UniGroup
Reviews and Complaints

Requested move 5/25, told sales person I was uncertain what day I would be ready. He said no problem, we'll lock in at this price for 6/4, just call before that day & there will be no cost difference. Called 6/2 that move would be 6/9 as I was flying out early morning 6/10. Again, assured no problem except for price increase. After waiting all day, I called to learn that truck had broken down. Was told new driver would be there 6/10 neighbor would have to let them in - didn't happen! After daily calls, was just told 6/13 that they can't do it at all. I at least did get a refund, but having to pay another mover much more money. Very poor communication, very poor service, very dissatisfied.

This is a great company to work with if you don't care when you receive your items. These stories about "no drivers" etc.. seem to be pervasive. Currently, my order sits in a warehouse about 50 miles from its destination, with no drivers and no laborers available to deliver But they had enough staff on hand to process the credit card payment of $5900 I'm so thoroughly disgusted by their lack of regard for my satisfaction. I've never experienced anything like this. I'm a widow and I feel I am being discriminated against due to my age and my gender. But a review of this site and other social media sites reveals that Mayflower/United/UniGroup don't care who they hurt or what lives they negatively impact. They are an equal opportunity disappointer.

Can't rate a negative star so they get one. in May I paid top dollar to have my world destroyed by Mayflower/Sorensen movers in Florida. I was assured my items would be moved with care. That did not happen, one crate fell apart at every move and then when it got to storage, they refused it. In July they had to tell me. The other 2 crates cam and most if my antique furniture was scratched and ruined. The third crate reappeared months later in total destruction and missing 2/3 it's contents. Precious antique tables broken in pieces, brass beds scratched and dented. They only insure each crate for $10,000.00 so that's all you get. Too bad , so sad! My family history, wedding albums gone forever. China, Military medals religious items, history. delivered elsewhere or thrown out! I will never know.

will rip you off! I helped move my ex as she was in financial hardship due to the Covid pandemic causing loss of employment. After everything was quoted for the move and we were given a price, we agreed to use *** for the move. Approximately six weeks after the move was completed, I see an additional charge on my credit card of over $600. After complaining to United about the additional charge, we were told that they needed to use an additional crate. There was ZERO communication regarding the need for anything additional to complete the move. In fact, when the delivery was made, there were only the crates that were on the original quote. There was no additional crate on the truck. So, it appears that *** can and will arbitrarily charge you for additional services that were not rendered. DO NOT USE UNITED VAN LINES! YOU COULD GET RIPPED OFF AS WELL!

We moved from Indiana to VA and its been almost three weeks and we still don't have all of our items from them. They brought half of our stuff (three days past the date they said we'd have it) and just told us today that the other half won't be here for another month. So in total it would take them 2 months to deliver all of our stuff (despite telling us originally that it would only take 7 days). We are without clothes, silverware, furniture, lawn care items and other things that we have had to just repurchase because we cannot go 2 entire months without them. The customer service rep is basically like "no driver, sorry" There has been zero explanation as to why our stuff is now 40 min away in Richmond but they can't deliver to our house for another month. Mind you, in order for anything to be delivered at all we had to pay in full. So here we are with thousands and thousands of dollars in and we don't have our stuff and at least another month before we can have access to it.

I would give then zero stars if that was an option! The sales person on the phone asked me to tell him the LARGER items I had, which I did, then did an "estimate" at $3,000. I packed everything, then was called a couple days before the move to go over inventory. They asked about every small thing I had, and the price went up and up! I asked to cancel, and was told I couldn't without losing my deposit. I had a quick estate sale, sold stuff for pennies, gave stuff away, donated stuff and when they called the following day after I got rid of stuff I really needed, and the price went up YET AGAIN! They refused again to return my deposit, and became VERY RUDE on the phone, talking over me, belittling me, etc. Now I've rented a U-Haul, but my belongings are gone! They measured a rolled up rug the same as a table with 8 chairs! The literally told me to get rid of stuff! I believe this was a switch and bate! I've lost $7,000 in antique furniture, plus a ton of other belongings I needed! I'm so upset, I'm hiring a lawyer!

