AutoNation
Reviews and Complaints

In good faith, I purchased maintenance and extended warranty on my used 2013 Toyota Avalon Hybrid in 2016. I have since moved from Florida, and have relocated to Santa Fe, New Mexico. In contacting the dealership, was given the run-around by several associates, and finally landed on Ryan Duggin in the finance department. It was agreed that since I had prepaid for 3 oil changes ($210) I was entitled to a refund. Ryan Duggan has overlooked, or failed to read/respond to my emails. I finally had to copy his boss, and yet there is little sense of urgency in getting (1) my refund processed and (2) getting it sent to the new address I provided Ryan Duggan. There is no customer service resource on the Auto Nation website (perhaps there are so many complaints, they don't want to hear them) Needless to say, I had thought that the dealership were fairly responsive while I was there in Florida; however they have changed my opinion of the dealership, due to Ryan Duggan's inability to perform rudimentary customer service.

I took my vehicle in for a repair for the third time I asked her to hep me resolve the isaue, she said no I've already done everthing I'm going to do.
On several ocasions I've atopped going in there because she is so rude yelled at me or raised her voice on aeveral ocasions.
She won't answer the phone or return my phone calls anytime I've called. I get put on hold and relooped thru the systrm on several ocasions. ice tried to contact the servicr kanager but sge is always out.
This is amarillo texas autonation east plains chevorelet.

I purchased a used VW from the dealership in Columbus, Georgia only to have it for 2 weeks. It has now been in the shop 1 week and I haven't even made the first payment on it. I was accused of tampering with and damaging the engine only to find out later that the motor had come apart through no fault of mine and I can't get ANYONE to help me. No loaner car and no call form management or sales. My car is still in the shop and won't be ready until next week.

I bought a Toyota Avalon 1995 on March 10th from AutoNation Hyundai 104th & Huron, Northglenn, CO believing in all of your advertising as certified used cars, inspected, perfect condition, etc. etc. Much to my dismay after driving this car for almost two weeks the transmission went out, it had to be towed (at my expense) back to AutoNation, obviously they offered to change the transmission (at my expense).

You are falsely advertising for something that is not true. I understand that when you buy a used car is "as is", but you shouldn't put up cars for sale unless you know for sure they have been thoroughly inspected and are fit to be driven. (That car stopped in the middle of a busy intersection!) I could've been killed. The car is still at AutoNation.

Who would want to buy or trade-in a car that needs a new transmission? Would AutoNation?

I got ripped off by AutoNation. They have my $3, 000 and now I have nothing to drive! that car is fit for a junk yard. Not everybody has money to throw away in cars that you can't drive.

An extremely unhappy customer. AutoNation shouldn't do this to people, sell cars that are not really inspected and not fit to drive.

Resolution: AutoNation should fix this transmission free of charge or return my money.

I have had so much trouble with my vehicle. Autonation in Ennis was recently bought by a different dealership. From what I have heard, (could be rumors), the used cars that they had were replaced because they were all bad cars. I can only imagine since I purchased a used car from there with so many problems. I'm attaching a rough draft of an outline that I have been through, I started doing this in October, so anything before that is kind of an ideal dates but close to those dates. I stopped doing it on Dec 26th. So anything after that is ideal dates as well. I only have call records & an invoice from the 2nd to last time I took it in.

I purchased a 2012 gl in December. I live in Atlanta and was having the car shipped from your Ft. Lauderdale location. When the car arrived: 1) there was no title 2) no temporary plates and 3) there were numerous scratches and the car had clearly had body work done from an unreported accident. Autonation said they would make good by sending the title and temporary plates. This never happened. They offered to have the car looked at--but I could not drive it and they were not cooperative in arranging for the work to be done.
I then said I would return it under the return policy. I asked that they pay for both ways shipping and they refused...It thus cost me $675 to ship the car back to them.
Later in January, after having sent the receipt for the car shipped back, I realized that Autonation had not confirmed receipt of the car. It took over one month for them to return my emails/calls. They finally admitted to a huge mistake and failure to process the cancellation. In the mean time, Bank America, who financed the car, was sending me payment slips and eventually late notices. My credit has been impacted. I then tried to buy another car and because of this loan not being cancelled, my financing of my new car was going to cost me double or more in interest charges. For over two weeks, I tried to push to get the loan cancelled after notifying Automation of my urgent need. Eventually, I had to walk away from the car that I had originally purchased due to poor financing rates. This cost me $1000 in car inspection fees, return and usage charges. So, I'm out $1675, plus dings on my credit.
This is horrendous service and treatment. I have been grossly wronged and need to be made whole, at a minimum. Please help.
Howard Rosen
[protected]@gmail.com

