TicketsNow
Reviews and Complaints

These people are unbelievable. In a market and economy that has been hit by so many unethical practices I can not believe that this company is allowed to thrive. How can you justify such inflated mark ups on tickets to entertainment events. Not only are the customers given a grave disservice what about the entertainment themselves. I am almost positive that the entertainer or the venue does not see any of these profits. How is this legal? EVERYONE watch where you clicking because ticketsnow is the biggest con since Madoff!

TICKETSNOW: I purchased BCS championship tickets from ticketsnow at approx 9-930pm on 12/7/08; as soon as OU won and was heading to the BCS championship. On 12/10/08 we received an invoice stating our tickets will be shipped approx 1/6/09. I immediately called and voiced a concern that if this date had been made aware to me prior to my purchase, i would have went with one of the sellers who stated their tickets were in hand and ready to be shipped. at no time was i ware that the vendors ticketsnow allowes to post their tickets for sale may not even have their tickets in hand and ready for sale. the ticketsnow agent called the vendor. the vendor assured the rep that they would have their tickets in hand and ready for shipping in the next two weeks and if they came in earlier they would ship immediately.

so i waited. two weeks went by, didnt hear anything. called ticketsnow again, who in turned called the vendor... the vendor told the rep that i would recv the tickets in the middle of the following week. i asked the rep to call back the vendor again for either the vendor still didnt have their tickets yet or they did not follow throgh and ship immediately as we were told. i'd be darn, they didnt have the tickets yet. at the end of this call, the vendor guarenteed that they would ship my tickets 1/2/09. between the rep and i we figured that since ups/fed ex was closed on 1/1 that they would have to have the tickets in hand by 12/31. i called 12/31.. no tickets in hand still AND they denied speaking with ticketsnow stating i would have my tickets shipped on 1/2/09.

so as i contine with this back and forth issue, here it is 4 business days before the game and the vendor still doesnt have the tickets. so we are expected to board an airplane for florida with no tickets in hand. i told ticketsnow that they charged my cc for the tickets and was only suppose to have been done when they SECURED my tickets. since the vendor still doesnt have the tickets, how did they secure them. i have requested several times for ticketsnow to hook me up with a vendor who has their tickets in hand... however they will not. at this point the only one who has met their obligation is me.. we pd for non-existing tickets. I have attempted to call the corporate number. however when you call the 815# it goes right back to the call centers. How do you like that one! Ticketsnow reps must have a list of things to say to their customers who have been in my situation, for when i went on line to see if there were any consumer complaints about ticketsnow the verbiage which has been fed to me has been fed to other customers.

This whole thing could have been avoided if ticketsnow would mandate a note to be placed on expected shipping date.. for once again if i knew this vendor was not expected to ship until 1/6/09 i would have went with someone else... i have a feeling i will be praying for my tickets to show up. i will let you know what happens next...

On Friday December 5th at around 8:30 p.m., I placed an order for 2x $230.00 tickets to a Jan 18, 2009 Steelers game. I assumed that the total would be $460.00. When the total came up at $1243.00, I realized that there was an error. I immediately called (within 2 minutes of completing the sale on the computer) the 'customer service' department and spoke with an agent who assured me that this situation could be rectified however, because the processing office is closed, I would need to call in promptly at 9 a.m. Saturday morning. I called promptly at 9:00 a.m. Saturday morning and spoke with another agent who rudely told me that it was now impossible to rectify the situation. I asked to speak with a supervisor and was told that he would call me back within 48 hours. I tried to follow up with the agent however, the extension number that he gave me does not exist (very disturbing customer care!)

Since my conversation with that agent, I have called back and spoken with 3 other representatives who have provided me with very little assistance. The next customer care representative, assured me that Friday night agent did in fact put a note on my file indicating that I did not want these tickets on Friday night after I called. She assured me that since that note was put on my file immediately, it was very clear that anyone processing these tickets could clearly see that this ordered was canceled. She also indicated that in this situation, she was certain that a supervisor could rectify the situation. Today, I have opened up my email to discover that contrary to the information given to me by 2 representatives from this agency, my order has been processed against my repeated requests.

I cannot tell you how much stress this situation has caused me. I have spent close to 4 1/2 hours on the phone waiting to speak to someone from this office or sitting on hold. I also feel frustrated because I spoke with 3 people from this office who gave me 3 different messages about how to handle this situation. I have also left 3 different voice mail messages on the first representative's voice mail and am still waiting to hear back from her. This agency needs to:

1. Review customer service care. I understand that there are rules however, there are also exceptions and clearly, if an error occurred, the fact that I called within a minute of hitting the send button would suggest that the mistake was legitimate.

2. This web site needs to be improved to ensure that other customers are not facing such confusion. The site needs a clearer checkout point where there is a total presented so customers can review their order before it is processed.

3. Customer service representatives need to communicate clearly what steps a customer can take to achieve satisfaction. There is nothing more frustrating than sitting on hold only to have a representative give you a completely opposite story from the last representative you spoke with. Misleading a customer in any way is unacceptable.