The Salvation Army USA’s earns a 1.4-star rating from 744 reviews, showing that the majority of donors and service recipients are dissatisfied with support and assistance.
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deaf discrimination
In November 19, 2010, I went over the Salvation Army around 1130 am after I recieved the food card for thanksgiving. I walked into the Salvation Army; and then the employee took me into her office and asked me what utilites were and wanted my faince's ID and proof of his income because my application was not completed. I went back home to pick my faince'...
Read full review of The Salvation Army USA and 9 commentssexual harrassment
Garden street shelter- They will only feed the homeless families that live there lunch on Sunday if they attend Capt. Trish Poochigian's church service. The house manager sexually harrasses the female staff and whenever a complaint is made about him, Capt Trish sweeps it under the rug. His wife somehow got on the pay roll there. All she does is clock in and sit on her fat fanny making ugly faces. Garden street is run by incompetent buffoons on a power trip with 12th grade educations. They are fools and ###. I wonder if their bosses know.
The complaint has been investigated and resolved to the customer’s satisfaction.
exploitation, harrasment
People think that the salvation army do good to people, and employees. They wrong, not all of them are good to the employees. A friend of mine work for this organization for 4 years now, and they treat her like she is a dog, after everything she been thru for them. Now they are trying 2 fired her or make her quit. They only care about money money money they dnt care about nothing else, I dnt think its right.in december last year this lady was robb in the store thanks 2 god the man didnt hurt her n only took donations not the money bcause she fight with him and she had the chance 2 closed the doors. You plp aint gona believe that this people only care about if he took the money n they didnt care about the employee, she went2 the prosses of courts n she still on teraphist, and they didnt even call her 2 see how she was doin. And they didnt press charge on that man and his out on parrol. Imagin your self in a situation like this what do u do? She is not the same anymore, and as a friend I know her from the store and I know how she is with customers, other employees, with every one she is a sweet girl, but the treatment she is having is not good. She also try to fix the situation shes havin with the major and headquaters n no one want to listen about whats goin on with her n one of the supervisor is seen like a call without answer, she is a younth girl that love her job n love 2 help others. She is sick n she needs some one to plz hear her on was goin on. I dnt think that for a person who put her life in risk should be treated like an animal. And I though this was a really christian organization, but is not like that they dnt believe in god they only believe in money. Donate your items so I can fill my pockets that the phrase they should use.
WHY PLP ARE SO IGNORANT, N STUPID. THE SHOULD GO BACK 2 SCHOOL N LEARN ABOUT RESPECT N HOW 2 TREAT OTHERS.LISTEN YOU, I DNT NEED 2 SPLAIN MY SELF 2 YOU OK I WAS JUST PUTTING A SITUATION THAT IS TRUE ABOUT THE TREATMENT OF THE SALVATION ARMY ORGANIZATION 2 THE EMPLOYEES. 2 OPEN PLP EYES THAT THE ARE NOT WHAT THEY SAY THEY ARE. IF YOU DID'NT LIKE IT THEN DNT READ IT... BECAUSE OF PPL LIKE YOU THATS WHY THE WORLD IS ALL FK UP. GOD SAID GIVE N U WILL RECEIVED, HE DID NOT SAID ROBB AND ABUSED OTHER FOR YOU2 RECEIVED.
religious discrimination
Once again my attorney's letters have gone unanswered from the Salvation Army. I, as a Buddhist, was forced to complete a six month drug and alcohol program. After being kicked out of said forced program, they won't release my records showing that I was and am Buddhist and that they are taking people that are forced to be there from other religions. Under...
Read full review of The Salvation Army USA and 8 commentscustomer service
I was shopping for bedroom furniture, and was interested in a set I found at the Salvation Army. The dresser & mirror was priced $199.00. The matching dresser and night stands were not priced. I asked a male employee to assist me, and he did'nt know the price. He called out (in spanish) to a woman working in the back of the store. She came out, looked at the furniture, and begin conversating in spanish with the male employee. She walked away, and the male employee shrugged his shoulders. The male employee stated that in the "Store" this set is a lot of money. I stated to him "This is Not The Store, this is the Salvation Army, so how much? He stated, the dresser & mirror was $199.00. The night stands was $79.99, and the other dresser was $179.00. The woman walked out from the back, never acknowledging us, and begin pricing the items.
There were 4 other bedroom sets in that store, and all of them were priced as a set for $199.00. I asked both of them, "Why is this set priced separately, " the male employee stated "I don't know, I just work here". The woman ignored me, continued to slap prices on the furniture, and when she was done-she walked away (rolling her eyes).
Is this how you run a charity?
The complaint has been investigated and resolved to the customer’s satisfaction.
