Toronto Public Library review: Board & management excludes & darkboxes me with my complaint investigation

Concerning my multiple complaints involving mainly denial by Toronto City Librarian Vickery Bowles & her associates of my communication request to voice out my complaints to the Toronto Public Library Board of Directors, refusal of a TPL staff to my emergency washroom request because it was still minutes from the library' s opening time, ongoing & recurring issues I have been experiencing with some staff, managers & Directors associated with Yorkwoods & Sheppard/Jane Library, I received from
Brian Daly, Director, Toronto Public Library Human Resources ''I am writing to provide you with the conclusions of the investigation we have conducted in response to the complaint you submitted against the City Librarian and other senior management staff at the Toronto Public Library. As we outlined in our earlier correspondence (attached below), we conducted an independent investigation and reported the conclusion of that investigation to the Chair of the Toronto Public Library Board...'' only after much delays & my sending out several respond reminders.

I was never informed, contacted, interviewed whatsoever regarding who, where, what, how this so called ''independent investigation'' or its what have you report/conclusion that I had no input, feedbacks or participation in any form. I never feel amazed & disappointed about this sort of total darkbox , non-transparent , one-sided say & do all operations of our quite arrogant & dictatorory Toronto Public Library & its several top management team members whom I have been dealing with for so many painful & hopeless years.

Brian Daly ignored my request to obtain a copy of his claimed ''independent investigation'' report for 13 months now. I do feel even without me asking, Toronto Public Library should have provided & disclosed to me with full details of such ''investigation'' of theirs ( IF THERE WAS EVER REALLY ONE) AND NOT EXCLUDING & IGNORING ME ALL TOGETHER IN THIS PROCESS.

Toronto Public Library NEVER GIVES ME CONFIDENCE OR TRUST THAT THEY WOULD GENUINELY TAKE MY MANY COMPLAINTS SERIOUSLY. THE TPL BUREAUCRACY ONLY PRETENDS THAT THEY DO AT A TOTALLY EMPTY AND SUPERFICIALLY LEVEL AS PER MY YEARS OF REPEATING NEGATIVE AND NIGHTMARE EXPERIENCES

I sent the following email to Brian Daly on Nov 13, 2023 when he continued to ignore my request:

''CARE TO ANSWER Mr. Daly ?

YOUR PAYROLL & BENEFITS ARE ON ON PUBLIC MONEY & YOU WORK FOR TAXPAYERS!

SHOW SOME DECENCY, RESPONSIBILITY & ACCOUNTABILITY!''