AutoNation
Reviews and Complaints

I purchased a 2009 Lexus es 350 from AutoNation Brooksville. I test drove the car and it wobbled. The salesman Travis wine said it was how the roads we're paved and he gets the same complaint during test drives. I then drove the car home 4 hours away and the wobbling got worse. I took it to AutoNation Toyota and they said that the front axles were bad and needs replacing. Travis assured me that the car was fully inspected and everything was fine. Today I took the tape off the key. I figured it was taped to keep the paper tag in place but when I removed the tape the key came apart in 2 pieces! Now no one will contact me in regards to correcting the issue. I purchased the car on September 25th. It's only been 13 days. I should not have to go through this. I use the car to drive my son around daily. I need these issues corrected.

This individual would. To take and look at my trade in before running my credit, or seeing if there was a. Vehicle that a deal could be made on, all it was to him was run his credit if it ain't high enough then send him on his way we don't have time to deal with him. He came out and finally talked to me, then sent another salesman to tell me to give him 72 hours before I hear from him. A brush off could not be plainer than that. And I even had a friend that planned to come In This week and pay cash for a 4x4 pickup, but even he feels now I was give. The brush off, this friend even told my salelady Erin, he would come in and already had bank approval of 55 thousand for the vehicle he wanted, I have no ideal if he will now, he did not like the way I was treated. I do t either, I prefer just being told No, we can't do anything for you, just leave, that is more direct.wont check back with them in the 72 hours, will still keep looking.

I brought my car to Autonation Nissan Pembroke Pines for an oil change and was told my battery had a recall and needed to be replaced under warranty. However there was going to be a $39.99 charge to clean the battery terminals. My question to the service advisor was: if you're already removing the battery and disconnecting the terminals what is the extra charge for? Well apparently they sell a cleaning kit for $40. Looks to me like it's just another way to get more money out of customers.
They also wanted another $40 for a $15 air filter.

I was sold hail protection no information was ever giving try to contact several times and no answer send e-mail s to GM also no answer . I just want to have the hail protection refunded. My name is Kern Salomon . address 13685 krameria way Thornton 80602. I have been trying for over a month to solve the problem if I don't heard a respond I will report this as fraud. Thank you for your time.

Hello my name is vincent long.
[protected]@me.com
[protected]

i'm a avid jeep lover and a huge fan. I also serve government security contracts and at night I serve as a night supervisor for a big team...

I sold a 2017 jeep to auto nation. we bought a used jeep wrangler which was the model that we've always wanted and definitely fit our lifestyle. we had an uncomfortable experience buying the vehicle while missing some major steps. we truly feel horrible and out of luck. I will list in simple format.
pushy customer service
extremely long hours of waiting
was never offered a test drive of the vehicle
was sold the vehicle was in great shape
also there was two recalls on the jeep they were able to fix one but the other one is a major one that includes airbag safety. we are not sure how that got approved.
I was given a list of items that was done to the jeep including and oil change. immediately after having the vehicle I was notified that it will change was needed I want to pep boys and conducted an oil change and ask for their feedback about the oil and it was not in good shape
The vehicles alignment is forever crooked, which I have documents on for the oil change the membership to pep boys for lifetime alignment which I will need often. do you have everything on file.
We feel like the vehicle is not up to standards with safety protocols
we absolutely love the vehicle and love the jeep wrangler brand we pulled over $30, 000 to buy this jeep and it's truly looking like an unfair and on safe deal. we are just worried about our safety and our family. I will be happy to scan over my credentials for credibility and anything else for transparency. we just want to be taken care of and the jeep family
please reach out anytime as I have all the scanned documents and information.

