Turkish Airlines
Reviews and Complaints

My name is Aminata Gassama flight number and date TK 34/24Jun/TK539/24Jun. I flew from Houston, Texas to Bamako, ans received my suitcases a week later. During this time, ll my diabetic medications went bad?. This is causing me a great financial burden, and I would like you to make me the below refund expeditiously:
5 Victoza which amounts to 2583 SAR = US 690
4 Lantos Solostarm which amounts to 1126 SAR= US 301
3 Appedra Solostar which amounts to 481 SAR= US 128
Total=US 1119

We had a flight from TLV 27/02/18 TK 787 to Sofia with "Turkish Airline" with connection flight in Istanbul TK 1029.

Instead of 2 hours connection we had to stay in Istanbul till 14:45 next day . We had 5 days' vacation and have lost ski day and one night hotel reservation.

Attached original tickets, declaration form from Turkish airline filled in Istanbul airport and new tickets . Please let me know if more info is needed.

June, 29th, 2018

To: Turkish Airlines

From: Nicoleta Achim
[protected]@gmail.com
[protected]
"Authenticity is not something we find, it is in us all the time."

Subject: Complaint
TK-749535, Nov. 24, 2017
TK-749535 #S1-726258#, Nov. 27, 2017
TK-766032##, Dec. 1, 2017
TK-766032 #S1-755862#

Dear Sir. Bilal Ekşi -

From the bottom of my heart I am sending to you this letter reflecting long time unresolved issue. I am asking, for your awareness in reevaluating this case that Turkish airline representative couldn't resolve it.

Further to my email of Nov. 24, 2017, I have yet to have any satisfactory answers.

On November 24, 2017 I was returning to my home in Los Angeles from Bucharest, Romania with a stop in Istanbul, Turkey to change planes and continue my journey home. The flight was delayed and arrived 16 minutes late, thus missing the connecting flight from Istanbul to Los Angeles requiring an overnight stop. At the time I purchased my ticket, I requested a wheelchair because I had recently had surgery on my right foot and was unable to walk unassisted.

When our flight was late on 24th of February 2017, while I was travelling with my fiancé, Bogdan Velciu we were issued a visa to travel into the city and we were taken to a good hotel where we had a good room, and good food.

This time, I was travelling alone and I was refused a visa, and no wheelchair was provided, nor did anyone offer to find me one. Instead, I was taken to a room where there were military-style beds placed closely together. There were fifty people from all over the world, all ages - men, women and children. It was impossible to sleep in this situation because of the noise of all the people coming and going, snoring, crying children, etc. and I didn't feel secure with all the movement in that room. Also, the mixture of different colognes and perfumes, perspiration, plus the odors of people travelling and no facilities for showering or bathing, made it impossible for me to breathe because I suffer from various allergies. Then there was the problem of the restrooms being a five minute walk from the sleeping facility - clearly I was challenged by this because I didn't have a wheelchair and couldn't walk easily.

We were given meal vouchers - also not close to the sleeping facilities, so again, I was forced to walk - with much difficulty with no wheelchair, to get to the food court. Once there, the food was inedible, and I was forced find other meal options on my own.

All in all, a very unsatisfactory experience and Turkish Airlines did not live up to their promise of a pleasant travel experience and definitely not much friendly assistance from the airline representatives in that airport!

A few months earlier when I was travelling with my fiancé, and we missed our connection because our flight was late, the assistance we received was very different than my experience in November. I feel that I was discriminated against because I was a woman travelling alone and I wish to be compensated for the inconvenience I suffered.
Please pay attention to your loyal customers and to this case because this happen to me but tomorrow it may happen to your family, and I perceive that you are not going to like it.
I will send this letter to your CEO, your sponsors, and media.. This is not a good business vibration for your reputation. I look forward to your reply.
I would like to have closure on this issue.