Our move was a disaster due to the Mayflower/VIP Transport/Unigroup company's misrepresentations, fraudulent practices, flawed and incomplete inventory, lack of appropriate resources, failure to provide promised services, reckless disregard of property, careless packing, theft or lost of tens of thousands of dollars of property, wilful disregard of COVID-19 protocols, damaging of numerous items and myriad failures and resulting injuries too numerous to mention. Stated directly, our experience has been an ongoing nightmare of the worst kind. For clarification, this was not a quote "budget" move. This was supposed to be a full-service move of a 4,500-square foot house's valuable contents. We paid well over $20,000 for services that were not delivered as contracted or promised. We have not completed going through all of our possessions, but as of now our insurance claim exceeds $150,000 in lost and damaged goods. I could post photos, but as of this moment there are more than 200. Negative comments are deleted and the sender blocked by the company on all social media platforms. They are attempting to throw up a legal stonewall to avoid full responsibility.

Horrible experience! They packed my stuff and transported it to another state. The packing was a madhouse with people working on every floor and I could not be on all of them at once so I have no idea where anything was packed. They didn't label all of the boxes and when I asked where the cables and remotes would be I was told there would be 'parts box' but they weren't in there. My 4 year old front load washing machine was dropped resulting in a large dent on the top and lots of scratches on the front plate. They offered me a "one time only" deal of $500, which is about half of what I paid for it plus I bought a pair with the dryer in blue and *** has discontinued the color so even if it gets replaced (fat chance) it will be a different color. They also destroyed a brass coat rack and lost a lamp finial (one of a pair) and the shade will not sit firmly without it. I cannot find a remote for one of the televisions, the cord for my printer is missing and I'm getting the runaround from the so called claims adjuster, who told me someone would contact me to come out and look at the damage and then it will take 10 to 15 business days for that report to reach them. In the meantime I'm schlepping my clothes to a laundramat or friend's house and I still haven't been contacted by anyone in the six days since I filed the claim. Do not let them in your house!

My wife and I hired united van lines for our move from Chicago to Orlando. At first we were surprised with how great they were on the phone. However once we booked the service fell off. We have a 19 month old so we spent a little extra for them to pack. What we didn't know, if you want to insure your goods above what .60 per pound you had to insure everything. This was not explained to us but I figured what the heck. I put a detailed list together with values for the items figuring i could not insure the items that I was less concerned with breaking. HOWEVER this is not allowed. You have to put full replacement values on every item that the movers pack. SO I AM NOW PAYING INSURANCE for socks, underwear, ikea plates, etc. This is all stuff that if it actually did break I would just call it a calcuaity of the move and move on. I mean who calms insurance on a broken plate. UNITED VAN LINES will make you over insure your entire move. To add insult to injury i requested the insurance people reach out to me several times in the 3 weeks prior to move so I could get this settled. They ingnored me to the day before the move and sprang this all on me. Based on how this process is going I strongly recommend avoiding using this company. They pulled a bait and switch. If you are going to use them in the future make sure you realize that it is going to cost you double if you want to insure you property. I would recommend booking with a different moving company.

The move could barely have gone worse than it did. Something went wrong at literally every single stage. 1. On packing day, no crew showed up to pack. Just the foreman and did not complete packing in time. 2. No driver scheduled for the move once it was packed up. 3. Driver finally calls us directly and says our shipment has been split in two. 4. First part of shipment arrives 4 days late, with no crew to unload the truck. 5. Driver comes back the next day with a crew he found at a truck stop, and we're missing lots of important things like legs of tables, shelves of bookcases, papers/books (I'm a professor and need these things for work), cable box (which we got charged $400 by the cable company for), TV but no remote, and missing screws from shelves we needed to assemble. Literally less than half the inventory was on the truck. 5.5 Move coordinator promises us a partial refund 6. We call our move coordinator who literally hangs up on us as we are asking him questions. 7. Move coordinator is fired and replaced with someone brand new. 8. Second half of shipment arrives 20 days after promised delivery date, with some things still missing or damaged on final inventory. 9. We receive our "refund" and it is no where near the amount we were promised. They claim the shipment was only four days late (first part was five) and that the remaining 15 DAYS we were waiting for important stuff don't count. I will write this review in every possible forum and have actively advised friends and family against using United. If it wouldn't be a net loss to sue the company, I would.

