AutoNation
reviews and complaints

Attention Michael Manley

understand this is a public account and the chance you will read this is slim but as someone that has ran a successful business and retired to a part time job, this may interest you. I visited a AutoNation dealership in San Antonio, Texas looking for a pickup truck for my granddaughter. I choose a 2011 Ford King Ranch that had a certified sticker on the passenger side window. I financed it through my local credit union not because I had to but I was going to turn over the payments to my granddaughter when she arrived for her visit and let her take them over. She is moving here in June and giving back her "loaner" to Grandpa. I was approved on a Monday and went to pick up the truck on a Tuesday before Thanksgiving. I was told by the salesman James that they had discovered the vehicle had a bad battery so one had been ordered. I went back Wednesday night and was told that the truck had thrown codes about a transmission sensor so it was sent to a local Ford dealership for repair. On Friday after Thanksgiving i was told that the dealership would not even get to the vehicle until the following Thursday. On Thursday night after waiting for the Sales Manager, December 1st, I was told the dealership had been too busy to check out the vehicle. I canceled the sale and am awaiting for return of funds. During this whole process, NO ONE reached out to me. I had to text the salesman only to be told he didn't know anything and I was passed off to Alevi the Sales Manager. He did not return calls so I had to drive there anytime I needed information.

UPDATE: 12.13.2022 - still have not received my funds back. Last Friday Alvey the Sales Manger told me that they had refunded my money via ACH transaction but could not supply the transaction number. As of this date I have not heard from my sales person or the sales manager.

We had purchased a 2022 Chevrolet Colorado from your dealership, this being our third vehicle purchased there since 2015. On September 5,2022, we went to AutoNation Chevrolet Arrowhead speaking to Charles Whitman in reference to cancelling our extended warrantees for the 2022 Chevrolet Colorado. He had told us that it would take 10 to 12 weeks to receive a refund. On November 29,2022, I had called AutoNation Chevrolet in reference to this and was referred to his manager by phone and all I received was his voicemail upon which I left a message to return the call. Approximately a week to 10 days later I went to to the dealership and upon seeing the manager was told that Mr. Whitman was no longer with the company and proceeded to tell him about this issue. He told me that unfortunately there was nothing he could do accept file a expedite order. Now after 14 weeks we still haven't received the money or a call back from AutoNation Inc., as requested in a previous conversation with someone named Viayanna who stated I would receive a call or an email within 10 business days. We received nothing.

On September 5,2022, we cancelled our extra warranties (process number [protected], and was told that we would receive our refund in 8 to 10 weeks. After 12 weeks I had called and was told that the person we had dealt with was no longer with the company and was forwarded to his supervisor receiving no answer left a message for a call back. On November 30th I drove to the dealership and spoke directly to the supervisor and was told that unfortunately there was nothing he could do other than putting a rush on this to be resolved. When we purchased this vehicle there was no issue with us paying cash but now it's next to impossible to get our money back. We feel that we have been treated unfairly due to how we rated the salesperson when we purchased our third vehicle since 2015. we had thought about trading for a Toyota but went to Arrowhead Chevrolet to purchase a 2022 Chevrolet Colorado. When we received a survey asking us about our experience I hadn't rated the salesman a "10" he became belligerent and would not stand behind some of the promises he made claiming we caused him to loose his bonus. Because of this we were apprehensive about purchasing another Chevy through Arrowhead. Now it seems that the approximately $8000 we had paid are not going to appear when we need it the most. Because of the lackadaisical way we have been treated that we don't believe that this is the appropriate way customers should be treated.

