Menu
For Business Write a review File a complaint
CB Tax Services TurboTax This is entirely unacceptable
TurboTax

TurboTax review: This is entirely unacceptable

M
Author of the review
8:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yesterday, February 28, 2024, I filed my taxes using TurboTax. In the online form I chose to have my federal income taxes paid on April 15 using my credit card. Instead, my credit card was charged right away. And for the service of using a credit card, a fee was also added. I complained online and the agent told me that this was happening to lots of people and that she didn’t think anything could be done about it but that I would hold she would put a supervisor on. I held for over 10 minutes and no supervisor came. I again posted the complaint online on the TurboTax site about the problem, asking that it be forwarded to their community forum. I again just got a bot reply not addressing the point of my complaint at all. TurboTax should have a huge warning that your money will be paid to the government immediately. This is entirely unacceptable. Plus it cost me almost $80 to file two of the simplest returns. I have used the service for seven or eight years, and will never be back again.

Claimed loss: N/A

Desired outcome: One. Fix the problem too. Warren other consumers that this is going to happen to them!

Confidential Information Hidden: This section contains confidential information visible to verified TurboTax representatives only. If you are affiliated with TurboTax, please claim your business to access these details.

0 comments
Add a comment
  1. TurboTax Contacts

  2. TurboTax phone numbers
    +1 (520) 901-3280
    +1 (520) 901-3280
    Click up if you have successfully reached TurboTax by calling +1 (520) 901-3280 phone number 1 1 users reported that they have successfully reached TurboTax by calling +1 (520) 901-3280 phone number Click down if you have unsuccessfully reached TurboTax by calling +1 (520) 901-3280 phone number 1 1 users reported that they have UNsuccessfully reached TurboTax by calling +1 (520) 901-3280 phone number
    +1 (800) 446-8848
    +1 (800) 446-8848
    Click up if you have successfully reached TurboTax by calling +1 (800) 446-8848 phone number 2 2 users reported that they have successfully reached TurboTax by calling +1 (800) 446-8848 phone number Click down if you have unsuccessfully reached TurboTax by calling +1 (800) 446-8848 phone number 1 1 users reported that they have UNsuccessfully reached TurboTax by calling +1 (800) 446-8848 phone number
  3. TurboTax address
    2700 Coast Ave, Mountain View, California, 94043, United States
  4. TurboTax social media
  5. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024