University of Phoenix [UOPX] review: financial 80

The University of Phoenix crossed an ethical line.After endless computer trouble I knew I needed to drop before the 2 week deadline, they wouldn't let me drop. They went as far as to post threads in Arizona to meet the class requirements. Just enough to allow full billing. Then it was"sorry we can't help", How convenient. I refused to pay, they refuse to let go of the credit report they hold hostage.Anyone with a similar complaint should contact Leanne Chitwood http://arizonabbb.org/ not that she was any help, I don't think anyone realizes how often this crap happens.

I really loved my classes at University of Phoenix, and had just started into my first semester of classes. I had received a loan to help start me off. After the third class, and starting into the fourth class, I became very ill. I had to have an emergency appendectomy, and they discovered something even worse underneath the area they removed. I was out of school for days. When I came back, all seemed okay, but my health was a real challenge. The ONLY secular hope I had going for me was my schooling, and the doctors were saying that I might have an incurable disease, and that I needed to stay focused on something that would give me hope. One day, the teacher came to me and said that he couldn't find my name on his class roster anymore. He had to manually add me in each week. I went to my counselor and asked them what was wrong. They advised me that UOP only allows a 29 day break from classes, otherwise you are considered dropped. Although she knew that I was ill and in and out of the hospital, she neither told me that there would be a problem, nor advised me to do anything more about it. She said that they would "fix" the problem, and I should continue taking my classes. At the end of the class, the English Professor had to manually enter my grades and attendance in the system. The situation was still not resolved. I went back to my counselor, and asked her what needed to be done. She said they were still working on it, and told me to go ahead and start the next class. One day, the class was there on my UOP classes log, and the next day it wasn't. She said to go ahead and go anyway, since they were "still" working on it. After a few days, she came to me and said that I should "sit this class out" until they fixed the problem. The next thing I knew, every month they said this. My health was deteriorating because I felt so depressed about this. A year later, I received a call from a UOP representative saying that now would be a good time to start classes again. I asked them if the problem had been cleared up, and they said "what problem?" After they checked, they said they would work on it. During this time, I received a letter from the Loan department stating that I had defaulted on the loan because I had quit classes. I NEVER quit! I was asked to wait to come back by UOP! They did not care, they wanted their money. If everything would have been done correctly, then my loans would not have come due until the date that I signed up for on them. I called UOP, and they said they would straighten things out. Two months later, I got a letter from the Loan company saying they were going to impact my credit rating and possibly start deducting the money from my paychecks. I called UOP again, and they said they would work on it. Then one month later I was able to speak with a "specialist" who said that she could fix the problem and get me back into classes. I was so excited thinking that finally this problem had been solved. But it turns out that she only "fixed" their side of the equation, and too bad about the financial part. Of course, now I couldn't get a loan anyways because I had a defaulted loan on my records. When I was well enough to finally get a job, that agency kept telling me that they were going to garnish my wages. I was not making enough money to support myself, and by all this time I would have graduated from UOP with by BA in Business Management! My cohorts had already graduated! I told the agency that I had a claim with UOP regarding the default, but they did not care. UOP certainly did not care, and they continue to call me and email me as though they did not do anything wrong. I just received a letter from the IRS that I will not receive any money from them because they have applied ALL of my tax return to this EDFUND group. My complaint was not that I didn't owe them the money, but that I signed a contract stating that I would stay in school and complete the courses and then my payments would start. I did not choose to leave, UOP forced me to leave. I would have been able to get a better paying job by now had I been able to just completed what I started. As it is, I am barely able to squeak by. Not to mention that my credit is ruined because of this. I have no idea how to get any resolution on this matter, because I have never been able to find any group that cares enough to do something about what is happening at UOP. I know that I can't be the only one that these types of things have happened to. What else can I do? Please send valid suggestions to NancyDruDC3@aol.com. Thank you for your time reading this, I hope that you will fare better than I have.