My husband and I decided to go to Las Vegas for Thanksgiving of 2021. It was supposed to be a simple and happy vacation, where our objective was to enjoy the climate and Vegas views. On Saturday (11/27/21), as we were driving around, we saw a car dealer that caught our attention and we stopped by. My husband was desperately in love with a gray X6, and we ended up making the purchase. We reside in New Jersey, and we chose the most expensive delivery option to assure that the vehicle would get to us in perfect condition, which added to our invoice. In addition, we chose the most complete coverage plan (tires & wheels, windshield, appearance, theft protections,...). Customer service on the day of purchase was exceptional and everything seemed to be going well. Inconveniently. On the day we were heading home, (11/29/11), we noticed that the description of the vehicle we had purchased was different from what it should be. On the back of the car, it showed X6 M, but it was actually X6 M50i, the 50i symbol had been removed. Therefore, we would get an inferior car for the price of the one we wanted. On that day, I contacted the dealer in attempt to cancel the order since the car was still at the dealership but was never answered. From that day on it all became a nightmare. The car arrived in my house one week after this. We got home on Tuesday, (11/30/11), the tittle was supposed to have arrived in the mail that week and it did not. We did not receive it until three weeks after that. We felt neglected in our case and discriminated against for being immigrants and not speaking the language perfectly. In the middle of the confusion, my husband traveled back to Las Vegas to try to solve the issue but did not succeed. Therefore, we decided to at least cancel the warranty coverage plan and get reimbursed, once we get stuck with a vehicle we did not choose, and we decided to resell it. After hours, we seemed to have solved the problem, he come back to New Jersey. However, after more than a month we only received two checks in the total of $4,745 and we called the dealer again to get an explanation of what that had happened and when we would be reimbursed for the rest of the coverage plan, we had originally paid. Still not a satisfactory customer service. At that point we were told we had to cancel each coverage individually, and only after this process we would receive the full reimbursement, still missing $4,113. Which is truly absurd because when my husband went there, he was very clear when asking to cancel the coverage he had paid for and even when we were offered the coverage it was a complete package and not several packages of different services. It has been almost a year from the purchase, and we continue anchored in this case. It is extremely frustrating to have been going through all this. Not only we did not receive the vehicle we'd like, but we lost money when we paid for the delivery of an order that should have been cancelled. We lost money when reselling it, and now looks like we will lose some more on the reimbursement of the coverage plan. We are beyond unhappy with BMW Las Vegas, and do not recommend it at all.

I purchased a 2016 BMW in September of 2016 brand new from Autonation BMW or Bellevue. After the manufacturer's warranty expired, I bought an extended warranty coverage plan from Autonation for my BMW 2016 435ci and it was supposed to cover all mechanical and electrical systems for 5 years. It was pricey so I was making payments on it... about $206 / month. I filed a claim that seemed like it should be covered and I was rejected. Based on that I decided that I wasn't going to get the value out of it so wanted to cancel the remaining policy. I have made several calls to have it canceled. The last call lasted 52 minutes, most of it on hold. The woman I spoke with said that the warranty I purchased was only for "appearance" coverage (apparently for the clear coat?) and not the warranty that I had been sold. The woman told me that she would send me a questionnaire to complete. She said that after I submitted the questionnaire, she would email me a form to sign and send back to her so she could cancel the account. She never sent met the file. They are purposely making it incredibly hard and time-consuming to cancel my service contract with them. It is in my opinion a planned and concerted effort on their part to extract as much money as possible and hope I give up. I feel like I got defrauded by Autonation.

i called and talk general mgr about vehicles from my church godspeed28 ministries about buying them his said send him pics n vins i did called the following day 2 speak w him about the 3 cars we are selling he never followed up w me personal nothing ar all i would NOTr ecomend rhis shady lyinng corp! at all 24 yrs in automive bis! very rude ! disrespectfull

I had recently took my 2021 Chevy Silverado to get a oil change. The dealership had not put oil in my truck afterwards. I then told them about it and they Denied it. I then told them to tap it off with the oil it needs. They proceeded to fill up my engine with old black dark oil back in it. I am Requesting them to fix my engine. Now that it’s making loud sounds. I have video proof of them not putting oil at first. And I have video proof of them Putting old oil back in it. I had to take it to minute man for a engine flush and oil change. That then cost me $200.00 bucks. I’m needing to talk with the GM of AutoNation on spid in Corpus Christi texas. I want the manager Roberts from the service department to be fired for his Negligence on my brand new truck that I took to them.

My wife and I bought a used 2020 Jeep Cherokee from this dealership and we were screwed out $6500 because a finance person at that dealership did not follow the instructions that we gave him about the use of that $6500. We had already sold my 2013 RAM 3/4 ton Turbo Diesel to them for 11,000 dollars and used the money as a down payment on the Jeep. My wife is my witness as to telling the finance person that we would only use my credit card for $6500 dollars for the purchase of their 5yr warranty and that it was not to be added to the price of the costing cost for the car. We did not what to increase the monthly cost of the car. We called them twice to the finance personnel on 11/2/2022 to see if we could reduce the cost of the warranty. We didn't get a callback but another person in New Car sells said all we had to do was to come in and they would make the changes. We came in from Black Canyon City, Az. which was 61 miles away to have them tell us that they had added it to the cost as a down payment, which we specifically asked them not to do. I was mad as hell because they didn't do as I asked. My wife and I could really use that money to help with some bills. We are both retired and are on a limited income.

