AutoNation
Reviews and Complaints

Dear Customer Service:

I had been looking for a new BMW and was shopping for the best price actively and thought I had found the best buy on a new 2018 BMW X1 at the Roseville BMW dealer in Northern California. After trying to get a quote in writing I had received this email from salesperson Joshua Moore which I found to be insulting a rude. Needless to say I will not be purchasing a car from that dealer and probably not from another Autonation dealer. You can address this as you see fit, but it's really surprising to see such an email when all I wanted to was to get the best deal not be judged for my shopping techniques. Thank You .
Frank Ancona
[protected]@live.com
[protected]

Frank,

Just a quick question - We are an AutoNation showroom, and our records have shown you're submitted no fewer than 25 inquiries. I'd like to ask you before we proceed, are you ready to buy a car, and what's changed? I see some of the other dealers provided some deep discounts to earn your business, coming in at below your target, but nothing happened. Could you provide some more detail? We'd like to help you, but we also don't want to waste your time.

In regards to the Honda, we haven't seen in it person. If you come in and we can see it, we may be able to get a more accurate valuation. So you owe nothing on the Honda, or is there a balance?

In the meantime, if you have any questions, please let me know.

Thanks,

Josh

_____________________________________________
Joshua Moore / BMW Sales
Tel: 916.746.2019
Email: [protected]@autonation.com

BMW of Roseville
500 Automall Drive

Roseville, CA 95661

cust# 688

Staff at Autonation North Orlando is not behaving unethical due to both of our mistakes. We both agree, we made mistake but they are not ready to accept and resolve the customer issue. It just that a friend who accompanied with me mentioned that we will take legal help, they are making big deal out of it, which is really unfair.
Today i went to store to sort the matter, they were really bad in behaving with me and did not speak to me properly.
Below is the email thread
----------------------------------------------------
Gmail Suryakant Rao
Status of my Toyota Camry loan pay off
11 messages
Suryakant Rao Sat, Sep 8, 2018 at 3:01 PM
To: [protected]@autonation.com, [protected]@autonation.com, rajesh.[protected]@gmail.com
Hi Paul,
Hope you are having a good day!

Could you please let me know the status of my Toyota Camry payoff?

I know we spoke yesterday, just checking if you got hold off them or not.

Also I received the notice(attached) from DCU on not carrying insurance on my old car. For my bank perspective, Technically I still owe that car.

Please please expedite this payoff.
It is giving unnecessary headaches.

I thought this process will be smooth but I have to deal with 2parties now.

Regards,
Suryakant

Notice from DCU.pdf
298K
Suryakant Rao Mon, Sep 10, 2018 at 6:40 PM
To: [protected]@autonation.com, [protected]@autonation.com, rajesh.[protected]@gmail.com
Hey Paul,

Do you have any updates for me?
Also I hope you guys are carrying insurance on my old car which I traded with you guys.

Regards,
Surya
[Quoted text hidden]
Breedlove, Rob Tue, Sep 11, 2018 at 9:42 AM
To: Suryakant Rao
Cc: "Bezmen, Paul", "rajesh.[protected]@gmail.com"
Thank you.

Rob Breedlove
General Manager
AutoNation Acura North Orlando
407.585.3901
[Quoted text hidden]
CONFIDENTIAL: This electronic mail (including any attachments) may contain information that is privileged, confidential, and/or otherwise protected from disclosure to anyone other than its intended recipient(s). Any dissemination or use of this electronic email or its contents (including any attachments) by persons other than the intended recipient(s) is strictly prohibited. If you have received this message in error, please notify us immediately by reply email so that we may correct our internal records. Please then delete the original message (including any attachments) in its entirety. Thank you
Suryakant Rao Tue, Sep 11, 2018 at 10:35 AM
To: [protected]@autonation.com
Cc: [protected]@autonation.com, Ragesh K
Thank you Rob.
I dont know what is the thank you for :)
I hope you understand what i am going through.

Did we figured out? Could you please let me know.

