Trans Canada Movers
Reviews and Complaints

We used Trans Canada Movers wen we moved from Boston to Ottawa, Canada, last week. Jake, the staff from Vancouver office was my point of contact. Jake was very understanding, communicated very well with prompt replies to emails, phone calls and voice messages. The crew who moved our stuff were excellent. They communicated very well, came to pick up stuff on time on 19th Feb, packed and moved everything very carefully and efficiently. They were on time for the customs clearance in Ottawa on 23rd Feb, after which they delivered our stuff to our home in Ottawa. Again they did an excellent job while unloading and unpacking and were respectful of the property. I should also mention out of the many other moving company quotes for price to move, I found this company to be reasonable. I want to say a big thank you to Jake and your crew at Trans Canada Movers for making our move smooth. I would highly recommend them to anybody looking for movers especially international move like ours.

I asked to move a small amount of furniture from Vancouver to Cranbrook, a small town in BC. Only 2 companies responded, and this one gave me a reasonable price and was willing to go to Cranbrook, unlike most van lines that ignored me. The other company said the minimum quote would be around 6000 lbs, which is close to 9 thousand dollars. So I chose this company and I'm glad I did. The packers and movers were great from the start, and Alain from dispatch was excellent at answering my many questions. It did take a bit longer than I expected because most companies wouldn't bother going to a small town for such a small load, but I'm happy with the condition of my stuff when it arrived. Thanks again for moving me. And thanks again to Alain for taking care of everything from picking up the furniture in Vancouver to delivering it. I will definitely recommend this company to friends and family. Keep up the good work. Thanks again.

I just moved from Brooklyn, back home. My move was smooth and perfect from start to finish. I admit, initially, I was swayed by a low quote from a dubious company. But it seemed like a scam due to no customs details. So, I found Trans Canada Movers. They explained the cross-border move steps and paperwork. They were patient and answered my daily questions. They even arranged for my husband to handle customs. The professional driver and efficient Brooklyn crew impressed us. The same goes for the crew back home. I'm relieved I didn't choose the 'cheap' option. So, be careful when choosing a mover. Thanks for the amazing service!

Our move from *** to Canada was handled really good by Trans Canada Movers. We talked to a lot of companies at first, but Trans Canada Movers had a fair price and they were helpful. The move itself was great, the movers worked hard and made sure nothing got damaged. They also synced their inventory system with mine, which was nice. When our stuff arrived, there was only a little damage, mostly because we packed some fragile things ourselves. Everyone we dealt with at the company was good at their job and nice, especially ***. They answered all our questions and helped us a lot. Choosing Trans Canada Movers was a good decision and we're happy with how everything went.

We moved with TransCanada in Oct-Nov 2021. Overall, sadly, I'm disappointed in the service. The packers were poorly supervised and insufficient in number. Many boxes weren't labeled, missing even basic room identification. A few packers were competent, but several were not. The driver seemed to minimize packing expenses, leading to inadequate supervision. Consequently, items not meant for international shipment were packed. Items from my wife's studio, which were off-limits, were also packed. After packing, the driver urged me to drive to the border when I was exhausted, but I managed to get the company to cover a hotel stay. At the destination, the driver and a large team rushed the unloading process, cramming items into the house in 4 hours, which led to disorganization. The rushed job meant items were left with moving pads. I can't recommend TransCanada for moves to Canada.

They are relocated from LA to Toronto. Tried to charge more than originally agreed upon and then the entire truck got 'lost' - so yes. These people

The company packed and delivered household items efficiently. Their service was excellent, with ample notice, efficient pick up and drop off, good communication, and pleasant interaction. I will use them for future long-distance and international shipments and recommend them to others needing similar services.

This company "moved" us from Toronto to Calgary. By moved, I mean, they spent two days ripping my home apart, throwing my items around, damaging things, "losing" things, and then sticking me with a bill twice the quote and when confronted with over $15,000 worth of damages and "lost" items, offered a whopping $975 in compensation. I would have rather let my house burn to the ground than let this company move us again. Wish it was possible to leave minus stars.

