United Furniture Warehouse
Reviews and Complaints

I purchased a bedroom packages in this company four years ago and bought a Full 5yr blanket coverage in my furniture. And two months ago i am claiming for my warranty. Though they are so slow booking an appointment for the technician to see my furniture i patiently wait. And my appointment day came and the technician check all the furniture and even taking picture of it. And even saying to us that this one can't be repair anymore it has to be replace..etc...and keep saying he will keep in touch with us before he left.After two weeks we didn't hear anything from him. so called their office and followed-up regarding my claim. Suddenly i was surprised when i talked to the manager that he didn't put any note in my file and nothing has to be replace and all the peeling is normal. I was so disappointed was so mad that they are us giving me $200 store credit in all the items that has been damage and it say in their warranty that all the peeling finish and moving furniture is covered. I keep insisting that i can't accept the $200 that they are offering me and i want a replacement. But in the end they told me that i have to take it or leave it. This company is too good to be true when you are buying but if you are already claiming they will just hang you there. Just taking your money for the useless warranty that you can't used in the end. Hopefully they will find someone that can really blow them. I'm sorry for the word, but they are making people stupid believing that they can claim something if they buy the product.

Purchased a recliner Feb 2016 for $600
Sales and delivery staff were fine but after about 3 days the seat of the recliner sank. Imagine a 2 year old sitting on a toilet seat.
They replaced the recliner without issue. After about 3 days the new recliner seat sank.
I asked for a refund and was told no refunds.I had to spend more money for another recliner or lose what I spent.
I researched the method of manufacture and found one manufactured differently for $100 more.
I didnt want to spend more than that as I was leary but sure wasnt going to spend more.
They delivered the next recliner, it was missing padding on the seat, arms and back.
When I reported it they said they would send The Furniture Medic of Calgary. After about a week I called them and found thy hadnt been notified. There was a Furniture Medic and they had confused the two companies.
After straightening that out, the Furniture Medic of Calgary decided to tell the Brick I had cancelled the appointment.
Obviously I hadnt and I told the Brick, they then sent a furniture repair person from the Brick.
He came and took pics.
The warrenty people called and they offered me another recliner or a $200 store credit.
Feeling I had no choice I took another recliner.
It is missing padding and is "lumpy".
I didnt report it for replacement as I gave up and think they could send another recliner even worse.
My conclusion is that The United Furniture Warehouse and The Brick are selling very low quality product. I feel I have been robbed.
Never again will I buy anything from either.
Really bad experience.

item code 6734MKRR 699.97 35.00gst Total 734.97
furniture repair #850020

We ordered a fridge the end of June. I still have the message from them telling me the fridge is scheduled to be delivered the first week of August. I called today, August 12 after calling every day this week - they now say the delivery date is September 16th and I should look on the website to see if we want another fridge. I look on the website and if I ordered the same fridge today, we should see it by September 23rd. They told me on the 10th the fridge is on the truck so we should see it by Wednesday (today). Did they loose it? will we ever see it? From all the experiences of other people on this website, we should cancel the order for this fridge and go somewhere else. If we have to wait another month for this one and then not see it, we should see a fridge from another store before we will ever see one from this place.

On Dec 7, 2014 my husband and I went to United Furniture Warehouse/The Brick in search of a bed. We spent a significant amount of time in the showroom trying out beds. The original one we picked out was a medium comfort bed, but the salesman persuaded us to purchase a "much better bed" for about $175 more. The salesman knew we were looking specifically for a medium comfort bed but unknown to us the bed he persuaded us to get was a firm bed. I purchased the mattress pad for $40 as it come with a re-selection guarantee within 6 months. So my total bill was about $800. We choose to take the bed home in our truck instead of paying for delivery which is another $90! When we get the bed home and unwrapped we notice that the dust cover on the box spring is half off, no big deal we staple it back on. In hindsite I should have called them to fix it, the jerks! So we get the bed all put together and go to sleep on it and it is as hard as a frickin' rock! What a horrible sleep the two of us had...my arms fell asleep for god's sake! So the next day I call and speak with the Manager Cameron. This guy needs some serious training in customer service and respectful communication. He was the most rude and obnoxious individual I have ever dealt with. He was yelling at me, he was condescending, and he was arguing with me...everything that someone in a customer service role shouldn't do. How he got his job I will never know! Basically I explained my situation, the bed we purchased was definitely not the same bed we demo'd, he insists that it is citing that 50 people/day try it out hence the reason it was so soft. I'm still convinced this can't be one and the same bed. So at the end of it all, all I wanted was for them to pick up the bed and allow me to come in and exchange it for something I wanted in the first place. So the one and only negotiation starts...he offers me the floor model, which 100s of people have tried out. I ask him to clean it for me, he says "no", I ask for a discount he says "no", I ask him to pick up the bed and cover the charge ($90), he says "no". I just bought an $800 bed and he won't even cover the pick up charge of a measly $90 to satisfy his customer...holy crap! There is absolutely nothing he will do for me, end of negotiation. So essentially now this is my problem even though his salesperson misled us to believe this was a better bed. I can't even get my money back - talk about ridiculous! And throughout this entire conversation he is the most rude and disrespectful individual you can even imagine - what ever happened to making the customer happy...this guy couldn't give a rats' ###! A few years back I had another run in with the Brick on some other furniture I purchased, but I decided to give them another chance. I will NOT make this mistake a third time and I advise people to stay away from the Brick/United. Use anyone else possible, just stay away from these guys...they will hoop you any way that they can. The old saying applies greatly in this case...fool me once...

