Toys "R" Us
Reviews and Complaints

I originally began attempting to contact someone at Toys R Us in regard to a small issue that I have with their return policy. In that attempt I have been shown what little respect or concern Toys R Us has for its customers. At every level, from the employees at the store I was in to the Executive Vic President and Chief Administrative Officer Deborah Derby, I have been treated as if I am just wasting everyone's time and that they wish I would just go away and leave things be. Documenting my concerns seems to be the only thing that anyone is willing to do. No one, at any level, is willing to listen to my concerns with their policy or why I have an issue with them. I went through the channels set up by Toys R Us for customers to send their complaints and when that was not satisfactory, I pursued other avenues to get into contact with someone at the company that could address my concerns. At this point, I have given up on anyone with Toys R Us caring or doing anything about my original issue, but I am not going to give up on the issue I have with how Toys R Us treats its customers.

Went to exchange some clothes my daughter received as a gift for her birthday, but did not have a receipt. They refused to exchange the items because I did not have a receipt. I am extremely disappointed in their service. I did not ask for money or even a gift card, only to exchange the items for a larger size. The clothes even still had the original toys r us tags and hangers. Its very sad that this store does not attempt to take care of its customers. I will not purchase anything further from them and will make sure that my family doesn't either.

I purchased today a Loving family Grand house complete $159.99 in Hazlet NJ and they had 2 signs under the house that said if purchasing the Grand house you get the loving family mini van free with purchase. I read it over 3 times before purchasing. When I went to pay it didn't ring up free when questioned, the assistant manager said it was only for the regular grand house for 69.00 and not the Grand house complete, Oh Im very sorry that it is misleading that she encountered the same complaints from others. WELL why didn't she TAKE THE DAMN SIGN DOWN. They are supposed to honor a mistake but no didn't even remove the sign ... NO WHERE ON THAT TICKET STATES THOSE STIPULATIONS AND THAT IS MISLEADING THE CUSTOMERS. All it says is buy a grand house and get the van FREE! This is a bunch of BS and never EVER will I shop toysrus again.I hope they close down. They should state on that ticket that it excludes the Grand complete.

I purchased a new Playstation 2 for my children. I took it home, opened it up and realized it was not new, but an old broken one. I took it immediately back to exchange it. I had the receipt and returned it within a hour of purchasing it. They basically told me I had switched the game system. They said it was sealed and new when I left the store. I said that may be true (if true, I didn't notice..the lady behind the counter got it out of the case and put it in the bag), but along the way before I bought it something had happened. They SHOULD be investigating that... not accusing me! Once again... they made me look like a criminal when I was the victim. They should be responsible for making things right and dealing with Sony. I did nothing wrong and I am out $140.00. I should not have to spend anymore money or time trying to work things out with Sony. Toys R Us sold it to me. Once again why am I be punished for being an innocent consumer purchasing an item and extended warranty from their store. They were very rude and accused me of being responsible for the problem. I have never had such a bad experience speaking with managers and supervisors.

My wife and I went to purchase a car seat and stroller. We went to a Toys R Us and they were running a deal. If you spend more than $200 you got a $50 gift card. We thought that was great seeing as we were going to buy one any way. The Toy R Us we went to didn't hav what we wanted so we end up go to a Babies R Us instead. My wife asks the clerk at the front if they had the same deal and they told her "Yes". We spend an hour testing car seats and strollers until we found the ones we wanted. Our total for our car seat and stroller was $360.