Regards,
Surya

[Quoted text hidden]
--
Regards,
Suryakant Rao
+[protected]
Breedlove, Rob Tue, Sep 11, 2018 at 10:40 AM
To: Suryakant Rao
Cc: "Bezmen, Paul", Ragesh K, "Keller, Zack"
We are working with the original lender you provided to get the money we sent them back. Our Finance Manager, Zack, should have an update today.

Rob Breedlove
General Manager
AutoNation Acura North Orlando
407.585.3901
[Quoted text hidden]
Keller, Zack Tue, Sep 11, 2018 at 10:45 AM
To: "Breedlove, Rob", Suryakant Rao
Cc: "Bezmen, Paul", Ragesh K
Hey Surya,

Im trying to get this done as fast as possible for you, could you call me at the office at [protected]?

From: Breedlove, Rob
Sent: Tuesday, September 11, 2018 10:41 AM
To: Suryakant Rao
Cc: Bezmen, Paul ; Ragesh K ; Keller, Zack
Subject: Re: Status of my Toyota Camry loan pay off

[Quoted text hidden]
[Quoted text hidden]
Suryakant Rao Tue, Sep 11, 2018 at 11:35 AM
To: "Keller, Zack"
Cc: [protected]@autonation.com, [protected]@autonation.com, Ragesh K
Thank you chatting with me Zack.
Hope you resolve this issue as soon as possible.

As discussed, please find the account number
[protected].

Regards,
Surya
[Quoted text hidden]
Suryakant Rao Tue, Sep 11, 2018 at 11:37 AM
To: "Keller, Zack"
Cc: [protected]@autonation.com, [protected]@autonation.com, Ragesh K
Please confirm the details before making the payment to Digital Federal Credit Union for the below account number with me.
[protected].

Regards,
Surya
[Quoted text hidden]
Ragesh K Tue, Sep 11, 2018 at 12:11 PM
To: Suryakant Rao
Rate them on google and facebook and summarised this conversion there.

---------- Forwarded message ---------
From: Ragesh K
Date: Tue, Sep 11, 2018 at 12:09 PM
Subject: Re: Status of my Toyota Camry loan pay off
To: Breedlove, Rob

Yes, we are. We are highly surprised here.

On Tue, Sep 11, 2018 at 12:04 PM Breedlove, Rob wrote:
We are done here.

Rob Breedlove
General Manager
AutoNation Acura North Orlando
407.585.3901

On Sep 11, 2018, at 12:01 PM, Ragesh K wrote:

Bob, You have a document signed by Surya but that information was filled by your agent later. Why would you Surya agree for Toyota he could have put his name instead?

Surya, I think we have taken legal help her for this trouble we are having and the argument Bob is making on.

On Tue, Sep 11, 2018 at 11:31 AM Breedlove, Rob wrote:
We have a document signed by the customer saying the payoff information was correct. This is not the fault of the dealership or any of our staff. We are working to resolve the issue as quickly as possible.

Rob Breedlove
General Manager
AutoNation Acura North Orlando
407.585.3901

On Sep 11, 2018, at 11:28 AM, Ragesh K wrote:

Bob, I just want to repharse this statement.. Surya had given DCU account number only it is your sales man assumption it was Toyota finance.

Putting blame back customer is not good customer service.. If you don't change your statement we will force to take legal help..

Surya is getting more trouble only because he bought car from your showroom.

Thanks
[Quoted text hidden]
[Quoted text hidden]
[Quoted text hidden]

--
Regards
Rajesh K

--
Regards
Rajesh K
Suryakant Rao Tue, Sep 11, 2018 at 10:29 PM
To: "Keller, Zack"
Cc: [protected]@autonation.com, [protected]@autonation.com, Ragesh K
Hey Zack,

Hope you had good day!

Any luck to get hold off TFS ? Could you please let me know.

Regards.
Surya
[Quoted text hidden]
Suryakant Rao Wed, Sep 12, 2018 at 7:32 PM
To: "Keller, Zack"
Cc: [protected]@autonation.com, [protected]@autonation.com, Ragesh K
Hey Bod and Zack,

I just wanted let you know that I called TOYOTA Financial Services and it took 15 mins for me to reach them.

They were able to pull the information with cheque no and amount.

Customer representative with whom I spoke "Liz" confirmed me that she will send a request to collection department and you (autonation )should be receiving the refund/cheque in 5-7 business days.

