Turkish Airlines
Reviews and Complaints

Missing Baggage Details LHRTK26523

Was traveling turkish airline on 1st September from lagos to heathrow, London for 6 dsys.The luggage is not delivered and it Is 8 days now. Came for my daughter's admissions and had to buy all uniform and toiletries. Want to know procedure for claiming. Attaching few receipts for the same. It has been very tough without any basic attire and ended up spending almost 1000 pounds for the family of 4. Now my 16 year old has to collect the luggage who is at boarding in school. Been very disappointed and dejected. Your earliest action will be a lot of help.

B.karthik, i have booked ticket for my brother Jeya surya balachandran. He about to board flight on 8.9.18, at 6.15 am at TK717 from New delhi to Istanbul ( where he also had connecting flight in Istanbul to Voronezh (Russia) TK481 with 1 day 13 hours layover time in istanbul)
when i booked my ticket there is no information regarding layover time exceeding and visa mandatory from your side.
He was restricted from flight for not having visa for 1 day layover time.. your ground crew behaviour is worst and annoying where my brother was insulted before everyone.
please note that i didnt get any information regarding layover time exceeding and visa information orelse i wouldhave get visa.
because of your airlines worst behaviour i lost my money, his education also affected and we lost peace of mind too. i have never expect this kind of worst customer service from your airlines. please do needful things where am requesting for my money or any other compensation.

I traveled on September 01 2018 me and my husband and my 3 kids, one a sick todler and 18 months twins.
First, in Algerian airport they were very road with me, they returned my luggage in Algerian airport they said the infant allowed for 10kg I had a very expensive stuff I couldn't bring them with me I was very upset because when I came from Boston everything was fine and my twins had 23kg each.
They didn't give me my strollers in Istanbul I was suffered with 3 kids and they were sick I was crying the all transit.
When I get to the plane I asked for a bassinet for my twins but they didn't give me anything also they give us different sit we had a very bad trip, that's going to be the last time taking Turkish airlines.

Dear Sir / Madam,

I, Sakina Alakbarova, together with my parents and my three year old daughter, bought Turkish Airlines tickets in Baku (Baku - Istanbul, Istanbul - Salzburg) for 17.08.2018.
The Baku - Istanbul flight was delayed. At first, they were waiting for a missing passenger, then one of the passengers wasn't feeling well and required medical attention. Due to these reasons, we arrived in Istanbul at 14.50 instead of 14.20. As soon as the airplane landed we were rushing to our next flight. We approached a few different airport staff asking to help us to get to the gate quickly as we were late for our connecting flight but they all seemed uninterested in providing us with any sort of help. Finally, we got to our gate number 220, the boarding officer was still there but he refused to let us through telling us that the boarding was closed. At that point there was still had 20 minutes left till the take-off. You, Turkish Airlines were happy to delay our first flight waiting for a passenger. But even though you were informed (I think you are supposed to be informed about arrival of connecting flights and passenger details) that we were running slightly late because of that, you for some reason failed to prolong the boarding time for our flight and wait for us. Next, we had to walk around the airport, looking for help, with the three-year-old exhausted child sleeping in my arms, because we left it with our luggage in Baku. Finally, people at the information desk changed our flights, but didn't offer us a hotel stay. And only when I demanded to know who will be paying for compensation, I was offered to go to the TK hotel desk. Then, again, whilst holding a sleeping three-year-old in my arms for the next hour, we stood in a long passport control queue, after which to my big surprise we finally came across a nice and accommodating an airport employee, who told us that we will be able to get our luggage and a buggy within the next 3-4 hours. Considering by that point we were all completely exhausted and stressed out, plus had a child in our arms, I refused to wait in the airport any longer for our luggage and we stayed in a hotel without any luggage, without clothes for us as well as for a child.
Please be informed that we paid for the hotel in Salzburg 3700 euro for two days, however stayed just one day due to such approach from TK side. (Receipts and invoice are available upon request)

It was a dreadful experience for myself and my family and I do hope you will take responsibility for what could have been easily avoided if your staff showed a little bit more understanding and professionalism.