Best regards,
Nicoleta Achim

Here is your respons to the incident on 24th of February 2017

On Thursday, August 24, 2017 8:50 AM, "[protected]@thy.com" wrote:

Dear Velciu BOGDAN,
We have received your message dated 4th of August 2017.
Firstly, we ask for you to accept our regret at the unpleasant situation you have experienced, and we apologize for not getting you to the final destination on your ticket on time.
In the case that one of our flights is delayed, we facilitate free-of-charge the transport of our passengers who have not been able to make it to the connecting flight listed on the same ticket to the final destination listed on their ticket.
In our investigation, it has been determined that on 24th of February 2017, your TK1044 Bucharest / Istanbul flight was operated with a 9-minute delay due to 6 minutes of late arrival of aircraft from previous sector and 3 minutes of air traffic control capacity, which misconnected you from your transfer flight TK0009 Istanbul / Los Angeles operated on the same day. Accordingly, your reservation was changed to facilitate your journey via the same flight a day later on 25th of February 2017.
As a compensation, an EMD with the number [protected] and the amount of 600 Euros has been issued on 23th of August, 2017.
In relation with this; the conditions of the EMD is as follows:
- The amount on the EMD can be refunded within 1 year from the issue date, through the nearest Turkish Airlines sales office. In the course of exchange procedure while refunding, differences might occur due to exchange rate disparity.
- According to your prefer, you may use the EMD in Turkish Airlines' flights within one year from the issue date.
- This EMD is valid only on Turkish Airlines' flights. It is non- transferable to another person and any name change is not permitted.
- The validity of the EMD is one year from the date of issue.
You may also visit the following link at Turkish Airlines website in order to find the nearest Sales Office:
http://www.turkishairlines.com/en-int/corporate/sales-office
As we facilitate our guests' travels, we also wish to welcome you as hosts with great quality of service and professional staff. With hopes that we can offer you flawless service on your subsequent travels, we are respectfully yours.
Yours Sincerely,
Ulas Can C.
Turkish Airlines Inc.
Customer Contact Center

Dear Nicoleta ACHIM,
First of all, we would like to kindly inform you that, the inconvenience you have already experienced deeply saddens us, too.
As is the case in every other industry, unexpected issues may occur in the aviation industry, too, and we would like to share with you the fact that some of these happen outside our control.
In our investigation, we have determined that TK1044 Bucharest to Istanbul on 24th of February 2017 was conducted with 6 minutes late arrival of aircraft from another flight or previous sector and 3 minutes ATC restrictions delay. In regard to this, we tried to reschedule your ticket with the next alternative flight as the procedure indicates and that you facilitate your journey.

Below you can check the details of the EMD, have been issued by Turkish Airlines Customer Care;
EMD Number :[protected]
Amount : 29 Euros for visa fee
EMD has been issued on 26th of July 2017.
EMD Number :[protected]
Amount : 2477.28 Turkish Liras
EMD has been issued on 28th of July 2017.
In relation with this; the conditions of the EMD is as follows:

- The amount on the EMD can be refunded within 1 year from the issue date, through the nearest Turkish Airlines sales
office. In the course of exchange procedure while refunding, differences might occur due to exchange rate disparity.

You may also visit the following link at Turkish Airlines website in order to find the nearest Sales Office:
http://www.turkishairlines.com/en-int/corporate/sales-office

- According to your prefer, you may use the EMD in Turkish Airlines' flights within one year from the issue date.
- This EMD is valid only on Turkish Airlines' flights. It is non- transferable to another person and any name change is not
permitted.

We apologize once again for the inconvenience, and with hopes that we can offer you flawless service on your subsequent travels, we are respectfully yours.
Best Regards,
Özlem Y.
Turkish Aİrlines Inc
Customer Contact Center

we had our flight from Telaviv to Istanbol on the13/6/2018 booking code UUIVUU
Traveling code-9368727
Departure7-20 Arrival 9-35
Next flight to Dalaman Departure11-20 Arrival 12-40
AS a result of delay of flight from Telaviv We arrived to Istanbol at 10-35 instad of 9-35
and We missed our conection the next flight to Dalaman was at 16-55 . So We spend 6 hours with our kids at the airport and missed One day of our family vication at the hotel.
More over nobody from the crew didnot mention to us that our next flight has already departur and didnot suport us in this situation
I woud like to mention to mentionthat We were fasting at that time and We broke the fast because of the furstration and anxiety.
we woud like to get acompensation for distress and discomfort that we had because of the flight delay

I had a flight with Turkish Airlines 22 of June from Nice to Antalya with stop in Istanbul. One of my two bags didn't arrive, i've made a report in lost and fond stage. So after five days I still wait my luggage and any information about it's location. Also the lost and found worker didn't provide me with any first need material if I'am travelling with a child. After one day left I made a call to lost and found into antalya airport and the woman working there were rude and helpless.
Also the Turkish airlines helpline is useless in helping to resolve my poroblem. So after five days I still vaut my bag with very expensive and necessary belongings inside it.