You know you can go above thier heads to
The Salvation Army National Headquarters
615 Slaters Lane
P.O. Box 269
Alexandria, VA 22313
or depending on which area of the county you are in
Central Territory
www.usc.salvationarmy.org
Eastern Territory
www.use.salvationarmy.org
Southern Territory
www.uss.salvationarmy.org
Western Territory
www.usw.salvationarmy.org
human rights, harrassment and exploitation
Captain Mr. and Mrs. Cole administrators of the Albany, NY ARC have been continously harrassing, exploiting and violating the human rights of their employees and beneficiaries. So, far OSHA, State Department, Health Department have been contacted for these violations, however, the superiors of these so called Christian Captains continue to ignore the pleas and complaints of this magnitude.
I personally was there for almost 6 months and left the so called work therapy program because of such abuses and disregard for safety. I am still clean and sober till this day working hard to improve the quality of life of the beneficiaries and employees of the center.
I have keep in touch with staff and beneficiaries, they are still being coerced to attend AA/NA meetings which is unconstitutional in New York State. If beneficiaries or employees that live in the center do not attend meetings which are held there, they must leave or stay out of the building until the meeting is over. Now, how do you expect individuals to stay out on the street with nowhere to go and risk there sobriety and/or safety. This practice must be stopped!
The complaint has been investigated and resolved to the customer’s satisfaction.
This may be the policies of the attendance of stay there. Its not likely you can change any policies, I'm facing these kinds of issues with food pantries in New Hampshire.
Salvation Army helps a lot of people worldwide, can you talk to them and discuss your concerns with them?
exploitation, harrassment, theft of time warner cable
Re: the salvation army arc 452 clinton avenue albany, new york 12206 Captains donna cole & gregory cole The salvation army has done well, if not an excellent and reliable service in helping domestically and foreign countries, we will not dispute this at all. However, the adult rehabilitation center located in albany, n. Y. Has become a huge disappointment...
overpriced junk
The So Called Thrift Store In Prince Rupert Is Misrepresenting The Salvation Army by Overpricing Any and all Donated Items. There is no Real Good items on the Shelves As the Volunteer Workers Take all Real Good Items Home or there is an Unrealistic Price Placed on these Items and I Was Threatend By Not Getting a Clothing Voucher, If I Do Not Like the Prices! My Mailing Address is above and I Will Sign a Complain form I Resent Misrepresentation in any Form, especially If Salvation Army Is being Abused By Unrealistic Forms of AService, The Store Comp-laining to the Local Officers as I believe the Families of said Officers do the Misrepresentation.
My Spouce Habitually Gets Items for Me when she is in the Store. I Tried to Replace the Favour by Getting her a Pair of Hiking boots. and aWarm Pajama Bottom, I was Publicaly Lambasted for the Policy Is As It Stand she Said. I Do BNot Regret My Action at all. Christian Charity should be Displayed at the Front Line not Place a Price tag On The Kind Charity Of People. There is no Work By and Large Here and People fload the Store with Items. And the Conseciuos is SOMEONE WILL BUY IT. Or We Take Them Home!
so called pastors
Majors Dan and Alba Ford of the McAllen, Texas Salvation Army are nothing but a bunch of fake "pastors". They have tossed out the young people of the church and have made a bad name for themselves amongst church goers and their employees. They have stolen items from their thrift store, have done un-godly deeds and their actions have not gone unnoticed. Complaints have been sent to their command center called DHQ in Dallas, Texas, but Major Gonzales has done nothing but turned a blind eye to their actions. This will only get worse and if things don't get any better, any type of spirituality that is left in that church will surely depart. Anyone in that area, beware. The Ford's are wolf in sheeps clothing and The Salvation Army does nothing to help those who help them.
The complaint has been investigated and resolved to the customer’s satisfaction.
Also many safety violations in the facility that are not addressed in a timely manner even when brought to the attention of those in charge.
They are all the same. The beneficiaries as well as the employees are mistreated all at the whim of the so called "captains" or whatever their rank may be. Just because an employee is called a "pastor" doesn't mean that they are a certified counselor. The organization needs to be investigated for many things. They will act like they are helping you as long as you live under their roof and work for them but the minute that you question their authority you will be put out of the program. People are encouraged to get back on track but once they realize that you will be stopped with the threat of expulsion from their program. They are control freaks. After all, the longer that you stay with them the less they have to pay employees. If there are enough beneficiaries at a given time they will cut employee hours to save money. After thinking long and hard it is not an organization that I would recommend.