Vincent r. long
[protected]
[protected]@me.com

AutoNation,
I am writing this complaint to inform you that we have had the worse service from any car dealership with your Chevy AutoNation in Valencia CA on Creekside Ave.
We went to purchase a simple used car for our son in April 2018. We settled on a Chevy Malibu with approximately 90, 000 miles on it. Our son could not qualify on his own so I, (his mother) cosigned with him. There was nothing but finance issues from the moment we left. The finance department did the paperwork, we put 2500 down and purchased the extended warranty. Purchase price would be about 9000.00 and finance would be about 6500. Once we let the dealership with our signed papers and satisfied with the terms we thought all was good. First payment would be due May 4, 2018.
Fast forward to April 29, I contacted the dealership to inform them we have not received any information on the financing for the Malibu. I was told Chase was financing the car and it would be coming any day. May 4th comes and goes no
information from Chase. I call Chase bank and they have no record of the financing.
Months of no return calls from the Finance Depart. General Manager no help we finally get the financing ( August 2018) without the extended warranty. Guess it was to old of a car to have that amount financed. Humm isn't this something the finance department should have known? Why did I not receive return phone calls on this matter. Why could the GM not be more helpful? Horrible service with this dealership. I will not ever recommend them and will purchase outside of Valencia for my Chevy Colorado. The service department treated our son like he was some "stupid" young man and in fact he is very savvy and mechanically include. Be careful Chevy you never know who knows what information. Don't lie about needed.
service. This was the most horrible experience of buying a car and to be a first time buyer at that for our son. We will now never use AutoNation for our purchases. There is an old true saying beware of a deal to good to be true then it probably is.

I have tried to contact the dealership service department to no avail. My recall information has been sent from Lincoln three different times over the past three years. I have tried to contact the dealer in Clearwater Florida with zero explanation. I understand the vehicle is unsafe for people to ride in the passenger side of the vehicle.
My name is William Zahrte, 7252 Montage Ave, New Port Richey, Florida 34653. My phone number is (Cell) 727.644.5609 My email is [protected]@wrzemail.com the customer number is 3MEHMOZ89R618379.

According to the last notice from Lincoln / Ford Motor Co. they want me to rent a vehicle until the parts are available, which may be never. I think Ford Motor Company should replace the vehicle. If it is unsafe to drive it certainly not my fault. I have tried contacting AutoNation in Clearwater with zero interest with my concern

My name is Brent David — on April 2018 I bought a 2017 BMW 430i convertible. At the time I was told this was a 1 owner car. The car had significant mileage on it (34000+) and when I asked about the mileage, I was told that the car was owned by a family and that the man travelled a lot for business. I asked to see a car fax, which was shown to me, and there was no "red flag" on the carfax, so I went forward and bought the car. IT DID NOT SAY THE OWNER OR CAR WAS USING IT FOR RENTAL.

Last week I tried to sell the car, and much to my surprise, I was told that I bought a RENTAL CAR from you, making the resale value MUCH MUCH less, than what I would have expected.

Because of this, I am looking to cancel this contract and return the car to you (or resell it back, at the price paid - $1000 for the 1000 miles I put on the car since purchasing it — please contact me IMMEDIATELY at [protected] to discuss this situation.

If you do not respond, I will contact attorneys, newspapers, corporate offices, etc.

I am very disappointed that I uncovered this information, this after I ranted and raved to everyone about how well I was treated by your staff. This constitutes FRAUD in my opinion. I WOULD HAVE NEVER PURCHASED A RENTAL CAR FOR MY PERSONAL USE!

Regards, Brent David

To Whom To May Concern:

It is with great disgust that I write this letter to inform you of the worst buying experience within my tenure of purchasing vehicles. I'd done my research prior to deciding that I would drive 3.5hrs for what I had been told was the best car-buying experience in Texas! Initially, I was not disappointed as Franklin Marcion greeted me with joyful words and no pressure! Franklin was amazing in his presentation and going beyond for me as he was already engaged with another client and had one scheduled for right after. As my sites were set on purchasing a new Jeep Wrangler that did not happen at AUTONATION CHRYSLER DODGE JEEP RAM of Houston located on 1515 South Loop West. Franklin worked with his sales manager after I found the Jeep that totally fit my personality to ensure that the online pricing I had seen was honored as well as any other applicable options. After coming to an agreement the sales team was advised of prior financing already achieved with my personal bank. Here is where my experience took a drastic turn. Being already aware that the finance manager doesn't receive commission if the vehicle isn't financed with him through the dealership I expected a bit of pushback or sales pitch to get me to attempt financing within the dealership. While believing I was about to head into the finance managers office to complete the process and hand over my check, a black gentlemen walked into the office and mumbled introduction which is the reason I cannot provide you with his name. This gentleman was the Finance Manager and stated that he couldn't honor the check because it has been signed on the wrong endorsement line. The FM was then told of my joint financing and given documents from my financial institution stating that being primary that the other individual on my loan would not need to be present to complete the process. I separated all paperwork and instructed the FM on exact documents explaining that he simply needed to call NAVY FEDERAL CREDIT UNION which most if not all Texas AutoNation dealerships have many dealings with. The Finance Manager told me that he had spoke with the Store Manager and then the General Manager and they told him that he could not honor the check because the joint applicant was not there to sign the check? Several arguments and instructions ensued due to the FM not listening or even attempting to read the documents provided by Navy Federal to seal the business agreement. The Finance Manager went on to say that if I did not finance with him that the deal couldn't be completed. I was allowed to leave the dealership OUTRAGED and unable to purchase what I saw as my dream vehicle that I'd prepared more than two years to be able to purchase and then applied and gotten approved for personal financing with my bank and then ultimately being told by this manager that my money was no good at this Auto Nation store! There is no way that I believe that Auto Nation allows such practices as this should have been an easy transaction and $46, 000.00 going into AutoNation's account. I wanted to contact you at the corporate office first before going on social media and all other avenues to exploit such practices. Franklin lost a great sale that he worked hard on and I could tell that he wanted to share other information and details with me but didn't due to fear of retaliation and job loss after more than 11 years on the job. FRANKLIN said that he could only inform me to contact the corporate office due to my horrible experience.

Thanks, Mia

On 8/25/2018 I traded in a 2016 Dodge Ram truck with 20, 000 miles on it at AutoNation of Laurel they gave me a 2013 Tahoe with 84, 000 miles well took it off the lot 7 days later I noticed problems for one the air conditioner was not working right for two it had no power 3 your front wheels was rubbing so finally I got it to the shop on 9/14/2018 and when I went to the shop on the 14th and also had an engine light on well they fix the engine light they fix the air conditioner come to find out the cars that's on the vehicle wrong size tire so I picked a vehicle up and then trying to get this tire situation together who's going to fix it can I get a hold of no one been leaving emails messages and now it is 9/22/2018 I still have the tire problem with the robin the engine light is back on the RPMs are jumping up and down and it feels like the car is missing every time I step on the gas this jerking so the bottom line is I want this contract uncashed if it's not uncashed or we cannot figure out what's going on or work out another deal I will go to other solutions to do what I got to do I got a bad deal here I don't want this vehicle it's got too many problems with it I want to contract uncashed I can not get ahold of nobody so as of September 20th 2018 I want this deal done uncashed and I want out of it today

Worst Service Center! Scam Artists

by Natalie R Cueto from Humble

September 18, 2018

This is by far the worst service center, ever! They authorize payments to third parties, with out your knowledge, then tell you they won't release your vehicle unless you pay! I have audio recorded of my personal dealings with these crooks. I have filed with the BBB. They have their damage control come in after reviews are posted, saying the same thing, apologizing about " your experience " and telling you to contact GM. Which is useless, all he does is say "it is a service issue, let me transfer you to the director", who was absolutely no help and the service manager "Kara" is a half-wit! They should be put out of business! #autonation @autonation

 Customer Service

 Quality of Repair

 Overall Facilities

 Buying Process

Does not recommend this dealer

Came in for service or repair

Did not make a purchase

I bought my BMW from BMW of Mountain View on June 02, 2018. The after sales service has been pathetic. I have tried contacting them multiple times to get an appointment with car technician, which I was never able to.
It has been over 3 months and I haven't received my license plates. When I called DMV, they replied that they have not received any paper work for my car. No one is responding to my queries regarding the paperwork at BMW mountain view.
This is very frustrating and also a huge problem because not having license plates causes a lot of trouble.