Used United Van Lines for my move to *** from ***. The plan was for packing to take place on a Thursday and loading to take the next day. Packing day went o.k. No issues other than them scratching my wall. However, loading day was a complete disaster. The local contact Joy called me on Thursday to tell me the driver's load was 'running over' and that he'd be late on Friday. But 'running over' was not about time as I found out the next day. The driver showed up with an almost already fully loaded truck to load my 4BR house, because his previous load went over by *** lbs leaving only about *** for me and my load estimate was ***. The contact Joy didn't even reach out to me. I had to track her down. Both blaming the other. I can't see how the driver didn't know he wouldn't have enough space when he called Joy the day before to tell her things were 'running over'. If he did tell her, she didn't explain it to me. And why would the driver even show up? He took about 2 rooms of stuff and I was left to have the rest of my stuff to be loaded onto a box truck and then stored in a facility. I purposely chose this van line to avoid having my stuff stored in a facility. It was supposed to all be loaded into an 18-*** and brought to my destination. 9 hours of pure h*** They couldn't promise me if my stuff will arrive in the agreed upon window. And after all of what I had to deal with, you would think Joy the local contact would call me to check on things...but no. For the money I spent, it has been very disappointing. They truly don't care about you and your stuff. I've relocated 4 times using van lines and this was by far the worst experience I've ever had. I'm starting to think this was their plan the entire time to have two separate loads. Either way, I will be filing litigation against them. I would not recommend this place. Worst customer experience ever.

We moved 1300 miles and paid $9000. We had everything packed, United's job was to load, transport and unload. United failed on 2 out of their 3 responsibilities. 1) The first semi showed up with two other families' items in it, taking up too much space for all of our items to fit. We had an in-home estimate completed so this should not have happened. 2) The second truck took several hours to show up to load, and then arrived with only a driver- no helpers. My husband and I and our three children had to help load the truck. This is why we hired and PAID United- to move our heavy items so we would not risk injury to ourselves. 3) There is no guaranteed delivery date on the second truck. As I write this review we still do not have our items. 4) The first semi arrives at our house for delivery with only the driver... no help. So once again, my husband and I had to unload the heavy items that we PAID EXTRA to have moved. This included a gun safe and an arcade game. When I attempted to address this situation with our move coordinator, Dara, she kept stating that we relocated to "a remote area" and there wasn't sufficient help available. Isn't that something that should have been verified before we moved? We certainly could have went with another company that could have found assistance. After all, that is the service we are paying for. We live in South Dakota- it may be considered "remote" to people on the east coast but I assure you we are all alive and well here and have plenty of hard workers in our town of 25,000 people. 5) My son's headboard is broken in half. The shelf in my cedar chest my grandfather built is broken. This was inside my cedar chest with pillows, blankets and bubble wrap so something strange obviously happened there... I have never been so disappointed and outraged. We hired this company to assist with our heavy items and this did not happen. We used our savings to pay for this move, our Disney World trip money for our children was used to pay for this awful experience. I have lost so much sleep over this I cannot even begin to explain the emotions that surround this horror.