To whom it may concern, I wish to express my disappointment and upset resulting from a recent trip with Turkish airline. As well as a complaint and seek compensation for staying at the airport more than 9 hours.I, Samara kazzi (TJHD32), was travelling with my husband Adnan kawtharani (UXCWFQ)on June 23 TK 440 from Dubrovnik to Istanbul at 8:30am. Our plane was delayed till 11:45 which is I missed my plane from Istanbul to Beirut at 12:25pm. They changed my booking till 9 pm. When arriving at attaturk airport and trying to have a boarding pass. I spoke to the airline personal about give us a hotel to rest as we spent 4 hours delay in Dubrovnik. He refused and was very rude too and told us to go lounge which was our priority as our reservation was business class. After waiting there 5 hours we realised our plane was delayed till 11 pm so I spoke to the representative guy outside the lounge to give us a place to rest or to shower like usual he refused and very rude too. And said to do complaint. When they called us to boarding we went to the gate where there was a big mess there as no proper lines to business class and the airline personal shouted on us and was the rudist people I ever met. At last I think this experience was very bad to us and not to try to travel with this airline as well as all the workers at my husband company who used around 50 tickets a month to travel. I think we need an explanation for this and why they did not offer a hotel to rest after waiting 13 hours in both airports. Can you please send your response to my email: [protected]@gmail.com . I hope you will consider my complaint. Thanks

Hi there,

I traveled from Sarajevo, Bosnia & Herzegovina to Detroit, Michigan on Saturday, June 23rd and found my luggage to be torn when arriving at the DTW airport. A photo is attached. Please provide a reimbursement for the luggage damage, as it is no longer usable and I need to purchase a new suitcase now. There were also several items of clothing that were torn/damaged inside of the suitcase due to the hole made by Turkish Airlines.

Thank you.
Nina Stojic

On June 21st evening, following the normal procedures, as doing the check-In with Turkish Airlines assistant (name) at Doha / Qatar Hammad Airport, and having my issued boarding pass under the reservation number TYB75S, I was informed by the same that I could not fly with that ticket since it had just 3 out of my 5 passport names.
I was shocked with it as I've flew several times with Turkish Airlines making always my reservations in the same conditions using my Miles&Smiles card, where in fact it has just my first names and family surname, that was fulfilled by Miles&Smiles staff two years ago using the physical form at the airport, and which I checked as of now cannot be changed online.
After trying to solve the issue with the Turkish Airlines Manager (name) at the check-In, I've been told that the only way they would let me fly if I buy a new return tickets for the same flights (Doha-Istambul-Basel and return).
Apart from a misconduct behavior from Turkish Airlines representative, not customer caring at all, I was then re-directed to the local airport travel agency to purchase a new flight ticket spending more 6.550 QAR, under the booking reference QRPI95.
As I had a flexible ticket, I've been told by Turkish Airlines that they were cancelling the initial reservation (TYB75S) so I could then ask for a full refund of my ticket with a small fee penalty, which I've accepted.
In the next day, while looking again to my online account, I've seen that not only my going flight as not been cancelled but also, I could not cancel the still existing return flight myself due to an internal error on turkish online system.
When writing all the details to complain for a refund to Turkish Airlines, the answer is again customer careless stating

"As Turkish Airlines, we have to carry out our activities in the services sector in accordance with certain rules like other air carrier companies.

The various kinds of tickets we offer for the use of our passengers each have their own rules and limitations of use. These rules are implemented equally for all passengers. After ticketing is completed specified fare rules become active for any transaction. Therefore, your tickets cannot be cancelled/changed in line of fare rules.

We appreciate your understanding in this matter and wish to always welcome you on our future flights.
"

Obviously I am very disappointted with Turkish Airlines conduct and customer service support, where besides not cancelling my flight in advance for being able to ask for the refund, they now don't even want to understand that the problem of having only 3 out of my passport names is comming from their Miles card program fullfilment.

Surely I will try to avoid to fly with Turkish in the future.

