Thompson Landscape Services
Reviews and Complaints

I've used this company for about 8 weeks. In the first months statement there was a billing error and when I began working with the office (lady) to get it resolved, I thought things were fine. I partial paid the invoice for services rendered. The second statement was billed fine and paid in full, however, I received a phone call on 8/7 from a man in the office informing me that non-paying customers wouldn't be tolerated and he ranted at me for 2 min on the phone. At some point, I asked where the lady was and the notes from our prior conversation and was informed she had been fired for telling people incorrect information and again the verbal intimidation began. During the call, I walked out to inspect the weed service that had occurred that morning to discover they had pulled a lilac bush and when I demanded a crew supervisor return to inspect the damage, I was told they wouldn't be sending anyone to my home because I was no longer a customer. I terminated the call when he began calling me names. He then immediately called me back and this is word for word, "This is off the record. I will PERSONALLY come over there and..." and I hung up because I didn't really want to hear the threat. I'm writing this here for a lot of reasons, only one of which is to tell you about this company.

We have hired Thompson Landscape, P.O Box 941625, Plano, TX [protected]) to perform lawn mowing service. They have mowed 7 weeks and so far, they have managed to run over a 15" oak tree and damage a new gutter by denting it with the lawn mower handle. We also requested they mow the grass at a lower level due to the type grass we have.

These topics were reported and we had to continue to call them to get a response. Final response regarding the gutter was that there was a slight dent, hard to notice. I informed them that the dent was hardly slight and we wanted a replacement. I asked to speak to the owner but was told he did not speak to customers. They cancelled our service and the reason we are told is because they did not want to be "dinged" for damages (cracked bricks or other minor damage) their mowers did. The individual informing this would not give me his name.

The mowers were very wreckless. If you care about your home and the landscape, I do not recommend Thompson Landscape.

Margaret Powell