I hired Mayflower Transit, a subsidiary of UniGroup, through a third party vendor. I signed a contract late July for a move from ***, *** to Plymouth, *** the first week of September. I contracted for a full move package as I knew that between work, school and the kids (I'm a single mom), I wouldn't have time to pack, load, drive and unload all of our possessions. The first problem happened when the wrong date was put on the contract (I take equal responsibility for this as I didn't catch it either); however, a week before the move I called my representative to go over the dates and confirm everything. They were suppose to pack Monday and Tuesday then load the truck on Wednesday. When no one showed up on Monday I called the company and was told that I wasn't scheduled until Wednesday. So even though I confirmed the dates with the representative the week before, and she told me that she was "looking at the dates on my computer and everything is good to go", the dates were actually wrong. I had to rearranged my entire schedule in order to accommodate this error. I thought that was the worst of it. I was so wrong. I was told that my belongings would be delivered between 9/9 - 9/13; when I called for an update on 9/9 I was told that they couldn't find a driver and that my things were in a warehouse. Finally, on 9/13 I get a call from a driver that tells me that hopefully, maybe, he will have my things delivered by the 18th. I asked him if he would be unloading by himself (I have a lot of furniture), and he said no, that he had requested 4 additional men to help him. I asked if he had been informed about the stairs and his response was "what stairs?". No one told him that my house had multiple flights of stairs (6 total), so I had to tell him so that he would come prepared. On the day of delivery he arrived with a huge 18 *** that couldn't fit in my driveway or on my street (I don't know many people who have a driveway, in a residential neighborhood that could accommodate an 18 ***). I had to go through a neighbors property in order for them to have access to mine. Then we find out that only one other man was coming to help him unload the truck. So, my kids and I had to help unload the truck (furniture, boxes...everything!). A process that took 2 long days. My son worked until he became violently ill, and I fell down a flight of stairs carrying a box of books. I basically paid over $16K and had to unload my own stuff! Worst moving experience of my life. Definitely will never recommend them to anyone, and will urge anything that asks me not to use them.

Please see attached complaint which is not all inclusive of all actions, communications, or documents of the matter in question.
*** picked up and place my household good in storage at their location in Virginia Beach and they were to remain there until I was ready to accept them as I was trying to buy a home in Arizona and had not had a location confirmed. There was no rush to have these items shipped.
Over the next several weeks they called wanting to know when I could pick up my items, but i was not ready and there was no rush, and I told them that I was not ready for the items to be shipped.
Then I received an email form Mr. and *** the counsel for United Van Lines, LLC. seeking to settle the matter if I accept my goods "AS-IS" I asked for some assurances that they in fact still had my household goods according to my inventory sheet and that they were in reasonably good condition. They refused to attest to even having my household goods. The exchange went on for about a month, and I agreed to pay United Van Lines, LLC $250 within 30 days, to take pictures of my household goods so that I could be assured that they in fact had them since they were unwilling to assert to this fact. However, they insisted that I pay them the amount within 10 days. I could not, I was able to have a check ready on the 12th day. They insisted then that I was not serious about settling the matter with them and as such they were going to sell my items to pay for the transportation charges which I dispute and have never agreed to.

My family moved from the west coast to the east coast using a moving company through United Van Lines. We paid for a full pack and move (order number U747-764-1). The pack began on August 2nd which was an incredibly poor moving experience including the movers not having a truck, not wrapping and packing all of our supplies as expected or promised by the salesperson and no communication from our move coordinator regarding the problems we faced before, during or after delivery. Our items were delivered the following week in absolutely terrible condition. In total we have nearly $19,000 in damages to our household items. The claims case was submitted to United in September, the inspection of damage took place on September 28th and we have been chasing them for information ever since. In October "Claims Team 1" advised that they are waiting for an adjuster to review for liability, In January we were advised several times that its being reviewed for settlement, in February we were advised they are in final stages of review and now in March we are still being advised that they are in final stages of review for settlement. At this point they are just playing games, I have asked for a date of when we can expect details or the review to be completed and have not been given a response. They are well past a reasonable timeframe to resolve a claim, and the customer service is downright nonexistent. I would like an update on our claims status, a timeframe to resolution and to be properly compensated for the damages done to our belongings. Note - Additional evidence and details are available as needed, but must be justified before providing them.