I booked a flight from Egypt to.USA to attend sons high school graduation. I purchased many gifts for.my son from egypt statues etc. The baggage and belongings were broken due to.aggressive handling of the baggage dept for.each flight as they load the planes. I have submitted a claim for.flight refund and damage property as when I board e d the plane.my seats were changed without warning after I.confirmed.my seats prior.to.boarding.plane . This was the worst flight and.experience.as.this was a big huge occassion for.my son a once in a life time accomplishment and to.have all his gifts broken by the baggage dept of turkish airlines . My payment status shows in process but.noone has responded to.my inquiries as to.when I will receive my refund so.I can repurchase gifts for.my son that were damaged .I use private messenger and they keep.stating we.forwarded all your information to baggage department . Im now with the claims.dept.if im in the payment.processing . Absolutely rediculous . I am very patient.but atleast give us a response when we enail .

I had mentioned during through checkin at Dubrovnik that my luggage handle was slightly broken. Not only was no care taken of it, when I collected it in New Delhi all the handles were broken, zip opened and items missing. In spite of writing to the claims department, no action has been taken as yet. Very disappointed at this poor service. I had expected more accountability on the part of the airlines. I provided all documentation and even wrote to them that I was not claiming for the damaged suitcase as it was a brand new one and I had returned it to Flipkart. I only wanted a return of my lost items or a compensation of the value for them. I have detailed most of the items I have lost. Such disinterested and cannot care less attitude is not acceptable. No care was taken of my baggage and then when I wrote to them, no real intention to understand my loss which happened as a result of your callousness. Just a line line reply that I had to provide bills. When I wrote that I had retrieved some fading, crumpled bills, no reply. Is this your standards for customer service?

I spent all night on the phone with a bunch of braindead people from Turkey call center who barely speak English. In order to get any sort of refund for being sick I needed to send a feedback form and go through the number again, speak to the same idiots, and then they didn't know anything about when it would get resolved. I didn't know whether to go to the airport and fight with someone there or if I had to miss my flight, what would happen. So I was forced to pay the fare not wanting the whole ticket to get dropped. Finally, I hoped that if I pay the fare, I can call the local office and they will make more sense. They were even more rude. They said, we only refund if there was a death. Overall this has been the worst customer service I have dealt with. I am going to try to file a claim on my credit card

On april 26 I left atlanta went to jfk new york was delayed 1 hr. When I arrived in instanbul turkey I had missed my flight they did give me another flight and a motel but when at the hotel 2 tablets came up missing. Airline personel was the rudist people I ever met no one could or would assist us to get help.
I finally arrived in kiev on the april 28. I ended up having to pay $2100 ukraine dollars for taxi because hotel couldn, 't pick me up for 3 hrs then at hotel I lost night at hootel I had to pay for and had to pay $55o ukraine dollars for hotel taxi I missed night before.
On the way home plain landed in istanbul turkey on time but ground crew took 30 minutes to get stairs to door for unloading had to get on a bus took another 20 minutes to get to gate 202 got off bus run to customs got thru there ran to gate I think it was 560 I got there 20 minutes turkish air personnel was still there bus was outside but personnel refused to let us board.
Then wheni ask where I need to go noone would tell us where to go rude people when finally found the place they refused to issue another ticket and I had to purchase with another airline (lufthanasa) at additional cost to me $650 so I could get to atlanta ga.
Personel at instanbul was the rudist people for their customer service and would not help to find my gate.

I had insurence but they said they didn't pay on misor delayed flight they told me to read policy I never recieved a policy.

My one travel #488878811 april 26.

My email is [protected]@gmail.com and my phone# is [protected]

I was travelling tk 0762 09 june from istanbul to dubai. Before boarding-at the duty free at attaturk airport we just got a brand new frederique constant watch - we have the receipt for same - it was in our bag in the overhead compartment bin our seats was 29 a.
On landing at dubai when we wanted to open the bag for taking out passports we found the zipper of the bag slightly open - the box and receipt was there but inside watch was gone.
On getting out we tried to tell the crew but he said I cannot do anything. On telling dubai police they said they cant check all passengers. Its strange that we cannot recover this and the watch cost us euro 719 but main thing was it was a gift from my partner and that emotion is priceless - it caused us both emotional pain and we would like some compensation from airline for this - if thefts start happening on reputed airlines like this then its not safe to travel!