I wanted to enlighten you that Streamline Recon does not do background checks on their employees and sub contractors. The AutoNation at North Point Chevrolet in Buford GA has an employee by the name of Ferrell Ware, a technician with a shady past on his criminal history, Grand Theft Auto in Indiana. He plead guilty to 2 counts and is facing criminal charges in two counties in GA.
This company Streamline entices their employees to repair vehicles " any ole way" so that they can receive commission. These techs are billing for work not performed.
they are given a base pay weekly and commission for billing over $ 8, 000. The plan is the tech receives commission up to 30% after the billing of $ 8, 000. The tech is billing AutoNation daily for thousands for this commission. The contract states that the tech will received their commission check on the 15th of every month. No tech as received their check. I would suggest to investigate this Streamline Recon...

Re: Our 2015 Jeep Renegade VIN: ZAC-CJBBT8FP-B3770

We have purchased 3 Jeeps from AutoNation and we have attempted service on all 3 (and 2 prior Jeeps- we have owned over 20 Jeeps since 1975) at your AutoNation in Alliance, Texas.

Our vehicle of concern is our Renegade.

We have NO staff concerns, as we have enjoyed a good relationship with Many of your Service Staff there. You can verify the following information from them - as I am doing this from memory.

A few weeks ago we took the Renegade in because the Jeep would only go 23 MPH. It took them about 10 days to get the vehicle into their shop and 2 days to repair the vehicle. Within days the 'Service 4wd' light came on. It was a fuse.

Tuesday, September the 18th, we took it back in because the 'beeping sound' associated with its factor installed back up camera system failed. We were told that it would take up to 4 days to get our vehicle in their shop. They suggested our setting an appointment in a week or so.

We took it to Grapevine CDJ and met with the Service Manager, a Service Advisor and a Service Technician within minutes.

My concern is for AutoNation - as we have a very good relationship with your General Manager - Steven Kern - in Denver. As of now, we plan on buying our next Jeeps from Steven and taking them elsewhere for service.

My name is Emily Helterhoff. I purchased a 2015 Jeep Wrangler Unlimited Sport from Autonation Hyundai on August 17th. This is now the second complaint I am making, because after the first complaint I was promised a refund for the battery that I had to replace that was $200. When I purchased the vehicle, there was a chip in the windshield that was promised to be payed for to fix as well. That was documented in the paper work. Robert Laster contacted me after my first complaint and asked that I send the receipt for the battery and the glass repair, which I did. On 8/22/18 I sent him the battery receipt, and on 8/28/18 I sent him the glass repair receipt.
I also had to ask on FOUR separate occasions for them to even send the sale paperwork to my bank so that I wouldn't go passed my pre-approval date. Which was finally done 3 weeks after the purchase of the vehicle.
Now I have been waiting almost a month for them to send me the refund money for the battery and glass repair! I have sent multiple emails to Robert, the last one I heard from him was last Tuesday and he assured me he would have a answer for me first thing the next morning. Since then I have sent FOUR additional emails asking for an update and have not received a response. I also have been asking for a CARFAX report so I can see what maintenance has been conducted on the vehicle. This is my last resort to get the refund I was promised and am now impatiently waiting on. I am absolutely appalled at the level of customer service coming from this Autonation and cannot believe they are allowed to operate in such a manner and still keep their jobs! I cannot be the only one suffering from their lack of attention and eagerness to take care of their customers. I'm frustrated, angry, and very very irritated at this entire situation and how my first car buying experience has gone SO poorly from start to finish.
I appreciate any time and assistance offered.
Emily Helterhoff