Regards,
Surya

[Quoted text hidden]

I leased vehicle AR Stelvio Oct. 2017. Car broke down and returned it back to dealer and they said I would get refunded for the whole amount. I signed a new lease in July 2018 for same car. I have yet to receive my refund and dealership is not returning my call/emails. I have messaged several people in that location. I have all paperwork and communication documenting and supporting this. If I do not receive any resolution to this I am seeking legal support. I have given them more than adequate time to come to a resolution. Very bad business, the main people I have been dealing with are the Sales Manager: George Dieck who told me I would be getting a refund on my down payment and all payments made on the leased car. He also had me sign up on a new lease for the same car. Shawn or Sean Shah, Finance Manager lack of response. When he did finally respond she said he has been out of office which is a lie as other staff confirmed he was there. He has not been able to respond back to my emails or calls. I need this escalated and resolved ASAP. If you cannot do anything, direct me to the correct people who can. Thank you. Please call me at [protected] my name is Rubyinder Grewal.

Dear Sir/Madame;

I am writing with the pleasure of complimenting one of your service specialist, Mr. Jose Escobar for an extraordinary customer service and assistance shown to me.

Jose went above and beyond, treated me with kindness and compassion, he is a true problem solver, a rare quality I find these days, and he always does it with a smile and great attitude, and gets the job done and done well, for that matter.

I am so thrilled to write this letter about Jose, he made me feel like a VIP, especially after my former experiences at Tamiami/Coral Gables dealership, which was less than acceptable, it was deplorable, the bully-like ways they operated and dealt with me was shameful, Isaac, Ivan and the financials were terrible, I had this employee whom spoke English in same rhythm he speaks Spanish, there was not one thing said to me that I could make sense or retain, and when I asked him if the deal was streamlined as I had asked, he informs me that no, it was not, he had not added the return package that was my main concern and request.

He proceeds to lease me the cheapest, most baseline Equinox, this I know because I am informed and made it my business to be informed, throws on leather seat covers (Katskins) and then tries to bully me into signing the lease agreement, all changes made will incur my expense upon returning lease, and then runs it by me in a language not part of any lingual languages I have learnt, with deliberate intention of trying to slide by a terrible lease package, all gains to him and the salesman, Isaac, whom also behaved disgustingly.

Never in my life have I experienced such deplorable, shameful customer service and rapport, Isaac mentioned the survey to follow the lease signing process, this to reflect my perspective of my dealings with your staff and such.
The entire purpose of a survey is to obtain the customers view of their dealings with your sales staff and other employees, not a form of manipulating and scamming into a positive end result, I am not in the habit of lying to protect a scammy, ill intended person's gain, and thus I said how I felt about my whole experience with these 2 deplorables, which was not intended to be flattering or complimentary to either of them, it was intended to express my lousy experience and deal as I felt I had received, not a good experience what so ever, and I said so in my survey.

The abuse then began, Isaac, in the middle of my working day, all the while I am dealing & trying to cope with an ailing acutely ill matriarch, this being far more important to me than a disgruntled employee from General Motors company, and being that I am a medical professional, I deal with saving people's lives every day, another thing far more important to me than your creepy low class employee- Isaac, whom proceeded to repeatedly blow up my phone screaming at me about the survey results, harassing text messages, and then an all-out refusal to cooperate or accommodate me in any way shape or form, holding my car registration hostage until 5 months later and into the new year, so much so that I had to take extra time and energy on top of all the acute pathological issues that demand my attention rightfully so, to begin to locate or find my registration.

I have never been so poorly treated and made to feel like trash, by anyone in my lifetime. I try to apply the golden rule, and this experience was so far from anything associated with good, I was determined to leave the GM/Chevy family for good, and tell all my patients and colleagues what a horrible experience and how poorly I am continued to be treated.
this was by far, the worst experience I have ever had in dealing with another human being in general, never mind as a deal where you will now incur interest and another SUV leased by me?

No way will I allow any company to treat me like trash and make money off of me in doing so.

I suggest that you rid dealership of employees such as this employee Isaac, he does not deserve to be rewarded after his railroading of me when he could not control survey, what's the point of a survey then?

