The United States Social Security Administration
Reviews and Complaints

I am the rep payee for my daughter during the start of the pandemic I was told by her case manager that she would be taking care of the reporting of child support through her contact person at the Idaho department of child support. A while after during the reconsideration determination I was notified of a huge overpayment of the SSI I contacted the local child support office and asked to speak with the individual that was reporting to the case manager at ssa I found out that child support has and has not had a individual that reports to the SSA. I then started receiving notices in the mail in regard to the overpayment each letter stated a different amount I then started reaching out to the local office to find out what is going on. I was only met with rude and threating comments about the case manager was going to withhold the full ssi payment every month until the over payment was paid back. I contacted the local office and spoke with a supervisor and asked for a new case manager due to all the issues I was having with the case manager I was denied this request based on I like her, and I feel she does a good job. I explained all the issues I am having with this case manager and her refusal to speak with me or return any phone calls. I got a letter on June 24,2022 and it states that the ssa is stopping the payment to collect the overpayment of 2,873.11 I phoned the local office to speak with the case manager and again the case manager refused to get on the line and speak with me so I called later in the day and asked to speak with the supervisor and got told the supervisor could not speak with me. I would get a call back I explained to the lady that answered the phone that by law ssa could only keep ten percent of a overpayment collection not the full benefit amount I also had other questions I was trying to ask and get answers for and was only told "I don't know" I requested that I get a copy of the law that stated the ssa could keep a full benefit payment amount for a overpayment and was told"Im not sure I can do that but I was told to tell you we can keep the full benefit amount." I know that by law and the ssa rules that it is allowable to only collect ten percent and the individual still is to receive the rest of his or her benefit. With holding the full amount is depriving my daughter her right to thrive and met her financial obligation and every overpayment I received had a different amount on it so I am unsure how much and really if this case manager knows the exact amount also it deprives my daughter the right to meet her financial obligations and the right to a new case manager if she feels mis treated by her current case manager. I as rep payee have tried to resolve this issue and have only been meet with threating comments and individuals who don't know and phone calls that are never returned... This kind of treatment causes nothing more than stress and frustration as well as feeling that the rights of an individual with a disability to choose has been taken away by the ssa. This is unacceptable the local office has to follow the rules and laws just as someone receiving disability just because they work at that level they cannot and should not be making and writing their own rules and applying to individuals that they feel cannot advocate for them self's.

My name is maria garcia

s.S. #[protected]

date of birth 10-02-1966

alien no. A021-773-351

drivers lic. G620-[protected]

i have been disable since july 9 2021, i was shelter at camillus house shelter there is where i applied for disability because of an anal cancer. I was given a homeland cd with the credencial of my immigration file and prove of legal alien status. I was denied to received the monthly check acorinding to there explanations i did not have a fl id. But i have quetioned there procedure du to the fact that i was granted a medicad sunshine health insurance. And all my medical bills have been paid. At reach this socioal security office that is near me (1555 nw7 ave) i felt fusturated. I don't know if you could be of help but i would like for you to open a complaint. Perhaps i could see my income be better. I believe someone with the local office is cashing my check from what i have gather but is not suffient evidance is camillus health clinic nurses with a woman named daisy morales.

On March 22, 2022 my husband retired and we both applied for Medicare B as our group insurance coverage ended on that date (I had retired earlier and was covered on his group insurance until his retirement). Forms were sent in with an effective date of 4/1/2022. My husband's Medicare B issued quickly, mine did not. I resubmitted, and then realized I was missing the Employment Verification Form CMS-408 for the dates I carried my own group insurance. Was never informed of the needed form, I figured it out on my own. Resubmitted all materials on 5/18/2022. Did not hear back. Called on 5/23 and was told application was in "payment processing" and would be another 45-60 days. Was told it would be backdated to 4/1/2022. Was also told it would be dated as of issue date. Also learned that both my husband and I (despite all the pertinent information on our applications regarding the termination date of our group insurance) are listed as "Working Elderly" with Medicare secondary to our former group coverage. So at this time I am paying out of pocket for medical bills.

June 13, 2022

My name is Elvia Sisneros

I called on July 15, 2021 to file for widow's benefits but was told there were no appointments available. I was never called. I was finally able to reach someone after so many calls and the person realized someone else had entered an incorrect telephone number. The phone number was corrected. Again there were still no appointments available.

I kept calling again and again and was finally given an appointment for December 7, 2021. The day before I was supposed to receive the call, I received a message reminding me of the appointment. I now knew my telephone number was correct. The next day, I sat at the table and waited for the call 30 minutes before the appointment and waited 40 minutes afterward in case they were busy and never received the call.