I bought a sectional furniture on 2013, by the time the sales person tried to sale the warranty to me because she found out I have 2kids, so she said anything if happen to your furniture I can call for fixing or if I am not satisfied they can replace it with new one, but now I called and report the damage that happen to my furniture they said I only have warranty for food and drink stain witch is completely lie. They lied to me to just just sale the warranty to me and now I don't know what to do. Worse experience with this company and I never ever go back there I just waste my money and now I don't have money to buy new furniture. Worse place to shop.😢😢😢😢😞😞😞😞

We got a four piece furniture set. Each of the four pieces clearly stated "100% GENUINE LEATHER". I had my doubts at the time, but the sales associate assured me that if it says so it has to be, the laws are strict about furniture labelling. Fast forward awhile, well within our warranty period, and as the furniture flakes and peels away at the surface, it's very clear it is in face made with 0% genuine leather.
After several calls with the local store, warranty department and customer care, with every person insisting the set we purchased had a different leather content than the next person we spoke with, we were offered the standard in-store credit for our purchase price for non-sale items only, as the warranty covers for the breakdown of the material. We could not nearly replace our set with any current genuine leather they carry.
I feel since we were FRAUDULENTLY SOLD 100% GENUINE LEATHER FURNITURE, we should get 100% GRNUINE LEATHER FURNITURE FOR THE PRICE WE PAID FOR IT. We were rudely dismissed. Warranty insisted that surely our furniture labels don't actually say that. That their system doesn't state that in the product description. To take it up with the furniture manufacturer. That they were in no way willing to give us what we actually bought.
This is a TERRIBLE COMPANY! Don't ever buy anything there.

The UFWExperience

Don't ever shop there unless you it something they can't possibly mess up. Pay a few extra dollars somewhere else if possible and save yourself the headache!

Here is my experience and it is ongoing, I reserached a few other reviews and they are terrible:

http://www.complaintsboard.com/complaints/united-furniture-warehouse-c14109.html

• Bought a bed and delivery people had to come back three times as each time packages were opened items were damaged. The drawers that came with it were also damaged but I negotiated a discount vs. replacing. This outlet is now closed and I can see why.

• 1 year later bed broke so I called to replace parts under warranty
• Sorted out what was needed and assured I would be called back to finalize a maximum of two days later
• Two weeks pass and I have to call back. Apparently it should have been done but wasn’t says new person.
• Transferred three times and explained story three times until I was assured delivery the following Tuesday by Kayla.
• Called as it was getting late on Tuesday and there is no record of any delivery whatsoever. How does that happen? Kayla assured me time and again that everything was set up.
• Now have spoken to Susan in deliveries and she has assured me that I will get a call Thursday November 22, 2012 to set up a delivery time for Friday.
• Gave my story to customer complaints but I’m unsure what they plan to do about anything now except humor me

• 2pm Thursday and no call regarding delivery tomorrow

Personally:
• Time spent on the phone
• Time spent sleeping elsewhere
• No meetings booked on the supposed day of delivery. Tuesday and now on Friday. Two days of business costs.

I don't normally review companies but this is a comon theme so just trying to warn people before they go through the same thing. just awful.

We (me, wife and daughter-17 yr old) bought a pub set dinning room table and two chairs. Sold to us as a package. Was delivered without the two chairs. I called the salesman and he said it was a mistake and would have them sent. He called back later that day and said he made a mistake and the chairs were not part of the deal. We ended up having to pay an extra $200 to get the two chairs delivered. Slim is what United Furniture is. Deceitful. They don't care. Manager would not budge. Despicable company. Do not deal with them as they are dishonest and don't care. I will take them to small claims court on principle.

