I need to file many complaints against this insurance company. The customer service is awful. Multiples times. I need to talk with someone to go over how many times and hours I have spent with numerous problems. This has caused me and my family so much stress. I have never dealt with such a company that tells people lies and the wrong information. Hours of people not speaking English's and hard to understand. When I need so much help with my husband and his health during this critical time. Giving me mis lead doctors, your information is not up to date in your system causing me to spend hours on a chase. Plus the customer service people do not know what they are doing. Numerous times me and my husband have said please add me to the account. Every time I have to wake him up or stress him out. You have recorded calls I hope so you can see what I am telling you. The one thing that upsets me the most is the wrong information given to us.I would like to talk with someone about this. I am tired of dealing with supervisors that do not help either and tell me no one else to speak too. Not acceptable