I called several times and the call would drop. I finally called to find out what happened to my appointment and was told, you never answered your phone. I told her I never received the call. If someone did call, they misdialed my number because someone was able to leave me a reminder the previous day.

I finally found a Widow's form online which I filled out all the necessary information and mailed it and my husband's death certificate and our marriage certificate to the local Social Security Office in Albuquerque almost 3 months ago and haven't heard anything from them. A year will have passed around July 15, 2022 since I contacted Social Security.

SS has claimed that I have been overpaid. I have requested a copy of the Social Security payments for 2017 the year they claim to have overpaid me. I have requested these records numerous times both in person at the local office and by letter. Social Security has not provided the requested records. How can SS claim to have overpaid me but not provide any documentation or valid reason for the alleged overpayment? Local office staff is rude, stonewalling, and flat out denying me any information which established any validity to for the alleged overpayment. I have been dealing with this since 2017 with no resolve.

2 issues

1. DOD triggers living spouse to receive higher of both spouse’s payment. This did not occur.

On 5/18 called SS to fix. 90 minutes on the phone. Received confirmation letter and now payment is still wrong. Payment remained living spouse amount of $723 per letter. Not deceased spouse.

Amount should be $1552 (Richard Cole’s) amount. Elvera’s spouse amount was $723.

Owed for March, April, May and now June

2. DOD 2/28 930pm

This person lived the entire month of February yet the February payment was reversed. That is horrible and a gross miscarriage of justice nor does it abide by the SS rules. SS rule is that the person lived the entire month which is true in this case.

Thank you

Bnc# 22t2283c70958-a

Elvera S Cole

Is it possible for an office to turn off the phones service? When I call The office, after dealing with the menu, a message says " All of our representatives are busy, please call back later". The phone hangs up, end of story. How can you contact the office if they turn off the phones. In February 2022, I was angry because after waiting in the phone queue, the phone hangs up. After a few times, it made me angry. I called again and while waiting I said to my wife "These damned stupid people keep hanging up the phone". Do you know that the operator was listening, got angry and said " I heard that, now I will hang up the phone". I told her that I would complain. Obviously, she doesn't care and said " go ahead, make a complaint". Really? Is this how we treat the public. Since the office was closed for COVID-19, You need an appointment. How can you make an appointment when they hang up on you, constantly. I drove to the office and was met by security. At the time, I was applying for benefits. Received a letter stating that I needed to show proof of birth and Social Security number. These are the most important documents that I have. I was not sending them through the mail so that they could be lost. The security office suggested that I leave the documents at the office with all info needed and a return addressed envelope. I asked to have my documents returned in person. Instead, the person that handled the documents called twice, within two hours at the end of the day. How was I supposed to complete my task with that short a period. Needless to say, my documents were mailed backed, even though I requested that they should not. Luckily, they made it. Supposed they hadn't? What troubles would I have to go through to replace these documents. When I applied for benefits, I request for an additional two months pay which would have been 3 month all together. Instead, I received one month. I called the national number, because I couldn't call the local one. Explained everything to a very nice rep. She suggested that I send a Request for Re-Determination or something like that. She said that it would take about two months. Haven't heard anything at all. Like the letter was never mailed. Now, the deadline ended in April. Who's fault is it again? Not mine. I did all that I was asked to do. This has been the most dissatisfying interaction that I have ever had. I need help and I need it badly. This driving me straight into depression, which I do suffer from. Blood pressure going through the roof and I do suffer from High Blood Pressure. Help me, Obi Wan Kanobi, you're my only hope.

This complaint is for my SSD that was denied because of my work credits. The application was filed on October of 2021. There is no just cause to represent them in this litigation due to insufficient work history. Several jobs that I received

W-2's for are unaccounted for. The reason being is because there are no evidence of how many times I've filed taxes. Please be aware that producing those W-2's now will cause unsatisfactory work ethics and perjury. Therefore I need to be advised of a recount of my work history credits.

It has become a nightmare to contact them. After so many calls, emails and online forms we applied for our babies' SSN cards. I asked who to contact in case we didn't receive them since getting a hold of them was near impossible. They asked us to email them. Email, no answer, online form, no answer.

They changed their phone service hours to three days a week two hours only per day. NO answer on the given times, I let the phone rang for up to half hour, Nothing. Then they changed their service again, now they say NO service per phone will be given and to please email them, NO ANSWER.

Frankfurt Consulate is becoming inept and unfriendly. Once I called the "front desk" main operator to ask something really silly. A no more than 1 minute question and answer, she told me (Not American due to her heavy accent I guess), everything is online she would transfer me, without letting me finished my sentence.