United Van Lines, a brand within UniGroup, and through ***, quoted me for a move from Portland, OR, to Denver, CO, picking up December 21 and Delivering between December 28-January 5. The shipment delivered January 28th. Their initial quoted ***eframe, by their own admission, was never attainable. Their Operations team failed to communicate delays in a ***ely manner, the did not escalate issues to appropriate management when obligated to do so, and on several occasions waited over a week to implement solutions that would have expedited our move. And as such they did not provide updated delivery es***ates, as required by law, for more than a week (on two separate occasions). Their Management verbally committed to several calls to reconcile compensation and failed to meet obligations to call or email in response. Their offered compensation does not cover the incremental costs that we incurred as a result of the delayed shipment. And several of their Customer Service managers agreed that the compensation was not adequate and could not possibly cover adequate lodging and food resources. It took their manager 13 days to call back after being notified that this is a top priority and that they "personally would make sure nothing fell through the cracks." I seek $1350 dollars in increased compensation to cover for costs incurred during their third week of delayed shipment. Ul***ately, I was told a 4-5 day shipping turn around. I was quoted no more than 14 days. It took 33 days, more than double the initially quoted ***e. A refund is more than reasonable to request (+$9k), but I am only asking for an increase of $1350 in compensation.

United failed to deliver our goods per the contract we signed and paid for in full. We declined proposals by other moving companies because United committed to providing us a known delivery date. Without any advance notice, United failed to deliver our goods. One of United's subcontractors lost two of our three containers. When no one at United was able to give us any additional information on where they were, we asked for the contact information of United's contractors and took up the situation ourselves. Unlike United, we were able to determine the location of the containers and the timing of their estimated arrival at the destination agent. After sharing this with United, United failed to reschedule delivery with the destination agent, but again, we succeeded by directly contacting the subcontractor ourselves and getting a delivery scheduled. It also would have been completely possible for one of the three boxes to be delivered earlier, except that one of the subcontractors cancelled our delivery on Friday and United completely failed to check in with them or manage them to get our delivery done. Managing these subcontractors is United's job, not ours. Prior to pickup, I contacted United at least 10 times to discuss logistics before receiving a return phone call. Before pickup, I asked repeatedly to be reassigned to a new representative, which fell on deaf ears. Once our shipment was delayed, United refused to take our calls or coordinate with any of their subcontractors. In effect, they decided not to do the job we paid them for. We expect a substantial refund of our moving expenses. Given that we are paying over $6,000 for coordination services United failed to deliver, I expect a refund of at least $2000.

In brief: I have paid in full for an international delivery (service type: customer residence to customer residence). My belongings have not been delivered, but UniGroup is claiming that they have been, and that I am responsible for paying a different moving company to complete the delivery. In the attached, I provide a letter, along with documentation, which was sent to my move coordinator. This letter explains the history of the move, and includes the relevant email correspondence between me and UniGroup. This is the timeline of events: October 7th: I informed UniGroup that I was planning to move my belongings into storage until I was able to move to Australia. I asked them whether they would be able to store the items for me, in exchange for a monthly storage fee. The representative told me that this could be done. End of November : my goods were packed and taken away to storage. January 25th: I received an updated quote for the international move ($5660.00 USD) with an effective move date of January 25th. The next day, I informed UniGroup that I did not yet have a Australian visa, and would likely not be able to receive one until the end of the year. (I added, however, that it would not matter to me whether my goods were stored in the USA or Australia, so long as the price was the same.) I received no response. February : I learnt that my goods had been shipped to Australia. I began paying storage fees to an Australian company (it was more expensive). April 20th: I paid first half of the quoted moving charges, $2830.00 USD. July 27th: I paid the remaining half of the moving charges, $2830.00 USD. October 29th: I was contacted via email and told that my shipment had been delivered to my residence in Australia. (I am still in the USA.) I was told on the phone that I am responsible for paying a separate moving company to deliver my goods from the storage unit in Australia to my residence.