Thank you
Sakina
+[protected] or +[protected]

On 29th aug at around 12:30 am to 1 am i visited turkish airlines Customer hotel desk at istanbul ataturk airport. As i had layover of 21 hours i wanted to know the facilities like any hotel's (asked for free or paid rooms) availablity. The girls there as a representative of turkish airlines was so rude as she couldnt able to understand english nd couldnt able to convey the solutions of my query. Also the girl had no manners to talk with no curtacy. She was talking as if doing a big fever on me. She also had fight so many other flyers. I really want you to take this complain on serious note. Also kindly check the camera and take a strict action against such representatives as it downs the quality of turkish airlines. Being a regular flyer of turkish airlines i relly dont want to take any bad impression because of one person.

In anticipation of your reply

Hi there! My name is Nedzad Hajdarevic and I am complaining and e - mailing in order to get a refund for all our expenses caused by flight delay from Istanbul to Chicago on August 18th, 2018. The flight number is TK 5, (SQ 6205).
These are the names and the ticket numbers of my family:
Nedzad Hajdarevic #[protected]
Nermina Hajdarevic #[protected]
Anesa Imann Hajdarevic #[protected]
The flight was delayed for more than four hours and because of that delay we lost our connection flight that night from Chicago to Des Moines (Iowa). That night, Turkish Airline agent at the Chicago's desk put us in a hotel to spend the night and they gave us a piece of paper with some kind of reservation for the next morning flight with American Airlines at 7:20 AM. Flight number was AA2975, however American Airlines couldn't get a confirmation from Turkish Airlines about the tickets so unfortunately we missed that flight. I have contacted Turkish Airlines about three times that morning (August 19th) but each time they would hang up on me. Turkish Airlines ticketing at Chicago Airport reopens at 2:00 PM every day and we just didn't have the time to wait since we had been there since 5 AM. We eventually decided to continue our journey home with a rent a car service. We spent 6 hours traveling from Chicago Airport to Des Moines Airport, the cost for the Enterprise rental, gas and food came around to $400. I can provide all the receipts if needed down below. We hope that Turkish Airline will refund all our expenses and trouble we went through and prove to us that we should continue doing business with a great company like Turkish Airlines.
These are our contact information so you can either contact me or my wife If needed,
Nezdad Hajdarevic: Cell #[protected], e-mail: [protected]@gmail.com
Nermina Hajdarevic: Cell #[protected], e-mail: [protected]@gmail.com

Thank you,
Nedzad

Very bad experience with Turkish Airlines. After reading various posts related to lost luggage in Turkish airlines it is confirmed that I would never get my luggage back which we lost while coming from Delhi to Prague with Transfer flight at Istanbul flights being TK 1771 and TK 717 on 30th August 2018. We had filed complaint sent them emails but all in vain as why would these people bother.

I booked a flight from larnaca to malaga to end our holiday in Cyprus. The flight had a transfer via Athens where we had 1 hour 50 minutes wait to board. Unfortunately for some reason the plane landed in Athens 2 minutes before the next flight and they didn't wait for us. We were offered a new flight the next morning via Istanbul which we took no problems and we were put up in a 5 star hotel as we had a small child and a 7 month old baby. We then got on a flight and packed our very expensive baby buggy and car seat into a plastic bag where the Turkish airline assist and assured us we would have it at the airplane door on landing. This didn't happen nor was it even on the plane. We were told to go to baggage belt where we waited a long time and still no buggy. We were then told to go to Iberia desk where the lady scanned the sticker and told us the buggy was in Istanbul. She told us we would get it back the following day and I still have not got it or had a call about. I had to drive illegally holding my baby in the car as I have no seat and still don't know where my buggy is. I would really appreciate someone sorting this out for me.