They need to all be fired. The people their salaries and they should be serving the people. If everything was online there were be no need for them then.

I called Social Security on Jan 10th, 2022 to file for my benefits, after several calls and long waiting periods. I was told no Social Security representative was available to process my request for benefits someone would call me to get my SS completed. After a few months later I received a text from SSA for a March 3 appt. After waiting 2 months someone call in completed process my claim. If is this not my fault that your office took two months to process my later due to your understaff. I feel penalized due to of Social Security Administration delayed processing my claim, I only received ONE month of benefits. It was explained it would be one month behind, but I called and requested my benefits back in January , I should have been receiving MARCH and APRIL benefits instead of just April.

My first payment should have included March and April, it isn't my fault that they didn't complete the process in January as requested. Due to your office delay in process should not affect my income that is critical needed for my livelihood.

This issue has been ongoing for years both my daughter and I haven’t been able to change our names. She has been married since 11/23/20. I’ve been trying to get my court ordered name change since March. Mine has been denied because the representative didn’t like the paperwork I submitted even though it was a certified copy. I have been trying to resubmit another request with additional paperwork and haven’t heard back. Both situations are due to a lack of communication on their part. We have both tried to call on several occasions but nobody ever answers after being on hold sometimes for hours.

My local Social Security Office is still closed to the Public, address 31 Main Street Suite #1 Oneonta NY 13820, and I would like to find out why. My family member needed to pick up a copy of the SSA-1099 Social Security Benefit Statement form so she can complete the paperwork to File her 2021 Taxes. I also have a complaint regarding the Security Officer that works at this location the gentlemen was very rude towards me as well. Can someone please help me in this matter, it will be greatly appreciated. Thank you for your time and cooperation.

Sincerely,

Doria Nogueras

I am writing regarding the fact that all I needed was a name change from the social security office. Now, I need everything. I went to court paid a fee asked a judge and was granted my maiden name back. This was in January. I sent all required paperwork as copies to the Winchester office and was told they were not received. The lady whom I was speaking with told me I could not send copies that they would just be shredded. I informed the lady I spoke with in January that I did not feel comfortable sending originals as she could not confirm she received my copies. She stated that I could not get the services I needed without doing so.

Well, I sent the originals which included the order from the Judge, my birth certificate, my passport, my social security card, and My driver’s license with the application for name change via certified mail. (Having to be signed for) On February 6th, 2022. My receipt of delivery showed it was received and signed for on February 8th, 2022. The next week I received in an envelope dated February 9th, 2022, from the Winchester office with my birth certificate back. Only my birth certificate. I called and spoke with a gentleman who said that he sees nothing in the system and that if I got that envelope back that it would be 4 weeks from that date.

I waited and called back and again was told they have nothing in the system. From that time until now I have spoken with 6 people in Winchester who find nothing. One who left me on hold so she could search everyone’s desks. (The most action from anyone) and 5 people at the national level. I have left 3 voicemails with Miss Jackson (who is in charge) also spoke with an employee who said she verbally told Miss Jackson to call me and sent several Emails to the social security admin @ SSA.[protected]@ssa.gov. No one will help me no one has answers. The only thing I have heard is I am sorry this has happened to you.

It is unacceptable that they would get lost in a government office, and it is unforgivable that no one has any answers or any motivation to help me. I have requested an appointment and was told I cannot have one for this. Appointments are limited to special circumstances. How this does not qualify is beyond me. I have gone down to that office and was chased away by a security guard who knows no words, other than do you have an appointment. I am at a loss at this point. I cannot reach out to anyone further except the newspaper and the television stations. Which is the next place this letter will go. I appreciate any help you can offer.

Melissa Gaudet

Update: I posted to the What’s happening Winchester FB page. I was flooded with people with the same issue. These are paid government employees. How can this system be so broken? Thank God I am not living on disability.

The 1099 indicates that I received over $15,000 in workers compensation, when in fact, workers compensation terminated 10/26/2020. I submitted the 38911 form that indicates this to be the fact. I was delayed in receiving it, but I did submit it to the office 2/4/2021. This 38911 form hasn’t made it to the proper authority in over one year. This not only means the my 1099 is flagrantly false, it also means that my full social security disability benefit has never been restored, and the Social Security Administration withheld over $25,000 of my entitlement, and that amount increases $1053 every month.

I want to send my documents and to proceed. First, I need to know if there are any fees to be applied here.

