United HealthCare Services review: No reply to my complaint filed on 1/6/25

I used LCP transportation service LLC, 4310 Guion Road Indianapolis, IN for 5 trips paid through my insurance (United Health Care) to go from my house at 817 Third Street, Covington, IN to my radiation treatments at 2505 N Lebanon Street, Lebanon IN on 11/20/24, 11/21, 11/22, 11/25 and 11/26. (Trip ID 2655083) On Monday 11/25/24 Driver dropped me @ around 1:30 and my radiation was at 1:45.. I was done and called for a ride @ 2PM and then several times after that every half hour trying to get a ride home. You finally sent a Lyft driver to take me home at around 5:30PM. This is inexcusable as I was sick from being out in the cold watching for a ride for hours. Then on Tuesday 11/26/24 your driver said he would wait for me until 2:00 and dropped me at around 1:20 and I was back out at 1:47 and he was gone but sent a text with a number to call. Anyway after several calls a driver picked me up at 3:07. Both these trips caused me physical and mental sickness for several days and put my life in danger. After deciding it was not worth risking my life with LCP transportation I paid for my own transportation out of my pocket to Mac Van in Covington, In [protected]) for my remaining 15 trips to radiation. I have attempted contacting LCP transportation through emails and facebook private messenger with no response. I also filed a complaint against LCP and UHC with United Healthcare on 1/6/25 but I have not received any reply. I want reimbursement for my 15 trips since the service offered by UnitedHealthcare puts my life at risk. I called UHC on 1/6/25 and filed a complaint (64 days ago) and want a reply as well as apology from LCP transportation in writing.

Sincerely
David Hollowell