That really sucks, and I hope you get this matter resolved, and even more so I hope your health is good. I will however also add that this same situations could have happened to you at any school and at any time. I strongly urge every person thinking about taking out privet or federal student loans to really understand all of the rules and penalties for not following their guidelines. Loans can be a means for a better life for many people, but understand what exactly they are. Take education into your own hands, it is more work, but less headache in the long run. The 29 day rule is not a UOP thing, it is a Financial Aid thing, that every school must follow. They probably should have been able to handle it better, but I am sure there is some self-accountability things you have not fully disclosed. Like when you got sick, and stayed out for more than 29 days, did you or a family member notify the school. A lot of the timeline things you mentioned, dont really make sense. People---Schools have to follow very strict regulatory guidelines from Federal Financial Aid and Accreditation mandates. When push comes to shove they will choose to do something not in favor for a student, but that preserves their accreditation/federal funding because loosing that would effect hundreds of thousands of students. Again it sucks what happened to you, I think I know exactly why. And for lack of a better explanation, you fell in a grey area to them, they made a harsh business decision too play it safe for them. YES EDUCATION IS A BUSINESS.

My daughter is/was who knows? a student of the University of Phoenix. She was so excited and was told that she had received the financial aid and that she would receive her degree to be a school teacher. I told her to check out these type of message boards before commiting to the program. She did not take my advise and is now paying the price. I did my ABA with AIU onlilne and I recieved books, something UOP does not provide to their students. I had a email to each instructor for questions, something UOP does not provide their students. She has failed the 4th course because her work is not posting and she can not get in touch with the teacher, advisor or dean. I hope this complaint will assist someone in making their decision not to attend UOP, as my daughter has found out, Mother knows best. AIU is okay but I am attending Virginia Tech for my Bachelors in Healthcare Management as they offer a better program and their accreditdation is not as wishy washy as AIU's.

UOP does not provide books? UOP does not provide e mail communication? UMM...

I currently am a Student for the UOP in Southern California and I have access to my professors, their e-mail addresses, telephone numbers to call in case of an emergency, the main campus in Arizona and the all other contact numbers to technical support when the OLS is not working. Perhaps consistency may be overly drawn but obviously what needs to get done does not happen on its own

Nancy,
Your academic counselor should have had you request a leave of absence, which would have let you stay out of school for as long as you needed without being dropped from your classes. I'm sorry it didn't get handled better in your situation. I'm surprised that your loan went into default so quickly. It usually takes years before they consider you in default. If the school hadn't followed their strict guidelines, they would have lost the ability to offer financial aid to anyone, putting them out of business. UoP is a for-profit college, so they have to consider their bottom line as well. There are things you can do to correct the situation. Go to www.nslds.ed.gov and find out about your student loans. You can contact the creditor and make arrangements to get yourself out of a default status. Once you do that, you can go back to class again and the rest of your loan will be deferred. I also highly recommend that if anything happens again, you keep in touch with your academic or enrollment counselor. Usually enrollment counselors can put you in touch with the right person and work for you to make sure things get done. If you have any more questions, you can email me at mytquinn39@yahoo.com.

UOP provides books online in an adobe format as well as 2 emails and 2 phone numbers for each instructor and the instructors are required to keep regular office hours so they are accessible. If your daughter is having problems, it's likely because she is not following through. If her assignments are not posting, she needs to call tech support, which is available 24/7 and they can take care of it for her.

You academic counselor is not getting paid to help you, he/she is paid to put you off and to take your money. I just got burned by UOP and no one will get back with me. I am ready to put up a fight and I will take this as far as I can and those of you that have been taken need to sue, not complain. If you are ready for a fight get on board, if not I am going without you. Cathy