I flew to San Francisco on August 9th from Mumbai International airport with a stopover in Istanbul. When i picked up my luggage on August 9 in San Francisco, I noticed that three of the wheels of my 28" bag got damaged and could not support themselves to stand on their own, it had been ripped. It alleviate the nuisance of having to pick the bag up off the floor and carry. Bags itself contains the luggage around 22kg and have another 8 bags to carry along with my 10 year old son. I have purchased the bag for this trip 2 months before i flew. The flight got delayed by almost an hour and it's more than 24 hours of journey. So, I got so tired with Jet lags, layover and after looking back the bag condition I didn't have enough strength to carryover to the airport and report the baggage irregularity same day prior to leaving the airport. For your reference, see the attached picture of bag damages as well as tags attached to the bag and the baggage irregularity evaluation report received from Turkish Airlines.

So on 10th August, i went onto the Turkish Airlines website to file a damaged baggage claim on very next day of my arrival. I have provided all the details along with picture of damaged bag and tags.Surprise to me, the claim didn't gone through. The evaluation report says "Unfortunately, it is not possible to assess any compensation for you. Visible damages should be reported on same day by staff or passenger prior to leaving the airport". I was well within the 7 days required by the airlines to file a claim. Well... I had tried over and over to explain the situation by replying to their evaluation report but in vain.

Here are Connecting Flight Details:-
Turkish Airlines TK 721
Departure 09 August 06:25 AM Mumbai, (Chhatrapati Shivaji) (+)
Arrival 09 August 10:40 AM Istanbul, (Ataturk) (+)
Duration 06:45 (Non stop)

Turkish Airlines TK 079
Departure 09 August 01:05 PM Istanbul, (Ataturk) (+)
Arrival 09 August 04:35 PM San Francisco, (San Francisco Intl) (+)
Duration 13:30 (Non stop)

I checked Turkish Airelines website as DOT travel guideline on Baggage- related claims:

If your complaint is about damage or delay of baggage, you must notify the airline about your claim immediately, and at the latest, for internation travel, within:

7 days from receipt of your damaged bag
and 21 days from delivery of delayed baggage

There is no context written over for visible vs non-visible damages. I totally got frustrated with the services got from airlines on this issue.

Please look into this matter at earliest to request for refund of compensation against my personal damages.

Hi!
I was informed when I booked my ticket 2 months ago that as long as I put that I will have a baby with me, I will have a bassinet for him without having to reserve it.
I called today just to reserve a seat for me, they said they have to request a bassinet, and my request was not approved. My flight will be 12 hours, my baby can't sleep on my lap for 12 hours he's gonna be crying all night. I asked to talk to a manager or someone I can complain for, they told me they can't transfer me and I have to make a complain online. I would like someone to call me.

On my flight me and my son Istanbul to Houston USA your menu offers great choices but unfortunately we didn't get any since you run out of meals chef offered instead eggplant choices of Prawn lamp chops Turkish desert all not available on our Business flight. I find that isn't acceptable by any means when we purchased 2 tickets for over 5300€ !
Flight number TK 33
My TK member [protected]

I flew from Istanbul to Johannesburg on Friday 17 August 2018. I had a miserable flight as the entertainment set on my seat (31E) was not working properly. It kept freezing and l could not watch anything or listen to music. It was really terrible. Please ask your technical people to sit on E31 of that flight and see if they will enjoy the entertainment without it freezing.

Really disappointing and hated my trip.

Dear Turkish Airlines,

My name is Alaaeldin Elraggal. I live in Manchester UK. I am writing to you today to complain of delayed flight i had with you on 20th September 2016 (TK0697) from Borg Al Arab airport to Istanbul Reservation code (RGTI7K). Because of the delay, i was unable to catch my connecting flight from Istanbul to Manchester on 20th September 2016 (7:25 am TK 1993). I had to stay at the airport to take the next flight to Manchester at 1:30 pm. It was so hard and frustrating to stuck in the airport for more than 6 hours without proper previous sleep.