We check out and no gift card. We the lady behind the register and she didn't know what we were talking about. Another employee standing near by said "oh, it's the the deal in the local ad" and proceeds to go behind the counter and grab a copy of the sales flyer. The lady then tells us that we needed the actually coupon to get the deal. We told her that the Toys R Us story never told us anything like that and neither did the employee at the front desk when my wife asked. The lady behind the counter said the most shocking statement I heard all night. "toys r us is a totally separate store". What?!? I turned around and look at the left side of the store that has a huge sign saying Toys R Us. We asked to speak to a manager and she was just as unhelpful. We asked the manager if she was will it lose out on a $360 purchase over a $50 gift card and she said "yes". The manager told my wife that she didn't have a single copy of the ad in the store that we could use to receive this gift card. I was so upset that I didn't want to mention that their were ads laying behind the counter that the cashier used to earlier. This floored me. I my wife and I were out shopping all day and we went to Costco right before and when we got to the check out some of our items were on sale from an ad and they asked if I had the coupon and I told here no. She told me it was ok and used the coupon on here register so I got the discount. This is something I have seen time and time again at different stores. I'm just shocked and very upset that Babies R Us lost out on a $360 purchase (with a possibility of more purchases later) just because they wouldn't let us use the coupon from the stack of ads behind their counter. We are NEVER shopping there again!

I am extremely frustrated! I went to the toys r us website to buy a few gifts. My first negative everything I went to buy was "temporarily unavailable" I literally spent 45 minutes trying to find something for 3 kids! I should not have to search and search for 45 minutes to simply find a few items. I wasn't even looking for "hot" items, just run of the mill stuff. My original intent was to find many items for each child, but I could not even find one for each child. I called your customer service rep and explained my problem, and told her that I was very frustrated. For my inconvenience I was able to get free shipping, but I was not ready to place my order yet, so she said to call back and give her name "ashley r.in wisconsin" and that she had spoke to her supervisor and all would be ok. So I went out to dinner with my family, came back and called.. When I went to place my order, the guy was like hmmm>I am going to have to ask my supervisor about this. Comes back and says there is more to it to get free shipping then giving me a reps name & location. That they were unprofessional in doing so. He said he would have to run it by a supervisor again, put me on hold, came back and asked for my name & if I ever ordered from tru before, put me on hold again, came back and said he wasn't able to get a supervisor yet did I want to hold, I said yes, I want to get this rectified. He said I would put a request in to research this issue, and that someone would get back to me with in 48-72 hours. I was like what? This defeats my purpose her... To simply find gifts for 3 children. I said well i've waited this long, i'll wait my turn to talk to a supervisor. He checked back with me 2 more times and asked if I still wanted to hold.. At this point he said well, I don't even think a supervisor is here, and that he was really sorry. I have a timer on my phone and at this point I had been on the phone & on hold for 58 minutes and 57 seconds. How is that for ridiculous! Here I am a customer with 3 kids who spends tons of money each year on my children and other friends & family explaining that all I wanted to do was to buy a few gifts online to make it easier on me as my youngest is a newborn, and at one of the largest toys stores online store I cannot even achieve that. I have been shopping online for years, as well as at a few of your competitors, and have never had this many problems! I would seriously share my story with friends after what I have been through here, and I hope that you can they it right.

Toys R Us sold me a used, broken Play Station as a new one. I got home and immediately took it back with the receipt...purchased about 1 hour before. They basically said I did it and would not exchange it or give me any credit. They said it was new and sealed when I left there (how did the know for sure?). Well...it wasn't new when I opened it. Instead of being concerned with how this happened they put the blame on me and said , "tough luck." They should be concerned that somewhere along the way it was switched. They were very rude and judgemental. They basically accused me of being a criminal rather than the victim. I have spoken with other managers, corporate Toys R Us, Sony and they don't see why they didn't exchange it...not that anyone offered to help. Sony did say I could send it to them for a new one...which puts the blame on me, wastes more time of mine and will cost me even more money. I am the victimized consumer here!

I had a coupon from toys r us to purchase $75 in merchandise and receive a free $10 gift card. BOGUS! When I attemped to use the card approximatley 3 weeks later, there was 0.0 on the card. I had not used the card nor had anyone else.

There is no place on toys r us website to e-mail, only telephone, so 30 minutes of my time later, 4 people later, still no answer.