The worst part of this terrible experience is it was never addressed or recognized, he simply kept on his deplorable ways without repercussions or punishment, this should not be allowed for it breeds a culture in your dealerships that are not warm and inviting by any means.

I am going to dump this car as soon as I am no longer upside down on my lease, and will never ever return and will tell as many patients, people, friends just how badly I was treated, all the efforts made from your staff in keeping the "punishment" going, and I am looking forward to sticking it right back to your employee for I am also writing to better business bureau, and making a formal federal compliant, and intend on calling all local news stations, and anyone else that I can shout from the roof tops just how awful you all were to me.

And all this occurring while I am losing my mother, another advantage taken by your employees, in hopes that I would literally just sign lease deal, not pay attention to the finite details. Disgusting.
Taking advantage to take the advantage of my distractions?

I wish I could begin to implore how offended I truly am.

I would like in writing, to receive information as to how your company is going to deal with these 2 employees from your AutoNation Chevrolet dealership in Coral Gables, Miami Florida.

I will no longer sit and allow this to go unchecked.
If you continue to ignore this, I will go out of my way to make it public knowledge and try and ruin your reputation as I feel you have ruined mine.
Your choice.

Disgusted,

Razelle C. Cogen PA-C

No deposit no return I bought a car from AutoNation a 2003 Thunderbird more specifically from Audi Peoria Arizona I returned the car after it overheated I put less than 20 miles on the car the car's been in service since the date of purchase which is 9 3 2018 much to my surprise after returning the car I was contacted by the bank or I should say the lender telling me that I own a car nothing somebody who goes back on his word I decided I'd go back to Arizona from Boise and pick up my T-Bird much to my surprise the dealer refuses to give me my car I've made the first payment I've taken video of this and intend to post it all I want is the car that I've already made the first payment on I intend to go there this afternoon with the police and a new crew as well as the video I've already taken I fully intend to follow through with this autonation's return policy is a joke I returned the car and they cashed my loan they've been paid I want my car I've accumulated expenses I've almost $1, 000 now between hotel and flight my next step is to contact the warranty company on the car that I own an exercise the provision that covers hotel and Rental expenses I don't expect anyone there to reply to this given the performance of your dealer and the fact that is foul mouth furthermore I'll follow this as far as need be before I leave Arizona you can rest assure I will talk to the attorney general and file the appropriate summons and complaint as well as asking why is there more one loan application number my identity theft company wants to know what's going on

All I did was inquire about a Honda to see if it was still available via their online form. Ever since I submitted that request online AutoNation has been calling and texting me to come in even though I have asked them to stop contacting me. I decided against doing business with them because of the telemarketing tactics. Take me OFF of your call list.

I paid money down on a truck from the Katy TX lot. The Memphis Tn lot flew an employee to Texas to drive my truck to Memphis for me to pick it up on Sunday the 2nd of September, 2018. When the transporter got there they couldnt find my truck. When they asked another employee, they were told that a manager overrode the computer system and SOLD MY TRUCK to someone else the night before. This company has not been willing to compromise on anything to make this right. They just pushed me aside. I was asked numerous times if I would consider letting them finance a truck for me, I continued to say no because I had the money to just buy a truck... after that they no longer wanted to help me!

I bought a 2018 Rav4 on 3/10/18 from Tempe Toyota - The finance portion was handled awful - They only would show me the monthly payment if i added the add ons to it - At the time I was with my dad who has early Alheizmers & my mom had died the month before so I really had no business buying a car at that time - None the less I did - When I got home I realized the dollar amount on the car was over $10, 000 more with all the add ons which i was not happy about, since I did not like the interest rate of over 5% I was either going to get another loan or pay it off - Once I saw how much the total dollar of the car was I contacted the finance guy & told him how upset I was & i wanted to cancel the add on's He said he would - 5 days later nothing - FInally i went into the the dealership on 3/16 (Only 6 days later) & filled out the product cancellation requests - He said it may take 3 or 4 months - I am not on the 6th month & only got refunds on a couple items - 2 of the items they said was past the 90 day cancellation - which it wasn't cuz it was all dated on 3/16 yet they processed 7-26 .. I have gotten nothing about the run around & still waiting for around $7600 in credit back to my account -
What am I to do about this! I need help!

