Topbusinessclass review: Unprofessional and lack of integrity

Update as of 9/16. On 8/21, Agent Russell text messaged me the below. I found it condescending and disrespectful. First, he doesn’t keep to his word, he is ever inconsistent with his messages, doesn’t call me despite requesting to clarify the issue on the phone, and has the gal to ask me to remove the review. ‘I don’t know why you are upset. There’s no need to leave a review like that.’ who asks the customer to delete a review than own up to the mistake at least? One of my texts to him says ‘it’s unfair to charge me like that and make me book business class’. Then there was a call, then no texts related to that. What would’ve happened? What would’ve been discussed on the call for me to not say anything further regarding this? Obviously there was a equanimous conversation. When there’s an inconsistency and the customer wants a call, you call and you clarify, you don’t keep sending the customer text messages and ask them to remove the review. He’s full of crap and he completely denied what was promised to me over the phone. Even in the text transcript, he kept being inconsistent with his messaging to me. Is it because I am a woman that he thinks he can be patronizing with me? I sent it to top business class and asked them to make sure he never reaches out to me. They never responded to me. Am surprised that top business class is ok with the agents being this inconsistent and eating customer money in the name of the airline doing incorrect billing and forcing me to book business class to get that money back when they should just cut me a check for their error rather than promise me something on the call and completely deny it or worse yet, keep being inconsistent in the text transcript…and not getting back to me or even apologizing for courtesy for such an unprofessional experience. Well, it’s clear why the agent is this unprofessional, the company nurtures it:

Hi Sandhya,
I remember what I told, and everything. I just wanted to help you to use it with extra voucher I gave from the company. You know what happened when you changed your flight, prices are always changeable, no guarantee until its finalized.
We still can use your voucher, no problem with that. I don;'t know why you are upset.
And there was no need to leave a bad review about it. Can we delete it?

While the agent I worked with was very polite, I had an unprofessional experience. They erroneously charged me $69 and indicated that it was charged by the airline. As a resolution, they can give me a voucher for it, that I can use against future business class flights. I said it was unfair to erroneously charge me and say that I can only use that on business class. The agent then had a phone conversation with me and said that I could use it for domestic as well. what I do not understand is, how can I use it for "any" airline for business (let alone domestic) if the money is locked in by the airline? Anyway, I trusted the agent and left it alone. I then had a ticket I wanted to get with the airline (outside the agent's remit) and asked if I could use my $69. Agent didn't get back (they aren't very prompt and need a few follow-ups). I then text messaged, no response, then I called. The agent then texted me and said I could use it only on the specific airline flights and have to use it within a year. He said I couldn't use it on others. I said this was all unfair that they erroneously charge my money and tell me I have an year. I showed him the text where he said I could use it any airline, he said that's fine. I then reminded him of our conversation where we had a phone coversation and he said I could use it on domestic as well, he completely denied it and never got back to me. The entire information provided to me was inconsistent with a lot of gaps. How can the money be locked in with the airline if Topbusinessclass can use it on "any" airline? Why can't they cut me a check for their error? Why so many inconsistencies in the story? How's this fair? Forget about the $69, I do not want to do business with someone who doesn't have integrity on what they said, completely denies and doesn't hold themselves accountable for the various things they said to me in writing and doesn't "call" to clarify. This is a pretty bad experience and very poor and unprofessional customer service. They do not hold themselves accountable for screwing up their accounting and do not indicate anything that I could trust them on in this matter. Lesson learned - ask for claims made in writing, otherwise, there are unprofessional agents out there who could completely deny what they said on the phone as well.