Store employees are incompetent as are those at the 1-800 phone number.

I will not buy another item from toys r us. When I say I won't go to a store again, I am serious. The last 2 stores, Eckerds - I only went in after desperation - 8 years later and Pulbix, I have only been in twice in the past 7 years.

I shopped for X-mas at a Toys R Us store and bought nearly $200 worth of stuff. I wrote a check. It cleared 4 days later and then 5 days after that they credited the money back to my account. Wanting to do the right thing I contacted them and now it has been a week and a half of Hell trying to get them to take their money back. Again, I just wanted to do the right thing and now they want me to spend my own time, gas and money to fax them a copy of my receipt just to fix a mistake that is not even my fault!

I have been extremely disappointed with every person that I have spoken with on the phone at their company. I even had people refuse to give me contact information for their “parent” company. The only person that impressed me was the manager at the store I shopped at. I went back to visit her and although she could not help me, she was understanding, courteous and professional, and a little baffled herself. Toys R Us has put a little black cloud over my Christmas spirit this year. Hope no one else is going through what I am going through.

In Dec 2017 I purchased over $300 in bicycles for my children. The bikes were on layaway until I picked them up mid-Dec as required by the store policy. I never received anything regarding my rewards and was under the impression the rewards were good for a year. Recently, I logged into my awards account and found they had posted my bicycle purchase on New Year’s Day 2017 in order to put me in the black out rewards period. So I have made a call and written an email trying to get this corrected and the rewards to apply to my purchases now. NO, they cannot change it!

This is bunk really! One more way to rip off people. I went to ToysRus because of them carrying Schwin and the layaway but could have purchased the bikes somewhere else. The employees talk up the rewards program and how great it is to convince you to buy there. I am going to contact the Arizona Attorney General and see if there is any recourse in this State for what they are doing. People should gather together and file a class action suit against them.

Started by the site not accepting my membership # so I logged on via an email hyperlink.

I placed six approved "ship to home" items in my cart, which amounted to almost $100. (Video games and controllers)

Shipping was supposed to be free for purchases over $49 but the site demanded almost $15 for S&H.

Tried to checkout to see if that would change but the site suddenly forgot I was logged on and again wouldn't accept my membership # so of course I wasn't able to use my points payout dollar they sent to me.

Called [protected] and after listening to the recordings, was transferred to a squealing fax line.

Called again, and again endured the same heavy call volume recording but eventually a human answered.

After I complied with the request for my name and phone number, I proceeded with explaining what happened.

I was told I'd have to place my order over the phone to remedy the issue.

I had hoped my order would be visible via my membership number but I was informed that wasn't possible.

Frustrated, I asked for a supervisor.

Eventually one came on the line but she reiterated that I'd have to repeat my order all over again.

I declined and tried to select the pick up in store option instead.

Unfortunately the site kept going to a blank page so I was unable to complete the purchase.

I used the "rate this page" link to complain.

Now this was around midnight. I received a reply around 10AM...that said:

Dear Valued Guest,

Thank you for recent visit to our website.

We appreciate the time you took to provide us feedback regarding your experience. I would like to take the opportunity to further assist you in placing your order or answering any questions you may have. We would appreciate a call back at your earliest convenience. We can be reached at [protected]. We hope to hear from you soon.

Sincerely,

Jordan 7345
Toys R Us Corporate Guest Relations

In other words...jump through hoops to get that free shipping.

I just wonder how many other people have been cheated by that phony free shipping offer.

I do not appreciate wasting my time like that.

I've ordered from many online sites and haven't had any issues with anyone else.

This experience with Toys R Us has been very disappointing.

I am a manager, and what happened to me yesterday at TOYS R US is the worst thing a business can do, the worst business practice I have ever seen, and the worst MANAGER in front of a business..!