Your outside marketing representative, who I only know as toby, called me last week from a shop that i'd recently convinced to buy from us, instead of autonation, and advised me never to go back there (sparks collision, bill and colleen, proprietors), because there would be a good chance that I might be killed! (smugly insinuating that the owner is a military veteran with guns, who's waiting for me to show up). Instead of convincing them that autonations parts and service were superior, he instead, convinced them that i'd hacked into their computer, changed their vendors without their permission, in the hopes that maybe they'd accidently order from us, but above all, he convinced them that I may have stolen information. The first claim is ridiculous, the second is dangerous and should meeit his termination. This is not just unethical, it's disgusting. These people are elderly, and this man is preying on their fears and putting my life in danger in the process.

Jason duggan
[protected]

I did a dealer trade for AutoNation Chevrolet North in Corpus Christi, TX for a trip to Auto Nation Chevy in Amarillo, TX 79103 on February 4, 2018. I submitted my invoice for $626.23 to dealer in Corpus Christi with all copies of receipts, etc. at least two times! I have talked with the dealer trade manager and the General Manager a few times and politely requested they get back to me. Trade manager informed me he submitted in voice to the accounting department and it needed the general manager's signature. After contacting both by phone asking for my payment a few times and please call me back if any problems; I have NEVER received a call back or response in over one and a half months! I have paid my credit card companies back in February and am OUT the money! I have been a customer of Auto Nation for over 18 years; have purchased two vehicles from you and continue to service them in your dealerships. I am a veteran on very limited income and hope you will please just get me paid. Thank You for your help. Regards, Norman J. Zacek [protected] [protected]@stx. rr.com

I purchased a 2010 Nissan Xterra at the end of December, 2017 only under the guarantee that the warranty I purchased along with it would resolve the HVAC motor which ended up actually being a Passenger Side Vent Control Motor. My sales respresentative and financial advisor both claimed it would be covered under warranty in verbal communication as well as by text. The sales rep sent me to the service department to schedule my repair after I came to return the car but then decided to keep it, once again under the promise that these repairs were going to be made.

However, upon entering the service department I was immediately sent away. I had to take it to Nissan because your dealership said they didn't work on Nissans as it was a Jeep dealership. Nissan sent in to the warranty today and has informed me that they denied covering any of my repairs. I am pretty upset that I spent so much money(and am still currently paying for) for the extended warranty while it didn't cover something that your dealership already new was wrong with the car at the time of purchase and claimed would be covered. What can I do to resolve my issue? I have already had to pay for the diagnostic fees after being informed that the warranty would not cover my repairs after purchasing your expensive extended warranty.

My 2018 CLA 250 center console and everything related to it stopped working such a back up camera, gps, computer and everything else related to it. The Mercedes of Pembroke Pines where I purchased the just informed that there is nothing the dealership can do until the 22nd of March and today is the 13th of MArch. The car will not be diagnosed nor a loaner will be offered. A brand new 2018 Mercedes should not have this type of problem, however if it eventually does, then it should be cared for in a timely manner. Being more than a week without a car and having to spend money on a rental because your brand new 2018 Mercedes does not work is insanity. Autonation sucks!

I purchased a used 2008 Jaguar XJ from AutoNation Audi of Westmont in IL. The day of the purchase I drove the car on the highway, there was a vibration in the steering wheel. I called the sales person and informed him of the issue.
Tried the simplest fix and that was to get wheel alignment and balancing at my own cost but this did not fix the problem.
I called the car sales manager, I was told that the car had no warranty and was sold as is, this was not true, the car had a 3 month warranty. I took the car back to the dealership but they could not find any problem. Clearly there was one.
I took the car to the Jaguar dealership as it was not comfortable to drive on the highway. The dealership told me that the problem was with my wheels, they were likely bent. New set of wheels are extremely expensive for this car. I called the AutoNation sales manager, informed him of the problem but never got a call back. Now I am stuck with an expensive bill of replacing the the wheels and I've had the car for less than 2 months.

