porter Group by calling +39 800 148 251 phone number Click down if you have unsuccessfully reached The Net-A-Porter Group by calling +39 800 148 251 phone number 0 0 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling +39 800 148 251 phone number100%Confidence scoreItaly+34 800 600 261+34 800 600 261Click up if you have successfully reached The Net-A-Porter Group by calling +34 800 600 261 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling +34 800 600 261 phone number Click down if you have unsuccessfully reached The Net-A-Porter Group by calling +34 800 600 261 phone number 0 0 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling +34 800 600 261 phone number100%Confidence scoreSpain+41 800 002 417+41 800 002 417Click up if you have successfully reached The Net-A-Porter Group by calling +41 800 002 417 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling +41 800 002 417 phone number Click down if you have unsuccessfully reached The Net-A-Porter Group by calling +41 800 002 417 phone number 0 0 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling +41 800 002 417 phone number100%Confidence scoreSwitzerland+86 400 120 5991+86 400 120 5991Click up if you have successfully reached The Net-A-Porter Group by calling +86 400 120 5991 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling +86 400 120 5991 phone number Click down if you have unsuccessfully reached The Net-A-Porter Group by calling +86 400 120 5991 phone number 0 0 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling +86 400 120 5991 phone number100%Confidence scoreChina+852 58 081 362+852 58 081 362Click up if you have successfully reached The Net-A-Porter Group by calling +852 58 081 362 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling +852 58 081 362 phone number Click down if you have unsuccessfully reached The Net-A-Porter Group by calling +852 58 081 362 phone number 0 0 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling +852 58 081 362 phone number100%Confidence scoreHong Kong+81 531 122 556+81 531 122 556Click up if you have successfully reached The Net-A-Porter Group by calling +81 531 122 556 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling +81 531 122 556 phone number Click down if you have unsuccessfully reached The Net-A-Porter Group by calling +81 531 122 556 phone number 0 0 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling +81 531 122 556 phone number100%Confidence scoreJapan+65 800 120 6161+65 800 120 6161Click up if you have successfully reached The Net-A-Porter Group by calling +65 800 120 6161 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling +65 800 120 6161 phone number Click down if you have unsuccessfully reached The Net-A-Porter Group by calling +65 800 120 6161 phone number 0 0 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling +65 800 120 6161 phone number100%Confidence scoreSingapore+82 798 4434 1351+82 798 4434 1351Click up if you have successfully reached The Net-A-Porter Group by calling +82 798 4434 1351 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling +82 798 4434 1351 phone number Click down if you have unsuccessfully reached The Net-A-Porter Group by calling +82 798 4434 1351 phone number 0 0 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling +82 798 4434 1351 phone number100%Confidence scoreSouth Korea+886 801 136 430+886 801 136 430Click up if you have successfully reached The Net-A-Porter Group by calling +886 801 136 430 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling +886 801 136 430 phone number Click down if you have unsuccessfully reached The Net-A-Porter Group by calling +886 801 136 430 phone number 0 0 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling +886 801 136 430 phone number100%Confidence scoreTaiwan+55 800 762 1268+55 800 762 1268Click up if you have successfully reached The Net-A-Porter Group by calling +55 800 762 1268 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling +55 800 762 1268 phone number Click down if you have unsuccessfully reached The Net-A-Porter Group by calling +55 800 762 1268 phone number 0 0 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling +55 800 762 1268 phone number100%Confidence scoreBrazil
-
The Net-A-Porter Group emailscustomercare.usa@net-a-porter.com100%Confidence score: 100%Supportfeedback@net-a-porter.com97%Confidence score: 97%support
-
The Net-A-Porter Group address1 The Village Offices, Westfield London, Ariel Way, London, England, Greater London, W127GF, United Kingdom
-
The Net-A-Porter Group social media
-
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
- View all The Net-A-Porter Group contacts
Recent comments about The Net-A-Porter Group company
terrible customer serviceOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
glad to see info post and output with action taken. i order one Belenciga last week and so far haven't received shipping info yet after almost a week of ordering. it's not normal from all my online order experience. their price on LV and other are too good to be true. They even have 20% summer coupon available. how is it possible for auth LV or other name brand. I will report back if i can't get order cancel and end up having the purse before I return it.