How is The Net-A-Porter Group’s rated by luxury fashion shoppers?
The Net-A-Porter Group’s earns a 1.7-star rating from 59 reviews, showing that the majority of luxury fashion shoppers are dissatisfied with their purchases.
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defective merchandise
I ordered a top from Netaporter that arrived with tears down the side. I called customer service and they would not even offer to exchange the item. I will never shop at Netaporter again!
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
This review was chosen algorithmically as the most valued customer feedback.
worst customer service I have encountered!
So I placed an order with Net-A-Porter.com on a Thursday and paid an extra 20 dollars for over night shipping. The company didn't deliver so when I called to inquire they said since it was my first order a dress for 500$ they had to run a credit check on me. When did buying a dress online become a credit check? So I said I was unaware of this they said it'...
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About The Net-A-Porter Group
Net-A-Porter is an online luxury fashion retailer offering a wide selection of designer clothing, shoes, bags, and accessories. They provide global shipping, personal shopping services, and a user-friendly platform for customers to browse and purchase high-end fashion items.
Overview of The Net-A-Porter Group complaint handling
The Net-A-Porter Group reviews first appeared on Complaints Board on Aug 9, 2007.
The latest review I had a good experience was posted on Mar 19, 2024.
The latest complaint defective merchandise was resolved on Jan 27, 2010. The Net-A-Porter Group has an average consumer rating of 1 stars from 59 reviews.
The Net-A-Porter Group has resolved 1 complaints.
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The Net-A-Porter Group Contacts
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The Net-A-Porter Group phone numbers1800 638 6801800 638 680Click up if you have successfully reached The Net-A-Porter Group by calling 1800 638 680 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling 1800 638 680 phone number Click down if you have unsuccessfully reached The Net-A-Porter Group by calling 1800 638 680 phone number 0 0 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling 1800 638 680 phone number100%Confidence scoreAustralia8800 100 64438800 100 6443Click up if you have successfully reached The Net-A-Porter Group by calling 8800 100 6443 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling 8800 100 6443 phone number Click down if you have unsuccessfully reached The Net-A-Porter Group by calling 8800 100 6443 phone number 0 0 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling 8800 100 6443 phone 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The Net-A-Porter Group emailscustomercare.usa@net-a-porter.com100%Confidence score: 100%Supportfeedback@net-a-porter.com97%Confidence score: 97%support
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The Net-A-Porter Group address1 The Village Offices, Westfield London, Ariel Way, London, England, Greater London, W127GF, United Kingdom
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The Net-A-Porter Group social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
The Net-A-Porter Group Category
The Net-A-Porter Group is ranked 2 among 26 companies in the
Luxury Brands category
Recent comments about The Net-A-Porter Group company
terrible customer service1
I placed an order for a pair of Olivia von Halle silk pajamas. I gave...
1
I agree I am having exactly the same issues with a Prada bag which i...
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The difference is probably that for delivery in London which is under...
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glad to see info post and output with action taken. i order one...
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I work for an Online jewelry retailer myself. From experience...
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glad to see info post and output with action taken. i order one Belenciga last week and so far haven't received shipping info yet after almost a week of ordering. it's not normal from all my online order experience. their price on LV and other are too good to be true. They even have 20% summer coupon available. how is it possible for auth LV or other name brand. I will report back if i can't get order cancel and end up having the purse before I return it.