I was desirous of expanding my education at a late age in my life and wanted to get updated on some issues including computers and programming, management today, etc. I started with The University of Phoenix with a few online courses. Well, I'm sure many experienced what I did with the ever changing financial councelors, academic councelors and every other person that worked for The University of Phoenix being there one day and gone the next. One email worked one day and not the next. No one knew what the other person was doing and one couldn't get a question answered at all. It was obvious that this, what I call COMPANY, not University, was growing faster than it could handle and their very own management was way out of control. They had no idea what they were doing. They had the nerve to attempt to teach courses on management? There were so many screw ups, so many wrong answers, so many lies, so many problems presented to me in a very short period of t ime that I couldnt' concentrate on my studies as was the case with so many others at that time. Finally, (I thought), someone came to my aid and told me that The University owed me $2243.00 as a credit and it would be put on my account. Well, needless to say it never appeared on my account and now two and one half years later three credit reports show me oweing exactly $2, 243.00 through a collection agency called APOLLO which is owned by The University of Phoenix. After countless calls, countless emails, countless mailings, notes, etc I just couldn't achieve one inch forward with all this. Finally, I just decided to send them their $2, 243.00 but I put on the back of the check that they had to take me off of all three of the credit reporting agencies and show "Paid in FUll" on them. I also said "this check is paid without prejudice". Well, Ms. Genie Winship, the Account Analyst after getting the money in her hand said she would return the check to me and wanted an other check re-issued to her. I simply wrote her back and said NO. I told her that if she refused payment that I would not re-issue any check and that she nor the University would EVER get one red cent from me for eternity. I mean that. I am disabled. I am near a PH.D. Degree, which I don't need and I don't need them, nor the University for anything. I could care less about what APOLLO GROUP says about what they THINK I owe them. I do NOT owe them one dime and when I decided to pay them anyway, they refused my money. Therefore, I say they get nothing now. This so called University treats students who are sincere like a number, not a student. It is MONEY, MONEY, MONEY and that's all that matters to them. I got sick of it and I want all who read this to know that you are in for a ride when you deal with The University of Phoenix and it is NOT going to be a nice ride. It is going to be a wreck.
Damage Resulting = This has cost me time, wasted energy, postage, fees to consultants, research fees and physical and emotional stress which is unbelievable over what I thought from the beginning was going to be a pleasant experience. It turned out to be a NIGHTMARE!

I am newly enrolled in UoP Axia College. I have been reading all the complaints regarding the financial aid and student loans. Almost all the complaints have something to do with people dropping out and/or not completing the courses for one readon or another. My question is regarding the extra money from the student loans that are supposed to be forwarded to me. Can anyone tell me if they had a problem receiving that money?

I also am currently enrolled in UoP Axia College, so far, I havent had a problem. I have contact numbers and direct email address' to the instructors. I have only one question... the extra money from my student loan, that is supposed to be sent to me in two separate disbursments. Has anyone had a problem receiving their money? Am I safe to assume there will be no problem receiving my money as scheduled? Or should I worry?

I have been experiencing a living nightmare since Nov. 2017. UoP/Apollo Group has so much money and power that they can afford to buy anybody and everybody. It is the most unscrupulous organization I have thus far come to know.

Please let your voices be heard. E-mail Dale Hillard at the DOE: dale.hillard@ed.gov and Linda.Henderson@ed.gov. Let them know how many people are suffering the abominable consequences of joining a school that we had no idea was going to literally ruins our lives.

Also, has anyone organized a peaceful and lawful protest against UoP? If I can get just one person to join me, I will DO IT! In the meantime, please inundate the folks at the DOE with e-mails. Persistence will pay off. I am afraid of what the UoP organization can do, but I can not allow fear to paralyze me into hopelessness, helplessness, and seclusion. I will not allow them to make me a prisoner in my own home.

I am a UOP student. The reason counselors ask about personal issues are to ensure that you are a motivated student. It is not prying it is uncovering motivation. If I said that I wanted to save money for a new car and every time I pulled out my credit card someone would say what about that car... I may think more before the purchace.

As for posting. Attendance is ONLY 2 days a week. So, if your husband is that close to being dropped then I doubt he is doing all the assignments.

Grant money. Let's say you got a total of $5000 in PELL grant money for one academic year. The government ONLY will release half of that money at a time. So, the first $2500 is for 12 completed credits.

I have a hard time understanding how you would get the impression that UOP would KEEP your husband from attending another school.

Now, what you may have heard and misinterpertated was

IF HE DROPS FROM THE CLASSES HE WILL THEN OWE THE MONEY.

OWED MONEY WILL STOP YOU FROM ATTENDING. Not UOP.

The best thing to do. COMPLETE 24 CREDITS. That is one year and Financial Aid starts over. Next best thing complete 12 credits since that is what your first grant money was sent for. The third best thing is DROP AND USE THE GRANT MONEY TO PAY FOR THE MONEY OWED.

Hope this helps.