I purchased a scooter as a birthday present for my kid, this is an electric scooter manufactured by RAZOR, model E200, it was purchased on June 17, 2006. The scooter was working fine and my son has been enjoying it, until it had some kind of electronic malfunction on June 29, 12 days after it was purchased. I was told by the STORE that is has a 45 days warranty and I clould return it to TOYS R US..and it also has a one year full warranty from the manufacturer...

I decided to go to the store for the warranty, the first thing I was told my the MANAGER was: sorry, we can not take it back!...I am really sorry, but we do not accept electronics items for warranty. You must contact the factory and place a claim. I told him, that this was his responsability, and he should take it back, and give me another unit or send this one to the factory at their expenses, not mine. He got mad, and said: sir, I repeat..we do not take this kind of items back...if you read the scooter manual, it says: do not return to the store!...I told him, that I was unaware of it, and this manual was hiden somewhere in the box..and they told me when I purchased the item, that it has a 45 days warranty from the Store.

He said, that the lady who told me that, is wrong and he is going to fire her.

MY QUESTION IS: If I purchase a car at a local GM dealer, and my car has something wrong with the electric windows and take it back to the dealer for warranty, will the dealer tell me to take the car back to the factory in Cincinatti, Ohio?

I BELIEVE TOYS R US IS WRONG!..and I am also a manager and we take back anything from our customers, even if we have to send the items back to the factory at our own expenses!

TOYS R US is doing a bad business practice and I wonder if this is something very usual. I don't care too much about the cost of the scooter, it was $150, and I will buy now a motorcycle at HONDA for my son, is more expensive but I am pretty sure HONDA has a better reputation than TOYS R US..!..my advise to our readers and customers: try to avoid TOYS R US..!

I have been out of work since 01/30/2013 because I broke my knee cap in half. I have not been able to get any help with my recovery and I was trying to get some gifts or sales to help me along with my grand children. I am very poor now and I was going to get some toys from the toys r us to try and get some babysitting jobs to help keep my bills in order. I order what I was told to order and now when it's time to get the the certificate the screen is saying something that it is incomplete now. I ordered the books which will help but I needed the other things that I was planning on getting with the false certificate. That is not right for anyone at all. I will take this further.

i work at a toys r us at i see this all the time. Managers do not know how to do simple returns or their own policies. Next time this happens ask for corporates number and the managers name. Most of the time the managers will give you a poor workers name instead of theirs but simply walk to any register and ask an associate for the name of the person you talked to. Hourly employees for the most part are unaware of problems and are friendly so they would give you all the information needed. Sorry you had this experience i have worked at 3 toys r us and every manager is corrupt especially the ones near the los angeles area.

Are you sure that was the manager? That scooter is completely within the return paramaters. The best thing you can do, if you really want to cause a stir is simply go to anouther toys r us in the region and return it there. Its annoying but it works. Plus while there ask for the district mangers name and the complaints number as well as get the name of the manager who denied you. When names are mentioned things get done reaaaaal quick.

I'm employed with TRU, and you're absolutely right. The manager there was in the wrong. We do have a 45 day return policy, and although the RAZOR manuals (as well as Intex pools and PowerWheels manuals) say not to return to store, if you have a dated receipt, and are within your 45 days, we do in fact refund/exchange the items. Even if you buy our extended warranty, we will still refund/exchange the item/warranty if you're within the parameters... Sorry to hear your TRU experience wasn't a good one :(

Tell it to them! I have continually asked to be relieved of the service desk for the simple reason, that no person can stay positive with 2 hundred people plus coming in everyday and being mean, nasty, and abusive. There is no call to take you frustration out on the person who is trying to help you. Most cases we know what your going through. We are trying to do all we can to have you leave with a good experience. What does it hurt you to be a little patient while we get a manager (only one in the store at a time) who is else where helping another guest come over and see if they can do anything for you. The ignorant stupid people of the year should all get on a boat and we should drown them. Thats got to be the only cure.

I was on the computer, for something else, and came across this website. I am an emloyee at Toys-R-Us, and found all of the complaints interesting and enlightening.