In late July/early August I contracted with United to move my belongings from *** We purchased the extended insurance option as well. When our furniture was delivered we noticed that they were no longer wrapped in protective cloth and, on immediate inspection, found substantial damage on EVERY piece of furniture. We recorded the damages on the forms provided, which were co-signed by the movers. We have subsequently reported a claim for $6,138 in damages to our furniture to *** on 9/7 complete with photographs, original prices, replacement prices for every piece of furniture. As of 12/12, this claim is unresolved. On 9/13, Claims Team 4 was assigned to handle our claim. They immediately assigned Pacific Claims Service to inspect/repair the "damaged items that were damaged in transit." *** from Pacific Claims Service immediately set up a video tour of our damaged goods for 9/22 and inspected our goods on that date. Subsequently, we contacted them for a status update on 9/30. At that point Claims Team 4 representative *** responded on behalf of herself and the other team members (***) that they had requested the repair report, will review it, and will have a repair firm contact us to repair any items that are reparable. No repair firm has reached out to us yet. No items have been deemed irreparable yet. On 10/18*** contacted us for substantiation of value for three claimed pieces, which we promptly provided, receiving confirmation on 10/21. Since then we have reached out for more information on 11/2 & 11/11, receiving no substantial replies. We now file this complaint detailing the gross and/or intentional negligence by United and its representatives. This is UNACCEPTABLE. The damages to our items and the delays in our claim constitute GROSS AND/OR INTENTIONAL NEGLIGENCE. My STUFF IS BROKEN! I DESERVE COMPENSATION!

I've been working with United Van Lines (parent company UniGroup) to provide a cross-country move for my mother from New Jersey to Minnesota. We went through several full-house virtual tours with their agent, ***, and reduced the contents of the house and what was to be moved, reducing the quote from $18.5K to $16.5K. The move was broken into 2 days - day 1 was professional packing services, day 2 was to be loading of boxes and furniture onto a truck. Early on day 1 *** contacted us and stated that the amount of goods present in the house was more than they had expected and that they would need to increase the price back to "the old estimate" - so about $18.5K. I spoke with *** and was advised that two specific areas were the cause of this - tools in the basement and the contents of a china cabinet on the first floor. I asked *** to review the quote he had provided us, as what was to be packed had been clearly stated during the tours. *** said that this would take 20 minutes, and then did not return contact for about 4 hours. Meanwhile, the movers packed the contents of the cabinet without us consenting to the "out of scope" work. When *** responded, it was only to threaten that if we did not sign a new agreement at the higher price that they would walk off the job. This would in turn have caused us financial damage - flights, hotels, and a new last-minute mover. Under this threat, I signed but said via email that I still contested the charges. I have an email thread admitting that the goods to be packed were what was originally discussed, but that United underestimated the effort and cost. The estimate says a certain # of boxes, and United is saying that more boxes being packed equates to a higher cost, but I believe that the quote should be aligned to the goods being moved and not # of boxes, since they could inefficiently pack to raise costs. ***'s boss has said their profit margin is

I was planning to move out of LA. On 10/21, I met virtually with ***, their salesman, for a virtual survey for a quote. During that conversation, I asked a few questions e.g., if it was possible to store my furniture in LA and if the final destination could later be changed. I was clear from that very first discussion that I did not know yet where the final destination would be and that I wasn't in a capacity to confirm until at least December. Reason being that I was still conducting/finalizing work interviews with employers in New York. I was assured that this would not be a problem and that a solution could be to store the belongings at place of origin and ship them to final destination once it was confirmed. Few days later, I received a quote from JG to move furniture to Montreal. As it was becoming clear to me that NY was the most likely final destination, I requested a quote for a move from LA to NY on 10/28. Upon seeing the amount charged was substantially similar to a move from LA to Montreal, I called *** to discuss further. Again, I was assured we could store at point of origin and confirm final destination later in the process. The 2 possible destinations were NY or MTL, however, I was told the storage would be at origin. I proceeded to sign the quote of $10k presented to me recollecting the conversation we had (origin storage + final destination TBD). Fast forward Jan '22, I am being told I need to file a series of paperwork to clear customs and that my belongings are stored in Montreal and that I need to pay an extra $4k to ship my belongings to NY. Once escalated to ***, she gaslit me, invalidated my experience and put the fault on me when it was their mis-communication and wrongly issued contract. The Canadian customs agent told me that I don't need to clear custom because the furniture's final destination is the US, which is another of their mistake to pass any duty $ to me. Their process is to blame client to get more $.