I just recently experienced the same thing in Philadelphia.
stealing from the salvation army
The salvation army in mcallen, texas has two workers stealing from the salvation army. Major dan ford and juan gomez. Anything that is high priced and donatated is kept by these individuals. We have been instructed by store manager juan gomez to inform him when we receive these items so that the major can decide if he wants these items for himself. Both of thses individuals who hide behind the bible have kept for themselves, cars, boats, named brand clothing, and jewlery. I thought anything donated to the store was to be sold so that less fortunate could be able to buy these items. Juan gomez sold a car donated to the store on ebay and kept the money. Local police found out car was stolen and questioned mr. Gomez and the major but for some reason mr. Gomez got away with this. These two thieves mentioned above are so called christians who stal for themselves and I plan to go to the local news and tell them everything if you do not take action. So what are you going to do about this.
The complaint has been investigated and resolved to the customer’s satisfaction.
America is a fortunate place to live but Australia
is a secret Cuntry (spelt correctly) as Darlinghurst Salvo shop are tops at
ripping off their unit, the store volunteers work together fixing high prices
for the generous gifts the Sydney rich donated but when a poor person comes into
the store applying for a Salvo voucher, that is when all hell breaks out as
then Central Salvos get involved to why they won’t accept vouchers and
discredit those who apply and throw the needy out serving rich only. This store
like so many others reaps in huge profits; the volunteers take home the best
merchandise for free. Take for example a lounge sold for $500 one hundred goes
to the Salvos, the rest is divided up by the volunteers and most furniture is
sold at horrific high prices that the workers share in profit sharing system
raking in heaps. No one can report this act nor go to the media as in Sydney NSW
most charities are all corrupt and follow suit so the system protects them. At
the Crown St Salvos, rotten stale food is served to the homeless and the poor that’s
not fit for pigs. The Salvos old food store on recycled out of date food sell
rusty tin sold near to shop prices. The Salvos rakes in heaps but the poor are
not allowed to complain or else. Even Google won’t say a bad word against them
in Sydney. Corrupt charities in Sydney are out of control but the media shows most
of them to be of excellent conduct. A Royal commission into the Salvos paedophile
ring is underway but seriously a Royal commission into the Vinnie’s and Salvos operations
are way overdue. Australia's rich protect these vermin so does the glorious media
as they all amalgamate to protect Sydney’s corrupt rotten charities who all neglect
the poor and carry out the sedition and exclusions on behalf of the greedy rich
state, so really what has happened to compassion and decency? Christian charities
are all rotten and corrupt in Australia, there are no good ones left, and they
are all rotten but Vinnie’s and the Salvos take the cake. Google Australia keeps
em’ clean. The truth in Australia is suppressed it cannot be publish it is
shame Australia Shame
The ARC in Detroit is the same
The ARC in Oakland, CA has a lot of the same issues. ARCs are to make money, they provide treatment in order to get free labor.
Mr. Cole is with the wrong lady. Donna is a nothing woman who will do anything .She is not a person who has been born again or believe in god. Donna is a mess.
I can believe anything someone have to say about Ms.Donna Cole. She has not been born again.
Akron, Ohio
RE: The Salvation Army ARC 452 Clinton Avenue Albany, New York 12206
Captains Donna Cole & Gregory Cole
The Salvation Army has done well, if not an excellent and reliable service in helping domestically and foreign countries, We will not dispute this at all. However, the Adult Rehabilitation Center located in Albany, N.Y. has become a huge disappointment for us the beneficiaries and also employees, We expected to be treated like human beings, not violated, disregarded, discriminated, harassed, punished, freedom of speech, freedom of privacy, treated like a criminal, no credibility whatsoever.
The captains Gregory Cole & Donna Cole are two relentless dictators that have taken their position to the extreme and will yield to no one and answer to anyone. Their illegal practices should not be ignored any longer. They a disgrace to The Salvation Army uniform and the Christian Religion.
The Adult Rehabilitation center is a total fraud and outright failure when it comes to helping people with homelessness and addiction issues. It is just what it is, “A Front”. A money machine exploiting human suffering.
Cole & Co., have the audacity to call it work therapy, it is actually work abuse. They are totally doing The Most Harm than The Most Good. We, the beneficiaries are the back bone of this organization. Most of the work is done by the beneficiaries with little or no recognition at all. All this revenue is being used for good purposes, no argument here, but we do not deserve to be treated like animals.We have no idea what mental state Donna Cole is in, but she has control issues. According to Captain Gregory Cole, “We are leftovers”. Chapel service May 2010. We are harassed all day long by Donna Cole watching us through the windows, talking to us like we are second class citizens, this is America, not a communist country. The captains have no education, they are sick enough to wonder why the census is down to 29 beneficiaries. This center holds up to 90 men. We wonder what they tell the coronel.