What I would be interested to know, from the people complaining, is this: Have you ever heard of THE GOLDEN RULE? If not, it simply states, treat people the way you would want to be treated.

I have 3 children and I understand that when you see an item advertised, and you know your child wants it, you get very excited about being able to get it for them. Then when something happens, i.e. not in stock, misread promo, item breaks or lost receipt, it is very frustating. All by itself, it is frustrating, and any additional problems add to the frustration.

However, please remember, that the employees that you end up dealing with are people, just like you. They have feelings, they are doing all that they can, (at their level). Should they go and just make decisions, on their own and against company policy, they could lose their jobs. This may not seem like a big deal to some of you, but with the economy and having 3 children, one of which is still at home, for me every little bit counts. I am not able to find a job that will pay me enough to pay for daycare and full time kindergarten and still have money left over for anything else.

I am a nice person and I try my best to follow The Golden Rule. However, if I were to treat you people the way you have treated me, I would definitely get fired. Whether or not, you choose to do any number of things, that are available to you, to avoid conflict is entirely up to you. But, should you choose to not do any of these things, and it turns out bad, please do not take your anger and frustration out on a person, who is only allowed to do so much.

Please, read the fine print, ask about return policies, call ahead to the store on availability, remember that the store is only so big and can only hold so much inventory. There are alot of people out there, a lot of them interested in the same toy and we are suplied with only so much.

Yelling, name calling, making a scene (all because you are not happy with your experiance) does not accomplish a whole lot. If your intent is to humiliate, demeen, belittle, degrade, etc. the emloyees at the store, then by all means, please continue with the verbal, mental and emotional abuse. If your intent is to gain something positive, then please read the previous comment. All of the items that were stated are posted. Either in the store, on the receipt or in the ads. It may be in fine print, but it is there.

In the last 4 years of working for this company, I honestly can't remember how many times I have been left in tears, because a GUEST came in angry and abusive and took it out on me. When the bottomline is, it could all have been avoided if they had just read a little bit more or asked questions.

did you passed the test and not recieve your diploma and a fake

Buying from LEGO will more than likely be cheaper because you are buying it directly from them and cutting out the middle man (TRU). Toys R Us is put out to make business not come out even.

This is nothing new to Toys R Us. In 2006 my wife and I were living in Florida when all of the Toys R Us' were closing down (as they were restructuring their franchise). Their markdown sales would start at 10% leading to an eventual 75% and then 90% and then take what can stuff in a bag and pay a $1.00 on your way out (the last day). We kept a close eye on the items we wanted so that we could possibly wait until the last moment to buy. Their sales started out almost legit on the first day. However, when they began running 25% and above off, they began raising the prices of their merchandise. This usually equalled original price or barely 10% below. By the time it had reached 75%, prices were marked up by as much as 50% in some cases. Harvest Moon (video game) began selling at 19.99, but by the 70% mark, went up to 29.99. Toys R Us hired a handful of strategists to price their going out of business sales. It looks as if they kept some of them on board... This is the same strategy played by Kohls and other "Always on sale" stores. They've already begun raising prices in anticipation of Chistmas. I believe a lot of stores will begin using the same tactics this Christmas as they realize they can't afford sales.

Should be a law against sale fraud and deceiving customers...

I bought my son something for his birthday and got a gift receipt and a regular receipt. I threw away the reg receipt and saved the gift receipt- figured that either one would do. Well, he go the same item from someone else. I went to returna and they WILL NOT GIVE YOU MONEY BACK with a gift receipt - only a store credit. My kid is 14 and there ais nothing else that he wants to buy from TRU. HE would like to just get the money and buy something else. So many other stores have easy returns. This one is the worst. I have younger nieces and nephews and I will NEVER SHOP here again!