I am writing this complaint about Autonation and one of its Florida dealers after contacting Autonation corporate complaint department 4 times since July 2018 with no reply or response from Autonation. I purchased a CPO vehicle from an Autonation Dealer in September 2016. This vehicle is not a daily driver which is why some of the following items had been unnoticed immediately. Within the first two weeks of ownership it was brought to light that the front clip of the car had been repaired/replaced indicating an accident with the vehicle. The front clip was missing bolts, clips & rivets. The wheel wells had been cut off by a saw where they attached to the front clip. The dealer paid to have the front clip fixed and supplied all parts to make right. After this was repaired it came to light months later that the clutch on a car with less than 30k miles had to be replaced. Again the dealer had paid to have this replaced. Since June of 2018 after a year of barley driving the car due to multiple personal surgeries it was tuned up and determined that the computer was reprogrammed by the last owner(s) and was not as the factory had set the ECU. Shortly after the #1 injector went bad with less than 36k on the car. This started my contact to Autonation because the ECU being altered would of course void any warranty to the drive train. While patiently waiting for Autonation to return my complaint calls about these major issues the wrap on the hood (which was on the car when I purchased it) was removed to be repainted along with the rear spoiler which was also removed to match them both in color. Upon removal both the hood air deflector/cowl is missing one of the 6 studs & nuts that hold it to the hood, as well one of the 6 nuts of the spoiler was also missing. I am under the impression that this car should of never been sold as a CPO and is a ticking time bomb. The fact that Autonation is avoiding this issue and has left me with a car that was purchased under false pretenses by the dealer has again enforced my distrust with car dealers. As I am willing to try and work with them about these issues at this time they have not even tried. I will be starting a class action lawsuit against Autonation and its dealer if this continues to be avoided.

Thank you,
Jim Roman
[protected]

I turned a Range Rover in 2 months early and leased a new Range Rover. I was told by the salesman that the dealership would waive the early termination fee if I did the deal with him. Its been 4 months now and they still have not made the payment and after I just called again they now say they will not honor their agreement and they will not pay the early termination fee. The reason this is so upsetting is because I would not have turned the car in early if I knew I would have to pay an extra $450 for the term. fee. I made the two final car payments personally, so i could've just held the car for the two months and used it.

Please help me.
Thanks
Dr. Ilan Shamus

5684 El Caro Ct
Las Vegas, NV 89122
We bought a used loaner BMW X3 vehicle Saturday night and tried to return it on Monday morning because we found some serious issues with this car that my wife could not live with. We had been informed numerous times that a used loaner vehicle could be taken home for five days with only limitations on the number of miles driven. Since we only drove it home and back to the dealership we expected to be able to return the vehicle. We would like you to address this issue with us and the manager of the dealership. His name is Michae W. King.

Upon returning the car, Mr. Eric Hunsker would not allow us to return the vehicle was because you can only do a return on once a year according to the return policy. We were never made aware of this, and in fact, had been told by 2 people involved in the sale that we could return this particular BMW X3 because it was considered a used loaner car with over 4, 000 miles.

We had recently made a purchase of a 2017 Lexus RX350 4 wheel drive, from your Henderson BMW the previous week, but it had an odor that was offensive. Thanks to your 5 day return policy we returned the car. The office offered to have the car cleaned with a special process. I said no I am the type once I've experienced a nauseous smell it is difficult to get past. The car was recently shampooed before we took it home, but the next day after sitting in our garage I thought the smell was worse. While returning the car sales person suggested another 4 wheel drive care a BMW X3. Drove the car liked it but went to look at other cars in other dealerships. We returned to possibly purchase the car but it was sold.

There was however and black loaner X3 with 4700 miles available, my wife was having difficulty making this purchase she not sure she liked all the electronic features. We finally decide to purchase the car and put 20K down on the car, only because we were told by the finance officer and the sales rep that we had 5 days to return the car if we weren't satisfied because it was a loaner.
We signed this agreement along with all the others docs and took the car home. Next day was Sunday Dealership was closed in Nevada.