It all started with a car recall and so upon taking the vehicle in for the service it was decided to have a oil change and the tires rotated . upon completion of the services I was given the invoice of the condition of the vehicle ( all else was ok with nothing to be concern about ) As we drove back home we notice Vehicle running sort of rough . Little did we know the vehicle leaked out all the oil and as a result The engine was ruined. The dealer is now wanting to sell me another

car. I explain to the I am a senior citizen on disability and cannot afford to purchase another. It appears they left me with no options Please help

I have just recently purchased a brand new 2021 Chevy Silverado 1500, 2 Wheel Dr. 5.3 L from Autonation Chevrolet on S. Padre Island Dr., Corpus Christi, TX. I had it serviced and their department for oil changes about four times since I’ve had the truck. this past oil change they forgot to fill it back up with oil. I had called them and told them that I don’t have any oil in my truck. They then said, do not drive the vehicle. They will have someone pick it up from my house to take it back to the dealership to do further Inspection. They had it towed to the dealership by the way. I got a call back from them, stating the they will fill it up with oil and let me have it back. I don’t mind taking it back but under Circumstances. That they have it in writing that they let me take my truck off the lot with no oil and if anything happens to it they will be Responsible for any damages. Mr. Roberts then told me no! He will not do that. Then stated that it only needed 3 Quarts of oil to fill back up. Those Engines take 7 to 8 quarts and prior to them picking my truck up the dipstick had zero oil on it. I need them to Take responsibility for their negligence and get me in a brand new truck.

I bought a Toyota Tundra in December 2021 and paid cash via my banks money order. After receiving the plates and registration via the mail I noticed the registration was wrong. It stated that it had a lienholder on my truck listed as my bank. Since I paid cash I immediately called multiple times for a period of 3 months and was told by the finance manager Alex that the problem was being handled. I then tried to file a complaint with Toyota Motor corporation and they tried to reach out to the dealership basically telling me they can't do nothing on my behalf it was up to the dealership and after 3 weeks the finance manager calls me and tells me they have submitted the paperwork to the dmv and that I should get my title in 3 weeks. A month or two pass and I get a registration from the dmv stating the lienholder was now the dealership. I then called back for more months of the same lies and run around. Saying they were fixing the paperwork and sending it to the dmv and it will be taken care of. Almost two months ago fed up I go down in person and I speak to Jesus in finance to gives me his boss who he claims is an acting finance manger Leo who has the title of customer financial service manager. Who claims he's handling things directly and it shouldn't take no more than two weeks and he will email me and call me. No word again, no return calls. I've also filed a complaint with the better business bureau which they promptly ignored as well. I'm at my wits end trying to get the title of my truck that I paid cash for almost a year ago.

During a visit to the Orlando area to celebrate my son's birthday, we decided to shop for a suburban that we had little luck finding where we live down south. Arrived in Orlando on 10/7/2022 which was his birthday. On Saturday we called 6/7 Chevrolet dealers in the area inquiring on availability (New only). Left our names and numbers with all dealers. Finally, later that evening we received a reply that a new Surburban was available due to a deal falling through.

The salesperson agreed to meet us the following morning around 11:00 am. It was the Auto Nation Airport location. That morning we reached out to the salesperson, letting him know we were heading to the location. He replied that he had a family emergency and would not be there when we arrived but informed us of his co-worker would assist us. We arrived and the young man approached us and proceeded to show us the vehicle. After looking at it and confirming the price that was quoted over the phone was close to what the actual price was, we decided that we wanted to proceed with purchasing the vehicle. It was a Sunday, and the following day was a holiday; therefore, the banks were not going to be operational until Tuesday. Therefore, we asked what amount would be sufficient to put down until we could get the funds appropriated over to close the purchase.

This is where things went out the window. My husband was workings out the deposit amount inside the dealership with the manager. He was told that no amount of money would be allowed (not even $10,000).

This was confusing knowing it was the weekend and the following day was Columbus Day. He asked what the policy was for deposits, to hold the vehicle until the transaction could be completed. He was told that unless he had the money at that time, they would not hold the vehicle for any amount of money.