Just a thought. You took classes.. did not complete them... shock it is on your credit report... and when you pay the company with a check that is written on the back (which you are not to do unless your endorsing it) was rejected you are shocked again. I am confused.

I attended uop in 2017. They were extremely helpful signing me up, but when they started pushing financial aid, I informed them that I had the montgomery gi bill and did not want a loan. They persisted and told me to do the loan for the time period until the gi bill kicked in. I now owe sally may $3000.00. While taking classes, they increase tuition so I had to pay out of pocket as well! I finally got fed up, emailed my counselor, the teacher and staff member that I was pissed and quitting school. I attended 2 weeks and now I owe them $1100.00 out of pocket for not canceling the proper way. They will not release to my new school until I pay and since I put uop on my list of schools I had attended while applying for my new university, they will not accept me until I get uop transcripts sent to them. One big student trap. Beware vets or anyone interested in uop, they are not worth it and the government should warn all veterans about uop's shady practices.

While the education may be sufficient for some people, it's only valuable if you lean to the HARD left, as far as socialism goes. The instructors are VERY socialist in nature and if you do not follow their ideals then you get docked or threataned. Complaints to the school go nowhere.

The big ### of this school is, if you don't complete it(I dropped out to go back to my old school), they send 50% of your loans BACK to the loan company and then come after you for the money. They also deny you your transcript until you pay that off. Then they tell you that you have a responsibility to pay them.

As a citizen I have to be held accountable for my actions, a nd they should be too. They were stupid enough to send the money back as punishment for not graduating from their school. That sounds an aweful lot like extortion to me, which is illegal, yet they continue getting away with it, and their excuse is since they are an educational institution they are exempt from the law. Why do we even have laws now if everyone is either exempt or above the law? Might as well do what the government and corporations do and start using our constitution as toilet paper.

Anyone who reads this complaint needs to know that it is full of CRAP! What kind of school would not provide books or contact information to instructors? Sounds like this lady's daughter has issues of her own and needs to get herself together! If there were no books, then how did she pass the first 3 classes? Sounds like she doesn't know how to utilze her resources properly!

Why did you list UOP if you dont have any credits from them? DUH!

Please google all the complaints about the University, including the court cases, then decide. I personally have attended this school, and am looking for a class action lawsuit to join due to my headache. Please just be careful.

I have been a student since october 26th and I have been having the most miserable time so far. The school seams to be fun, but I have not seen a dime as far as grants or financial aid. I have been too two colleges and I have always gotton money asp. I have been having to use my daughters child support to pay for the internet and all my supplies. So as far as I am concerned I would not even give this school a referral. And I don't even drink or smoke or use any kind of drugs, But I know someone who uses her school money for drugs, just makes ya wonder what kind of school this is. so far I do not think very highly of this school.

I am signed up to start classes in January 2017. I am surprised to see these complaints.

However with University of Phoenix being nationwide could it be that there are always a few bad apples in every bushel. Please response if anymore comments.

Lookie Lou,
Please reconsider your choice of educating facility. This is not just a few bad apples. This is a greedy and corrupt institution that cares about nothing except profiting, mainly illegaly and unethically. If you have read the amount of complaints, then you must realize that there are a whole lot of rotten apples in that business.
If you are bold and brave enough and really want to be sure, how about calling up your academic advisor and say that you have changed your mind about attending UoP. See what their reaction will be. I can say with 99.9% certain that they will try to retain you at any cost. However, if they behave in an appropriate and ethical manner, you will then know whether you should attend UoP .

I have been a student twice. [protected] and now. Both times, it took a while for the first financial aid and grant process to be completed. And both times everything worked out fine. Contrats on getting started and good luck.

