Truist Bank (formerly BB&T Bank)
Reviews and Complaints

I have placed about 10 complaints and no one has called me back. The complaints started on 6.14.2017. There was a wire transfer to my account for $40, 000.00 on 6.13.2017. On 6.14.2017 I called the bank to confirm that the wire was clear. I went to a local branch in Atlanta Georgia Princeton Lake Branch to purchase cashiers check. My fiancee and his business partner have a contract to renovate 22 units. The money was for plank flooring and cabinets. The cashier's checks were to be made out to the cabinet business and also to the person who was going to buy the planl floor. Upon me entering the bank I was not greeted by the teller. She acted as if she was upset to be at work. I filled out my slips amd told her what I needed and who to make it out to. She picks up the phone and calls Jenny Austin. I was told that she works in the audit department. They both start asking me questions like who is the wire coming from, why are they sending you this money, what was I going to buy with the money, what was the name of the buisness, was it my buisness etc. I answered all of the questions even though they were inappropriate questions. She then went back 2 months in my account and asked me why was my fiancee having his checks deposited into my account. I told her that he pays the bills and we only use my this account to pay bills. Once they told me it was against their company policy I told them we didn't know that. There were no more of his paychecks coming through the account anyway. This had nothing to do with the wire withdraw. The teller then lies to me and says she can not release the money because the wire had not cleared. She stated that the wire would not clear until another 24 hours. By this time me and my 7 year old son had been waiting for about 20-25 minutes in line being interrogated. I was pissed. I went in and spoke with a banker since the branch manager was not there. I wanted to know what was going on with my account. Why couldn't I withdraw money to buy the needed supplies to complete the project?He called Jenny rude [censor] Austin. She refused to give me a Eta on when my money would be clear she refused to inform him on how they would contact me. I told them that I waa going to have the sender have his bank to reverse the wire. She stated that she waa going to block the account so they couldn't do so. Jenny made statements stating that I never had that much money in my account and it looked suspicious. What I took from kt waa that since I was black I couldn't have $40, 000.00 in my possession. She was just being [censor]ing rude. I told him that I felt as if they profiled me and thought I was a criminal trying to commit fraud. They never had any intentions on giving me the money. I have filed complaints with Bbb, Fdic, Federal Reserve, and Consumer Affairs.I even filed a complaint with BB&T for discrimination. I spoke with an attorney and he informed me to send a demand letter for payment and any information that I had to prove what the money was for. On 6.20.2017 I along with the wire sender went into the BB&T branch Riverdale Georgia. We both wanted to know what was going on with the money. At this point we were requesting that they send the money back to his bank. She picked up the phone only to find out that Jenny Austin was on vacation. She then spoke with someone else to whom didn't want to help us at all. She informed the unknown female on the phone that I had documentation to prove what the money was for. We submitted a contract, summary bid showing the scope of work, demand notice for thw wire money, w9 form.for the buissness, receipt of wire transfer from Regions, insurnace information for the buisness, and a statement stating what took place on 6.14.2017.
She also let her know that the sender was there whom by the way whom was referred to their bank by my fiancee to open up a business account which by the way he did. She informed the rep that I had spoken with a lawyer. Once the rep heard that she told her to cease all conversation with us. Funny how once you say the word lawyer no one wants to talk. Which was fine because no one was talking to us anyway. No calls were returned at all. She took our information and stated that she was scanning it over. The lady on the phone had the nerve to say how did they know the sender was who he was. This is the same guy that opened up a buissness account amd his buissness ia registered with yhe Secretary of State. This is how you should know. He withdrew his $30, 000.00 out of their bank. Account closed out. She acted as if she was frustrated. No we are frustrated. We took all this documentation and the block was still not removee and bunch of [censor]. We went to Regions bank were the money was sent from. He had his banker email over proof showing he was the owner of the business. Again Bb&T had the same information already. She also sent a request for the $40, 000.00 to be sent back. She tried calling the person whom had gave us her cars but ofcourse she never picked up the phone. Now we wait the tenth day will be Monday 26. We were told by The Federal Reserve that they could only hold the wire for 10 days unless the bank had a VERY GOOD reason to hold it past that time frame. The account has been open since 2015 with no issues. Since we took thay documentation and the account was not unblocked. I feel as if this is personal someone has abused their power. No one has called me back not even from the dicrimination complaint that was filed. My finacee will be closing his business account out today. As soon as this is over my account will be closed out as well. Bb&T has yet to call Regions nor have they called the sender. This is unfair practice and very professional on all levels. You can't juat do what you want to do to people. I have never been arrested nor do I have a criminal background. Don't bank with Bb&T!