our flight on april 26 was delayed an hour when we arrived in turkey i missed my flight to Kiev had to wait until next day to get to kiev had to pay for a night hotel in kiev and had to pay for hotel taxi $21 because missed flight didn't arrive in kie until april 28 .

on the way back flight to Istandbul arrived on time but it took 30 minutes for ground to get ladders to exit plan then stood on bus for another 20 minutes go to gate 202 then by the time i got thru customs and to the gate i arrived 20 minutes you attendants was still at gate bus outside but attendants refused to let me and another person board this flight .
then when i checked with turkish air they said it was my fault and i would have to purchase another ticket thru another air line lufthansa airline it cost me an extra $650 to fly back to Atlanta ga usa.

people in Istanbul you attends at airport was the rudest and would not help get to my gate that i need to be at.

i had insurance but they said they did not cover i was told it did cover by airline and i never recieved a copy of policy.

one travel booking #[protected] april 26 2018

thank you

Gary Gwinn

I recently had an extremely upsetting and very costly experience with your airline regarding lost luggage. I request compensation from Turkish Airlines for my losses. My booking reference is S2MPQF.
My end destination was Johannesburg, South Africa starting at Dallas-Fort Worth. On Saturday 5 May 2018 I traveled from Dallas to New York. You had arranged that I travel via United Airlines (UA346). This chosen flight was delayed therefore I was transferred to American Airlines (AA952) so that I do not miss the connecting flight from NY to Istanbul.
I arrived in NY safely however when I checked to board to Istanbul, I was informed at the check in counter that my luggage was missing. I was instructed to do a run around by going back to United Airlines to recover my bags. United Airlines referred me American Airline. American Airline provided the explanation that when I was moved from one airline to the next but this was not done for my BAGS! This is very unprofessional and caused a great deal of anxiety and frustration.
With all this activity of enquiring back and forth between the airlines I obviously did not make my flight to Istanbul. To add to my misery, I received poor and cold treatment from Turkish airline, they were very dismissive and referred me to raise complaints online. They refused to board me on the next flight for free and I had to buy another ticket to Istanbul and from Istanbul to Johannesburg. I want a full compensation for my ticket (USD 927.40 cash - ticket reference TK/U4W7CY) and apology for great inconvenience caused. The online complaint is useless.
They move you from pillar to post - customer relations - then baggage claim - then customer relations. It's so frustrating

To Whom It May Concern,

I wish to express my disappointment and upset resulting from a recent trip with Turkish Airlines as well as make a complaint about how the situation was handled and also to seek compensation for costs I incurred as a result of the delay by and poor service from Turkish Airlines.

Flight details:
Booking reference VHE7R4
25/05/2018 DXB 02.00 - IST 05.40
IST 07.15 - DUB 10.00
27/05/2018 DUB 16.40 - IST 22.55
28/05/2018 IST 00.30 - DXB 05.45

The Dublin to Istanbul flight was delayed departing Dublin which resulted in me not getting on the Istanbul to Dubai flight.

Costs incurred:
€25 Turkish Visa to allow me leave the airport and go to a hotel
€12 Starbucks drinks and snack while waiting for the shuttle to the hotel
€6 Water and snack at the airport when waiting for my return flight on the evening of 28/05
Loss of earnings on 28/05/2018 as I missed the entire day's work and have no remaining leave allowance to take as a holiday day.

Complaint:
Lack of information at Dublin - repeatedly told ‘we will have more information in 15 minutes' followed 45 minutes later with ‘we will board in 15 minutes' but at know point were we told what time we would be taking off.
I approached a member of Turkish Airlines staff at the gate and asked for help as I did not know if I would make the next flight, and having never encountered this before, I wanted to know what steps I should take next. When I showed her my boarding card she asked me why did I book a flight so close and also asked how did I book it as it is not enough time to connect even without the delay. I informed her that I booked this flight via the Turkish Airways and it was suggested to me by the Turkish Airways site and that I did not choose the connection myself. She dropped the subject.

Is this 75 minutes connection time provided to customers not enough time? I would be very disappointed to learn that Turkish Airways knowingly sell flights which leave customers at a high risk of missing the connecting flight.

