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We purchased the car 60 days ago (or so) and we have had to replace all four tires and now a battery. The car has 20,000 (18,500 when we purchased it) miles on it and we have not hit the threshold of the 90 days or 4,000 warranty that the dealership offers not to mention the extended warranty we purchased. There is absolutely no reason we have had to spend $1700 on repairs on a car that we purchased less than 3 months ago. The dealership is refusing to help us and basically said “we checked the battery” and “the tires were fine”. I also have reached out to their corporate office via phone on 8/30, 9/3, 9/4, 9/5, 9/6, 9/9, 9/10 and 9/17, I have also emailed them on 8/30, 9/3, 9/4, 9/9, 9/10, 9/11, 9/12. I have received absolutely zero response from anyone. I write reviews and I get told " call the general manager". The same general manager who refuses to help us?
Claimed loss: $1700
Desired outcome: $1700
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It’s incredibly frustrating that you’ve had to spend $1,700 on repairs for a car you purchased less than 3 months ago, especially given that it's still under the dealership's 90-day warranty and an extended warranty you purchased. Tires and a battery should not be issues on a car with only 20,000 miles, and it’s disappointing that AutoNation is refusing to help or take responsibility for the condition of the vehicle when sold.
The fact that you've reached out to both the dealership and corporate office numerous times without any response shows a complete lack of customer service. Being told to contact the same general manager who’s refusing to assist only adds to the frustration.
At this point, it may be worth escalating this further by considering contacting consumer protection agencies, filing a formal complaint with the Better Business Bureau (BBB), or seeking legal advice. You deserve a resolution, especially with the warranties in place and the poor service you’ve received from both the dealership and corporate office.