We returned today, Monday, explaining the car is not suitable for my wife to drive she is overwhelmed by all the features. I was told, "this is your car why did you buy if you intended to return it". Quote from Erick Hunsaker the sales manager. I told him we would not put $20, 000.00 down on a car you expect to return the next day. We were told that we had 5 days and given the sheet to sign, which we did. Not until today did we know that we only could return one car per year. Michael W. King informed us that we should have read the form before signing. This statement is on the back side of the 5-day return which, we did not know was on the back in a long paragraph with very small print. He pointed it out to us today when we tried to return the car. Again, why were we given a form with this information on the back and told that we could bring it back in 5 days (with the mileage limitation). Since Mr. Hunsaker was very well informed of this limitation we should have never been given this form and told verbally by two employees that we COULD bring it back.

When I returned this morning Eric Hunsaker quickly told me this is your car this is the second car you have returned and company policy only allows 1 return per year.

Problem 1: If he was so aware the moment I came through the door of this policy Why was I given the 5-day return form to sign. Why were two members of his staff informing us that we COULD return the car because it was a loaner/used vehicle? The form informing us that we could return it shouldn't even be in the package and not offered to us. Or at the very least they should have informed us that it was invalid because it was the 2nd return in a years time.
Problem 2: Even though the sales rep made the verbal offer of 5 day return policy knowing that we had just returned the other car and the finance person who gave us the paper was not aware and also made the offer, Michael W. King insists it is our responsibility to know what we are signing. But it is YOUR responsibility to never make verbal promises that are not correct and are invalidated by a form in small print in a massive paragraph on the back of the paper you sign on the front while being told that it will be ok to return the car.
Problem 3: I think the first car should not be considered a return anyway but be considered defective because of the noxious odor.

Again if they are so aware that this is my second return why wasn't the finance person informed when we were making the sale and not give us the 5-day return form to sign. Why did the sales rep make the claim to me while I was test driving the car that it too would have the 5 day return policy because it was a loan vehicle that is being sold as used. Michael W. King says this is our responsibility to read what we sign and I agree. But it appears to us that his alertness was focused on our $20, 000.00 down payment we made. His level of attention to the process of his sale should also be to inform the finance person this is the second car for these people so the form should not be available for signature. This appears to be a case of bait and switch which is not legal. I would suggest this be addressed to Mr. King since he informed us that he has had two years of legal schooling at Harvard.

We would still like to return the car immediately so kindly let us know your decision in this matter.

Thanks
William E. Wilson, Jr.
[protected]

David Mbugua is a contractor you have updating access point's in the Dallas area & Corpus area.
I would like Autonation to know that you are employing a dishonest, misleading and unprofessional individual.

I sub-contracted through this man in July of this year at your Park Place Audi dealership & at another property (not a Autonation property).
I spent my own money renting equipment to use at your facility and not only did I not get reimbursed, by Mr. Mbugua, but have not been paid to date for the agreed on hourly wage.
Now I understand that this is in no way Autonation's responsibility, nor do I expect Autonation to pay me in anyway. The $323.21 amount that Mr. Mbugua owes me isn't even enough to go through the hassle of small claims court.

I would like Autonation to know that from what I have researched, and heard from other's here in Dallas & online you guy's have a very solid reputation. I would caution you against continuing to do business with Mr. Mbugua, since he seems to have little concern in being honest in his business practices. I'm sure if he can so easily dismiss his responsibilities as a contractor employer, he can just as easily dismiss his responsibilities towards his duties with Autonation.

Thank you,
Mike D'Elena [protected]

Please dont take anything to get work on at auto nation in laurel md. The service department are the worse and the management team is no better. Truck been there for 3 week and it was return with scratches all over and the steering wheel was left unlock and I almost ran in 18 wheeler and then I call them about it and the said that's not there fault... and charge me for an alignment.. $131.. worse..