FYI I HAD A RECEPIT AND THEY WOULD NOT TAKE BACK A SEASONAL ITEM THAT I PURCHASED. CORPORATE ALSO STATED THAT. TRU SELLS CRAP AND IF YOU WANT TO THROW YOUR MONEY AWAY GO AHEAD BUT DON'T EXPECT MUCH. I AM NOW BOYCOTTING THIS STORE BECAUSE THEY DO NOT STAND BEHIND THE PRODUCTS THEY SELL. THEY LOST THOUSANDS FROM ME OVER AN 11.00 TOY. I WOULD LOVE TO SEE THEM GO OUT OF BUSINESS ALL TOGETHER!

I agree 110% with you on their return policy...it sucks! I just went in to return or even exchange an item i got as a gift for a boy and i'm having a girl from a baby shower and of course, receipt was not given to me. I talked with store manager and she wouldn't budge. i called corp and they wouldn't budge. It's a $10 gift and they just lost another customer over their poor customer service and even worse return policy.

Good lord dude. I just spent $280 at my TRU and wanted a $10 gift certificate ( as the coupon stated ) to put in the stocking for christmas. I had the receipt along with every item "unopened". The first phone call was with someone like your comment ( supposedly a manager ) and I ended up returning every product...purchasing them elsewhere for a lesser price. Customer service is the first key in success. Regardless who you are or where you work!

Honestly... it is people like you that make me hate working at TRU... We should not have to take back an item that YOU lost the receipt too... Who's fault is it... hmmm I don't know... maybe YOURS... you should really grow up and take responsiblity for your actions...

Too sad... I deal with tons of people like you everyday right now and its not my fault you can't keep up with your receipts...

When it comes to stock, the employees do NOT do the ordering. It is all electronic. The fliers are all printed in one place MONTHS in advance. Trucks get delayed. ### happens. You expect them to answer the phone on the first ring? Well you are certainly not the only person that needs their attention and it is common practice in ALL retail places that the customer in the store takes precedent over the customer on the phone.

The store has no say on what items in the paper they get. The wharehouse and ultimately corporate decide who gets what. On top of that only recently has the store been receiving the mail in fliers that customers get. Before, they were truly in the dark until someone either found a flier or a NICE customer was kind enough to give them one. The employees are the last one to blame. Start at the top for this one.

I find such is the case almost anywhere I go ; Wal-Mart, Zellers, London Drugs, Safeway, Real Canadian Superstore, you name it - why should Toys R Us be any better or different? It seems that in their zealous urgency to suck the consumer in and come to their store and buy what is advertised on sale, the merchants cannot be bothered to make sure the shelves - or even the stockroom in the back for that matter - actually HAVE the merchandise. I guess they figure once they've duped you into making the trip there, you may as well make it worth your while and buy "something"?

Calling ahead is always wise, to save yourself the gas and time, but the aggravation is inevitable, as described above ; just a buncha clueless, bordering-on-stupid school kids who wouldn't know their ### from a hole in the ground. In fact, many of the adult employees are not better at being any kind of help, since more than half of them are "fresh off the boat" from some godforsaken 3rd world country and can barely speak two words of (CLEAR & FLUENT) English to be of any real assistance.

LEFT ME HANGING!
I called several times to my local TRU store until I finally got through the busy signal and a person actually answered - hooray! However, after making my inquiry, the "customer service" girl went to check the stock on the particular item and put me on hold. I stayed there for about 7 minutes when someone finally picked me up. Unfortunately, they never said anything, they just put the phone with me on the line shouting "HELLO" and left me there for about 25 minutes. During this time, I left my phone on speaker so I could hear everything that was going on, I washed an entire load of dishes, and occasionally kept yelling into the phone for help. Never, did anyone bother to pick up the phone or come back to me with an answer to my question. JUST TERRIBLE SERVICE! Now I know why it takes so long to get someone to answer a live ringing phone, they don't want to be bothered. They finally figured out that they could "outsmart" us all by pretending to help us by leaving us hanging and preventing any other calls from coming through. Just AWFUL! The only thing worse is going to be to finally find out that the advertised item isn't even in stock - I'm going to make them check all of their stores in the country just to find out if any of them have it!