My husband is a City Employee and purchase other vehicles through the cities credit union. Therefore, he reached out to the credit union manager, which was willing to send over a letter or any document to ensure the loan was pre-approved. Unfortunately, the knowledge of a credit union personnel who deal with Auto Nation regularly was not helpful. He continued to speak to the manager, and she was not willing to explain to him what the policy was. He tried to explain that we were preapproved and that the funds would be processed and transitioned over first thing Tuesday, when the office opened. During this was discussion he and the manager did not come to an agreement, my husband again tried to express that it did not seem to be a standard protocol of selling a vehicle. So, we were told to do the financing, or else. Buy now it has been 3 hours and the little ones in the car were getting aggravated. I switched with my husband to see what could be done to secure the sale. I was told to complete the financing application in order to proceed. I did and I unlocked my credit to allow them to run it, however, I was told it was not open, I waited and waited until I felt like there was a personal issue more that the purchasing process. I then went in to show an email response from Experian that my credit line was unlocked.

My husband went in to see if things could be readdressed and by now the general manager was on site, he approached my husband and accused him of harassment. He replied that he was just trying to make since of the situation, then he left and said he was done.

I returned to see if the process was moving forward, finding our personal information lying on the counter for all to see, and the manager and the general manager sitting with little or no communication on what steps were taking place to complete the process.

The babies were emotional and probably hungry, so by then I was frustrated and felt it was personal attack.

The following morning, we were contacted by the original salesperson. Therefore, we extended our stay spending more money and time in the area, hoping to complete the deal. By his communication the vehicle was still available, we were by now willing to pay in full and complete the deal. He said after speaking with both persons from the previous day, he was told that he could not sale us the car after what they alleged was harassment.

I do not see myself or my husband as hostile people, what we experienced was lack of professionalism and a prejudge personal attack on our character. I am not one who complain, I allow my faith to oversee my adversity, trial and tribulations. However, this experience did something to me mentally and I have not rest, my husband felt depressed and very bothered. My husband was shopping for months because he wanted to surprise me for my birthday at the end of the month. He apologized to the sales rep., explaining he was just trying to secure the sale.

Integrity and humility are all we have to function in this world. Think about it it is 1:50 am and I am up writing this complaint. I was told Monday, that my phone complaint would be sent to the proper division. I would be contacted within 24-48 hours. I have not been contacted as of yet and I am struggling with the way we were treated.

Monday again getting the refusal of purchasing the vehicle after communicating with the salesperson. The general manager himself called much later in the day to inform me after I reached out to him with the offer of paying in full. Stating they had sold the vehicle that morning when we were told by the salesperson, it was available. Then he recanted his remark to say it was sold by noon.

It the principle of telling this to someone who is higher up in this company and hope that this does not happen to anyone else. As an owner myself, I have found myself making things right, on behalf of employees. This is to keep the integrity of the company sound and solid, even when an employee takes their positions beyond the policies I set into place. I have been in the preschool business for over 40 years and integrity is the key to success.

I hope you have read this in entirety and understand no one who has the means to purchase be denied the opportunity to do so. The ultimate goal that day was to sale and purchase, and that did not happen for us. However, the experience was much more profound than we expected.

I will be persistent and steadfast like the lady in the bible, as I look for some type of justice or understanding.

Bertha Smart Jackson

Today is 10/21/22 still no reply, so I am sending this complaint in by mail. Thanks

In May of 2022 I started having problems with my ford focus 2013 I called Autonation to have them to put my car on there computer to find source of the problem with it stopping and making noises, pulling and slowing down, and the system was saying engine hot & transmission hot. When I inform Autonation of the systems alerts they set an appt. And I drove it in they told me it would be a day to complete their analysis and that they would contact me, which they did, it cost me $3311.91. I had to return my car 3 times for them to recheck for hoses linking and my windshield fluid some how presently had a hole in it I complained and return it again within 2 days after I paid. I complain to the consultant who was handling my service her name was Beth she stated to me well your car is old. I did not like her comments about my car. I then went on Google complaints to tell people about my experience, I then received a call from Natalie in customer relations she stated that she was very sorry about my experience & and she wanted me too complete a questionaire so she could close it out and she would either give me a $500 credit in store or mail me a $250.00 check in 8 to 10 weeks I said send me a check for me having so many other issues I thought that would be okay I have yet to receive any credit or money. they just wanted the bad comments to go away, I have text messages which indicates that there would be a check in the mail in 8 to 10 weeks it's beyond that time frame. You should never promise customers any money or credit for them to be quiet about your bad services you provided. I'm have learned my lesson about Ford, but I still need to go back for a service check the same problems are still occurring and there is a warranty up to 100,000 miles so they say.