I drive a Lexus IS 250 and had a flat tire when I left work monday @ 7 PM. I called first thing tuesday morning at 8 AM and told them what happend. When I purchesed the car I purchesed wheel and tire warrenty just in case I had a flat it would be covered. Upon taking my car in for a simple tire change I am told they are going to have to order my tire and that it was gonna be a 40-50$ charge for the tire since the warranty only covers 300$. I was not told any of this when I bought the car. When I bought the car I was told they would replace my tire at no cost so after hearing that I just told them thats fine. I was told they ordered my tire and it would be in tomorrow so I decided to leave my car there. Once I told him I was gonna leave my car there I went ahead and asked him to have my oil changed and my car detailed and he said okay no problem. My wife came and picked me up and dropped me off at home since it was day off and she went back to work. The next day (Wednesday) I didnt get a phone call. Thursday I waited all day for a phone call that never came so I decided to call @ 5 PM to see what is going on and they tell me the tire hasnt arrived and that it will arrive tomorrow (Friday). Friday came and still no call all day so I decided to call again @ 5PM and I am told that the tire came in some time yesterday after I had called and they are working on replacing the tire and it should be done by 6:30 PM for me to come pick it up. I was happy at the moment until I asked him if they had changed my oil and I get the reply no I forgot to put that on the job order. Annoyed that what I asked to have done didnt get done but also my car has been there for 4 days and I am fixing to go back to work. However he said he would have it taken care of and I can come pick up my car today (Friday). My wife get out of work at comes to pick me up to go get my car. Arriving to the dealership I walk inside and the man tells me my car is ready and hands me the keys. I told him I wanted to go look at it before I drive off and I get the reply WHY? ITS JUST A TIRE CHANGE... I walk out to my car and this is what I see (see attached photo of chipped rim). I am so mad! Not only were they not going to tell me but they were going to let me drive off like that. Frustrated I walk to my wife in her car and tell her to come look at this. She sees my car and knows im pissed while she looks at it I walk back inside to call the serive advisor to come out and look at this. He looks at it and says im not sure what the car looked like when it arrived because I didnt leave the car with him. Pissed off I told him my rim did not look like this you can tell it just happend. I told him I wanted to speak to a Manager and the only person still there at the time was the sales manager whom was a very nice person I asked the service advisor where he is and he replied hes inside. I was even more annoyed due to the guys poor communication skills I strongly reply CAN YOU TAKE ME TO HIM? IDK WHO HE IS OR WHAT HE LOOKS LIKE?!?! The man walks me inside to the sales manager and I ask him if I can speak with him outside obliged he follows and I show him my car. He looks at it as asks if it was like this before I brought it in and I replied NO so he asks so this was done as a result of the tire change? and I said yes sir. He tells me he is going to call the general manager and tell her what happend. Finally im getting some where. He walks back and tells me she will call me in the morning and will come look at it. I told him thank you and I will be expecting a call. (Saturday) the general manager called me and told me she would give me a loaner car to drive which was good since I was going back to work. She explains that the dealership didnt have the right equipment to change the tire and that they had to send it out to get put on. I asked who messed up my tire and she couldnt give me a direct answer. However she told me that the 40-50$ fee was incorrectly told to me and that that fee will never have to be paid which was nice to know. The rim now has to be sent out to a company who sand blasts and paints to paint the rim to match the other ones. I was doubtfull that that paint that lexus puts on its rims could even be re created without just going as far as buying a new rim but whatever she told me this is what they were gonna do and they didnt know how long it was gonna take. (Tues/Wed/Thur/Fri/Sat/Sun/Mon/Tue/Wed/Thur/Fri/Sat/Sun/Monday) passes which is a whole 2 weeks of me not having my car and this problem has persisted. I am so annoyed and dissapointed at this point I dont even know what to do. I call them monday and ask whats going on whats taking so long. I get told that my car should be arriving today. yayyy me right? The man said he would call me when it gets there. I get a call @ 4 PM and am told it arrived so I leave work and head over there in the loaner vehical. I get there and look at it which I have attached photos of the paint job along with another rim for what it should look like. The painted rim is much darker and not as reflective as the original rim. Once I looked at the difference I could see a spot on my front rim on the same side as the one which they replaced the tire and low and behold the paint place painted a spot on my rim to test out the color. omg im so pissed a simple tire change has messed up my rims and now I am being told they are going to repaint both rims... I need help I dont even know what to do? Please some one read this and help me!

