TicketZoom.com
Reviews and Complaints

I purchased tickets from ticketzoom for the Queen concert in Toronto. This is the most money I have ever spend on a concert but it is my favorite band and wanted to share the experience with my son. I searched for days on different sites trying to get the best seats I could afford. I finally chose ticketzoom and found seats near the rear back in the 100's section. I clicked onto the seats I wanted, paid and printed my tickets without even giving a thought to double check the seats. I double checked the date and venue but I selected my seats and wouldn't ever have thought to check the seats on the tickets. When we got to the concert and I saw that we were going to the 300 level at the very top I realized at this time that I was scammed. There is no way in hell I would ever have spent that kind of money to sit way up there. I am 100 % positive I didnt buy these seats. I went back to my screenshots that I took and saw that I actually purchased tickets in the 100's section but somehow the site changed my seating when my tickets printed.

The Tom Jones concert was rescheduled from September 2017 to May 2018, over 1/2 year later! I wanted to cancel and get a refund but they won't refund my purchase, even though they can resell the tickets. I am planning to take them to small claims since the refund policy was not clear online when I made the purchase. Watch out for this shady organization!

Do not waste your time and money on them. They are very fraudulent. They overcharged me! Prior to hitting the confirmation button during ticket purchase you will get a low rate once you get the invoice and confirmation the amount almost doubles. And if you call customer service, they are very rude and do not even try to resolve anything for you. Such a messed up company like that.

the company is very deceptive in their charges and their guarantee's

they have a 100% refund policy stated right on their website but you need to click on the policy and read the final detail that states the refund is only guaranteed for event that are canceled.

the price they promote for tickets has nothing to do with the price you pay. Nowhere does it tell on their website what the fees are until you go through the whole process and they pop it up on a small side tab.

Very deceptive and they have the highest fees for the same item as other websites which we found after purchasing the tickets.

This is not a company I would ever recommend or use again.

I was looking at tickets for the ballet on TicketZoom.com. I got to the very end of the purchase after I had entered my PayPal information and saw there was a $160 service fee! Almost the cost of another ticket! I wanted to find out what the fee was for and hit the back button on my browser. Instead of going back it confirmed my order. I got stuck with tickets that were double the price I was willing to pay plus an additional $160 in fees that were not readily disclosed. The supervisor refunded $80 but neither TicketZoom or PayPal were willing to refund the unauthorized purchase. After checking reviews for TicketZoom I saw that I am not the only one this has happened to...Rip off! I will never use TicketZoom again and am seriously considering closing my PayPal account.

If you go to the TicketZoom website in the bottom left corner you will see a 100% Guarantee. If you click on the about us tab you will find the following-
Buyer Guarantee

You will receive a 100% refund for any event that is canceled and not rescheduled. After receiving an order confirmation from our ticket network, if for some reason the tickets you selected were not available, our network will substitute comparable or better seats or our network will refund your money. All tickets are guaranteed to be 100% authentic, this is something that fan-to-fan and internet auction sites cannot provide. Speedy order processing and professional ticket delivery…you will always be on time for the event! All transactions are processed on a secure server with full 128-bit encryption. This means all of your personal information, including your credit card number, cannot be read as the information travels over the internet.
The above paragraph was copied & pasted straight from their web page.

We ordered tickets from them Nov. 3rd, 2010 for a Dec. 12th football game. They promised the tickets would arrive no later than Dec. 1st. ON Dec. 3rd I sent emails telling them we had not recieved our tickets. On the 4th my husband spoke with a rep who said the tickets would arrive before game day but to call back on Mon. the 6th if we had not been able to contact the seller & ask to speak to a manager. When my husband called back today, Mon. Dec. 6th he was told that they have not been able to get ahold of that seller. We would not be getting our tickets & if we wanted a refund we would have to call our credit card company. They did not honor their guarantee in any way, not even with comparable tickets. Since other people were counting on the tickets we had ordered we had to go to another site & pay $80.00 more for much worse seats.