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United HealthCare Services

United HealthCare Services review: UHC app and customer service team

M
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2:57 pm EDT
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I called to see why the UHC app doesn’t show what my vision copays and coverages are (it shows it for dental, but only an ID card for vision). I was transferred to FIVE different reps, none of which spoke English very well. It was a comedy of errors…transferring me to the wrong department, disconnecting me, and once even transferring me to Delta Dental whom I’m not even affiliated with. In each instance the recording said to stay on the line for a survey which never came. Total waste of 2 hours and 17 minutes

Desired outcome: Provide a phone survey when that’s what you offered. Put the vision coverage on the app. Hire competent CS reps.

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