Purchased a 2014 Mustang on August 5, 2018. Picked up the Electronic document form to register the car with Nevada DMV. According to NV DMV, used car dealers are to provide a valid smog check, the check is valid for 90 days. see NV DMV website: http://dmvnv.com/emission.htm
Trying to register the car with the DMV I learned that there was not a smog report in the system. Nevada has a linked system to all smog testers. The report is automatically supplied to the DMV.
Attempted to reach my sales man to no avail. Finally reached a manager and he made sure someone was there to run the smog test, but I was unable to get a return pass to dmv due to the time of day.
Back at Autonation (380 N. Gibson Rd, Henderson 89014), they run the test and the service manager, Alex I believe, brings me the report. No apology. He acted like he did me a favor by running the test. I explained that DMV says reports are valid for 90 days and they didn't have one on file. Alex said they are only good for 30 days. I said okay, so when was the last one. He looks it up and it shows July 27, 2018 in his system. He had no answer why it wasn't in DMV. Claimed he did his job. Would do nothing to apologize for the mistakes. This is the second time I have dealt with this manager and his attitude is the same. I left still upset at the wasted time, gas and loss of money from leaving work early to go the dmv. Never before have I had an issue of a report not showing up with the DMV. And the lack of care by the service manager is unacceptable to me.
Why wasn't there a file in the system of the smog test IF they actually did their job? Why the lie about 30 days when the DMV clearly stated reports are valid for 90 days?
Why wasn't there a paper receipt of the smog test in all the paperwork I signed? Why didn't someone verify a valid smog was completed when I picked up the final form to register the car? Why did I have to leave unhappy?

Hello,

I am a repeat customer of auto nation. 3 vehicles in the past 2 years. I brought a vehicle in for service on May 17th 2018. As a result I was given a loaner vehicle.

When I got the loaner vehicle I noticed that it smelled funny. But thought nothing of it.

Shortly after leaving I was pulled over in the loaner vehicle. The officer saw my wife and I and gave us a warning for speeding. We went about our day.

Later in the day my wife is driving the vehicle and she sends me a photo. There is a fully rolled and loaded marijuana blunt inside of the vehicle on the sun visor.

This angered me a great deal for a number of reasons. I just got pulled over in that vehicle. I could have been taken to jail. I could have lost thousands of dollars on top of my reputation. I have a real estate business, a drug conviction could cost me my license and my entire livelihood. We could have lost our home and everything. What if my wife gets pulled over with my kids? My wife could have been taken in and my kids put in child services. And what if i argue with the officer? Because I would be telling the truth, I could have been hurt/killed for defending myself

I contacted the dealership to be compensated/provided with some visual sign of remorse from the dealership for the risk i was exposed to. Some form of extended service should have been granted at minimum. The dealership offered me an oil change. That is it. Their negligence risked my entire freedom and livelihood. And all you offer me is an oil change? I have to defend myself. The dealership deserves as much shame to them, as I would have received had that officer found those drugs on me. Please help me.

If I cant receive a reasonable show of remorse from Auto Nation, I plan to pursue legal action and bring media attention to this matter.

I purchased my daughter a 2007 Nissan Altima May of 2018 from AutoNation of Lewisville TX. When it was time to go back to school Aug2018, the car broke down on her on the side of the highway. I took the car to an Auto Shop and had a diagnostic run on the car and it fired off signals for the transmission. Needless to say the car will not go over 5 miles per hour and we need a rebuild transmission. We have had the car for less than 90days. I bought the car cash, I was never offered any kind of extended warranty form the sales person whatsoever. To me they had to been aware this car's engine or transmission was not firing all signals when it was sold to us. I am a vey hard working mother just trying to do what's right and purchase my daughter her first car to go back to college. This should not have happened to us in less than 90 days after purchase. I wrote a compliant on the website and they responded for me to contact the General Manager, Dustin. I called and received the run around of course, the lady transferred me to the salesmen Matu. I told Matu the reason I was calling and ask to the General Manager. He stated the GM was in a meeting and that I can speak to his Director of used car sales John. I explained to John and the situation and John basically said he would speak to the GM and see if there is anything they can do. I haven't received a call back as of yet, which I kind of figured wasn't going to happen. They respond to you after the review stating to call the GM and they give you the run around when you call them. I feel there should be something done, or some kind of compensation. I am not asking for a brand new car but something to help me purchase another transmission. I am highly disappointed. NaDeebra