On 03/29 we engaged United Van Lines (UVL) to complete a move between Brooklyn, NY and Oregon. Upon delivery on 04/07, it was discovered that 3 items were missing, which were acknowledged and noted by the movers. We immediately notified UVL, who said they would send us the appropriate forms in order to begin a "trace" for the missing items and scheduled a followup call for 04/09. We received no call or forms; I followed up on 04/12 via email. On 04/13 we received the forms, and on 04/14 I finally connected with a UVL agent. After the call, we were assured in writing via email by UVL that the paperwork for the trace could be updated as necessary at a later date. We submitted the form on 04/23. UVL contacted us once on 04/27 to see if an item they found was ours -- it was not. After hearing nothing from UVL, we followed up on 05/24 and were informed that the trace was unsuccessful, and that we should file a claim for the missing items. The UVL agent provided the claim form, again confirming that, as per our contract with UVL, the claim could be completed within 9 months of the delivery. On 08/18 I received an automated email that a claim form had been submitted for us, which we did not authorize or submit ourselves, for a random settlement number -- $150. I immediately contacted UVL to ask what was happening, and was told by the UVL agent that the she took it upon herself and "submitted the electronic claim form for the missing items with the negative trace" and that I "will be able to amend the claim if necessary," and that I "have 9 months from the date of delivery." On 01/05/22 I submitted the claim form in the amount of $856.23, acknowledged in writing by the UVL agent. After several followups, I was different agent replied, saying the claim was previously "settled" on August 20th for $150, so the case was closed. I immediately responded objecting with the above facts, and despite 9 attempts, UVL refuses to respond. To be clear, we never cashed a $150 check.

I wanted to make you aware of an issue I am having with the United Van Lines claim department. Enclosed is my letter to them outlining my concerns. Thank you for any help in resolving this matter. I am in receipt of your letter dated December 8 which was delivered via the US Postal Service during the Christmas holidays. Unfortunately, I have been ill the past three weeks and unable to respond to your denial of my claim until now. I am very upset and strongly disagree with United Van Lines denial of my claims regarding their loss and responsibility for my belongings during the move from Tucson, Arizona to Midlothian, Virginia, December 16 to January 11. I paid United Van Lines a total of $3876.84 and I have been informed that you assume no responsibility for losing my belongings! This is outrageous from a supposedly highly reputable company! I also find it strange that in your recent letter, you sent me only a partial list of t he total list of missing valuables I sent you. Why? I am enclosing a complete copy, again, for your review. The following are facts concerning my claim: 1) United Van Lines representatives were to arrive at 8:00 a.m., December 16, at *** in Tucson, Arizona, to load my belongings and transport them to Virginia. United Van Lines did not arrive until after 2 p.m. 2) United Van Lines representatives were to pack the bed mattress with paper and box it carefully before loading it on the truck. I was in a different part of the house and when I went to the bedroom to check on the packing of the mattress, I was advised it was already loaded on the truck. The mattress arrived in Virginia without my packing around it, nor was it placed in a box; the mattress was very dirty and could not be used. I immediately called United Van Lines and filed a report concerning the mattress. As expected, United Van Lines accepted responsibility to have the mattress replaced/cleaned, which I had done. 3) When United Van Lines representatives were finished all my belongings to be shipped, they assured me they had loaded all of them. They did not have me count boxes. I notified United Van Lines. A truck was then sent to *** to collect the forgotten boxes. My stepson, ***, witnessed the boxes being loaded on the truck. 4) United Van Lines did not deliver my belongings to me in Midlothian, Virginia until Monday, January 11, 2022. I was not asked to open boxes or enumerate the number of boxes. I was only required to accept the delivery of what United Van Lines workers unloaded and to give the driver a cashier's check in the amount of $1,111.94. Prepayment of $2764.90 was made to United Van Lines prior to the move. 5) I did not unpack all the boxes at once, but rather in an orderly manner and as time went by, I realized how many of my belongings were missing. Of course, I would prefer for United Van Lines to locate my belongings, but if they cannot be found, United Van Lines has a legal obligation to replace them.