The Salvation Army ARC employed Captain Gregory Cole & Captain Donna Cole who are the administrators at this center. The Captains and their workers are undereducated (with the exception of one counselor and the bookkeeper). Everyone else has minimal or no education at all, including social skills.
Captain Gregory Cole & his dictorial communistic wife, Donna Cole were sent from Akron, Ohio to administer the business and rehabilitation aspect of the program here in Albany, N.Y. Why and how they were sent and continue to be here is a mystery. Their Hitler style dictatorship approach has decreased the population of the center and has created a hostile, stressful, mentally unhealthy environment for the beneficiaries and employees alike. For example: Employees must attend mandated AA/NA meetings, which has been ruled unconstitutional and illegal by the NYS Supreme Court of Appeals Ninth District and it is illegal according to the Equal Opportunity Employment Commission. So, what is wrong with this picture? A religion mandating an illegitimate religion?
These two, husband and wife, Gregory and Donna, who outright claim to have met Jesus, violate Salvation Army codes and policies including theft from donations which they take home. Not only do they steal and fudge paperwork, they also violate and/or ignore health hazards, human rights violations, Equal Opportunity Laws, OSHA laws, Time Warner Cable theft and constitutional law. These organizations would take great interest once they are exposed, which has just begun.
Gregory and Donna Cole actually taunt the legal system and all persons who file complaints against them while providing church services in their chapel. There are many witnesses to attest to this bizarre, erratic, compulsive and outrageous behavior. But, we are not credible witnesses according to them, so this problem continues to arise at an alarming rate.
They have hired their 19 Year old son (Aaron Cole) on the payroll, who just sold a sterling silver tray weighing 30 ounces according to his beneficiary cohorts from Ohio to a pawn shop on central avenue and at times does not show up to work but somehow his timecard is time stamped for the day. Hmmmm…Must be Mommy who clocks in for him (isn’t that stealing?). Is this a healthy environment for a rebellious 19 year old that dropped out of school?
The captains’ wife Donna, takes two of her favorite beneficiaries who originated from Ohio (and happens to be white), to spend the weekend with her, which is totally unethical, it may be a sexual thing, but let’s just assume that’s hearsay.
Also, one of her favorite beneficiaries physically assaulted another, and he was supposed to be thrown out of the program, but, he just received one week without his freedom (restriction). In comparison, if it were a Black or Latino, forget about it. Another beneficiary stole a pair of boots (which unfortunately happened to be Latino), received an indefinite restriction and was threatened with dismissal of the program. Is that logical? We think not.
Captain Gregory Cole & Co., has hidden under the tax free shelter domain for quite a few years now and their demeanor toward us the beneficiaries is to humiliate, discriminate, harass and overwork us for the benefit of the self interest of the Salvation Army, they call it work therapy, we in the real world, call it work abuse, and last but not least, in the name of Jesus, as he proclaims.
These monsters that practice what is the supposed to be most sacred, makes a mockery out of human suffering and the Bible. We are considered second class citizens to them and have no right to complain, we must be grateful according to their distorted beliefs.
We thought Christians were supposed to be kind, supportive and helpful to others. Not these two, they are too psychologically impaired and incompetent or dumb when it comes to dealing with cultural diversity and all matters concerning administration. Ministry school alone does not cut it.
These centers should not be allowed to continue these abuses.
This letter will posted on many websites, media, N.Y. District attorney, state and county entities, etc., and will be mailed to as many people that donate goods to the Salvation Army as soon as possible, maybe, just maybe something will be done. Until then, we pray for the other less fortunate beneficiaries and employees that cannot fend for themselves.
Yours Truly,
Beneficiaries of 452
P.S.: By the way, who is benefiting? It’s not us.
If an employee sees anything that should be reported they should not wait to report it until they are dismissed. All is well at The Salvation Army except having to deal with those who try to hurt The Salvation Army by inuendos and lies.
Then get fired when they report it to the head thief . Sure thing .
Unfortuntaly, like any type of employer, The Salvation Army is still subject to criticism from disgruntaled and dismissed employees.
human rights
anonymous: myself and others residents at the salvation are being treated like animals. We feel the need to speak out about this cruelty behavior. We are humans beings with a heart, mind, body, and soul. We like to be treated like everyone else rather we have or don't have to show for. I am one crying out for help please help me stop the abuse that takes place in the body of Christ. Salvation Army was founded and built among Godly-like people and their mission statements is made to help to the needy not to destroy families in the process. Those that have an ear please hear what this messages has to say open your heart and recieved the torments and anguish amongst you, please, please Help us!
The complaint has been investigated and resolved to the customer’s satisfaction.
