Turkish Airlines
Reviews and Complaints

Hi,

My name is Brianna Almonte upon my arrival to Athens on May 15, 2018 my luggage was destroyed. I would like to be reimbursed a minimum of 135 euros which is what I had to pay to purchase a new suitcase. I took two flights from NY to Istanbul flight #2 then Istanbul to athens flight #1850 My email is [protected]@gmail.com. Iam still currently in Athens Greece and was forced to use money from my planned excursions. I have attached a photo a proof.

Hello,
My name is Rahul Gurnani I was traveling to Zurich from Mumbai via Istanbul by Turkish airlines.
While un boarding flight at Istanbul, a Turkish airline representative informed us the wrong gate number but still we managed to Reach the correct gate number @ 11.27 am. The gates were closed.
Departure time was 11.45 and it was written in my boarding pass that gates will be closed 15 minutes before departure. And in fact the gates closed at 11.20.
The Turkish airlines official at the gate assured us that they will give complementary transfers in the next flight to Zurich and asked us to go to transfer desk. At transfer desk the official denied for complementary transfers and asked for penalty and fare difference for the next flight. After 1 hr of request and talks I surrendered because they started behaving rudely and made my wife cry also.
They charged 4224.45 TL from us. It was my honeymoon trip and it was fully ruined because we had a budget of only 1000 Euros.
Please help me I am a middle class person that amount means a lot for us.
Please find attached boarding pass and payment slip of penalty.

Rahul Gurnani
+91-[protected]
[protected]@gmail.com

I have been flying Turkish for almost 20 years and member of their frequent flyer program miles and smiles for years as well. I have lost my access to my Miles & Smiles account lately. The system does not recognize me and the email I used while I was signing up so I couldn't reset my password and have a new one. It sounds too simple to solve? For Turkish it doesn't. I have opened 5 different tickets in Turkish web page to resolve. In first three, they were at least sending a confirmation that they got my ticket and working on it. Each time they almost suggested the same thing (go to website and reset your password) although I informed them several times that it does not work that way.
They even didnt accept my fourth and fifth complaints and didnt give me a number to follow. What kind of global company is able to not to process a compliant coming from its customer? Turkish airlines can only process if it likes, otherwise you are alone. After 20 years, I will change them and go for Lufthansa. Sorry.

On December 9th 2017 I booked 9 (nine) tickets to Atlanta from Dhaka for my family. Whose number was [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected] and [protected]. Flight date and time was Tk 0713 06 APR DAC-IST 06:15 - 11:50 and Tk 0031 06 APR IST-ATL 14:05 - 19:50, than there was break in Istanbul at 2 hours 15 minutes for connecting flight. When we re-confirming tickets and seats on 31st March 2018, we saw that the time was changed (Tk 0713 06 APR DAC-IST 07:30 - 13:05 and Tk 0031 06APR IST-ATL 14:05 - 19:50), there was break in Istanbul Airport at 1 hour for connecting flight, which was very short time for connecting flight.

On 6th April 2018 Turkish Airlines authorities (Dhaka Airport) was issued boarding pass from Dhaka to Istanbul and Istanbul to Atlanta . Probable the aircraft was late to leave Dhaka and late to get Istanbul airport . When we got down from aircraft at Istanbul airport than the Turkish Airlines authorities were taken by a officer in a special way to a gate for the next connecting aircraft. When we reached the gate than the gate was closed. Than the officer who took us away told us that our flight will not be available today. After that he took us to a counter at the airlines and we submitted our passports and tickets . Than the counter officer changed our flight date (Tk 0031 07APR IST-ATL 14:05 - 19:50)7th April 2018. The counter officer said that we need transit visa to stay at the hotel (Istanbul). We gave 630 dollar (cash) to the officer for 9 transit visa for the purpose. Although the fees of each visa was more than 60 dollars but we were forced to pay 70 dollars. Later we got the chance to stay at the Hotel Park Inn at Istanbul and the flight was on 7th April 2018.

we believe that this problem was caused by connecting flight to Istanbul airport for 1 hour at a distance of 2 hours 15 minutes . We know that no passengers of the aircraft can come to Atlanta on 6th April 2018.
Due to the failure of the Turkish Airlines authorities, our flight was missed. We were very scared, our children cried with their voices and we had a lot of trouble with bag.
Being missed by the flight, we were financially, mentally, physically and socially affected. We are kindly requesting the Turkish Airlines authorities to compensate us.
On behalf of
Yours faithfully
Sheik A R Rofikuzzaman

I arrived at my final destination my luggage did not. I filed a lost baggage claim on my return and I have never been contacted by them since. My emails are unanswered and they only respond to me on twitter and promise that I will be contacted soon and it never happens. I'm very disappointed with my flight experience with the airlines. I would neither consider flying Turkish airlines again nor recommend it to anyone. I've struggled to find a way to log my issue. The customer service is terrible.

