CB Travel and Vacations Travelodge Travelodge hotel croydon

Travelodge review: Travelodge hotel croydon

Genevieve Saunders of Gravesend kent, GB

Oct 30, 2023 6:23 am EDT

Verified customer

Featured review

I wish to make a complaint. My mother arrived thursday 27th october 2023. Check in and went to our room. Bathroom light we’re not working the room was ok.. I went to reception as I had to stay for an extra night which would be friday 28th october. We we’re staying at the hotel as my mum and I was going to a funeral. I ask the receptionist to help me with the booking for friday night they said receptionist that we were staying in the same room. I made sure that we weren’t staying in that same room. Let the hotel went to the funeral. My mum and I arrived a the hotel quiet late. When I went to the room that were we staying in there was someone in the room. Shocked. It late my mum is elderly and we are both very tired. Went to reception to find out what happened. There was no note on the system to say that they had changed the room. That’s why I made sure before I left to go to the funeral that there was no change and we were staying in the same room. It was late my mother and I was very tired. Staff went up to too where we were staying the could not find out personal luggage. They went to lost property it was not there another member off staff checked the room opposite to the room were we staying in the luggage was in there staff said they didn’t know what happened but will try to sort it out in the morning. Very disappointed. My personal belongings was all over the place. The room they put us in was very cold my mother is elderly so I wanted both of us was comfortable. Tried and stressed. Went to reception in the morning for them to explain to me what happened why did they change the room after confirming that we will be in the same room I found the staff vet rude and I asked why did they touch my personal belongings without my consent I put the medication in the place where I can find them. No one under no circumstances should touch the medication especially hotel staff. They were not helpful no apologies when I said the room was cold and my mother is elderly there was no explanation. I am very disappointed with the situation and I paid a lot of money to stay at the hotel and I am very disappointed what happened and the was the staff were very rude. Personal belongings the suite case was open and things were out of place. I would like you to look into this matter as this should not of happened. I wanted a comfortable room to stay in and that’s why I choose the hotel I have stayed at travel lodge hotel d before but this is the worse experience.

Desired outcome: I would like to receive some off my money back.and a good reason for removing my personal stuff and apologies for what hay

0 comments

Add a comment

Travelodge - fraud!!! 14

Resolved

Travelodge - debit card fraud

Travelodge - changed bookings 1

Resolved

Travelodge - very bad customer service 1

Resolved

Travelodge - hotel staff is horrible and abusive

Resolved

Travelodge - travelodge in leatherhead

Travelodge - Room cleanliness and lack of amenities

Travelodge - horrible experience

Travelodge - my dirty room 1

Travelodge - Customer Service

View all Travelodge reviews and complaints

Travelodge Contacts

Travelodge phone numbers

+1 (800) 912-4668
+1 (800) 912-4668

Click up if you have successfully reached Travelodge by calling +1 (800) 912-4668 phone number 0 0 users reported that they have successfully reached Travelodge by calling +1 (800) 912-4668 phone number Click down if you have unsuccessfully reached Travelodge by calling +1 (800) 912-4668 phone number 0 0 users reported that they have UNsuccessfully reached Travelodge by calling +1 (800) 912-4668 phone number

Colombia

800 854 78544
800 854 78544

Click up if you have successfully reached Travelodge by calling 800 854 78544 phone number 0 0 users reported that they have successfully reached Travelodge by calling 800 854 78544 phone number Click down if you have unsuccessfully reached Travelodge by calling 800 854 78544 phone number 0 0 users reported that they have UNsuccessfully reached Travelodge by calling 800 854 78544 phone number

Costa Rica

+1 (800) 062-1218
+1 (800) 062-1218

Click up if you have successfully reached Travelodge by calling +1 (800) 062-1218 phone number 0 0 users reported that they have successfully reached Travelodge by calling +1 (800) 062-1218 phone number Click down if you have unsuccessfully reached Travelodge by calling +1 (800) 062-1218 phone number 0 0 users reported that they have UNsuccessfully reached Travelodge by calling +1 (800) 062-1218 phone number