Thank you Ms. Taylor

I went to purchase a vehicle at the Frisco Tx location, upon arrival I was greeted and got with the sales associate I spoke with on the phone, after reviewing the purchase information I discovered I was being charged for items I did not want and they were not in the advertised price which added 2500 to the price of the vehicle, the salesperson informed me that those items could not be removed and I would have to pay for them, my trade in came was appraised 5k dollars less than the trade in value on kbb.com. I was insulted by what they were offering me for my vehicle, the salesperson had to do the usual back and fourth with the sales manager which went no where in the end I took my vehicle and will not step foot into any autonation stores ever again. I gave them a second chance as they are close to my home the first time I went to trade my vehicle in they lowballed me on that one too, I ended up driving 11 miles to another dealer and drove off the lot with the same vehicle I was trying to purchase at AN, oh well lesson learned!

First time I brought my car in I was told the brakes were bad and dangerous I knelt and looked at the brakes on my car I showed them I didn’t need brakes. (around 5,00 since date of purchase)

2nd oil change had brakes brakes done.

(Around 10,000 miles from date of purchase.)

Shortly afterwards went to car and it would not start.

The car was towed to dealer. Mid November and got my car back until the beginning of March 2022.

I even told them where I thought the problem and was told I didn’t know what I was talking about.

It did in fact turn out to be what I told them it was.

After picking up, I noticed on the ride home that the arm on the convertible top was in attached and apart and the clocked was broken off.

I called right away.

I brought the car back and I was told the clock was discontinued and they would take care of the top.in which I told them I wasn’t paying for it because some there broke it. I was told they would.

I brought the car back after 2weeks

I needed it for a dr appt. and was going to NY for 2weeks.

I was told to pick up car because Mercedes-Benz of Tampa couldn’t take the car yet.

Brought the car back and was told it would not be covered under my warranty.

Why would this be submitted to the warranty company Someone broke my car while it was in for repairs!

Since November 2021, until now I have only had my car approximately 3 months.

Meanwhile making. car payments.

Also how doesn’t know how to fix a car that their selling?! Each time I being my car in it’s sent out.

I had been car searching for over a month when i found the one i wanted at AutoNation Mesa or AutoNation Gilbert. Both stores are located in Pheniox Arizona which is a 300 mile drive one way from where i live. The sales team was working well for me, i thought. Finance got me approved for 6.5 interest which i needed to purchase the car.

I made the trip to Mesa on

September 30th 2022

I had contact with store regularly the week before making the trip. I requested the specs on the vehicle they had me purchasing on 2 occasions, before starting the trip there. The sales person would answer me e-mail but failed both times to send me the details of the car. I should of clicked then, but i thought he might b busy.

I specifically was looking for low mileage as well as navagation and a moon roof.

Apon arrival at the Mesa AutoNation when i saw the car i immediately noticed the car "Buick Enclave" was with out navagation.

At first i was told that it did have navagation. But navagation is navagation not something that runs off your cell phone. They tried to tell me how much better it was with out system built in and so on and so on...when i stated again i wanted navagation on my car. They simply said they didn't have one with it built in.

So i found the one i had orginally thought i was purchasing and showed it to the team at AutoNation. Instantly they were irritated with me. The car i wanted was at a sister store not 15 minutes away. I told them i wanted that one. So then they offered that they would pay for a year of OnStar, supposedly so much better, if I'd just give it a try.

They had worked well with me up till this point and i felt guilty, so i said I'd give it a try.

The sales team didn't feel anything knowing i was traveling 300 miles home, there for i would b unable to just try Onstar navagation. I would just not b able to return the car at all, I'd b stick with the car. In my opinion OnStar turn by turn navagation sucked. It continued to disconnecte me more then 6 times that nite. It was very dark and no navagation in some places i had to back track. I

was alone and scared.