Hi, I traveled from California to Albania with Turkish on 4/28/18. After 40 yrs i was able to find my sister and traveled to Albania to see her. I have bough lots of gift and one luggage only. The last 3 days I do not have anything to wear and no respond from TKI . Very angry and frustrated. I have to go buy stuff for myself during time that I needed most to spend with my sister.

Mr. Manager TK I have a big problem that I wanted to expose you, because the chief of call in Algiers did nothing.
the 01/04/2018 I had a flight from HKG to CDG and and dik mo arrives in Paris I took my luggage he did not arrive in Paris as expected, so like everyone I did a complaint to CDG to have my luggage as soon as possible, and the next day - 02-04-2018 I introduced myself or counter to get news, he told me that the baggage they and sent to Algiers on the (flight 653) and I had in my luggage 122 pa mobile phone, and dik the fly arrives in Algiers the Algerian customs seized my goods at my absence, and the same day and I bought a plane ticket at 470euro and I I arrived in Algiers to explain to the customs that this merchandise she must go to uuCDG not Algiers, he replied that it is not possible, we must see with the company, 03-04-2018 I was to see the chief of call (Mousa) he came with me to the Algerian customs and explains to him that the problem came from the company and even made some wrote to the customs director, my after 25 days of waiting and I stayed with him, he is answer by refu, and here I ask you to act as soon as possible please, for the compensation, because the Bill it and big about 25000euro, otherwise I will see a lawyer and even the press.
M'y émail :[protected]@yahoo.fr

I recently flew Turkish Airlines (to/from South Africa via Istanbul), and upon boarding my return flight TK33 IST - IAH and due to their gate security not recognizing my paperwork, I was denied entry onto my flight. Okay, so besides legalities as far as letting me on board even though USCIS confirmed my correct paperwork and Turkish Airlines refused to let me speak to a supervisor; i was treated horrifically, both by their ground staff and corporate office.
No one knew who the hell to speak to as far as how their own offices, gates, officers etc worked. I was told I would be taken to the Turkish Airlines Lounge where I would have a computer and phone I could use and gather my thoughts and help, no. I was taken from one gate to the next for several hours, then taken in by security and held there for the next several hours. I was then told I had to go to the denied office and I would be assisted there, to which no assistance was available. They literally said when I asked if they knew who I could contact, "there is a phone and computer, google your help." I arrived at 5am, and left the airport that evening at 10:45pm after NO HELP from a single person at Turkish Airlines, it was just easier for them to send me from one person to the next and eventually leave me as is.
I was treated like a damn convicted felon, not a valued customer. Unable to speak the language or them properly converse with me, they gave zero consideration for me and this predicament. When I asked instead of being held here in Turkey if they would fly me back to South Africa then, they said no. I was not allowed to leave. I tried to ask about booking a flight to Germany where my other citizenship is, and they told me they would not let me because my end destination was back in the United States. I am sorry but who the hell do these people think they are? After finally being able to get money together to afford wifi, I then worked on trying to get accommodation close by, after being in the airport for a day and half, coffee shop for a day/night as I had no where to go and then finally find accommodation. I was left stranded for a week in Turkey, A WEEK with not knowing anyone there, not to mention thats a week of UNPAID "leave", where I was trying to work with the US Senate and them conversing with the Turkish Ambassador on getting me home. Finally when gathering my paperwork, Turkish airlines then refused to even honor the ticket they denied me entrance on, so I had to rush and find an extra $600, post $575 I had already paid to get an interview with the Embassy, and accommodation costs, as a part-time student, they simply emailed me with the audacity of speaking to me like an incompetent person.
I am VERY sorry Turkish Airlines but, even though the flight experience was decent, with edible food, drink and entertainment, the manner in which you treat your customers is beyond appalling. I will never again fly your airline and I promise I will make sure that every network I am a part of and contacts I have, will know to never step foot on one of your planes in the future.

