Thomas Cook India review: Refund of advance amount of rs 1,60,000 paid due to cancellation of tour by the company due to inadequate travel strength

Sub: Refund of money for the trip cancelled by Thomas Cook India Ltd
Dear Madam/Sir,
This is for your kind information that we, myself Dr Debasish Chattopadhya and my wife Dr Mrs Debjani Chatterjee had paid an advance of Rs 1,60,000 to our local TCI office at Salt Lake, Kolkata on 16.07.24, cheque no 000316, Bank of Baroda, Rajarhat Newtown branch for a Kenya Tanzania trip which was scheduled to depart on 17.08.2024. The money was deducted from our bank account as per the message received from the bank.
However, on 09.08.2024 we were informed by Mr Sujit Roy, sales executive from TCI, Salt Lake branch that the trip has been cancelled due to inadequate travel strength. We visited the Salt Lake branch, TCI the same day and applied for the refund. We were assured by Mr Sujit Roy that our refund will be credited to our account in roughly 10 day’s time.
Subsequently, I got a mail from Portal Sales and Support Team, Thomas Cook (India) Ltd on 17.08.2024 acknowledging the full cancellation reminder [ Incident [protected] ] assuring processing by earliest. I requested to know the status on 28.08.2024. However, till date no information has been received regarding the status of our refund.
The relevant details are as follows:
Name of the tour: Best of Kenya and Tanzania migration
Scheduled date of departure: 17.08.2024
Date of booking: 16.07.24, Ref Booking File No CGT 2409971
Details of advance deposited: Cheque No 000316, Bank of Baroda, Rajarhat branch, dated 16.07.2024, amount Rs 1,60,000
Date on which the tour cancellation by TCI, Salt Lake branch was communicated: 09.08.2024
Date on which refund request submitted to Mr Sujit Roy, TCI, Salt Lake Branch: 09.08 2024 (hand written) and 10.08.2024 (e-mail).
Confirmation received from Mr Sujit Roy, TCI, Salt Lake branch: e-mail dated 10.08.2024
Communication from Thomas Cook (India) Ltd regarding processing of refund request: e-mail dated 17.08.2024
Considering that we both are senior citizens, you are requested to look into the matter and inform the undersigned about the status of the refund urgently since it is going to be nearly 2 months that we deposited the advance and one month we got the assuring mail from TCI Ltd.
The copies of all the relevant documents are attached herewith.
Sincerely yours,
Dr Debasish Chattopadhya
Additional note to Mr Sujit Roy, Sales Executive, Thomas Cook India Ltd, Salt Lake branch
Dear Mr Sujit Roy,
Considering the fact we had deposited the cheque to you as the first point of interaction, you are requested to let us have the updates on the reminders sent by you if any, the contact details (telephone number) of the person to whom you have communicated regarding our refund.
Thanking you,
Dr Debasish Chattopadhya