uniuni review: 33% successful delivery rate

UniUni attempted one delivery of two packages. Their official policy says they will re-attempt in 24-48 hours which they did not honor. It’s been 6 days now with no update on tracking. I have called customer support every single day. They tell me every day that the packages will be delivered in 24 hours but it never is. One call revealed that the packages were in the personal possession of a driver on a day he was not working. Is that legal? Another day they tell me that it has be assigned to a new driver?

Ultimately their website is broken, their customer service is rude and unhelpful. For all I know the first driver stole the packages. After informing BBB, city news, and ebay for three days, still UniUni has not responded nor update any tracking nor attempt any deliveries. I have two more packages coming to be delivered by UniUni and the amount of stress and anxiety this is causing me is inhumane.