AutoNation

Purchased a new vehicle with additional protection plans. Those plans were cancelled within proper amount of time to warrant full refund
Purchased a 2018 F150 Platinum on 4 August 2018. The selling store Finance Representative was named Berky Bendeck. Final total for the vehicle was 49816.93 with an additional 5795.00 in additional protection plans, extended warranty, and tire wheel, dent protection. The amount financed was 55611.93. The Auto loan was financed through Ford Credit. Upon review of the paperwork for the additional plans I decided to cancel the vehicle protection plan (3394.00), dent protection (499.00), and tire and wheel protection (589.00) totaling 4482.00. According to the paperwork in order to receive a full refund on those plans you needed to talk to the Seller-Creditor to cancel those plans. We called Mr. Bendeck and Autonation Ford to cancel those plans on the 20th, 27th, and 30th of August 2018. Each time he acknowledged the request and claims he filled out the paperwork for us to get the full refund. The amount should have been refunded to the 55611.93 for the auto loan but was not and it was not refunded to me either. After not hearing back about the refund or the cancellation of the products we drove to the Autonation ford to meet with Mr. Bendeck and the General Manager (Mr. Richard Harrison) at Autonation Ford to solve the issue around 7 September 2018. There the finance department said the money will be deducted from the loan when we refinanced the auto loan with Navy Federal after the 3 monthly payments that they claimed Ford required me to make which was also false. So instead of deducted the money from the overall loan and lowering my payments they did not refund the money and had me make additional payments at the higher total. After that meeting we called the Autonation Ford Finance department in October and November for an update to the refund but were left with the same response. We talked to Mr. Michael Collum who was the Customer Financial Services manager when we drove to Autonation Ford at the end of November. We told him we were refinancing and had the payoff check we just needed to know what was going to happen with the amount we were to be refunded. He claimed he would talk to Mr. Bendeck and have the amount deducted so we should not have to worry about an additional check after. We refinanced our auto loan through Navy Federal on or around 12 December 2018and the total amount did not have the refunded total deducted. After talking to the finance department again we were told that after the payoff confirmation was complete we would receive the refunded amount via check from the dealership. We did not receive anything and contacted autonation ford on the 20th and 28th of December to receive any information and were told that Mr. Bendeck no longer worked there and neither did Mr. Collum.