I am extremely distressed about the handling of funds at uop. They are holding everyones money, promising them pell grants, taking my loans and not sending the
excess after loans have been submitted. i call, i send emails to my financial aid advisor, and she keeps promising that it is coming, my fiancial aid period ends on jan th 2017. They do not have a problem charging on your account for classes you have not even started. But, they refuse to help you with the money that is due to you for the financial aid period you are in now. I call the 1866# and they finally get my financial aid officer on the phone that says i have to call the processing center. she does not know anything after 16 weeks of waiting. I call the processing center they tell me this has already been processed a long time ago that they are already processing me for 2017. Where is my pell? Where is my refund from my loans? no one knows, runs me in circles, treatsme like junk because i want to k now. Does anyone out here know what to do? no one is available to talk or to find out. do i really have to join a lawsuit to find out? why is this happening? help me please zimmerlifamily@yahoo.com

If I were you I would ask the state school about all of this and see what they have to say, at least you can trust them. Good luck to you both. I had the misfortune of ending up $4, 000 in debt and for nothing, none of my credits will transfer to the community college I am attending now. Never trust the for-profit schools.

Hello, everyone. I would like to remain anonymous for personal reasons. I'm starting my third year at the University of Phoenix, which means I'm starting my Bachelor's degree in 3 days actually. My Associate's degree was earned through the Axia College of University of Phoenix and I have to say that I am very surprised with the education that I have received. This school has been a dream come true for me! I have a 3.8 GPA, and I am very excited about starting my Bachelor's program. However, I decided to look into consumer's experiences with the University of Phoenix and Apollo Group and I am literally about to have a stroke! There are more negative comments than anything. So, the reason for my post, it's not really a complaint, is that I need some answers if anyone has any insight. My enrollment counselor did not tell me that the Bachelor's program at UOP was in the group learning style. I don't think I will benefit from this as a student, which is why I chose online learning instead of the traditionally classroom setting. Does anyone have any experience with group learning at UOP or any other online college. What should I do? Your help is greatly appreciated! Please respond ASAP.

I agree. I've been with this school for 3 years and have had a great experience. UOP's accredited nationally and then has separate requirements from state to state (so people should check their state website for accreditation before attending any school) just because a school is nationally accredited does not mean it is in every state by their commissions. Furthermore, AIU is far worse than UOP. I know from personal experience about 5 years years. UOP has helped me alot! There is always contact information and tech support 24/7 at this school!

I have two more classes too get my bachelors in IT. Every class you will have individual assingments and group assignments. Most of the time, the group assignment is split up and everybody on your team, which usually consists of 5 classmates to make up a team, then the work can be spread out so each team member has a section to work on. You really do not communicate with oter members of the team that often. Most of my time was spent on the individual assignment. When they say group learning they basically mean you will have to work together to get one assingment done. Nothing major.

WELL MY FRIEND - THEY GOT YOU - BECAUSE NO MATTER WHAT YOU MAJOR IN AT THE UNIVERSITY OF PHOENIX - YOU WILL BE IN A GROUP ASSIGNMENT...AND YOU ARE CORRECT THEY DON'T TELL YOU ABOUT THIS UP FRONT...I DIDN'T FIND OUT ABOUT IT UNTIL THE FIRST NIGHT OF CLASS ON-CAMPUS AND IT WENT DOWN HILL AT THAT POINT...SO ALL I CAN TELL YOU IS GOOD LUCK - AND GOD SPEED TO YOU!

I am enrolled in UoP/Axia college, and had some of the same concerns that I have read here. I can say that I have had no problems, as of yet. I have 2 email address' and 2 phone numbers to each of my instructors. If I have questions, they answer in a timely fashion and make sure that I am clear about the assignment, they have never just brushed me off. As for the extra money from my loans, I have had no problems receiving that either. It usually takes about 10 days, but I do receive all that is suppossed to come to me. One of my classes did require that I buy an actual text book, but all other reading materials are provided online. All in all, I'm happy with UoP. They have also been great in regards to me getting sick and having to drop classes and start them up again at a later time.

I am also having a problem with UOP and their billing. As I read some of your respones, I know that it is UOP employee posting them. Saying that the person is at fault and not UOP. Guess what THEY DO LIE TO YOU AND THEY DO CHANGE THE PRICE ONE YOU. ALSO THEY DO HAVE INSTRUCTORS THAT DONT EVEN KNOW HOW TO WORK THE INTERNET, AND THE SCHOOL IS PAPERLESS. My last class I physically had to up to the intructor and show him my work and how to use the internet to open the assignment. But that wasn't just me it was the whole class. One more thing, they told me because I was in the reserves I get a discount. well I did for the first class then it went up to regular price. Every time I talk to them about it. They keep trying to find out more about my personal life and how much MONEY I AM GETTING AND FROM WHERE: WORK, GI BILL, GRANTS, LOANS. Yes they want more money. but still I have to keep fighting with them to get my discount which has been 3 months now and still no discount for being military.

