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I expressed my multiple concerns face to face to our Toronto City Librarian Vickery Bowles regarding Yorkwoods Library staff personnel having too much social interactions amongst themselves, their much resistance/reluctance performing their basic job duties properly & multiple attitude problems that I have encountered, etc.
3 brief email exchanges the next 2 days as follows:
"Ms. Bowles,
My apologies to talk to you at the end of your brief visit to the Jane/Sheppard Library this afternoon
Thank you for sparing your time & listening to my grievance about the Yorkwoods pop-up library that I have been witnessing & experiencing since JUly 9/21, 4-7 hours daily, 6 days a week
Stay Safe & best wishes "
"Dear Mr. xxxx,
It was good to speak with you today. I am following up with staff to investigate the issues you raised regarding the York Woods pop-up branch. Thank you for communicating your concerns.
I am glad to learn you are such as dedicated customer of the Toronto Public Library.
Sincerely
Vickery Bowles
City Librarian
Toronto Public Library
[protected]"
"Thank you for your quick reply, Ms. Bowles
Feel very free to let me know if more details are required.
Stay healthy & safe"
Of course, I never heard anything back from Vickery Bowles. This was so very disappointing as she was supposedly the very top of this Toronto Public Library bureaucracy & I complained to her personally & directly AND SHE STILL IGNORED MY COMPLASINTS.
I attempted to share this & my 15 years plus negative experience with Toronto Public Library to the Board of Directors of Toronto Public Library. I encountered one roadblock after another from the City Librarian office & her staff, The Secretary, Toronto Public Library Board, & so on.
On their own website, members of the public can request a 5-minute presentation to this rubber duck Board of Directors of theirs, however, in reality & in my opinion, what they say openly to the public is just another pretentious piece of welcoming of different voices & TPL senior management has full control of what & who can be filtered to the already quite useless Board of Directors.