Townhouse Linens
Reviews and Complaints

Order placed on Dec.2nd, money taken from my account on Dec. 3rd. This was a Christmas gift, here it is Dec. 24th, no product has arrived. The website said 2 weeks for delivery. I have left 2 e-mails, no response. Asked for a UPS tracking number, no response.
Horrible, horrible, horrible. Stay away.

I paid $38 for a valance 3 weeks ago, and it has not arrived. I have emailed SEVERAL times, and no one has returned any of my emails. DO NOT SHOP HERE!

I ordered a shower curtain and was charged $37.94 for it on my Visa but it never arrived...crooks, I now find.

Hello Vrimene, We apologize for any inconvenience caused and would like to look into the issue further. Would you please send your order information to social@overstock.com? Thank you!

Found phone numbers to get you through to Townhouse Linens - [protected] and [protected]. They are a terrible company. They won't return phone calls or emails. I had ordered a comforter and it is no longer being made. They never bothered to let me know that and that the order was canceled. Good luck.

I orded a bathroom rug. They set me an e-mail that they did not mail it yet, so I e-mailed them to cancel the order on September 7th. They sent me an e-mail to call them. I called them10:30 a..m. on Sept. 8th to cancel the order, they said they would cancel the order for me.They mailed the item on Sept. 9th, I received the the rug in the mail on Sept. 13th. I called to ask for a postage paid shipping label and they refused. They had more than enough time to cancel the order. I sent e-mails of my disappointment and did not get any responses. In their e-mail it says Satisfaction guarantee.

I have sent several emails about order # 47392 placd three months ago and never sent I even left a voicemail on the customer service line that nobody answered.

I will never ever again deal with the company www.townhouselinens.com. I bought bedding and these jerks only charged me quickly. I haven’t received any news about the order or my order at all. I sent them emails, but all agents were offline all the time. Total rip off, so beware. I wonder if there are people, who have the same problems and what have you done in such situation, please post comments.

I found this site while I was shopping online for JoJo Designs Sophia Bedding for my daughters bedroom. They seemed to have the best price and I was able to find an additional coupon for 10% off. I live in Canada and was vacationing in the US so I had the product shipped there. I received a receipt right away plus a confirmation of my order...then the next day I received another email stating my order was "awaiting" shipment and that's the last I heard from them. Two weeks later, I called them and the guy running their customer service lacks serious customer service skills. He had no clue what was going on...and when he finally got a clue...he assured me that the package was going to arrive the following day. I asked him to email me the tracking number and he never did.
Fast forward two more weeks to when we are actually on vacation and the front desk said they never received the package. I have to re-call Townhouse Linens, who then tell me to call FedEx who then tell me they will open an investigation. I call the front desk one final time explaining the whole situation and they go look on last time at all their packages and say they found one with just the name Walter on it with a question mark...(that is my dad's name who was the resort guest). I went down and opened the package and sure enough, it was my bedding. I don't know what the point is of putting in a proper shipping address when they can't even copy and paste it properly on their packages! What a hassle that I had to deal with all because Townhouse couldn't probably address their packages! I mean who just ships a package to a single first name! HELLO! And plus, I still have never seen a tracking slip!
The price was great but far too much hassle while I'm on vacation to ever deal with them again!

I bought "PEM Peace Sign Bedding set" for my small princess. Times goes, but I still wait for shipment! Tried to reach them by phone and email - no answer!

Same situation here. Ordered a comforter and sheetset and after waiting through a week of "processing" my order was changed to "cancelled." No explanation from the company, no we're sorry, nothing. Will not be doing business with this company again and will be reviewing negatively as much as possible.

Just to update my situation. My order finally came in on March 28th. I notified Sam at Townhouse Linens and thanked him for whatever efforts he made to get the order in. He requested my email that I update my post and I am happy to oblige. Everyone likes a good ending to a story. I can not say that I am pleased with Townhouse Linens customer service, however I have my product and can move forward in completing my bathroom. Hopefully this post will encourage Townhouse Linens to do some upgrading of the customer service end of their business. PS this may be the second or third post. I had some difficulties getting into the Complaints Board site.

I placed an order on February 22 and it was never ordered. I spoke with Sam on March 11th and he said he didn't know why this was never ordered. And he was going to order it then. I told him that the charge was already pending on my account and he said it never went through. I called back again on March 21 and he told me that he was going to contact the warehouse to see why the order had not been shipped and that he would get back to me with tracking information. He actually kept track of our conversation. I told him I would call back on the 22nd for the tracking information. Today is the 22nd and he gave me another scripted song and dance about how since the manufacturer is in the US and makes the rugs as the orders come in it takes up to 2 weeks. I told Sam that he didn't seem like the kind of person who would take any type of excuses off of anyone so I asked him as his customer what would he think if he had ordered something on February 22 and here it is March 22 and the product is not in. I was just trying to get him to think about the run around he was giving me. People like that don't have a conscience. I had to request an apology from this guy. He was not about to give it up until I pointed it out. Wow. Make sure you call the Better Business Bureau, cancel your order and notify your bank. Buyer definetly BEWARE.