In 2017 I attended Axia College online. What a mess. They must have contacted me 10 times a day AT LEAST until I was approved through the federal government for funds. Then all of a sudden all these Axia people who were supposed to be there to help disappeared.

They started me on a class without notifying me. They then treated me like an elementary school child and took away a class because they said my attendance was not satisfactory (I am in my 60's). Then I begged them back for the class they took away and they stated that my attendance was not good enough (What?) even though I had no idea I was enrolled. Then I could never get in touch the same counselors who said they would always be there for me for any question or problems I may have.

I was almost finished with my one and only class and ready for final tests when toward the end of the class I answered an participation question.

Upon answering that question I was verbally and viciously attacked by another student for my answer. It scared me so bad that I I backed out of the class and tried to call a counselor. No one would return my calls.

During this time is when Axia College finally gave the class back they had taken away but no one called to tell me and I was not about to login due to the student who attacked me. I could get help from no one. However, when it came time for monies to be paid you better believe they called me. I will not pay a dime for one class I never attended to a class I never knew I had to a college that will not return phone calls and I did not approve any federal monies to be paid to Axia. They are coming after me hot and heavy for $2, 000 for one (1) class.

I will not pay them. They have destroyed my credit. I will not pay them. They have harassed me for monies by sending me one letter each day for over 3 months. I will not pay.

There seems to be no numbers they supply a student with if the student has a problem. They do not care about you after they know the money is approved. The money is their bottom line. Period.

Question: Do the teachers at Axia College have no control over the classes that they cannot see what is written before it is posted online? I was fearful for my life upon received the student attack. It is only a matter of time before something bad happens to another student because of what Axia College is doing and if I were a teaching at Axia I would be very careful because Axia is using you and if you have not control over your classroom are you really a teacher?

Axia College is a dangerous place to attend and anyone should know that you can be attacked by another student just for doing your work. Everyone attending class there need be very very cautious!

This college is treading on thin water and should be reported to federal authorities for misappropriating the federal monies they receive for your attending college there and the Texas Attorney General for a verbal attack on a student and the Department of Education for approving them for monies in the first place.

I have kept all my names, dates and documentation. Please everyone keep yours also because this will happen again sooner or later.

Axia College is liars and thieves. I do no want to see anyone be hurt, physically or mentally. . This college is out of control. Any college that is incapable of protecting its students is unacceptable.

Man, I am dying to hear your answer to the participation question, and the other student's response. Please please post it!

In 2017 I registered for AAHCA/Medical records and the counselor put me in another classAHCA the day before, then did not change this, which I am sure was intentional and a good bonus for her. The courses ran the same until four months before graduation, then they wanted me to take out another loan to complete a course I did not register for and offered me one class for free. I still needed four other classes and would not even be certified as I was told when I enrolled. Even though I had copies of enrollment papers and all emails. letters. I contacted BBB, Consumer affairs, FTC, Department of Education, Student loans, Attorney Generals, Senators, College and University Accredidfation office( Accredidation office I never heard back from). I was told nothing could be done since they cannot help with courses or funding for a wronged education, it was out of there jurisdictions. . I think the Government is involved in a scam with student loans so they can collect that interest. I would think the University should be paid if the proper degree is received, but they must offer up some great campaign donations. I don't see how they can get away with this. Like many others I have been scammed by financial aid and University of Phoenix just to be in debt with nothing more than a $20, 000 for a General education which is worthless. If anyone knows other sources to send a complaint please let me know at renje2000@yahoo.com

I transferred from another college to the University of Phoenix with approximately 12/13 classes to go to get into their fast trak program to complete my degree. I was told by UoP that all my credit hours would transfer over. So I started the first class on May 11th, 2017. Well, my transcript had not been updated in their system before I began, but they assured me that everything would transfer over. On May 18th, I checked to see if my transcript had been rec'd and updated in their system. It had, but only 54 hours were transferred over. Rather than completing approximately 36/39 hours, I would be enrolled longer to complete at least 66 hours @ $12, 500 per 24 credit hours. This is the equivalent to a little less than 3 years. This would put me in financial debt of approximately $37, 500. I contacted them immediately via email and left a voice message. My call was not returned until the next day. However, prior to this I rec’d and email or phone call EVERYDAY from my 3 advisors. When they did respond on the following day, I was told more or less that's what it is.