Dear Turkish Airlines customer service team,
I would like to apply for a complaint for being downgraded from business to economy class due to the overbooked flight.
The compensation I received was KD 184 which doesn't match your compensation article for overbooked flight compensation policy.
The flight is international from Turkey to Kuwait of 2180 Km which according to your policy should be compensated by 400 Euro, in addition to fare difference 50% of ticket fare for the flight.
Ticket price is KD 575
According to your policy I should be receiving KD 434.5, but I only received KD 184.
Please refund the remaining amount a.s.a.p.
I would like to also apply for another complaint against one of your team members in the airport.
I showed up at the counter at 8:12 PM at Gate no. 302 in front of the camera, the staff Meser Tkan had a very rude attitude.
He took my passport and asked me to stay away in a very impolite manner. I asked for his name and badge number and he started mumbling in Turkish.

Passenger Name: FARRAG MOHAMEDAMGADOSMAN
Ticket Number: [protected]/S

please email me on [protected]@thiqaco.com
+[protected]

Dear sir I have valid shenghan visa issued by Italian embassy in India for the validity of 2 year business vis i have traveled from chennai to Istanbul and obtain on Arraival visa to get in to turnkey I did my business work also I attended the textile machinery fair held in Istanbul fro 13 to 17 th I have ticket 17 th to travel Dusseldorf evening by TK 1529 I checked inimmegiration and passed through and I enter in time before one hour to the Gate In the Gate they checked my Italy visa and told me I can't to travel directly to Germany I have to go to Italy and then Germany or where ever I want to go There to attend Düsseldorf messe exhibition of tubes and wire exhibition which I want to attend By force they have not allowed me in the boarding and ask me to exit and change tickets to Italy and fly This is caused me huge money and lost lot of time. I was suppose to attend the business meeting on 18 th in tubes and wire exhibition. Unnecessarily Turkish air line staff wrongly understood the visa rules of europian shenghan visa. Even though I have shown my earlier visa where I have entered Frankfurt in the Italian embassy visa .
They way the gate counter staff behaved rudely and not allowed me to trave even though I have valid shenghan business visa. Business men they are eligible to to travel to the business travel freely in any where in shenghan visa. In case tourist visa may be it can be followed. For business meeting all of sudden it all decide . It has to be flexible to trave for the need.
Am lodging my complaint here .please take of my complaint and give compensation for my trave expenses incurred from Istanbul to Milan and my journey ticket made to from Milan to Düsseldorf .
I am expecting your fast and faverouble reply .
my mail I'd is
[protected]@ yahoo.com
I can send you the ticket copy of the travels what said here in the complaint
My contact no and address
Meyyapaa/ Mr Kannan
Nuva machine works India pvt ltd
2/653 A, I st Street Hare Rama Hare Krishna Nagar, Andipalayam (PO)
Tirupur -641687. India

E ticket no : [protected]. Airline : TK/ TQ NHNZ- Istanbul to Düsseldorf by flieght no TK 1529
Forcefully traveled through by paying more money and time
Ticket no : [protected]. by 18 th night 21.50 with TK 1877
Milan to. Düsseldorf by ALIITALIA AZ1017 . 06.05 Am Traveled

Flight from IZMIR to ISTANBUL TK 2337 21:50 - 14/APRIL 2018 delay 3 hours !Due to tecnical problem.
I miss the connection TK 1841 1:00
15 April 2018 ISTANBUL to ATHENS..
so I stay to airport waiting the next flight TK 1845 7:15 more than 7 hours.
The flight TK 1841 delay almost 2 hours too.
At the Airport they offer to me a bottle of water and a sandwich .All' night i have not a post to stay, all seats was full.
I ask for a compensation!

My name is Branimir Skokan .

My wife Mirjana and two kind Luka and Lana were flying from Houston to Zagreb via Istanbul using Turkish Airlines

Below is the details of my booked flight to Turkey, Istanbul and also to Zagreb, Croatia. Boarding pass is attached to this complaint, as well.

Flight: TK 0034
Class: Y
Date and Time: 08th April 2018

My family flights from Houston to Istanbul has been delayed following with unscheduled overnight stay in Istanbul. My wife business day have been affected and kinds school delayed.
We also need to pay entry fees in order to enter Turkey in amount of 75 Euro
Compensation for delayed flights was established by EU Regulation 261/2004, guaranteeing up to €600 per passenger for flights which are delayed for three hours or more.
Please, I would like the Turkish Airlines to pay me the compensation for the delay in the Turkish Airlines.

My telephone number:
+[protected]
+[protected] - wife phone
Email: branimir.[protected]@gmail.com

Looking forward to your prompt reply and taking the appropriate measures.

I buy seat 9B for flight 795 Turkish Airlines from TelAviv to Istambul on 12.04.18 and got at boarding card 10 D which was standard one. Your cabin crew did not want to solve this issue on boarding so I am complaing regarding payment dor seat that i could not get it. I am requesting my payment back for this amount at my booking and payment.

