Thomas Eye Group review: Awful paient experience

On Monday 1/6/24 my spouse and I went for ur annual eye exam at Thomas Eye Group on Barfield Rd in Sandy Springs GA. Our appt time was 9 am and we were not seen for over 2 hours sitting in the waiting room and at times standings as there were not enough seats however that is not the reason for this complaint. We have been a patient at Teg for over 10 years — close to 15 years now actually — and the wait is usually 3+ hours which is also unacceptable especially when we book 7am or 8 am or 9 am appts to avoid having such a delay.

After our separate eye exams, we left the office and about 30 minutes later I noticed my spouses eye was beginning to look bruised and swollen and within an hour it was black and blue. After spending over an hour on the phone with Teg they said they would have someone call us back when they were available. That call came in at 5pm and we were told to come in on Tuesday. We show up Tuesday morning and are told that the doctor is in surgery all day and would contact us when he had a chance,. The doctor did call us at 6pm and told us to come in at 2pm on Wednesday, which we did. The front desk spent over an hour arguing a nd worrying about our medical insurance, which we do have very good medical insurance — probably the best out there! and the actual Dr is very aware of the amazing insurance. They would not allow us to see the doctor unless we agreed to pay over $500 cash first or provided them with out insurance. The entire reason we were there was because of an injury sustained at the Teg office.

I then contacted the Teg customer service line and spent over an hour on the tele with them and they told me that was my only option. This is absurd and beyond unethical for any medical provider to do to a patient. They then told me to go to urgent care if I wanted to pay a cheaper price to see a doctor. This is after speaking with the doctor that treated him on Monday. Then I received a call from Latoya Norwood ands Ayisha at Teg and they told me the same thing and basically tough luck and the the practice Manager Sonia Phillip was in meetings all day and could not be bothered to speak to a patient in crisis/. So finally after sitting in the waiting rom for 2 hours today we left. This is unacceptable

We are in the process of filing a complaint with the GCMB as well as with the Sec of State