When I signed up for constant credit I was told if an overdraft occured in my checking account, $100 would be put in from my constant credit to cover it. Now, they put in barely enough to cover the overdraft and charge 12.50 to do that. I tried to get an answer from them as to when they changed their policy. I got a boilerplate non-answer. They are not the bank we opened our account with 25 years ago and I am really disappointed.
Tried to get a loan on a house I had used for collateral several times in the past. Had to have an appraisal (never had one before) and the appraiser said she could not put any value on the house. It is a 3 br house on a corner lot with hardwood floors, French doors between lr and dr. Two large covered porches and a large yard. No value at all. It is currently rented and always has been. There are no problems except the appraiser could not tell if the roof was slate or metal (?). Asked for the appraisers name-NO! I got absolutely no paperwork from the appraiser or the bank. Asked for another appraisal and was told I would have to pay $700 for it up front. Everything is blamed on "federal regulations". Nope, not the bank it was 10 years ago.

The picture says it all. This bank charged me NSF fees when I have money in my account. When I complained, oh well to bad, 1 free fee reversal per year!

They have my mortgage as well. and it is never NEVER what the payment is suppose to be.

They always are charging random amounts, increasing the house payment sometimes by 500.00 a month, just out of the blue.

I thought Chase bank was bad, oooh no. This bank has to be one of the absolute worst banks in the world.

I blame myself, this is not the first account they have done this to me on. They closed my last account out and had 2 NSF fees on it. AFTER I CLOSED IT!

Then when I was stupid enough to open this account, thinking maybe the new branch would change things, NOPE. Without any warning or notice they withdrew the 75.00 in NSF charges, that were charged off on the old account from 2 years ago, to this new one.

What they are doing is criminal, I hope they are brought to justice soon.

My 88 year old mother had over $7, 000 taken from her account by unauthorized user. The bank actually called her to let her know this. But she never received compensation for the theft! Why would they give someone the money in the first place? She almost had a heart attack! This was 7 months ago in North Carolina. NEVER DEAL WITH BB&T! Your money is NOT secure!

Beside the excessive fee's and horrible customer service, this bank is hard to do business with. On 5/19 I deposited two checks one for $3200 & another from BB&T for $1900. I had $265 in my checking. I asked the teller for $200 back. She argued with me that I didn't have enough to cover? What One check was drawn from a BB&T account and I had $265 already in the account. Okay ready, she said that I can withdraw from my checking but that it is a different transaction and I would have to leave the drive through and come back around. HAHAHA you can't make this up. I wrote to BB&T asking for someone to contact me. It's been 11 days... nothing. Calabash branch

I have paid them thousands in overdraft fee, s, this bank needs to be looked into, I, am disabled vet and even told them I have bad memory, it did, nit bother them a bit, they take their time posting accounts and always some excuse, one month I deposited 1050.00 and they kept almost 800.00 dollars.Aped them thousands in the last four or five years.i can, t think to good somebody needs to check this bank out, i, am, serious.they have a lot of complaints against them, how much longer are they going to get by with these practices,

