The Source (Bell) Electronics, Canada review: They cancelled my online order & now refuse to honour purchase price

On Black Friday, I placed and order for two items on thesource.ca. I subsequently received a confirmation email from The Source and saw that my credit card was immediately charged (my credit card shows me pending transactions). Days later, I get an email from The Source stating that my order had been cancelled. Within said email, it showed one of my two purchases as cancelled. The email however failed to state why it was cancelled.

I clicked on the item, and after it catapulted me to thesource.ca, I saw that while it was now out of stock online, it remained available in multiple theSource stores close-by. It would turn out that this item was [falsely] marked as in stock when I originally made my online purchase - an error of theirs that I certainly do not think that I should bear the burden of.

I thought that surely, as a valued customer, they would honour my original purchase price online, right? So I rang one of the stores explaining the situation and asked if they would honour my original purchase price. They suggested I call "The Source Customer Care @ [protected]" so that they could help honour my original purchase price.

Having now spoken with "Sonya" of the source customer service, she tells me that because this item is no longer available online - and despite its current availability at multiple store locations, and my offer to go into any store to pick it up at my original purchase price - it is against their policy to allow me repurchase the item at my original discounted purchase price.

On the most basic of principles, this is plain wrong, unfair and not how you make a customer feel valued. Other reputable merchants like BestBuy had the same BF sales, but I instead decided to give my business to theSource who is now doing me a disservice.

I requested that "Sonya" connect me directly with a Manager and she said she would have to put in an email request so that I am called within 24hrs as "the managers are not available on Saturdays" (even though she had just told me that she had to check my situation with her manager) - I suspect that this was a lie but I will update this after 24hrs elapses.

If theSource fails to make this right, I will be returning the 2nd item, requesting a full refund on my order, and taking all my future business elsewhere.