The Source (Bell) Electronics, Canada review: The source - the worst ever customer service!

Knowing just recently that Bell is the parent company of the Source and after seeing full negligence in dealing with this complaint and giving ample chances for the Source management team to interfere, which it seems doesn't care, I thought Bell management would be more keen to save their sister company and consequently their reputation, especially since I had a fairly good long history dealing with Bell products. The case background is listed below, and that has been sent to the source team with no response.

The worst ever customer service, with record-low professionalism. They claimed that an item out of two ordered was shipped to my home, which I explained several times and showed them by pictures that it's only one item that was shipped and the other is missing. When I asked them to talk to a supervisor, they said that no supervisor was working over the weekend! I walked by their store in Oakville Mall, and I met with store staff, whom I believe would require immediate training on how to deal with customers in a much better way!. After showing them the parcel with only 1 item received in it, instead of handling the situation and taking responsibility after doing their due diligence, they just jumped to an argument and made a direct accusation, saying, 'How can we make sure that you didn't take out the item from the box?!

A few days later, I got a call from one of their managers, named "M", - I'll stay with her initial at this stage - which seemed in the beginning to be cooperative, and she sincerely apologized that there was an issue in their system and they're investigating what could have went wrong..etc and promised to take immediate corrective actions including meetings, training,,etc and asked me to go and collect the missing item, meanwhile she admitted how bad the situation was handled from her team and as matter of apology and as a little compensation to this awful experience, she offered a reimbursement of one of the items order value around 250$, while keeping the shipped item, which I felt a bit embarrassed to accept money and felt more appropriate perhaps if they wanted to make a gentle courtesy to offer an equivalent amount in a gift card, and she accepted. A few days later, I was surprised to be sent a gift card for only $25 instead of $250—a very cheap trick!

I gave them the benefit of the doubt and asked several times to talk to this manager until finally she answered, and in a very arrogant tone, she claimed that I already declined their generous offer to get reimbursed, and what they will offer is only $25, not $250, and either to take it or leave it, despite our agreement to issue a similar amount but in a gift card!

Finally, and to stay fair in my feedback, a well-deserved credit should go to their store manager at Oakville Place, who is the only person who understands basic leadership and customer service skills, for his attempts to help with un-collaborating, call centers, and online supervisors.

Feel free ro review all the recordings to check how awful and unprofessional this case was handled, The case now goes beyond being a professionalism issue; it's more about credibility and integrity.