I went in to co- sign with my boyfriend for a car, they mentioned doing a credit application, and said that they will look at my credit once, and should not affect my credit. This statement was not true, they sent my information to 7 banks in counting, causing my credit to be lowered each time. When I called the first time I spoke with the Finance manager Mike, and he told me he didn't know and wasnt able to answer my question. He then transferred me to David (the sales person) who also said he can't answer because he can not look up the amount of banks. I was then told that the person over the sale will call me, and I never received that call. I call back, and magically they are able to see how many banks were hit, but he still doesn't know why so many banks were called or why my credit dropped so much.
The final phone call was with Shane the person over the sale, and he was rude. When I asked why did he have to run my credit do 7 different banks he said because we can rudely. He then said that because I signed the credit application they can look at as many as they would like. First he said that it doesn't affect my credit, then he changed it to it shouldn't affect it badly, to it if it drops it can come back up in a month. This sounds like the people who are dealing with the finances of customers do not actually know what they are doing as far as actually explaining what is going on. Also, as a customer, it makes me distrusting of what each person says because it contradicts things stated earlier. I also went back to read the credit application, and it does not state the amount of banks that autonation calls, or how it effects your credit. So making customers sign something under the assumption of 1 - 3 banks are going to be called is shading business. If I am told my credit is being looked at once, then that is what should happen. I should not receive 7 denial letters from 7 different banks with my credit lowered each time.

We purchased a 2011 Chrysler Town and Country and were talked into purchasing the extended service plan for 3200. First time I brought the vehicle in for service, for problems with the TPS sensors, they sent it out to a Dodge dealer. I am disabled and they kept me waiting in the showroom for 10 hours unstead of offering me a rental car as i live over 100 miles away from the dealership. No one offered me a cup of coffee, nothing. After the service manager assured me that morning all was covered under warrenty, after 10 hours of waiting, the service manager tried to charge me over 300.00 for service. I told him they could stuff it. After another 45 min of arguing, i paid for diagnosis, they said they would eat cost of service. I still paid over 100. Finally, i get van back, its missing center hub cap. They made me drive to Dodge and pick it up. One day after service, tpm goes off again flashing all tires at different intravals. The van shakes at 50 mph when braking, etc. Call Autonation, the service manager says, not their problem. I have spoken with the Sales Manager Tim Wheeler, service manager, Parnell, and the store sales manger, all extremely rude and i was told not to walk into show room ever again. I then contacted Brian Rohm, finance director to cancel the crap service contract. He said if i sent him a picture of odometer, he would send forms to cancel. It would take up to eight weeks to do. This is a lie according to contract and he never sent paperwork. He was also extremely rude. I regret ever dealing with Autonation and will make sure no one i know ever does.

Horrible service climate. Ignoring of phone calls. No answer. No return calls.
Vehicle taken in on Wed Sept 12 for battery check and still in shop Fri Sept 14, 2018. Customer relation person calls back Fri to inform of $600 bill for "analysis" I didn't approve. Wants to install a "crank" causing drain on battery. Quality of service in this shop shows disregard for customers starting with management all the way down to service techs

I received a recall notice on my F150, its says call the dealership. I call the two dealerships in my area, both AutoNation. I attempted several times, both dealerships do the same think. You tell them its about a recall, they put you hold and never return.
I have had other dealings with service dept. that were unacceptable. As long as AutoNation has Ford in Memphis, I want be buying Fords.