My name is Arijana Jobst and contact is:
[protected]@net.com.hr
Cell+[protected]

Hi I been travelled through Turkish airlines on 11 th jan on flight no tk 727 from Kathmandu nepal to London heathrow through Istanbul .It was a long flight over 9 hrs .I was traveling alone with my 8 month old baby and they haven't provided me any biossonate seat for my baby . According to airlines rules you must provide biossanote seat for infant .After the journey me and my baby both went sick for long time .Even when we book the ticket my travel agent have confirmed me for the baissoinate seat but don't know why they haven't given me the seat . And I asked the air hostess for the seat and she said she can't provide me the seat so what kind of service is it . The service was not good when I asked hot water it took long to deliver .Could you please read this message and reply me as soon as you can otherwise I have to search legal advice from my solicitor .Please contact me on [protected]@rocketmail.com or on this no [protected].

Flight TK099 from Medina to IST was delayed by 3 hours on Wed April 4th 2018. Had a connecting flight TK we missed back to SFO. Got to the gate 2 secs before they closed the gate right in front of us. Security refused to help when we explained the situation and told us to go to gate 215 to talk about the next ticket. They should have called ahead and explained the situation and held the plane as it is the only flight going back to SFO from IST. At gate 215 they told us to go to the main office downstairs and go through the same process. We had to pay to get a Turkey visa for 1 night to get to a local hotel so we can take the next flight back to SFO on Thurs April 5th. This flight was also delayed by 2 hrs while we were boarded because your 5 security check points did not do their job and it took them this long to figure out something was wrong with 3 psssengers so security had to escort them out.This caused another flight delay/cancellation because our final destination is Phoenix, Az. We left Medina on Wed and did not arrive at our final destination of Phoenix, Az til Friday pm. If you were not late, we could have been home same day or at least by Thurs. Your customer service is poor and people have bad communication skills. They are rude and act like like they don't understand English when they do. Ask 5 different people the same question regarding baggage weight or anything in general we got 5 different answers. There needs to be better protocols set up for umrah people. Then there was a baggage issue. On your website it says we are to have 1 cargo luggage weighing 30 kg. One ticket counter customer service agent told us limit is 23 kg and our carryon that we able to bring from USA to Medina was to big for a carryon. 2nd agent said limit is 25 and we are allowed 2 checked bags and that our carryon was fine. This very very horrible customer service. I would like compensation for my Southwest tickets we had to repurchase due to your delays, costs of clothes and toiletries for our 1 night forced stay in Istambul since you refused to give us our bags although they were pulled off the original flight, and hotel stay and food in SF fir the extra unexpected night again due to your delays with Turkish Air. Do something about it or I'm going to sue. I've already reported you guys to Better Business Bureaus.

Dear Most Kind and Benevolent Turkish Airlines Customer Service Staff Member,
I am writing to you with the hopes that you may take mercy on me and afford a little sympathy for me because I was quite ill and had to postpone my confirmed flight from Lahore, Pakistan to Germany.
My flight was confirmed and I was supposed to go back on 10-03-2018. I had a suitcase weighted 39K.g. While during boarding your Airline staff instructed me that I couldn't carry luggage more than 30K.g.
Because I am a patient so it was not easy for me to arrange all this at the eleventh hour. However, I did manage by excluding extra luggage.
After boarding when I was in plane two officials came and said you can't travel because your condition is not good. Their behavior was so rude and pathetic.
As I was certain to travel but unfortunately got sick and the doctor had advised me that I can't travel, this all happen due to misbehavior of the staff members.
Sir It is therefore my humble request that my reservation dues may please be refunded at your earliest.
For your reference I have attached the ticket along with this.
If you have any query you may contact me at my following number or through this email.
An early action in this regard shall be highly appreciated and obliged from my side.
Thanking you in anticipation.
With gratitude,

Mrs Nuzhat Maqsood
Ticket Number : [protected] [protected]
Booking refrence : 2160922
Serial Number : 2160922
Flight Number :Tk0715

Phone No : [protected]