I will write out word for word the compalaint filed online which is supposedly direct to the VP, yeah and I just won two lotteries.

My husband purchased two recliner chairs at your 99Str. store in Edmonton on Jan/22/10.)n May/14/10 one of the chairs broke, a board underneath had come off ar one end. Also some of the front stitching on the fabric was unravelling. I phoned the store for warranty(my husband was assured it was in home repair when the five year warranty was purchased)but I was told no that was wrong I had to take it back to the store.I phoned back May/18/10 and talked to manager Rob A. who said the salesman was wrong even thpugh both my adult son & my husband were told it was in store warranty only. On may/22/10 I made arrangements to take the chair back to the store and even though Rob A. as there nI had to deal with another Rob.He looked at the chair and said it wasn't broken even though there was a board hanging down.He finally said it was just a quick fix- a statement he made at least five times"well if it wasn't broken what is there to fix? He finally consulted Rob A who said just to replace the chair as Rob A. had said he would."Rob" then roughly shoved the chair in the vehicle and snottily said "yuu have no more warranty even though five years had been paid for. I told him I didn't think it was legal and he said it was in the warranty agreement whick everyone got. I told him we had not got one to which he replied it was impossible as every customer got one.We did not have one and after "Rob" gave us one he went back in the store slamming the door as he went.In conclusion Rob was rude, obnoxious and devoid of any customer skills.My family has been a customer in the past but with the treatment I received from this employee-it has insured you have lost us as customers forever. I feel your "warranty is a money grab and nothing else-one use & no warranty left even though we paid for five years-what would you call it?

No we never heard from the company nor do we expect to just please learn from our expierience & shop elsewhere.

We went to United Furniture Warehouse in Winnipeg in late August, 2009 to look for a couch.

They had advertised a sectional sofa for a good price, and we decided to purchase it. The salesman assured us that it would be "2 weeks, at most" before the sofa would be delivered to our home, and we thought that it was reasonable considering that they would have to order it, so we went ahead and paid the entire cost.

Two weeks passed and we heard nothing, so I made a phone call to the store to see what the status of the sofa was. I was told that it was not store policy to make promises about a shipping date, and that if our salesman did this (the lady on the phone sounded skeptical) he was wrong to have done so.

Customer service informed me that there was no stock of the sofa in the entire county, and that the sofa would arrive during the middle of October, at the earliest. She also mentioned that someone had ordered the same sofa in June and they still had not received theirs.

This week, I called back to check up on the sofa and to see if they knew of an estimated shipping date. The lady on the phone told me not to expect the sofa until middle of December, 2009 at the earliest, and that anything earlier would require a "miracle."

At this point, I was pretty annoyed and asked if the store kept ANY furniture in stock, and the lady actually said that she couldn't answer that question.

I don't understand why a company would ADVERTISE A PRODUCT for sale, and then not have any in stock, and then not even have any on order for an indeterminate amount of time after the sale. I am also angry that we were mislead as to the shipping time, as there is no way we would have bought a sofa that we couldn't receive for a minimum of 4 months after the purchase.

I went into United Furniture in Edmonton to purchase a brown leather sofa and 2 chairs. I purchase them and they were shipped to my home in High Level via Rainbow Transport. The lady that filled in my receipt and accepted my cash payment for the items was too lazy to fill in my name and information. As my daughter Kandice had purchased items there in the recent past she stuck my cash receipt under her name. I did not realize this till after I got back home and when I contacted United furniture they refused to change the receipt to my name. the receipt is of no use to me in someone else's name. I needed it replaced and did not get the call returns I was promised for the next year and a half. also when I purchased the sofa and chair ( at a cost of over $4,000) the brick warehouse who is directly affiliated with United Furniture had a special on that gave you a 42 inch flatscreen t.v. with the purchase of their leather furniture. United furniture did not inform me of this sale and would not consider taking back the item so that I could take advantage of the better offer. I feel like I was royally ripped off and will never purchase another item from the brick or United furniture. I still want my receipts though, I need them for my records. I purchased through the United Furniture outlet on the West End of Edmonton, anyone know where else I could go with my complaint? B. Croy