Check engine light came on as well as tire pressure warning lights stayed on the whole trip home. I had tried the car and i knew i didn't want it. This was one drive one nite.

The next day i was contacted by the sales person to check on my thoughts of the car.

Actually he hadn't really called to c if i was ok, or if i was happy with the car. Because when i told him my concerns...his reply was "well if lights are coming on, you better take it to a local dealership to fix it!" When i told him i didnt like the navagation the Onstar had provided. He said "Well you can't return it, you drove too many miles!" Yes my mistake, i was trying to b nice and try the car out. But when it came down to being nice to me...all they wanted to do was get rid of a car. No care about me being happy. They don't care about customer satisfaction. They just wanted to get rid of that car, and me!

I requested a 2nd key fob as well. "Oh Yes" it has 2 key fobs i was told. But conventionally after signing all the docs that day...there wasn't a 2nd key after all. A little shady if you ask me. Why lie?

All i wanted was a car from the sister store, apparently that was too much work for them. They just want to move cars and stack your bills up with gap and insurance you dont need. Because they undoubtedly get a commission off that as well.

Worst car buying exsperince i have ever had.

I would never recommend AutoNation to anyone. That's to bad to the ones that are not as shady as my sales team was. But they all get a bad rap from other peoples actions.

I just hope they sleep well at night taking advatage of all the people they are dishonest to.

I purchased my vehicle on Thurs. Sept. 22, 2022 from the AutoNation in Ft Worth. I drove from Dumas, TX which is 5 1/2 hours away to get this truck. We drove home and noticed some jerking when we were in town after we got home at 9:30 so we took it to our local mechanic here in Dumas on Friday morning. He looked at it and said he couldn't believe that AutoNation would even let a vehicle in this condition out. He said it was the torch converter and the transfer case that was going out. I called back the dealership I bought it from and couldn't get them to really help. Pretty much they said that because I didn't live there he couldn't do much. I arranged to get it towed to the nearest AutoNation to me but since it was such a new purchase and the Ft Worth location hadn't done paperwork and stuff it was delaying. The director Jose Garza gave me his information so he could help me but won't answer a phone call or text now. I just need this taken care of and a rental in the process. That is why we purchased another vehicle because we need it and now we out a vehicle with no help after a major purchase.

April 2020 my car was towed to the dealership for diagnostics. The technician said it needed a computer. I paid the diagnostics fee, read the receipt and they had replaced my catalytic converter under a factory recall and "reprogrammed the computer". My question is how did they reprogram a bad computer? To me it was misdiagnosed. Sad thing is that's why you take it to the dealership is to have factory trained technicians work on it not guess at it. By the way it was a Throttle body assembly that it needed that I figured out from YouTube !

I bought a car on 5/13/2022 from AutoNation Rockville. 17 days later the car would not start. I was told by a Finance Manager whose name I believe is Fotos and whose email is [protected]@autonation.com. He advised me to take the car to a certified mechanic i.e. a Honda dealership and submit the invoice for reimbursement.

I did as advised and emailed the invoice for the work to the email address given above. I heard nothing back and have left approximately 15 messages with various employees at AutoNation Rockville BMW with no return call.

I have to assume this is a business practice at AutoNation Rockville BMW encouraged by management.

Autonation sold me (05/05/21) a car knowing there was over $4000. worth of repairs needed to be done (oil pan, arm bushings) which their so called;121- point inspection, obviously would have been disclosed. And here again;05/21/21 through another inspection at Schomp (BMW dealership); the repairs diagnosed as necessary and never disclosed any of this to me when I specifically asked my salesperson;Cody;if the steering was checked; he replied. "it's Fine". Certainly, these direct communications Qualify, as the definition for "Misrepresentation and Willful intent to Defraud I have 3 documents showing the repairs to my car on 01/12/22; replacement of the thrust arm bushings; which was covered under the extended warranty which I purchase at the time of the sale and the replacement of the oil filter housing gasket' which I was told on 05/05/21 is covered under the warranty by Meghan Boxley and again re-iterated my coverage of this on 01/17/22; Iwas charged $1745.38!I asked Eric Absher( GM) to be reimbursed and he replied "I don't care what you want" He told me "when does a owner take responsibility of his car; I replied "When does a GM and the dealership is held accountable knowingly Selling a defected car! I asked Wes Studer (the service manager)0n 05/11/21; what does the 121-point inspection mean he replied "the car is drivable"