Reservation code: T5VMNZ
Another two flights that were totally cancelled on 10th January 2017 TK1996 from Manchester to Istanbul and on 11th January 2017 TK 0696 from Istanbul to Borg Al Arab airport. When i arrived to the airport, they informed me that the flughts were cancelled and i would have to wait to reschedule my flight with another airline. Apart from staying more than 10 hours to reschedule in the airport, i was given a flight on 11th January 10:00 am in morning in Saudi Airlines from Manchester to Jeddah and i had to wait in the airport again to the next day to finally arrive to my final station on 12th January 2017. The total time i had wasted was more than 24 hours!

Reservation code TMAG4B:
I arrived to Manchester yesterday coming from Borg Al Arab through Istanbul to Manchester(TK697 and TK 1993) . However, i never found my baggage. They advised in the airport that my baggage would arrive with the next plane coming to Manchester at 3:30 pm same day. I had to come back again to collect it although i had lots of engagements that i needed to cancel to come back for my baggage.

Finally, i still believe that you are exceptional airline company in dealing with your loyal customers when they face problems. I was hoping that you compensate my journeys with you.

Kind regards,
Alaa

I had bad experience during my flight from Hamburg to Istanbul on August 4th. 2018 flight 1662 seat 26 k.
I asked about complaint form they gave me feedback form, I filled it. Then I received SMS and emails telling me that my feedback had been received and later had been resolved.
So what doesn't mean and what the feedback about my complaint.
My reference is: TK-1351388 #S1-1305016#
Would you please feed me back.
Email: [protected]@hotmail.com
Regards
Reem

I flew from Istanbul to Houston on Turkish Airlines business class on 07/31/18.
At the Houston airport when I picked up my Carry-on I noticed the handle is completely broken. I brought the issue to the attention of Turkish airlines attendant at the airport and I was told I have to file the claim on line. I filed the claim on-line and in atimely manner (within one week of incident). I sent all the documentaions that they needed and they approved all of them.
The decision that they made was that I had to file the claim at the airport not after I got home. I trusted their REP. at the airport and according to their policy; passengers have one week to file a claim and now they have denied my claim.
attached is the documents and conversations with Turkish airlines

I was on the flight Turkish Airlines TK 045, Cape Town - Istambul.
Departure on 28 July at 17:20, Arrival 29th July 05:05.

My Connecting flight was at Turkish Airlines TK1775, Istambul - Riga.
Departure 29th July 14:50, Arrival 29th July 17:50.

I was flying with both of my kids 3 and 4 years of age. I must say that the both flights were very good and the stuff on the plane were absolutely brilliant.

The staff In the Airport transfer desk were very good. I was looking to see if i could get the Airport Hotel with two of my little kids. Gentleman was very helpful and informed me that the hotel is fully booked (5am) and there should be some vacancies in 2/3 hours. besides the fact that my next flight was in 9hours 45 min instead of 10 hours, as its not easy contain 2 small kids.
3 hours later at the Care Point i was rudely helped by the other gentleman, I stood there for 15 min while i had no idea what is happening. The stuff was laughing about something, and i literally felt absolutely ignored. He said there is no chance that i'll get the room and gave me the meal voucher. There was not any customer care skills involved at all.
I could not go to the Quiet room 219 for 9 hours 45 min cause i have two kids and they wouldn't have sat for that time quietly.

I ended up going to the lounge, where kids could play.

When i arrived at Riga i was beyond exhausted. It is a long flight which i know, 10hrs 45 min from Cape Town, but i was not expecting to spend almost 10hrs walking around the Airport with two small kids.
Customer care should be consistent.
It was raining most of the day in Istambul.
Besides that, arriving at my family house all of my suitcases were wet. All my clothing shoes everything was wet, it was drenched ... without exaggeration.

They were badly kept or they've been left in the rain for 10 hrs.
The bottom of my smallest suitcase is broken also.

I didn't report anything to the airport at my arrival as i was exhausted and i didn't notice anything till i got home.