Thank you

I contacted the SSA office in Frankfurt by means of their online form to report a change of address and request a statement in autumn of 2021. No reply. I contacted them again in February 2022 using their online form for the same reason and still no reply. When I phoned SSA in the US in February 2022, I was told that they could not see my address to verify it and that I would have to contact the office in Frankfurt. I then sent an email from my person email account but never even received an automatic notice of receipt. I would like to know what is wrong at the SSA office in Frankfurt and if it will ever be possible to verify the change of address, get a statement and file for retirement benefits this year. Covid is no longer an excuse. What is wrong in Frankfurt?

If they cannot deal with enqiries and applications, please allow someone at another SSA office to take care of this.

Hello;

my name is cheryl dyer my son applied for SSDI back in august of 2021 of which an intake was done over the phone, he was informed at that time that he would receive a packet of information to fill out and return to them. We received the packet of which was pretty lengthy and required obtaining varied information which took some time to obtain. we did return the completed packet in oct/nov 2021 and hadn't heard back therefor my son called them for an update and was informed they did not receive the packet and would need to reapply which we did via phone on feb 28, 2022 i believe at the cave creek , az office. The gentleman my son spoke with was short with him when my son asked for him to repeat certain questions, responding in a sarcastic manner. He informed my son that he would be hearing back from them within 3-6 months, my son suffers from depression and anxiety of which he has documented proof of via his psychiatrist, he was becoming anxious therefor i took the phone identified myself and told the gentleman that the 1st time he applied he was told that he would be able to collect benefits until a final decision was made on his permanent benefits. Also that he would need to repay any monies payed in the interim if he was denied permanent benefits. the intake gentleman became short with me stating " that is something else and does not apply to your son". i then inquired as to the gentleman's name he refused to tell me and asked to speak with my son again, my son also inquired about his name and the gentleman responded " You don't need to know that". the gentleman then abruptly cut short the phone call. my son has been unemployed since July 2020 and has had trouble paying his bills and has no other source of income. The intake people should not be treating clients rudely especially the SSDI ones as their ability to comprehend the intake process may be somewhat hindered, that is why I sit in on my sons intake calls to assure accuracy of information. I am requesting a follow up response to my formal complaint within a reasonable amount of time otherwise I will be forced to call the Arizona state disability protection and advocacy agency to look further into this matter. i and my son are concerned about reprisal regarding his application due to this issue. my sons name is sean albert dyer, the call was obtained on monday, Feb 28,2022 at 2:45PM the reference number we were provided with on feb 8, 2022 was 22E1553F37443.

Sincerely;

Cheryl Dyer

I retired from the Bureau of Land Management on 07/01/2021. I was told at that time by BLM HR my Medicare Part B had been filed and was taken care of. I filed for Social Security on 11/01/2021 with a phone appointment. The individual I spoke with said that I had not filed for Medicare Part B and that she was signing me up then and that I would receive a notice in the mail in a few weeks. I had not received a notice by late December and I spoke with the Longview WA SS office and was told that the paperwork had been filed and to be patient about the notice. By the end of January I still had heard nothing and I called the Longview WA SS office to ask what was going on. I was told that Francesca had my file and that I needed to speak with her and was given her extension. I called and left a message on her voice mail. I called 2-3 time a week and left at least one voice mail with my call back number a week for over 3 weeks. I never received a call back. I called the office the week of 02/07/2022 and spoke with a gentleman who looked at my case and told me that the BLM HR had made an error on my paperwork (Form L564) and I had signed where the HR representative was supposed to have signed and that error was the source of the problem and that Francesca would call me by the end of the day. Francesca did not call. I left another voicemail for Francesca 02/11/2022 and once again there was no call back. On 02/16/2022 I called the Longview SS office again and tried to get the name and contact info for the office supervisor or set up a meeting in an attempt to get things resolved. The person I spoke with did not give me that information or agree to a meeting but gave me a link to fill out the form for Part B and assured me that Francesca would call me at 3:30 on 02/17/2022. I filed electronically and dropped off a copy at the Longview SS office drop box with Attention Francesca on the envelope. Once again, Francesca never called.

My wife received her 1099 5 weeks age. I have have not received my 1099.

4 weeks age I called Social Security and requested my 1099. They said it would be sent in 10 days. It has been 2 weeks and I have not received it.

Can you EMail me my 1099,

i called social security and told them i don't have a printer to print the cms 40-b form.he told me go to the nearest ss building before 12pm on tues, wed, or thurs they will give me one.i went there on 01/12/2022 to get one the nasty guard at the door told me they have no forms i told him i was told they do and i don't have a printer he told me to get away from the door they only handle by appointment only all i wanted was the form i am a customer my taxes pay this [censored]'s salary i don't like being treated like i am dirt these people need a talking too.also i will be contacting my congressmen about this treatment.