Mexico

+1 (800) 507-2738
+1 (800) 507-2738

Click up if you have successfully reached Travelodge by calling +1 (800) 507-2738 phone number 0 0 users reported that they have successfully reached Travelodge by calling +1 (800) 507-2738 phone number Click down if you have unsuccessfully reached Travelodge by calling +1 (800) 507-2738 phone number 0 0 users reported that they have UNsuccessfully reached Travelodge by calling +1 (800) 507-2738 phone number

Panama

+1 (800) 525-4055
+1 (800) 525-4055

Click up if you have successfully reached Travelodge by calling +1 (800) 525-4055 phone number 0 0 users reported that they have successfully reached Travelodge by calling +1 (800) 525-4055 phone number Click down if you have unsuccessfully reached Travelodge by calling +1 (800) 525-4055 phone number 0 0 users reported that they have UNsuccessfully reached Travelodge by calling +1 (800) 525-4055 phone number

USA and Canada

+1 (800) 835-2424
+1 (800) 835-2424

Click up if you have successfully reached Travelodge by calling +1 (800) 835-2424 phone number 0 0 users reported that they have successfully reached Travelodge by calling +1 (800) 835-2424 phone number Click down if you have unsuccessfully reached Travelodge by calling +1 (800) 835-2424 phone number 0 0 users reported that they have UNsuccessfully reached Travelodge by calling +1 (800) 835-2424 phone number

Customer Service

+1 (877) 604-0069
+1 (877) 604-0069

Click up if you have successfully reached Travelodge by calling +1 (877) 604-0069 phone number 0 0 users reported that they have successfully reached Travelodge by calling +1 (877) 604-0069 phone number Click down if you have unsuccessfully reached Travelodge by calling +1 (877) 604-0069 phone number 0 0 users reported that they have UNsuccessfully reached Travelodge by calling +1 (877) 604-0069 phone number

Spanish Language

+54 800 266 0588
+54 800 266 0588

Click up if you have successfully reached Travelodge by calling +54 800 266 0588 phone number 0 0 users reported that they have successfully reached Travelodge by calling +54 800 266 0588 phone number Click down if you have unsuccessfully reached Travelodge by calling +54 800 266 0588 phone number 0 0 users reported that they have UNsuccessfully reached Travelodge by calling +54 800 266 0588 phone number

Argentina

+55 800 047 4766
+55 800 047 4766

Click up if you have successfully reached Travelodge by calling +55 800 047 4766 phone number 0 0 users reported that they have successfully reached Travelodge by calling +55 800 047 4766 phone number Click down if you have unsuccessfully reached Travelodge by calling +55 800 047 4766 phone number 0 0 users reported that they have UNsuccessfully reached Travelodge by calling +55 800 047 4766 phone number

Brazil

+51 80 077 537
+51 80 077 537

Click up if you have successfully reached Travelodge by calling +51 80 077 537 phone number 0 0 users reported that they have successfully reached Travelodge by calling +51 80 077 537 phone number Click down if you have unsuccessfully reached Travelodge by calling +51 80 077 537 phone number 0 0 users reported that they have UNsuccessfully reached Travelodge by calling +51 80 077 537 phone number

Peru

+598 411 002 6916
+598 411 002 6916

Click up if you have successfully reached Travelodge by calling +598 411 002 6916 phone number 0 0 users reported that they have successfully reached Travelodge by calling +598 411 002 6916 phone number Click down if you have unsuccessfully reached Travelodge by calling +598 411 002 6916 phone number 0 0 users reported that they have UNsuccessfully reached Travelodge by calling +598 411 002 6916 phone number

Uruguay

+86 400 821 8831
+86 400 821 8831

Click up if you have successfully reached Travelodge by calling +86 400 821 8831 phone number 0 0 users reported that they have successfully reached Travelodge by calling +86 400 821 8831 phone number Click down if you have unsuccessfully reached Travelodge by calling +86 400 821 8831 phone number 0 0 users reported that they have UNsuccessfully reached Travelodge by calling +86 400 821 8831 phone number

China

More phone numbers

Travelodge emails

customercare.facebook@wyn.com

100%
Confidence score: 100%

Support

Travelodge address

22 Sylvan Way, Parsippany, New Jersey, 07054, United States

Travelodge social media
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 20, 2024