My email address is kristine.[protected]@gmail.com

I flew business class on Turkish airlines and on my way back from Canada to Beirut first they charge me 222 $ for carry on weight approximately 23 kg, I was asking for exemption and no one talk to me or help me at all, also on my flight from turkey to Beirut I was asking for wheelchair, and that is never done, so my experience for Turkish airlines was very bad, also I felt they were robing me for paying so much money for service I did not get . I am really very disappointed and I will not fly on your airlines anymore .

Hello sir
Its, requested that i have travelled for the first time through turkish airline and it is a very bad experience of my life and ill not travel and prefer to travel in turkish airline in future, because I reached 20:00 exact to the boarding gate and time for flight was 20:25 and there was no crew to entertain me and my family and i have paid 210$ panelty per person for the mistake of airline, i am a gold card member as i have provided my rop number it is requested to refund my panelty
ABUZARHAIDER
AQ6976713
ROP : TG/G nr36181

Dear Concern..

I introduce my self as Manish Bhatia, an Indian Citizen, who had gone to the US on 12th July and returned on 23rd July, 2018.

However, at the [censored] end I am facing a rather unpleasant situation, which I am constrained to bring to your kind knowledge for a very urgent redressal.

The booked baggage which was scheduled to arrive subsequently to my arrival in India on 23rd July, 2018, ( TK 716 ) has unfortunately NOT reached INDIA, till the time of writing this mail, which is shocking !

This is indeed a worry some incident for me, which has reluctantly caused a substantial Financial Loss, besides a lot of continuing mental pain and trauma.

I have also simultaneously registered my Baggage Loss Complaint /Claim on the Turkish Airlines Team Member on Airport providing the requisite particulars of itinerary flight details, Tag Number etc, where after I am being provided with an invariable message " that the process to find your baggage is still underway . Please check back later"

My reference number is Deltk26264
My Flight Number : Flight 1 : TK 32 Flight
Tag Number TK585944

As a matter of fact pursuant to my today morning talks with the executives of the Airlines, I was asked to patiently wait till 5.00 pm today, but unfortunately just prior to writing this mail I am getting the same stereotyped reply that you are looking into the matter"

Now, that since the matter is getting inordinately delayed and my mental pain agony, peace and suffering getting beyond patience, besides the substantial financial loss, due to the seemingly casual and careless of the Airlines, I strongly urge you to REVERT me with the exact situation of the case, by tomorrow afternoon, else I shall be left with no alternative to escalate the matter to the higher ups of the Airlines, necessary statutory / legal authorities such as the Police/ Consulate and also propagate this highly irresponsible behavior of the AIRLINES on the Social Media.

Trust that your AIRLINES will push up its entire machinery to LOOK INTO the SERIOUS LAPSE shall RESPOND to me in writing .

( MANISH BHATIA )

Contact : [protected]

To whom it may concern at Turkish Airline,
My Name is Abdulla Tabbaa
I have booked two round-trip tickets for my daughter's and they're 18 years old cousin booked on her own, and they are traveling together The names are;
Dalia Hadda Tabbaa 21years old and Alia Taja Tabbaa 21 years old
Reservation code; UQNZGZ
and their cousin
Rima Siham Ghamrawi age 18
Confirmation; RFKX5Y
Traveling from Los Angeles airport to Beirut Lebanon through Istanbul July 22 to August 22,
The plane leaving LAX on July 22 was delayed One hour from 6:30 PM to 7:30 PM, when they arrived to Istanbul as they're walking out they asked The personnel at the gate where to go and thy guided them to the wrong gate and they missed their flight they stayed 15 hours at the airport panicking and crying and confused they had a panic attack nobody speaks English to help them! we had to purchase tickets on MEA air to Beirut after 15 hours waiting for you guys to respond seven phone calls talking to the escalation department nobody gives a damn
I would like to have someone high up who make decisions to look at my situation and how frustrated we are with Turkish airline and compensate us good or we will never use Turkish airline again and will put some bad reviews and publish the story on all media
I have everything in detail what happened with the panic attacks
Thank you
Abdulla Tabbaa
[protected]
[protected]@yahoo.com