Here we are the week before Christmas and on Monday I found the bike that my daughter wanted on their web-site so I placed the order and selected to pay the extra $35 for 1-2 shipping. The web-site showed the item in stock and then I tracked the order and the site showed that it was in the warehouse delivery. During the process I received emails confirming my order. Then today, the Thursday before Christmas, I went to check my order and found that they CANCELLED my order. I have NOT received an email from them yet even notifying me of the cancellation or why it was cancelled. I called the company this morning and I had to bounce around through automated menus until I found one that would let me talk to someone. She said that they had it in stock when I ordered but then when they went to fill the order it was no longer in stock? This is 2008 and they don't have a strong inventory control and order system in place. Very disappointed in the customer service and I received and the lack of customer service I received. I still have not received an email letting me know the order was cancelled so if I would have not signed into their web-site to check the order I would not know. Thank You Toys 'r Us for adding more stress to the Christmas holiday. You have lost a customer.

True that... Dang.. I have people like you in the store crying over $10 dang it is too sad watching a grown people making a fool out of themselves over $10...

File a lawsuit for what? You got your money back so it ends up just being bad customer service. Good luck with that one. You should find something more valuable to do with your time instead of trying to get something for nothing. So just get over it--there are bigger problems in life than a stupid giftcard.

Its a gift card purchase what did you expect... Duh... read the details before you make a purchase... Why would you not check before? Make sure the item was available? And if you are expecting you should know 325 is nothing when it comes to Babies and you could use the gift card for diapers, stroller, cloths, formula, bedding, etc... The company does specialize in kids...

(1) Learn how to use correct spelling and proper English, my 7 year old cousin can write better than you did.

(2) Maybe you should have asked if the gift card could be returned before buying it. I do not know what imaginary world you live in but I have never heard of a store allowing the return of gift cards.

You want to know why stores sell them? I will tell...to completely use the gift card you are going to have to spend more money than what is on the gift card. Any idiot can see that.

It's kind of like a senior's discount. You gotta really watch the fine print because they love to stick little tidbits of information in there!

Ok genius, did you ever consider that Dec 1 was a Saturday and Dec 2 was a Sunday? Most sales END ON SATURDAY. Snooze you lose---get over it.

I don't like toys r us' prices I think there to high I recommend going to different stores

I am not happy with toys r us' online service I ordered a monster high doll lagoon blue with pet and diary its been 2 weeks since I ordered it. Then I went into toys r us looking for the doll I wanted and it was not there. Please take my advice and don't order from toys r us. I am going to cancel my order with toys r us and find a more helpful store

Alright, alright, alright!

I'm tired of hearing about how you Jewish people never get your way. The toy wasn't for sale and you tried to bully the poor hungarian summer worker into selling it to you. You pulled out your soapbox and then started your spcheel about Jews are Gods children and nobody likes you, blah, blah, blah. I bet you threw in a few oys too, didn't you? I'll even bet you brought up your lawyers Goldman, Isenbern, and Horowitz too, huh? You left in a huff, got in your BMW, which is a laugh as they are owned by the same people who were trying to eradicate you, and drove back to your fully staffed with imported undocumented workers from Guyana mansion.

Go cry to someone else, you twit.

Just because you think you can buy anything Mrs. Gates, doesn't mean the world thinks so. A lot of people have more money than you, and aren't quite so pompous.

You do not understand, obviously. If a company such as Microsoft or Mattel or whoever says NO SALE UNTIL xyz DATE, that means NO SALE. And if a company says they will not hold it, it is because they are not allowed to do so. WalMart and Target will not be any better, so do not fool yourself.

Yeah, I actually kinda hate when grown people act like children in my store...it really puts a damper on my day