My father owned a property he was developing named hallam preserve. Located in lakeland, florinda off of state rd 540a. We had the property and had done all the underground utilities, the sewer work the roads and the fenciing, retention ponds a nature trail and was startng to sale off the lots. Well my dad passed away right when the housing market went in the toilet. Well we owed 12 million to the bank on the development. Then out of the blue as were dealing with dads death the bank says they sent in a team of there appraisers and that the property now is worth 3 million. This was vacant property that had just started to be sold to be built on. I wanted to fight but my mom just didnt have the strength to fight, so she let it go to the bank. I think what they did was illegal and immoral.in fact i know it was but dont know how to pursue it. Pls contact me. This is involving a 600 acre development and millions of dollars. To much info to provide here

Mark a hoffman
[protected]

I accessed my savings account online trying to determine if i wanted to deposit a lump sum check with BB&T, when i clicked the account I seen i was in my daughters account and not mine. I immediately noticed the account had been assessed a $5.00 fee for return statements. I called the bank and asked why did i get this fee. The rep replied she is not sure and that the address i verified is the same address. She credited back 1 fee and i said how many other fees did i get because the system is not letting me see any other transactions. She said she would have to forward the info to escalations. 3 days later i received a call and the lady i spoke with said Quote " you received the fee because when you changed the address the kids needed to call since they are the primary account holds and the rep changing the address forgot to make a change in the system" I was outraged because Number 1 this is a custodian account and i am the one that opened and maintain the accounts. My kids were 2 months old and now 14 & 17 and have no clue on calling them. WHAT the what. That was crazy. She said she could only credit me $10.00 per account and she really was doing me a favor. Thats when the call got real! The address they claim was returned was from17 years ago when i first opened the account & i havent been there since 2007. She had to forward the request and 13 days later i still had no call, when i called back the rep stated no ones has colled me because the last lady forgot to click a button for me to get a call back, after 15mins of requesting a manager she finnally transferred the call to a sup who was very lost & couldnt help or issue me a refund, I asked for his manger and he hung up. I then went in the branch and the sup there couldnt help but she was eager to close my 4 accounts that iv had since 2000 before the was even bank atlantic and before most of the staff was old enough to work. I finally had to file a complaint. There are 2 accounts and this was an error on t heir behalf not mine. Even if they credit the 2 accounts $45 each its mine. No have the authority to issue me a credit but they dont mine charging 39.00 for an over draft fee. And not 1 supervisor apologized to me.

I don't have enough negative energy to channel how much I hate this bank. My bank I had dealing with for years was bought out by BB&T bank, so it was not by choice that my banking changed. IT was pretty good at first. smooth transition, no issues. I am about 1 year in, and I cannot wait until my checks clear so I can switch banks. My card was fraudulently charged, and I called the "customer service" to report it. They always say check on it, we will issue a new card and call us back. As such, resulting in a call back. Little do the customers know that more than one call per month to the "customer service" that you will be charged. That's right. a charge for phone calls. its especially damning when I had my cable bill be charged 2x. Naturally, the bank blamed the cable company, and vice versa; which resulted in about 5 or 6 calls, and you guessed it...charges! when I called a branch manager, she emailed me asking to call me but never did. When i asked another branch manager...here was her reply: "well, a lot of our older customers (I'm guessing she is referring to the seniors) they like to call customer service and ask them to read off their accounts transactions, and it just clogs up the "customer service" lines. We like to keep those lines open for more serious calls such as someones fraudulent charge, or stolen cards" EXCUSE me, what? This is just the tip of the iceberg with the plethora of charges they try and get away with. Or the fact that not one of them has any idea about the bank (fees.etc). um, ok, so if my job changes companies, I'm not going to get trained? get real. So I submit a complaint to FDIC and BBT sends me some bull&^#@ letter about how I "over drafted" so on and so forth. Newsflash BBT, I wasn't complaining about my gd overdraft fee, I was complaining about your ridiculous practices and (lack of) customer service. I cannot wait to hang it up over at BBT. Stay away from these $ hungry ###. Save yourself the agony and frustration, and bank somewhere else. Banking with a baboon in Somalia would be safer.

