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I never received any calls or missed call messages from Sarah Bradley, Area Manager for Yorkwoods Library, who claimed to have called my number. I was expecting & waiting for this call from Sarah Bradley yet did not receive such cal at all. I requested Sarah Bradley to provide relevant document indicating date, time, duration of her claimed call(s) from her office number to my number. Not only I did not get any such requested information, Sarah Bradley told me to follow a much complicated, unnecessary, time consuming & fee based procedure for such a simple & direct request for information, causing & leading me to much further hardship, frustration & disappointment about our huge yet quite incompetent Toronto Public Library bureaucracy. I did try to contact Shawn Mitchell, Toronto Public Library Director of Policy, Planning & Performance Management regarding Toronto Public Library Freedom of Information request procedure, fee & other related details. Shawn Mitchell only responded AFTER I sent him another email about 2 weeks after my first email contact. He was providing quite ambiguous piece by piece information in response to my "the full process & details of your Freedom of Information policy" request & this disappointing & useless contact quickly ended with my final email sent to Shawn Mitchell as follows "
If I were in your position, when a member of the public requested full details of making freedom of information request, I would have provided FULL INFORMATION DETAILS from PHYSICAL WRITTEN POLICY (as per your cyberattack diablement) including forms, process, procedure, timeline, what are available, what not, how to this & that, where to send this & that, fees & charges & ALL RELATED INFO, how long documents/information are being kept & so on (versus ignoring initial written request until the requestor enquired again after awaiting beyond reasonable time for a response & merely give out piecemeal information which is generating more clarifying requests for proper info or verification & then blame the requestor wasting staff time which is taxpayers' paid & requestor is in fact asking all legit & rightful questions which shall be answered properly & fully & PATIENTLY especially in the 'Director' position playing a senior PUBLIC SERVANT ROLE)
When a member of the public requested whatever form in PLAIN TEXT with legit reason provided voluntarily, it only takes a few seconds copy & paste the ENTIRE WHOLE FORM to an email response (versus a partial plain text 'form' & much more time being wasted to ask for clarification & request for same form in its ENTIRETY sent in plain text & blame the requestor wasting staff time while in fact the requestor's time is being wasted repeatedly as his questions were NOT BEING UNDERSTOOD & ANSWERED PROPERLY FROM THE BEGINNING.
If this communication is making you annoyed & upset, I AM TEN TIMES MORE ANNOYED & UPSET, 'DIRECTOR'!
Brian Daly, Director, Human Resources, Toronto Public Library wrote to me:
''I also note your distress about access to washroom facilities on one or two occasions. Branch operations management have expressed their regret for the inconvenience and distress you experienced. As the Area Manager indicated to you, it would have been appropriate and considerate for staff to provide you with early access to washroom facilities prior to the opening of the branch, notwithstanding our standard safety practice that customers cannot enter the branch prior to opening time. This was helpful feedback that will inform ongoing efforts to enhance our service to the public. We also regret any occasions where washroom have been unavailable or out of order, and any inconvenience or distress that this may have caused. We continue to strive to have all of our services available, but there are occasions when some facilities such as washrooms are unavailable for reasons beyond our control. ''
I had an emergency washroom request as a result of one of my chronic health conditions. When I need to use washroom facility, I need access within a mere seconds in order to avoid total & unnecessary personal & social embarrassment. I have very little, even no control how long I could hold on if washroom is not accessible ASAP. Toronto Public Library staff denied me of accessing their public washroom as it was not opening time yet, disregarding that i am a regular & familiar library user (it is NOT less inappropriate even to treat a totally distressed stranger this way). I was put into a potentially humiliating & extremely distressed situations by Toronto Public Library who I feel was acting inappropriately crude & inhumane & causing me much unimaginable mental stress & physical suffering.
I absolutely realize that many traditional Canadian values such as compassion, genuine help to a needy fellow human being, personal integrity, honesty, sense of fairness & common justice are already long gone & disappearing for decades & seeming ONLY EXIST IN POLITICAL SPEECHES & PUBLICATIONS FOR PEOPLE TO SELF INDULGE & CHEER ABOUT, AT LEAST IN & AROUND TORONTO AS I HAVE NOT EXPERIENCE IN OTHER PARTS OF CANADA FOR OVER 40 YEARS
In my 16 years plus dealing with Toronto Public Library & their many what have you Directors & Managers with all sorts of fancy titles responsible for the public library branch I was using almost daily, I have been personally experiencing much incompetency, cunning acts & tactics, dragging & ignoring strategies, lying, bully & even censorship, threats & suppression from high management of Toronto Public Library simply because I keep voicing out my legitimate grievances & on-going concerns & their total failure to provide a very basic safe & quiet area for people who find excessive ongoing human noises intrusive & annoying & hostile/aggressive library users disruptive & unsafe to be nearby