Tieks by Gavrieli
Reviews and Complaints

I have been unable to receive the item I ordered even after six weeks, despite contacting customer support ten times and sending six emails. Moreover, I was billed immediately. I purchased a pair of shoes from Tieks online on June 2nd, and the charge appeared on my credit card right away. I received an order confirmation via email with an order number. Tracking my order through FedEx, I found that it has been listed as 'Scheduled delivery: Pending' in a specific location since June 9th. Today is July 7th. Over the past 30 days, I have reached out to Tieks customer support at least ten times and sent a minimum of six emails. Their response has been far from helpful, often ending with them hanging up on me. My dissatisfaction as a customer is profound. A company that values customer satisfaction should at least return my emails and provide an explanation for the delay. They can easily identify me by my order number. I have attempted to escalate the issue by speaking to a manager at Customer Support, but to no avail, as they also disconnect the call. They are adamant about not issuing a credit for the $175 they charged me, and they have made no effort to investigate why my order has been stalled at FedEx since June 9th.

I have worn my shoes about 5 times. I was walking and a piece of the sole at the front fell off. They refused to fix it or address the known issue. I reached out to customer service after a chunk of the sole fell off walking. They told me that they couldn't do any customer service over the phone and I would need or text or email. I sent in pictures and the order number and they replied saying that I had enjoyed the shoes for long enough and I could glue he piece back on. I had already told them I didn't have the piece and I don't feel like after wearing them 5 times the shoes should do this. In a look at the internet many people have had the sole fall off on the exact place which they have acknowledged to other customers it's a known issue. I offered to send in more pictures showing my shoes are in pretty much brand new condition. I also called in and was told despite the phone number leading to customer service they can't provide customer service nor could they transfer me to a supervisor. For such expensive shoes I'm deeply disappointed and will not be buying further shoes from them. Walking should not cause a chunk of the sole to fall off. Their poor customer service is shocking and very disappointing.

I bought a pair of Lemon Patent Tieks in April. I wore the shoes one time and stored them correctly, the dye from one shoe transferred to the other. Order # XXXXXXXXXX Purchase date: April 12 I purchased the Lemon Patent Tieks in April. Since we have been quarantined for Covid-19, I wore the shoes one time for a funeral in June (only had the shoes on for about an hour). Came home, took the shoes off, let them sit by my front door a few days before correctly folding the shoes and putting them back into the storage box. I am a teacher so we have went back to school, I pulled the tieks out to wear them to school and the side of one of the shoes has blue coloring from the bottom of the other shoe that has transferred to it. I own ten pairs of tieks and have never had this happen with any other pair. I am sick and disappointed in how I am unable to wear the shoes. I immediately took a picture and sent it to customer service and was told that over years that there can be discoloration to tieks. I have owned the shoes around 4 months and worn them one time, for *** they should not have done this. I asked how I could clean the shoes to get the blue off of them because they are unwearable as they are and was told to take them to a cobbler or to dye them. This is a ridiculous answer. For what the shoes cost, the company should have a solution as to how to clean them or be able to replace them since they are like brand new and show absolutely no wear to the insides. I am so upset with this company and will never do business with them if this issue is not resolved.

I purchased Tieks from eBay. seller used a stolen credit card and sold them to me. Tieks contacted me and threatened me. I purchased Tieks from eBay. seller used a stolen credit card and sold them to me. Tieks contacted me and threatened me that if I didn't refuse shipment that they would block me from ever purchasing from their website again. I was the victim. Tieks blackmailed me. I explained to them I wanted to do the right thing and would contact eBay but that I didn't want to lose the money. Tieks harasses customers and treats them like villains if they don't buy directly from them. I contacted them directly and senior leadership hung up on me.

Order inadvertently sent to previous address; current residents returned package immediately to Tieks. My husband ordered me a new pair of Tieks. Before he submitted the order, I reminded him to verify our current address. He updated the information, but the website requires a two-step process. After changing the address, one must also select the correct radio button to confirm the change. Unfortunately, my husband overlooked this step, and the shoes were dispatched to our old residence.

After several weeks without the delivery, he checked the status and realized the mistake. He contacted the sales representative at Tieks and was advised to inquire with the new occupants of our previous home about the package. Despite his reservations, he went ahead. The new residents informed him that they return any misdelivered packages to the sender, and they did recall sending back a small box.

My husband shared this information with the sales representative, who suggested we wait for the package to make its way back to Tieks. It has been about two months now, and I have been in touch with the sales team and requested a manager to contact me twice to help resolve the issue. At this stage, I am seeking clarity on whether we will be refunded or if Tieks will uphold their reputation for excellent customer service. I own six pairs of Tieks and have never before encountered a problem with their service. I am hopeful that this will not mark the end of our patronage. Any assistance you can offer in resolving this matter would be highly appreciated. Sincerely, [Name Redacted] [Phone Number Redacted]