How sad. You know you can go above thier heads to
The Salvation Army National Headquarters
615 Slaters Lane
P.O. Box 269
Alexandria, VA 22313
or depending on which area of the county you are in
Central Territory
www.usc.salvationarmy.org
Eastern Territory
www.use.salvationarmy.org
Southern Territory
www.uss.salvationarmy.org
Western Territory
www.usw.salvationarmy.org
capt lewis patrick
Captain Lewis Patrick picks his favorites and promises jobs and opertunities to only the ones who are his pets going to Cleveland does no good they are best friends. He had a few seniors join and odered wrong sizes and is always too busy to help them get in approperiate attaire. He brought his favorite friends with him and has since then gave them jobs and using the community to his own advantage. The past Captains have never had so many office people and cut thier own soldiers to help transfer who he wants and not others. He brags how he is going to get to stay at Bellaire and causing a lot to not come back. He allows certain ones to wear what they want not be involved yet hires outsiders when he knows transfers from other corps there are jobs that should be filled with soldiers not employees. He promises jobs to some and never means it to build up his credit with the Salvation Army and is driving people away that would help and when he gets booted from here they will need to close that corps because he using them all to his advantage.
The complaint has been investigated and resolved to the customer’s satisfaction.
You are an embarrasment to The Salvation Army. Major Louis Patrick and His wife, Major Norma Patrick are the best thing that ever happended to Bellaire Salvation Army. The Church attendance has grown and they are fixing a long term fiscal problem. You do not have a clue how hard they work to make that place a better place. The Salvation Army Divisional Headquarters is in Cleveland you stupid ###. When he goes to Cleveland he invites everyone and most of the time they are going to The Salvation Army Divisional headquaters for a program or something. What is your problem?
If "I" was either of the Major's I would not want a pathetic Senior Soldier Like you. Where is your loyalty? You hide behind a generic name, Senior Soldier, you pathetic loser. Your senior soldier status should be ripped off of you. If you were offered a job and he didn't want you, I understand why he would not want you. He doesn't want a cry baby on his staff. He doesn't want a disloyal employee. Stop posting lies and start being a better member of your church. God will judge you for posting lies, is it really worth bad mouthing people and risk the fires of HELL.
You are an Idiot
keep your hands to yourself!!
I shop in this store a lot, as well as give donations. Just recently, a man was hired that is very intrusive. As I shop he follows me very closely and today, Dec 29 2009 he did reach out and touch my shoulder and back and rub it. I told him to keep his hands off of me and that this was unacceptable and foward, and that I was married.
I love to shop here, but I do not feel comfortable at this store anymore because of him. He needs to keep his hands to himself.
I do not know his title but I do know that he is the only male working there. He looks to be around lat forties or early fifties. He is about 6'1 and has shoulder length silvery hair. I will tell him to stay away from me each time I enter that store. Im not going to stop shopping there because of him. He just needs to back off and stop touching me.
This incident happed to day, and I am shocked that a worker at a so called religious clothing thrift store is this out of control. Ive not been in a bar for over 2 decades, but this is the way this man carries himself, that is as if he is in a bar trying to "pick up". He needs to be more professional.
I'm not sure if you are aware, but a lot of workers at these stores are in their Rehabilitation programs. You need to say something to a manager. It might be that he is a regular employee and if that is the case, he should be repremanded, but if he is a "beneficiary" of the rehab program they could relocate him to where he isn't in contact with the public. I agree with you that I wouldn't stop shopping there either, but if you don't let a manager know, nothing will be done. Good luck!
prices
i often go to this store in search of low cost furniture.. you would think that they are there to help the community by selling the things they get for free ... but they don't the prices that the manager puts on these items are outrages! some itme they are even more expensive then the stores.. someone has to really control these prices.. someone needs to investigate them and its not only in danbury ct almost all salvation army stores in connecitcut are ripoffs.. so people before you donate thinking your actually going to help people in need try posting your items or holding a garage sale/for free sale for peolpe whom actually need them and do not have to money to pay what salvation army is charging can get them...
The complaint has been investigated and resolved to the customer’s satisfaction.
i purchased a tv on1/20/10. the product only lasted 1 month. now keep in mind this was all i can afford. i cant buy a new one. i have 2 little kids 3 n 4. now they have to wait for a tv.i spent 84.79 on this tv . i took it back on 2/22/10. at first they said they would give me a credit slip. then they changed their mind. it is not fair. they shouldnt sell electronics without some kind of guarantee. they are supposed to be helping others. this is hurting others.