I am an individual who manages my money down to the scent. I have received over $1, 000 in excessive overdraft fees when my account has not been over drawn. Most recently yesterday, to which one I called today and complained of the excessive fees and the fact that my account was not over they been credited it back immediately. Someone needs to look at how they are fining their account holders and hold them accountable for the fact that they are in not properly handling their customers and are unwilling to accept responsibility when they are in the wrong. I'd like a refund of all the incorrect fees that they've charges me, especially since they finally confirmed today that they incur fees in error.

If you're looking for a bank do not, I repeat do not use this bank. They will rip you off and take all your money. They will charge you fees and then take your money and tell you that your account is now even and then after they take your money they will tell you they were mistaken and add more fees to your account. They are the absolute worst bank I've ever been to and I would never ever ever ever use them again.

The fees are ridiculous. The deposit times have changed in Athens, Georgia from eight pm to six pm. So when you get off work at five fight traffic your already out of luck. So then you get an overdraft fee. You call to handle it but it take about three calls to handle it there goes another fee $2.00 for the third call and any there after that month. Then it gets real let your account stay negative for seven days another fee. To top it off you only get one overdraft fee returned every two years. Hope your not having a bad year cause they will eat you alive.

We have been working overseas and our pay has been deposited into a foreign account, therefore our business account went into a dormant status without notifying us. Since we assumed we still had access to our money, this December we transferred 13K from our other BBT account to this supposed dormant account and wrote a check from it for the IRS as not to get penalties for underpayment. We found out that the check to the IRS was denied. We have looked at the BBT Commercial bank agreement and it does not cover this. My Question is if the definition of a dormant account is one without a transaction, the transfer was indeed an allowed transaction. I was told that it was a withdrawal that was needed by the branch, but deposits were accepted. Furthermore in talking with the bank employees "complaint department" and branch both said that we would have to go in to branch to change this and get our account restored and the check to the IRS resent. We are overseas and unable to do so and now we are without the funds in our other account to pay the IRS. I think this is illegal any thoughts or lawyers out there that would provide us information?

On Dec 23, tmobile took my payment out 2 times out my account, I had used my card a few times before the 2nd charge came out for tmobile, so I have like 7 to 8 pending charges in my bb&t checking account, tmobile refunded one of the payments back on 12-24, I was emailing at rep at BB&T about my account I'm wanting to know when these pending charges would be posted dating back 12/22- 12/24, she stated she don't know, I have seen this before they pull higher to lower amount, and then hit you with overdraft fees for t h e remaining pending transactions. If you have deducted the money when the purchase was made why am I going into the negative when you clear the pending transactions? That's like double payment, it's not right, I'm sick of this bank and them robbing people out their money

> Date: Saturday, December 10, 2016, 12:37 PM
> I am trying to reach someone at the
> executive level of BB&T bank, Please see the string of
> emails below that no one wants to take responsibility for.
> I made a deposit into my BB&T account, I transferred $200.00 from another bank. The $200. Did not post on time! BB&T has charged
> $180.00 in fines against my account, putting me in the
> negative for $128.09! Please waive these fees, they are
> extreme. If you are unable to do it please pass this
> along to someone that is empowered to waive fees.
I can pay this, it might as well be $1, oooo.oo to me because I can not afford it. And I think it is unfair and extreme. Lola Jones

This is a all because my transfer from another bank did not post at your bank in time.

12/12/2016
Debit OVERDRAFT FEE $36.00 -$128.09

12/07/2016
Debit OVERDRAFT FEE
$36.00 -$292.09

12/06/2016
Debit OVERDRAFT FEE
$72.00 -$71.14

12/05/2016
Debit OVERDRAFT FEE

The folks at BB&T have always been pleasant and respectful toward me. I feel lucky in that regard, because there are a lot of complaints here about their customer service. But I still have a gripe, and it's a big one!