Jake D. (Senior Relocation Specialist), Emre (Dispatcher) and Eugene (Mover) - Thank you for awesome customer services.. Trans Canada Movers far exceeded my expectations! Our move from Virginia to Toronto was remarkable - from my initial conversation, picking up our furniture in Virginia, and the final delivery to Toronto - we were always kept in the loop from start to finish. I highly recommend Trans Canada Movers! Thank you for a job well done!

My husband and I called several moving companies for quotes and information regarding our upcoming move from Florida to Canada. We were very concerned about getting a qualified and trustworthy company. When we spoke with Jake, the Sales Agent, we were very impressed with his skills and expertise informing us as to the cost of transporting our household and personal items and scheduling pickup. Jake was very polite, courteous and professional. Thank you Jake for easing our minds about our big move- we appreciate you. Sincerely

I had a great experience with Tammy and Alain from Trans Canada Movers. I used them during COVID to move from *** to *** on very short notice which they were great about, and again back from *** to *** after that move backfired. They offered me a generous set of options for that return trip. Both Tammy and Alain were friendly throughout, and open and honest about timelines and expectations. Communication was great - we exchanged a whopping 50 e-mails and a few phone calls over that timeframe. The local pickup/delivery was done by *** from ***, and I rather liked him too. My bed's headboard was accidentally left in their warehouse and didn't make the return trip, but Alain was proactive about reaching out to let me know and ensured it got on the next truck headed my way.

I recently had movers transport a family member's items from BC to Ontario. Everything arrived intact, and I was thankful for the customs paperwork assistance. However, the scheduling was problematic. The pickup occurred on August 3rd, unexpectedly earlier than the planned 5th. Luckily, I work remotely and could manage this shift. Not everyone can adjust to a next-day pickup announced on a holiday. Then, on August 17th, I was informed of an August 21st delivery. We made arrangements, but on the 19th, they said delivery would be on the 20th, causing a scramble. I double-checked, and they confirmed a morning delivery on the 20th. Yet, nothing arrived that day. After unresponsive attempts to contact the local office, I reached out to the Toronto dispatch. They clarified that the delivery was never set for the 20th, but the 21st, which meant more time off work was needed. I had to reconfirm the 21st delivery myself. Ultimately, the items were delivered on the 21st, but the delivery confusion and communication issues were very frustrating.

Moved our 2 bedroom apartment from Vancouver to Toronto & our shipped our car. Overall I was very happy with Trans Canada Movers. I don't know if they are the cheapest movers out there - but I was more concerned for qualified movers & a trustworthy company - I didn't reach out to other companies for price comparison. They have a minimum price for 2K lbs and then charge you for each additional lbs over that. They require everything to be in boxes including things that might get dirty (white chair, carpet) - so during pickup - just ensure you have extra large wardrobe boxes on hand incase you need to box anything up last minute - or they will charge extra for these. It took roughly a month for our stuff to arrive & be delivered. The cardboard boxes showed ware & tare/small damage - just showing that they have been moved a few times since they loaded them from our apartment & stacked. Nothing in the boxes was damaged - i just suggest you make sure any fragile pieces are labeled correctly - and wrapped up in a box. One glass vase was broken - but probably our fault due to bad packing/vibrations probably cracked it. We only had one piece of furniture that was damaged - and it was the hinges on a door on a secretary desk that clearly was pressed up against by something else - the pressure on the door popped out the hinge...but otherwise, it was fine. Shipping the car was pretty seamless - it needs to be completely empty except for a set of spare tires. it arrived in about a month & there was no damage or scratches. I dealt with Tammy - she was great & responsive to my questions. You don't hear much from them unless you reach out and ask about schedules & when things will arrive. They give you 30 minute notice before they arrive & were on schedule. Overall i would use them again if I need to move.