On 4-09-11 I was illegally searched and accused of being in possion of nartics. Alsomy right to unrestriced movement has been violated while iwas in the program and one of the staff member by the name of joesph stellhorn made a comment about my famly which he should not have because my famliy had nothing to do with what was going on between me and them. They also made some comments about me that they did't known if they were true or no. They where just speculations. I believe they acted very unprofationaly and feel something shold be done about it. Also I have been extorted because they todl me that unless I tell of anybody in the program that was using synthetic marijuana I would not be alliwed to perticapate in the program and be sent back to jail. That also violates my right not to in crimante myself
I wish to address complaints regarding the cost of items at the Salvation Army. I have volunteered there for many years. The items that are donated are essentially "free" yes, but please keep in mind that the rent, heat, hydro, maintenance and staff etc. are NOT free, not to mention the outrageous dumping fee's they must spend each year disposing of others garbage they bag up and throw in the donation bins. If you don't want the ripped, stained or smelly items anymore, likely no one else does either. please put it in your own garbage so the Salvation Army aren't burdened with it. The staff try their best to price fairly, but you have to be a jack of all trades to know the exact worth of each and every item, most employee's price 300 to 500 items a day. There are surely some mistakes made both for their benefit, and vice versa. They are a charitable organization, after expenses the rest DOES go to those in need! The $200 dresser you were complaining about was probably about $1000 or more new. We help those in need, there are vouchers for clothing, household items and furniture for those who need them for free. They supply gratuities to the homeless who wander in needing shoes, boots or coats. When you shop the Salvation Army you are supporting a wonderful cause, one that I devote many hours of my time to. The stores are just an avenue to try to increase their funding for programs, and that is what you are supporting when you shop there. The higher end items are more costly but there are many antique dealers and re-sellers who shop there daily. Who should benefit more from the donations your provide us, we who support those less fortunate? or the re-sellers? I hope this all made sense. I am just trying to show the whole picture out so opinions can be educated ones.
The Salvation Army: Doing Evil in God's Name?
Does the Salvation Army think it's perfectly fine to turn "reformed" drunks and drug addicts loose on the public at the Salvation Army Family Thrift Store? As any intelligent person might expect, unsupervised employees of the "reformed" variety will do as they please. Problems include abuse of the customers, "disappearing" donations, lying, and otherwise running amok. Prices are adjusted according to who you know and sometimes free to good friends. Numerous complaints have been made by phone, email, and letters to the Salvation Army Headquarters in Tampa and go who knows where. Doing evil in God's name is the worst sin. But what happens at the Salvation Army stays at the Salvation Army. Or does it?
I think it is very disturbing when all the items sold in the stores are donated that the prices are so extremely high. Let me give a few examples: there were some pictures for sale in the Salvation Army with a price tag of 29.99 when down the street at the Family Dollar someone can buy the same ones for 25.00 each "NEW, " also, a nice solid wood poster bed was priced at 799.99 used because someone misread the original price tag that clearly said 4 piece set for 2199.00 (which included an armoire, dresser w/mirror and the bed) the bed alone sold for 699.99 NEW. These items are donated to help the less fortunate to have nice, used items. If more people become aware of how their things are being sold at the original price they might stop donating. I know I will not give them another penny until they lower prices so people can afford things. Whomever is over the pricing should really learn how to research items and price them at least half of the original and not more than the price sold in other stores NEW. Will this review matter to anyone? Probably not, however, this is just my first stop on informing people to do their own research before buying things at any second hand store.
Probably the same freeloaders that voted for Obama expect something for nothing at Salvation Army also!
The SA is dishonest in where all of their money goes...they support Anti-Gay programs and think they are above the law! They also have expensive real estate for retreats for their officers. Who pays for this?
1st off things are priced a third of their value, so if you have a piece of furniture from Cardi's or Broyhill, it's going to be more then something from Walmart or JCPenny. I live in the Northeast and Danbury CT isn't a cheap place to live, that also is taken into consideration. If say you were in Attleboro Ma, items would be cheaper because it's a poorer area.
2ndly they have to make money, they have employees, utilities, and rent to pay like Tough2992 said. They also have gas to pay for the trucks for the pick ups at peoples homes and drop offs to the stores and the BIGGEST bill they have is what Salvation Army's MAIN focus is and that's feeding, clothing, and keeping a roof over the heads of all the people in the rehabs. Your purchases go towards HELPING these people beat their addictions and get their lives back on track.