I withdrew from class on the morning of May 19th.

The same day I withdrew, I rec'd a demand for payment phone call and email for $403.00. The phone call said that if I withdrew right now before finishing the class, I would be financially responsible. So the next day I got a call that they were turning it over to a collection agency as I was past due on the debt. Yes, not even 24 hours after I withdrew, I rec'd emails and phone calls saying just that. And every day since, I have rec'd calls and emails.

Well today, I rec'd 3 phone calls w/their number blocked and 2 emails saying, that my bill is now $721.00, because I didn't pay it within the first week of withdrawing. The total amount of $721.00 is due by June 10th, 2017.

It has not been 2 weeks and these ppl are harassing me because I w/drew. From the 19th, when I officially withdrew until today, it has been 13 days total.

I have a debt of almost $800.00 for 9 days of “learning team”. In my opinion the UoP is an absolute joke and their unethical business practices prove it.

online course for doctorate level does not meet even SC high school level standard. I am a high school teacher and took the introduction to their doctorate level course and I decided immediately that the product is not to par. When I informed them of my issue the customer service was aggressive. Rubrics are hard to understand with no detail. The teacher comments are too vague for learning. Teacher comments of discussion did not align with the class discussion thread. I took 2 courses in 2017 and it was not like that. This university is no longer institute of learning, but a cash cow.

Here are a few # you may need. www.ed.gov/ (tel [protected]. fax [protected]. oig.hotline@ed.gov agent Kathy Edison) Misused Inspector General hotline to report student aid fraud, waste and abuse.
Go to FAFSA website and chagne your school loan code to any other school besides that school. For direct loan call [protected].
AZ state license to place a complain call [protected] x 226.

Also contact Arizona State Board of Education
1535 West Jefferson, Bin 11
Phoenix, AZ 85007
Executive Director: Vince Yanez
Tel: [protected]
Fax: [protected]
Email: stateboardinbox@azed.gov

I love the University of Phoenix. I do agree however, that their financial aid could definately use a kick in the butt to get straightened out.

I attended UOP for 5.5 years, first finishing an Associate's Degree that wasn't quite completed 13 years prior, then receiving a Bachelor's Degree and finally, taking all the classes necessary for a Master's Degree. I'm in debt $55k and have not been able to utilize my education. While I do not feel it is a sub-par education (because I did learn from the cirriculum), I did not like the "Learning Team" environment.

With that said, my last class was "auto-dropped" for "nonattendance" on the LAST DAY of class. Upon discovering the mistake, I contacted UOP immedicately and was told there was nothing they could do... that technical difficulties were not their responsibility! I had a 99.59% going into that last week of class... now tell me WHO would be okay with the SAC's denial of my dispute? They want me to take the class again!

So, 5.5 years with no breaks (3.95 GPA), sometimes stacking classes, $55, 000 debt, no prospects, and NO MSA degree because of a "technicality"?!? SOMETHING'S AMISS!

My main complaint is that I cannot find a person to help resolve it. It is my belief that they are just passing me around until I give up!

University of Phoenix is an excellent school to obtain an AA, AS, BA, BS, Masters or Doctorate. I earned a BS from there in 2017 and am now enrolled in a Masters/Doctorate program.

Yes, University of Phoenix believes in team learning at the undergraduate level. But please, don't look at this as a negative. In the real world it is important to understand the importance of being able to work with a diverse population. Some of us do not ever have the opportunity based on our current job situation. Working in teams allows you to build leadership skills, one of the foundations for professional growth at University of Phoenix. Unfortunately, working by yourself in school does not give you that same experience.

If you are ever unsure about any program you sign up for... do not hesitate to do more research. Your unhappiness is the result of lack of research or worse... lack of motivation on your part.