Low quality of service of Turkish Airlines staff at the Transit Desk at TK Lounge at Ataturk Airport (Istanbul), flight delay compensation and lost/delay luggage ... I was traveling with Turkish Airines from Zagreb to Istanbul then Amman 08 March 2018 at 2000hrs. and there was a delay on arrival from Zagreb to Istanbul of 2 hours which led to missing my next flight Istanbul Amman. Upon arriving at the Ataturk Airport I went to the Turkish Airlines Lounge Transit Desk to request new flight and information. I was asked to come after an hour and a half and confirm new flight with RJ. I came back and was told that they can not print me ticket and that I should come in the afternoon to RJ counter for the check in. I requested that my Luggage is transferred to the same flight and I was told it will be done.
This all process resulted in me missing the flight, not sleeping since I was transferred to Hotel in Istanbul at 06 in the morning, I had to pay 25 Euros Turkish visa, I arrived Amman and my luggage was not on flight and still waiting call to confirm where is my luggage, I am elite/gold member with Turkish airlines and I had a good seat on my TK flight to Amman-with RJ I got middle seat in full aircraft, because missed flight I didn't come to work and had to request annual leave day.
Please compensate me for missed flight, for using my annual day, for not sleeping, for Turkish visa fee and delay with my luggage or advise how to proceed with my complaint.
I am using Turkish airlines over 10 years and I am eli5te member. this is a first time I am complaining and please take my case seriously.

I traveled December 4, 2017 from washington Dulles and I was going to istanbul as a transit for 5 hours and then a flight to Libya. I had 5 Bags 50lbs each and I wanted Turkish airlines to link them to the following flight that I was going on within arriving in Istanbul in addition the representative at the desk counter wouldn't allow for my luggage to go on with me He had stated that in order for me to go on the flight I cannot take the luggage with me because they cannot link it to the following flight in which I was going on within hours of a arriving in a Istanbul they had stated in order for them to link my laggguge that they needed to charge me $200 for each bag so I didn't take any laggauge with me and I had problems because I left all my clothes and all my bags in america and traveled with nothing. I had so many problems and I had a new born with me and a two year old child in which I had clothes and diapers in which I couldn't take on with me. I am requesting that you guys give me something in return for all the problems in which Turkish airlines caused me ".

hello, I would like to make a complaint about the wheelchair service. my e-ticket number [protected]. I flew from dhaka, bangladesh (tk 713) to istanbul. I reached istanbul on march 07, 2018 and didn't find any wheelchair service which I booked for the whole trip (from dhaka, bangladesh to edmonton, canada). other passengers who booked wheelchair also didn't find any person with wheelchair who was waiting for the passengers who booked wheelchair. I was about to miss my connecting flight (tk 17) on the same day (march 07, 2018). luckily I found one very gentleman who helped me catching the connecting flight. I am returning to bangladesh on june 26, 2018. I am just above 65 year old. if it happens again on my return flight, and if I miss the connecting flight, who will compensate my time, harassment and stress? I am strongly drawing the turkish airlines authority's attention to this unacceptable service received in ataturk airport. my phone number is +[protected] (cell, canada) and e-mail : [protected]@yahoo.com
regards,
sultana rebeka begum

I flew to Mauritius on February 10 from Toronto Pearson airport with a stopover in Istanbul. When i picked up my luggage on February 12 in Mauritius, I noticed that the top right side stitching of my Heys suitcase, that i had only used twice before and was practically new, had been ripped. Also the brand new TSA approved lock i had purchased for this trip the day before i flew out of Toronto was banged up (it was jammed and i had to struggle with it a bit to get it to open).

So i went on the Turkish Airlines website to file a damaged baggage claim. Technical issues and my claim didn't seem to have gone through. I tried several times. No luck. I was well within the 7 days required by the airlines to file a claim. A few days later i tried again, no luck. I called their customer service line, explained to them that i'd been having tech issues and they started a claim for me and emailed me a link where i could upload pictures of my boarding pass, passport, suitcase, invoices, etc. Done. I uploaded everything they required. Soon after i received an email from the baggage unit. They refused to compensate me because i hadn't submitted my claim within 7 days. Well... I had tried over and over and over but in vain.

On February 24, i checked my bags in from Mauritius, had a layover in Istanbul and picked them up in Toronto. Surprise. The lock fell apart when i opened it. The stitching on my suitcase had been ripped further. I submitted another claim. I was honest about it and basically said look you had already damaged it on the first flights over and now it's further damaged. They turned me down again saying that i had not reported previous damages. I tweeted at them and someone from their help desk reached out to me to ask for more info. They reached out to the baggage unit. Baggage unit emailed me back to say "Unfortunately, it is not possible to assess any compensation for you, as there is no report recorded int he system."

I sent another DM to the help desk on twitter. They replied saying they had again reached out to the baggage unit and to please be patient. That was yesterday. I have now been patient for almost a month.