The member of staff continued to check for alternate flights for me and informed me there was only one leaving Istanbul at 18.55 the following day for Dubai or one leaving at approx. 14.30 the following day for Abu Dhabi with Etihad airways. I explained that I must get to work and so these were not suitable options unfortunately. The lady kindly explained that she would put a note on the system with my booking to ensure that there would be someone waiting for me on arrival to run me through any queues and get me to the next flight departing to Dubai. She said there was a possibility that this person would have a wheelchair with them but not to worry, that they would help me.

I asked could I instead swap to the Emirates flight direct from Dublin to Dubai as, it would get me to Dubai faster. I would still be late to work (which is why I chose Turkish Airways in the first place) but at least I would get to work. She told me no, as by off-loading my bag I would make all the rest of the passengers miss their flights. She told me also, that as soon as the flight took off Turkish Airways would be notifying the team in Istanbul of the delay for connections and would also look to put people on alternate flights.

Once on board I was seated in the very last row of the plane. Once everyone was on board I explained the situation of the short connection time in Istanbul and asked an air-hostess if she knew would we be using the front or back door for dis-embarking. She said she wouldn't know until we were in the air and that she would check with the pilot which I was very thankful for.
I did not hear back from this air-hostess again.
As we neared the end of the flight, I asked a second air-hostess the same question, she said she had no idea which door until we landed. I explained the short connection and asked could she or another member of the team please help me to be one of the first off the flight to give me every chance of making me second flight. She shortly told me I was not the only one and that there was nothing she could do to help me. I understand there are plenty of people connecting out of Istanbul - all the more reason to train your teams to be empathetic and at least come across like they are trying to help. She did in fact tell me then that they would have radioed ahead and informed the Dubai bound flight to wait for my arrival. You can't believe how happy I was to hear this.

On landing the people next to me urged me to make a dash to the front of the plane and wished me luck! One even offered to wait and see if I made my flight as if I didn't she would show me around Istanbul airport. These fellow passengers were the most supportive people during this whole experience.

When I got off, there was one team member with a wheelchair and so I asked if he was there to meet me (as per the instruction from Dublin), but he was not.

I found out what gate I was to be at for the Dubai flight and RAN to it. Luckily it was just underneath where I had landed. I arrived at 00.10 for the 00.30 flight and was told the gate was closed. I explained that I was just off the flight from Dublin and the lady told me ‘Nothing I can do, no one told me you were coming' - disappointing as two other members of Turkish Airways staff had promised me that the flight would be notified that I was on the way.
I showed her my boarding card and said ‘But I am checked on, here is my boarding pass, you should know I was on the way'. The lady continued counting boarding cards and without looking up said go to gate 215. At this point a second passenger, connecting from another flight had arrived too. The plane was still here, and when we left the gate, 15 minutes before take-off time, we could have gotten on.

It took a further 4 hours before I was in a hotel. For a company that knowingly books short connection times, and one who apparently launches in to action once a flight takes off late, to re-arrange passengers, the process of getting on a new flight and to a hotel was far from smooth.
At the desk by gate 215 we were told to go to a different floor, at the nest desk the man at the counter said there was no flight to AUH with Etihad and looking confusedly at the computer for over 20 minutes before having to be helped me another woman behind the counter. All the time saying nothing to us. Another 10 minutes and we had tickets for the flight the next day.
To get out of the airport to the hotel I had to purchase a visa to leave the airport - something I only discovered after I had queued at passport control!

At the luggage counter, I was told that it would take too long to find my bag and was given a wash bag to take to the hotel. The man here was friendly which was a relief at this stage but still, the lack of actual information on timings and processes was getting exhausting. As I was leaving, my bag thankfully appeared!

Once at the hotel counter, I was asked for my boarding card and asked to sit at Starbucks and wait for the shuttle for the hotel. But couldn't be told how long until we would be collected.

It was a truly disappointing experience from the lack of information provided, to the empty promises to the Turkish Airways' team's blatant lack of interest in helping its customers to the claim that the connection time suggested by Turkish Airways was in fact too short a time. I am not an expert so put my trust in you and was let down. I lost an entire day which I whole-hearted feel could have been avoided.

I have attached photos of the boarding cards and visa which I had to purchase and look forward to hearing from you soon in relation to the compensation due to me under current legislation, given that my delay was well over the 3 hour minimum for compensation.

