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Purchased 2019 ford fusion in 2018 2,000 miles with platinum warranty up to 100,000 miles, 10/2024 smoke came out exhaust tail pipe on morning start up only then quickly evaporating, took up to dealership where it stayed for 4 weeks, they wanted me to pay non-refundable $875 to take pictures after telling me it was oil in the turbo valve sitting. I said I have extended warranty was told to produce maintenance receipts in which I produced the last 4 but they needed more so I produced 2 more where the last receipt where never submitted so I called service department they gave me an email to send the copies to, I did as told still not submitted called and text service rep (Ciara Hernadez) and her service manager I left messages no call back no text and the receipt still has not been submitted. I would like my receipts submitted and my car fixed as warranty stated was covered. I've Been with Autonation for years never had issues till now and would like to keep a good relationship with them, not sure what's going on. Since Steve left
Desired outcome: warranty granted car fixed
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Contact AutoNation’s customer service or higher management directly, explaining the situation and emphasizing that you have provided the necessary maintenance receipts as requested under your warranty. Mention the lack of response from the service rep and manager. Request immediate submission of your receipts and for the repairs to be completed under the warranty. If they continue to ignore your requests, consider escalating the matter to corporate or seeking legal advice to ensure your warranty rights are honored.