To put it simply, I don't understand this bank's ridiculous policy on crediting deposits. Every other bank I've done business with has credited me for deposits immediately (or at least within an hour or so). After making two ATM deposits that took almost 24 hours to clear, I decided the best remedy was to deposit my checks inside the bank. I figured that if a teller entered the checks manually, there shouldn't be a problem. Well, it makes absolutely no difference at BB&T! Checks take 24 hours regardless of where they're from. I work for a large restaurant chain, and the company that owns them is well established both here and across the country. But for reasons known only to BB&T, every one of my paychecks has to "clear" before I get credit for it.

There is no way it takes them that long to confirm my paychecks. Every other bank in town accepts payroll checks and confirms them quickly. It makes me wonder if BB&T is running on pre-Cyber Age technology, because the last time I had to wait THIS long for a paycheck to clear was back in the 80s!

Do not deal with this place if you are accustomed to having money on hand every pay day. I guarantee you'll get it long after your co-workers have cashed their checks and spent them.

I started banking with bbt 25 yrs ago in denton nc.house mortgage, car etc.I had no problem with them now I cannot go to this bank without getting mad.there is always something that makes my blood pressure go up. doctors orders-stop going to this bank and I will live a lot longer.so I will start transferring my things to another bank. Sorry bbt but my health is more important

This is the worst Bank I have ever encountered. They force you into foreclosure as they tried to do with me charged astronomical as the bank who issued my original loan question what do you mean they're charging you a reinstatement fee? They charged astronomical fees refuse to accept payments that I had until I paid the astronomical fee. Yes these people will ruin your life lied and said they contacted me not one phone call not one letter telling me that there was an issue and they tried to put a foreclosure on me. Thousands of dollars worth of mortgage payments that they wouldn't accept because I wouldn't be there mod like mentality to get more money out of me. Every bank I know sometimes does home loans and sells them off to another I promptly advised by local bank that if they value their customers whatsoever please do not ever sell another customer's loan off to these people I have owned two homes several cars multiple loans and never had an issue. Went to my loan officer who was giving me every loan I've ever had since I was in my twenties and told her the problem that I was having she was shocked. After 9 years of mailing payments either through their coupon mailing address or at the post office not having it in hand calling them and keeping the address that they gave me in my vehicle at all times told me that I had made payments when I verify that they had to receive the payment in the trunk of an envelope that I send anytime I mailed them a payment the gentleman on the phone said that's not our post office box I don't know where you been sending them. I Google the post office box no name just a post office box location. It automatically popped up as BB&T mortgages payment post office box when I told him that I knew they had received it I knew that that was our post office box there only response was we didn't cash the checks not our problem I wouldn't give these people anything and if the banking regulators Would Rain these people and maybe they wouldn't be ruining people's lives and taking their homes and as I've discovered reading review after review after review I have not seen one good review via personal checking accounts credit cards mortgages nothing these people are monsters.! The link below shows the post office box in which my payments for mail to and the gentleman customer service told me he had no idea what that post office box was too and that I had been making my payments to for the last 2 years to the wrong post office box and didn't know how magically all the other payments got there but suddenly these didn't they're nothing but money-grubbing sadistic monsters

http://www.onlinemortgagehub.com/bbt-mortgage-customer-service/

For 4/1/2015 to 6/30/2015 period
BBT Activities: There was service charge for any account.
My Argument: when I signed contract with Citi bank, my accounts were set up with no service charges. During this period, BBT abided the contract I had signed with Citi bank.

At 6/30/15
My request: I made request to transfer all money from my “Business Money Rate Savings” account to “Business Value 200 Checking” account and close “Business Money Rate Savings” account.
BBT Activities: the clerk didn’t do it and left the account open with $9.76 although he told me the account was closed.
My Argument: why the clerk didn’t tell me the truth, whether that was intentionally or just mistake?

From 7/1/2015 to 2/29/2015 period
BBT Activities: There was a “Cash Management Online” service charge $35 from my “Business Value 200 Checking” account.
My Argument: I never set up “Cash Management Online” service with BBT and even don’t know that I have this service with BBT. BBT never tells me either by phone or letter anything about this service.

