Tricon Residential review: Be aware!

I give no stars, but had to give at least one to share my experience,

My residence was transferred to this property management company. I was to be on a month-to-month lease with a rental payment of $2,150.00, up from $2,095.00 to begin February 1, 2025. with my previous rental company Pathlight Properties, LLC. My rented residence was transferred to Tricon without informing me the resident by email, letter or phone, I simply went on the Pathlight website January 27th 2025, to pay my rent and was directed to Tricon who could not be reached by phone or through their website, because the transfer required a PIN from TRICON, who could not be reached. Eventually spoke with someone who walked me through making a payment, which they would not process.

Every step of the transition of management companies has been a complete nightmare, From TRICON's dismissive and extremely rude customer service reps to difficult to navigate websites and rejected full payments. Because they unilaterally decided despite my providing them with emails confirming the month-to-month payment amount agreement with Pathlight, and their eventual welcome email, that stated all terms of my agreement with Pathlight would remain intact, that my rent effectively immediately would be $2,600.00 if I did not sign a lease with them right now! and just as an added bonus gave me added fees. a $5.00 lease transfer fee, mind you I had nothing to do with the management companies decision... a $14.05 month-to-month lease fee, and a $104.75 late fee AFTER they rejected my payment because this lease, just demanded of me was not signed, or for what ever reason who ever answers the phone or email wants to give me.

They know I cannot move my family out on the street, I don't have the money to hire a lawyer to have my rights respected and the prior agreement with the other property management company honored.

I did not want to sign a lease, I planned to move out in July due to financial issue, and could not move out sooner because my children are not out of school for the Summer until June 2025... but was forced to by Tricon, stating that they would only honor the $2,150.00 if I signed a 12 month lease. Which I had to do. Their favorite phrase by phone is that is not my department, then they transfer you into a void... I waited the 2 hours and 33 minutes on hold only to have the call drop, called back, told them that the number they transferred me to never responded and how long I remained on hold... dead silence, then a rude, do you want me to transfer you back into the que. and an immediate transfer back into the void, it took 3 days of calling back and stating my concerns, (my rent is due, until I sign a lease, the web site wont let me sign in, and I need to know how to proceed)

Then around the 10th of the month, someone from TRICON starts emailing me basically to strong arm me into signing a lease, the lease is processed on 2/15/25 and NOW I can resubmit payment through their website, but they will only allow me to pay with all the non-sense fees.

TRICON has presented itself as a predatory company, with no regard for its tenants, lacking honor and integrity. I am not dealing with them because I elected to, and given a choice other than sign with us or deal with a period of homelessness, I would not, as I look forward to more unpleasantries with their service over the next 12 months, rest assured, I will be prepared to depart this turmoil at the end of my lease on January 5th 2026... Incase your not looking at dates in this review... Lease was processed on 2/15/2025 and ends January 5th 2026... (my Pathlight lease expired on 2/2025) the math is not mathing... odd date, to force another lease, but I will be prepared. An honorable property management company does not have to manipulate tenants to retain them, keep that in mind should you willingly elect to lease from them.