My car was towed to autonation of Lairel, maryland on three separate occasions within a weeks time. As a result my car is still not fixed because the problem could not be duplicated. However, I was charged $700 for diagnostic for which there was no diagnosis and a thermostat which was not the problem. They charged the battery.
The following were symptoms
1. Car shut off in middle of traffic
2. Car started smoking
3. Steering wheel was difficult to steer
4. Coolant leaked
5. Once started, could not turn off
6. Overheated.
During third incident, I called autonation immediately to describe the problem.
I asked why the overheating. They could not answer. Why did the steering break down. No response. Why the coolant le?It is normal was the response.
I am afraid that the car presents life threatening dangers.

Good afternoon!

I took my car in for service on Saturday, August 25. I had called and scheduled an appointment for my second "complimentary" oil change. My appointment was for 11am but I dropped my car off at 10am so I could run errands. Myself and one other gentleman were the only 2 waiting to be helped in the service line. There was a young man standing at the podium who crossed my name off the list and advised me Jennifer would be with me. She was sitting in a car in front of me. She was not with a customer just sitting in the car. After 15 minutes of waiting Wendy came out who was very friendly and efficient with my time. I left the dealership ran errands and called around 12 to see if my car was ready. I was told at this time the only person that could help me was Jennifer and she would have to call me back. I expressed my concern that the person answering the phone couldn't tell me if it was ready or not and he said "No, only Jennifer can answer that question". I arrived back at the dealership around 12:10 and Wendy once again was the only one who helped me and said the car was going into the wash. I waited for another 30 minutes for Jennifer my "service advisor" to come to me to say my car was going to the wash. I told her I was told this 30 minutes ago just to get my car and I would have it washed elsewhere. She left 15 minutes later brought my car around. Wendy was the only one to apologize and I let her know I didn't hold her at fault and my survey would reflect it. I received an email yesterday from the Gilbert store thanking me for my feedback however they attached my February survey and did not send a new one. In February, a friend worked at the dealership, scheduled my appointment and everything went great. This time the complete opposite took place. My 5 star rating is 1 simply because of Wendy and I will never be back to the dealership and I will pass along to avoid this dealership. This is the first Chevy I have ever owned and it will be the last Chevy or any vehicle purchased through Autonation.

I want to pass along some praise to Wendy because in the hour of sitting and watching she was the only one taking care of her customers. She had service bring around a car for her to deliver with the tech advising broke the windshield wiper in the wash but we put it back on and it should be fine. The wiper was on the driver side so excellent service to put someone back in a car during monsoon season without working wipers. Wendy explained to the customer and sent back to service to be fixed before giving her the car! That is great customer service.

If an autonation dealer refers you to an autonation collision center, avoid it like the plague. My E350 convertible was vandalized and needed a new top and body work. The dealer service department told me that they were "specialists" on MB tops and regardless of where I took it for the body it would go there for the convertible. It sounded reasonable. After waiting for THREE months, I pick it up and its a mess.
They subcontracted the top out, because they don't work on them in house, and whoever did the painting must have been a 6 yr old with a can. I couldn't find anyone to try and get help until I found the name of the GM Bill Sloan on the BBB website. I contact him and I am told he will take care of it, they dropped the ball, etc, etc. I will make a third trip tomorrow to see if they are going to do anything fix the issues with the paint, that had nothing to do with the vandalism. It's from their shoddy work.

My bank drafted over everything to buy the car and they are hassling me and making me come back another day because I forgot my dL at home. They won't let me complete any paperwork until I come back up here again. This is ridiculous! I had to even threaten to have my bank withdraw the amount and bring my business elsewhere because they weren't even going to let me take my car home today but ended up letting my husband used his drivers license so I can take it home. Honestly this is ridiculous and I've never heard of such a thing but they have definitely ruin the experience of buying a car for me and especially my first car from a dealership! The well factor is no longer there and I'm really starting to regret ever coming here! I am very upset and I don't understand what all the issues are about. Please feel free to contact me at [protected]. Thanks and I hope this issue is resolved soon! Oh the guy calling the shots here is "Bob Williams" and Jeremiah Fryer was the salesman