On 12/23/2015
My request: I noticed that my “Business Money Rate Savings” account had not been closed as I requested at 6/30/2015, I asked clerk to close my account.
BBT Activities: Again, the clerk said my account was closed, but actually left open with $9.76.
My Argument: I really don’t know this is BBT system issue or clerk issue?

From 3/1/2016 to 5/31/2016 period
BBT Activities:
1. There were “Cash Management Online” service charges $35 from my “Business Value 200 Checking” account each month.
2. There were “Cash Management Online Business Banking” service charges $35 from my “Business Money Rate Savings” account which had $9.76 each month.
3. There were “Cash Management Online CD Account Maintain” service charges $40 from my “Business Money Rate Savings” account which had $9.76 each month.
My Argument: in these three months period, BBT added two other charges to my “Business Money Rate Savings” account: “Cash Management Online Business Banking” and “Cash Management Online CD Account Maintain” which I never get noticed. And BBT charged me “Cash Management Online CD Account Maintain” even I don’t have any CD account!

From 6/1/2016 to 8/31/2016 period
BBT Activities:
1. There were “Cash Management On” service charges $35 from my “Business Value 200 Checking” account each month.
2. There were “Cash Management Online CD Account Maintain” service charges $40 from my “Business Value 200 Checking” account each month.
3. There were “Cash Management Online Business Banking” service charges $35 from my “Business Money Rate Savings” account which had $9.76 each month.
4. There were “Cash Management Online CD Account Maintain” service charges $40 from my “Business Money Rate Savings” account which had $9.76 each month.
My Argument: in these three months period, BBT added one more charge to my “Business Value 200 Checking” account: “Cash Management Online CD Account Maintain” which I never get noticed and even I don’t have any CD account!

The Keys:
1. “Cash Management Online” service with BBT:
a. I never get notice that I have BBT “Cash Management Online” service associated with my accounts.
b. I never get notice that BBT “Cash Management Online” service has fee associated with it.
c. BBT charged me total $1158.75 for nothing!
2. BBT “Cash Management Online” service charge changes without notice and agreement:
a. At first eight months, the service charge was $35 monthly; then the following three month, the service charge became $120 monthly; and then following three month the service charge became $160 monthly.
b. There was no notice or explanation why these service charges keep on increasing.
c. I don’t have any CD account, why there were service charges for “Cash Management Online CD Account Maintain”. BBT put charge on the account I even don’t have!
d. BBT charged me total $75 per month from my “Business Money Rate Savings” but the money was deducted from my “Business Value 200 Checking”

3. BBT Customer Services:
a. After found these unauthorized charges, I went to BBT branch at Houston downtown and talked with Eric Contreras. But I was told BBT can only refund me $470. I want to know why BBT decided to refund me $470 and why BBT decided why not to refund me rest of $648.75? What’s the underlying reason for BBT’s decision?
b. When I asked for any document about the service charges on my account, Mr. Contreras emailed me fee disclosure on September 27th, 2016, which should sent to me on before the first day of BBT took Citi customer accounts.
c. The fee disclosure Mr. Contreras sent me doesn’t indicate the charges applied to my account (please refer to following screenshot).

d. After I found these issues and want to discuss with Mr. Contreras, he refused to talk with me about the detail and told me that he can only refund me $470, TAKE IT OR NOT.
e. After numerous arguments with Mr. Contreras, and his manager Andrew Delauro, they agreed to refund me $840 but still held my $318.75 for no reason.

I was a former member of Susquehanna Bank for at least 20 years until bb&t took them over. The same month this transition took place I started missing money from my account and having over draft fees charged left and right, which I never had a problem with before this take over. I tried to resolve this with costumer service and branch management with no resolution. They were rude and very unhelpful. After at least 6 months of this happening, I withdrew all my money and tried to close my account which they refused to do. Now I am getting letters in the mail saying my account is negative $400.00 after the hundreds of dollars that went "missing" to begin with. This is just a minor description of the issues myself and my family has dealt with from this horribly dishonest bank!