My boyfriend and I purchased some furniture in August. We bought a leather couch, an entertainment unit, coffee table, rug, bed side tables with the matching dresser and bed. They had 2 phone numbers and addresses for us as my boyfriends mom purchased the furniture but we gave them our information and they had it added as the primary contact info. It is stated on our invoice as such. We were supposed to have the furniture(except the couch it was on back order till late Sept) delivered on Sept 1st as we were going on holidays the day after that and didnt want to wait.
We didnt hear from them and didnt think much of it. So we came back from vacation and went to the store the following weekend Sept 15th. We set up a delivery for the following weekend and found out our couch would now be coming in late October. Saturday rolls around and we spend all day getting rid of our old furniture so we have room for the new stuff. At around 3 we call to find out when they should be as we have been waiting all day. They went to my boyfriends parents house to deliver the furniture and didnt call me because apparently our address and phone number wasnt there for them to see. So I complained and the woman said they would change the delivery day to Tuesday evening and that my boyfriends mom could come in at anytime and have the delivery charge reversed onto her credit card, she didnt have to bring anything with her.
Tuesday comes and so does our furniture after 10pm. The moving guys were very good in fact we tipped them for their work. They finished close to 11pm. We went to bed after trying to assemble furniture till 1am. The next day we tried to finish and discover that 2 of the pieces for the entertainment unit are quite damaged.
Later my boyfriend calls UFW and they tell him they will send it a technician to fix the pieces(which never happened).
We eventually go in on a weekend and ask about the replacements as we would like our new furniture and he says maybe end of Nov which is when our couch should be in. Fabulous. My boyfirends mom is with us and tried to get the delivery charge refunded, the girl sees no message about it and says no. After dealing with her for 15 minutes I check with the manager and he approves it remembering the conversation that took place over the phone. Her money is refunded. We leave after I make sure again that they have my phone number and address on file to contact me when these items are in.
Weekends go by and my boyfriends mom gets a voice message at her home that our couch is in. They called her. Again. So we call this past weekend to get our couch delivered. My boyfriend asks about our replacements for the entertainment unit and she claims it is not anywhere on her computer and she doesnt know what he is talking about. He talks to her for a while and gets her to ask the manager and sure enough they figure it out and they are in. He sets up delivery for the following tuesday which is today. He tells them we work until 4pm each and could they be delivered later in the evening. On my way home that day I get a phone call from my boyfriend saying we wont be getting our furniture today because they tried to deliver it a 4pm! That evening my boyfriend calls again and goes over the same thing again. Next day the delivery guy shows up at 2:30! So I call the store and get some girl that transfers me to the manager before I barely say anything. I ask him about getting the stuff delivered later in the evening and he tells me that they dont do such a thing!? So how did we get the furniture the first time? Doesn't matter, he says it can't be done and I have to call back the next day as our stuff is in limbo and can't be set up for delivery. So I call on Thursday and the girl who barely speaks english just transfers me to the Assistant manager before trying to help me. So now I have delivery set up for Saturday afternoon. Which sucks because we are housesitting in the suburbs and now have to drive back to sit around and wait for furniture that Im just not too faithful in anymore. So here I am with no couch as we had to get friends to come over and move it Monday night(Remembrance Day). And my pieces to the entertainment unit in the middle of my living room ready to be moved.
What an experience let me tell you olmost 3 months of waiting on bought and paid for furniture. This is the first time in my life that I have ever taken the time to write out a complaint about a company. Oh and none of the email adresses on the website seem to work. They were all returned as address "not found". I even tried to send them from work and I work at a bank so it should have gone through!

Bought a beautiful dining room set, loveseat and couch...not told that it would have to be assembled...delayed for more than 4 times..when it was finally delivered was a little upset had asked movers if they could help move other older furniture out on the lawn, said no, said fine was little short with them, instead of continuing to do their job what do they do they take off! Is that the most insane delivery you've ever heard of? Albeit i shouldn't have gotten frustrated. No furniture after being promised it would be delivered over the duration of 2 months. Then! They come back and that's it had to unwrap the whole enchilada. Soon after a bill comes in for finance charges which I'd been told would be do not pay for 1 year...what a crock! Needless to say the credit card company will do a little reminder call and at the best times, dinner, at 7 a.m. not even awake yet on a saturday to boot, this evening they called well over 8 times when I'd asked who they were and why they were calling..half the time they don't even leave messages they just call and then hang up.

So the actual store leaves a message the other day to say hey after it beiong delayed again for two busted chairs and delivery was supposed to be done oct.25/07 misinformed by their supposed system. This company i tell you is the absolute WORST, they're manager when asking for a head office address this evening hung up on me over 6 times. All I want is a nice smooth sale no hangs up no delays no problem. I also work in the service industry and if I treated my customers this way I wold be promptly fired.

Well i'm sure that this complaint will go no where fast