Best regards,

Aoife O'Gallagher

My purchased flight was from Bucharest to Guangdong for final destination Xian China via Turkish airlines for a business meeting. As part of my planning for my trip, I pre-paid for two nights in a hotel in Xian.

I arrived in Istanbul airport and went to my gate 45 minutes before departure to Guangdong. The 0130h flight was postponed to 0600h for 'technical reasons" As a result, I missed my connecting flight from Guangdong to Xian. I was forced to sleep in the airport. My company then bought a new ticket for Guangdong to Xian and the Turkish flight arrived too late for that flight as well. I was forced to sleep in Guangdong airport as well until the following morning when I was forced to get another ticket to Xian. I lost my pre-paid hotel. I missed my business meeting. The ENTIRE situation was TOTALLY mis-handled by Turkish Airlines

I informed Turkish airlines and they have delayed in responding, and then delayed again and delayed once again. When they FINALLY answered, they mentioned that I do not qualify for any refunds or compensation. This is simply not true! According to their printed rules, I DO!

I need help to receive my compensation please.

Asher Fine
+[protected]

Hi,

I'd like to make a complaint about 3 things:

Firstly our flights changed numerous times prior to flying out which was concerning. This then resulted 2 things being missed off tbe original booking; special meal request (gluten free) and the special assistance for my mum (Sheila Howes), which we had to check and request at Gatwick.

During my flights to from gatwick to Istanbul I made a complaint to the flight attendants as my special meal request was missed off and as a result wasn't provided with any food initially. After complaining i was provided with some fruit and yogurt which isn't very filling compared to the meal provided to everyone else and the lengh of travel. Your flight attendants on the second connecting flight from Istanbul to dalaman were not accomodating at all and were very rude. The flight attendant advised that they don't provide gluten free food to people with special requirements on domestic flights therefore no food was provided. This is not only discriminating against all people who have a medical condition like myself who have celiac disease, but totally unacceptable service.

On a separate note my mum Sheila Howes who was travelling with me was originally booked on the special assistance, again this got messed up and she'd not been put back on therefore I had to request this at Gatwick. However when I arrived at Istanbul I was separated from my mum and was told i could not go with her which was surprising. Also none of the crew were able to advise where my mum (or the 2 other elderly people who were travelling within our group) where they were going to be dropped off.

After going through visa control we searched everywhere for them and could not find them anywhere. We spoke to someone at the lost and found desk who spent about 45 minutes tracking them down. When we went to the location where they were meant to be, which was 5 minutes away, however when we got there they'd been moved to another location. We spent over 2 hours all in all trying to find them which isn't acceptable esp as they're elderly/vunerable. When we eventually found them they were very upset and distressed as they'd been separated from us for a long period of time and was concerned as we had their flight tickets. They'd also been left unattended by your staff for long period of time too, none of your staff explained what was happening and had kept taking their passports and walking off which made them very anxious.

I travel at least 3 times a year and also fly to turkey relively often too. This is the first time I've travelled with turkish air and the service received by yourselves so far has been appalling, so much so it's left me feeling very anxious travelling back on the 6th June. I'm also very reluctant to fly with Turkish air again as it's been the worst experience I've had with an airline so far.

I'd like some assurance from you that my mum and i don't experience any of the above on my return flight home, or left to fly back without any food as this is unscceppatable. If i do receive the same experience or any other mishaps i'll make a further complaint and will take this matter further.

I look forward to your responce soon.

I am very dissapointed to say that whilat travelling from London Heathrow to Istanbul on the 25th May 2018 the cabin crew did not check if the toilet was occupied before locking it.

This is disgraceful.

My 11 year old neice was inside and was. so scared.
I begged cabin crew staff 3 times to open the door and no one did.!

shocking

I said my neice is locked I side you locked the door for landing and they did not open.

I have submitted this as a complaint. This is a big breach of public safety.

I had a round trip ticket (accra-istanbul-amsterdam-istanbul-accra). Due to no fault of mine, I missed the flight to Amsterdam from Istanbul. Turkish airlines refused to put me on another flight and made me purchase a one way ticket to amsterda. On arrival at Amsterdam, I confirmed my return ticket and even checked in online.

Turkish airlines refused to allow me fly with the return ticket and I had to buy a one way ticket from Air Maroc. I have attached the check in confirmation issues by Turkish Airlines after which they refused me from flying.