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CB Banks US Bank Account forced closure still waiting to be closed - rudolph martin
US Bank

US Bank review: Account forced closure still waiting to be closed - rudolph martin

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6:10 pm EDT
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August 1, 2023, I mobile deposited a check with another bank in my portfolio and that bank had a fraudulent transaction which made the mobile check deposit bounce. At that time US Bank sent me a letter indicating that they are going to close that account but left the account active but a strong hold on it by fraud department. August 15, 2023 while I was on vacation my Monthly Social Security check came through. US Bank Held that check and deposited the check into the account instead of sending the check back to Treasury Department. I have called US Bank customer service several times a day everyday trying to get the account closed and my money. I even went to the Salyersville Branch Manager and explained to him that I really need my money so I can eat and live for the month. He could care less and was not sensitive to my situation. As of today customer service tells me nothing and US Bank still has my funds of $1,361.71 in my account and will not sent those funds to me which was sent to my by Federal Government.

Desired outcome: I want my account closed and money sent to me soon as possible of $1,361.71

Update by Rudolph Martin
Sep 01, 2023 6:16 pm EDT

I went to Hillsboro Ohio Branch Manager Trevor and he seems not to customer service minded to help me at all. Even when I explained to him that I had no money to live and eat. Why does the bank think they can just hold my money and send it to me so I can eat and pay my bills.

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  1. US Bank Contacts

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