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I was visiting location 2705 N. Dale Mabry Highway Tampa, FL 33618 for a while and every time I went there their services were deteriorating. In my last visit I went there for tire replacement, alignment and a/c problem with my car. Tire prices were fair enough but for other services it was one of my horrible experiences. Alignments were not done properly, I went there immediately after initial service but still they did not fixed the alignment. With the a/c problem, they quoted me $1200 services and told me that my 2013 old car needs to replace the a/c compressor whereas I fixed the a/c without any charges from the dealer [the problem was with the valve]. They ruined my wheel balances and broke one of my wheel guard. I used to took my car other car [which is bit old 2002] for simple servicing I was ending up with avg. $ 150 - $200 bill because they were saying I had a problem with It was my go to location because when I visited them back in 2013 their services were reasonable and good. As the time goes by their services are deteriorating and they are ripping off the customers.
I have used the services of Tire Choice, Store #1274 located at 12705 N Dale Mabry Hwy -Tampa, Fl 33618 for the past four to five years for oil changes and tire rotation for my previous Mazda-Protégé and for my new 2019 Hyundai Sonata.
I have trusted the "friendliness" of the personnel for all these years.
On Wednesday 10/20/2021 I made an appointment with manager James Johnson for 4:30 PM slot for an oil change and tire rotation.
I noticed that my car dashboard showed one specific tire (rear, passenger side) with 1 PSI less than the other three tires. I said to myself: "It will be inflated to the corrected air pressure, once I take my car for an oil change."
Manager Jim was reminded that a tire rotation was needed. I didn't stay in the waiting room. When I came back to the shop to pick up my car, Tony and Alex corroborated that all the job was completed.
When I left the shop, and I drove a few minutes, I noticed on my car's dashboard that the same exact tire with the lowest PSI of 29 air pressure was still in the very same position that it was before. Tire Choice never did a tire rotation!
I wonder if they do this on purpose to charge you for an expensive alignment on a next visit.
When I got home, I was very upset. I felt betrayed, robbed and extremely disappointed.
I decided to open my car's hood to check the oil, and to my surprise the oil was still dirty.
To make things worse, the fluid container was completely empty. The shop did not do any job at all on my new car, but they still charged me as a full service.
I also clearly noticed oily and black fingerprints over my white car over the back door/passenger side and on the trunk door.
It was evident that Tire Choice's personnel were more concerned about checking for any valuable items inside my car, but they were very negligent in not completing their job for which they charged me.
If this shop has charged me for several years for jobs I trusted that will be done. I don't trust them anymore.
I wonder how many more loyal customers that praise manager Jim as a friendly and caring person are being ripped off on a daily basis.
Tire Choice's corrupted, dishonest, illegal and unethical business practices need to be exposed.
I have filed a formal complaint with headquarters in New York and reported to Better Business Bureau.