Pricing items 2nd hand is never an easy job, sometimes its priced too high, sometimes too low, but your purchases are going for the good and it's not fair to say what you said without having all the facts in place. I've shopped in all sorts of thrift stores my entire life and I've NEVER seen anything mark MORE then what you would find in the regular store.. you cant expect to go get a complete dining room set for $50 if its worth $1000, that's just not fair
first off, i agree that some things in the thrift shops are overpriced. but the thrift store has bills to pay and that is how they do it, by selling items in the store. if they just gave everything away they wouldn't be able to pay their employees or pay the electric bill. some salvation army stores do offer vouchers. this store you go to doesn't need to be investigated, people like you need to stop expecting everything for free. no one owes you anything.
okay first of all that's only the start of your problems ... because DAMN your ### cant spell!
unable to get a response
Everytime I make a call to try to set up an appointment at this location, I either get a busy signal or the phone just continuously rings and then goes offline. I call throughout the day and I don't understand why there is no voicemail prompt or any way for callers to leave a message.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was told I would receive a $25.oo visa card for signing up. I did sign up on 12-12-09 and have no card as of yet. The major problem I have is the customer service never answers, they tell you to leave a number and they will call back and they don't. So there you have it do not get dish they have terrible customer service. I quess you get what you pay for.
Sheri Burghart
integritiy of employees
Salvation Army lists a strict Godly "Sanctity of Marriage" policy, and also says it's adamately against Domestic Violence. My husband abandoned our family after much abuse and violence, now the violence is the cancelling of all my financial accounts and access to any finances, cancelling all our medical access, abandoning us leaving us penniless and on welfare. Even though his new employer, the Salvation Army knows about this, they are not calling him on his sinful behavior. Strange that he is "helping the poor" in California while he has left his own family to fend for themselves, forcing us to go on welfare, having our utilities shut off several times. Why aren't the Godly men in this ministry requiring him to live a life of integrity and take care of his own family? Why haven't I heard from them - why aren't they requiring him to begin a Restitution and Restoration and Healing Process. Why don't they require him to get proper treatment? I'm am near foreclosure of our home of 21 years now also. This is so discouraging and confusing since I thought the Salvation Army was a very different organization than this.
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm sorry to say I've discovered the Salvation Army is not what it advertises itself to be. My husband is abusing & terrorizing the children & I. My husband has been violent & deceptive during our entire 30 year marriage. He has been a Pastor this entire time. When I got brave enough to tell some close friends about the violence in our home, my husband deceptively & secretly began planning & plotting his new job at the Salvation Army - with the help of another Executive at the Salvation Army - quit the Pastorate, ransacked the house, and moved three States away. I have been a Mom & Pastors Wife for 30 years. Now I am poverty stricken, about to get my house & car reposessed. He is pretending to be somebody else - earning $6500 per month at the Salvation Army in Sacramento. His bosses & several other leaders in the Salvation Army know all about the violence, abuse & abandonment as well as the Financial Abuse - and they don't do anything about it. They say they are advocates for the poor, suffering, women & children, but apparently they don't care about my children & me & the suffering we are going through. And they don't care that they have a wife abuser & child abuser on staff, a man who lies constantly & is lying to them as well. SO SAD. -we are alone in our suffering-
I used to work for the satanic army. They dont care about anyone but them selfs. They only care about the free trash and money, thats their god MONEY...
captain james j. lee loses it and kick me out.
On Monday 8, 2009, I went to the 1161 S. Bernardo Avenue, Sunnyvale, CA 94087, site to get fresh vegetables and when it was time to identify my self and get the food I showed my drivers’ license and put my telephone number down and signed with a X for the name. There is a lot of criminal activity in this area, especially when it comes to identify thief...
Read full review of The Salvation Army USA and 1 commentemployment
I was employed by the Salvation Army from July 1997 after being in the same position since January 1995. I resigned my position on 11th May 2009 to take effect 25th May 2009.
I believe I have been a loyal worker for The Salvation Army throughout this period.
During my employment at the Salvation Army I have seen several other workers driven out of their jobs by terrible management, these workers are Myrel, Barbara, Kim, Tammie, Kate, Melissa, (last names withheld) and many more.
During the period July 1st 2000 to April 2002 I was promoted to senior worker which has the same conditions as manager without the title, I was informed that as there was not 5 staff at Gippsland I could not have the title but could have the conditions. With this position came a pay rise and a car to take home at night.
When the Salvation Army GippsCare took over SASHS Gippsland in April 2002 there was no discussion with workers as to what they did and what their roles where at SASHS Gippsland. But rather informed me that they were going to employ a manager to which I replied I would like to put in for that position, I was informed that I could but I would not get the job as they would be looking for someone with management experience. They employed Ken Parkin. Sometime after Ken was employed I was asked why my wage was so high, I replied because I was manager when you employed Ken, I am the IT resource person & I am also the Crisis Housing Worker, I advised them that the IT position and the Crisis position where funded positions and it was a lot cheaper to pay me to do these positions than employ someone else, I was told that they were not aware the Crisis Worker position was separate funded and they would look at it ( I felt they did not believe me). I was informed that they were looking at my pay and the position of IT was possibly not needed as there was a good help desk in Melbourne. GippsCare have then decided to charge me for the use of my vehicle for taking it home, this vehicle was part of my employment. Ken Parkin agreed to pay for my vehicle and I was to give him the mileage sheet and he was to pay. I went to give Ken my mileage sheet one day and he informed that he is not paying the mileage at the moment and he has told them he will not until they sort out the FBT as they where double dipping ( I do not know who he spoke to as I did not ask).
I have been called to meetings twice and prior to the meetings I was advised that my budget was in the red, at the first meeting I was able to prove it was not. I was advised by Celia a couple of weeks later that I needed to attend a meeting with Robert Martin as my budget was in the red, I said I already proved my budget was not and I felt I needed not attend, Celia said, “Yes, you will”. At the meeting I was able to prove that my budget was in fact $21, 000 in the black. I believe that the budget for GippsCare Social Housing Service was in the red overall, but not my part of the budget, both meetings where held with Phil (the accountant) present and he agreed my budget was not in the red. I believe the rest of the budget was in the red due to mismanagement from my superiors. I am not responsible for the whole agency budget. Robert Martin stated at the end of the meeting that we cannot afford to have my budget in the red when Red Shield Housing was coming on board this was despite me proving I was in the black. There is no funding in our budget to pay the top heavy management Ken, Celia & possibly Robert Martin. Ken Parkin drives his work vehicle all the time including to Melbourne for private things which there is no budget for.
Celia, a few days after our budget meeting asked me why I was not paying for the vehicle, I replied Ken was paying for it, she immediately asked why Ken would be paying for it, I replied ask him, Celia then said I need to pay as my name was on the paper. I was then angry as I realised Ken had spoken to no-one about not paying the mileage. I then resigned. I believe I was pushed into resigning as this as a way for management not to pay my wage and possibly pull themselves out of the red prior to Red Shield Housing coming on board. I have done nothing wrong except to be the pawn at the bottom of the ladder that was chewed up and spat out by the Salvation Army. I do not want to be unemployed but I cannot handle going to work and being used as a scapegoat.
The complaint has been investigated and resolved to the customer’s satisfaction.
Having been employed by Salvos in D&A area, I agree. They have tradition of being among the worst employer in NFP area. Management conduct programs of harassment, intimidation, false accusations, lying, crank phone calls, entrapment, no due process etc. I have been traumatised by them. They make a profit of about $20K per employee in their govt funded programs, lack morals and do this in God's name.
Sinners, greedy, and evil. Check out my story.
I want to start a facebook, and twitter to get people to stop donating to them
Salvation Army: SINNERS or SAINTS? I will explain later!
Jim Taylor Calgary, AB Canada
service
I have visited your store on Harland Dr. in Bellevue, Ne. There is a few things I would like to complain about. You have a blonde assistant manager there who is very RUDE to her employees and customers.She had sent one of her employees on break, and when she left for her break she started saying mean things about her and said that she was trying to get her fired to another employee. I think this was very rude! Also she repremanded an employee infront of customers. There is another shorter girl that is also unfriendly. When I walk in the door there are some of the employees that greet me and make me feel welcome, then there are times when I get nothing except a look as if to say "Oh Great" another customer and I feel unwanted. I think this is unprofessional and before I stop going to the store I thoughtI would make you aware of the situation, and I also have another friend saying the same thing! I also have heard the assistant manager talk badly about a couple of the older women that come in the store, also she talks badly and contradicts her own boss. That is definatley unprofessional. I have often wondered how she can get by with all of that. I have to say being the professional that I am, how much more disrespect do the employees and customers have to take from her?
The complaint has been investigated and resolved to the customer’s satisfaction.
no bathroom
My 31/2 yr. old daughter needed the bathroom at the Salvation Army in Carson City Nevada, and when I asked for the restroom the young lady working there said that there's not a bathroom for costumers, so I had to beg her literally for the bathroom for my daughter. After she gave me and evil look she said ok. but don't make it a habit. Personally, I want to...
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The Salvation Army USA address15 Slaters Lane, Alexandria, Virginia, 22313, United States
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we are a family living at the shelter and we are being disrespected by Ed the resident manager, an ex con with 7 felonies ! he does not do anything all day but sleep. we have no light in our room and he wont botter to fix it. FOOD is expired and lots of families got sick. What can we do about it ?
No one had the right to sexually harrass anyone.
How sad. You know you can go above thier heads to
The Salvation Army National Headquarters
615 Slaters Lane
P.O. Box 269
Alexandria, VA 22313
or depending on which area of the county you are in
Central Territory
www.usc.salvationarmy.org
Eastern Territory
www.use.salvationarmy.org
Southern Territory
www.uss.salvationarmy.org
Western Territory
www.usw.salvationarmy.org