The had a limited 3 month warranty.

I went to this Auto Nation car lot to look at specific vehicles. They didn't have the vehicle I was interested in on the lot so the rep David Albert searched their internet database where he found the vehicle. I asked David how long it would take the vehicle to arrive to their location if I went through with the deal. David could not give me a date. He asked me to put my information on the application so he could find the time it would take to get the vehicle their. I TOLD DAVID 5 TIMES NOT TO PULL MY CREDIT. I also did not sign the application. David promised me they wouldn't pull my credit. He said they would only see how long it took. He took my info the finance dept. (HOWARD WALTHER) where Howard ran my credit. I immediately received a notification that my credit was pulled by Auto Nation. I spoke with Howard Walther about it and he stated that he did not care about my credit and he asked me to leave the dealership if I have a problem. Worst dealership experience I've ever had. Howard should be terminated how he treats customers. Further action will be made.

Where to begin.

Your sales man Eric Serrano dropped the ball on ensuring my CPO 2016 Fusion Energi was ready for delivery. In fact, I drove all the way from College Station to pick up my car only to find out in a text that he wouldn't be at the dealership and to ask for his cousin. Really? I scheduled my drop off ride around his schedule.

What I got was a dirty and damaged car that had not been taken care of or properly cleaned. There were dents on the hood and front grill, paint gouge on the side door, stains on the seats, missing floor mats, unwashed interior, stains on the sun visor, scratches on the interior, chipped windshield. Not what you would expect from a Ford certified preowned. I addressed my concern with his cousin. His response? "It's a used vehicle." He was more interested in negotiating his cellphone than my issue.

I contacted the original salesman by text and I told him I wanted to return the vehicle. He referred me to Sam, your used car manager. I was still within the 5 day period of your Pledge. I made sure of this fact during the contract signing with Maria, your finance officer. I planned to purchase my vehicle that night, but would have to return in several days to pick it up. I asked specifically about the return window from their 5 day Pledge with this in mind. She explained it was based on taking possession of the vehicle and not on the contract signing date. My wife witnessed the contract signing and validated that Maria made that official dealership statement to me. That the finance officer miscommunicated is not a legitimate excuse, it is just another broken promise.

Sam told me legally that return window was no longer valid. So much for being honest and keeping your customer "Pledge".

He invite me at my expense to bring back the vehicle for his inspection. I did and identified all the issues that I could see. One was the sloppy interior detailing that had created a water stain on the car ceiling. I had to contract a mobile car detailer to fix this problem myself. And the clincher is that Sam had the nerve to deduct $5 from the reimbursement check because there was a credit card surcharge? Unbelievable!

Yet I missed one issue that I became aware of after the car was returned to me. The detailer pointed it out to me. The underside front grill had significant damage from the previous owner that had not been identified by the CPO inspection or your Ford body shop. I contacted Sam the next day and showed him the photos. His response:
"Hello Mr. Bruce
Thank you for your email we fixed everything that we saw on the car, not sure when did this happen as I do not have any notes in my system stating there was any under damage to this car, unfortunately we will not be able to repair it .
I can give you the number for our body shop and see what they will charge you to repair it. Thanks for reaching out to us"

I resent that he would insinuate that I actually caused this bumper damage and that this is now my responsibility! This was absolutely preexisting damage that was not identified by anyone in your body shop or dealership. By not identifying this issue it just doesn't default to the conclusion that the customer must have caused it.

I have invested in two car rentals at my expense and driven almost 400 miles to get my purchase to reflect the condition of what I expected of a Ford CPO. This after getting delivery of the car in the condition of an auction vehicle,
This negative experience makes me call into question the legitimacy of the CPO certification process of my vehicle.

I have communicate my concerns directly to Ford and on public forums since he thinks he's done his due diligence in addressing my concerns.

What he has done successfully is made me feel like a criminal instead of a valued customer.

I was at the Auto Nation Toyota at Sahara Bvld in Las Vegas Nevada today around 4:45 pm to have my car change oil. The Service Advisor 3880 named Cinlee Young was very helpful and very respectful. He explained to me everything about my car that needed attention. I always like this dealership here. As a matter of fact i was there about a month ago to have my car fixed the water pump and timing belt and it cost me more than 2k. It is worth it. Today is a different story. When i was paying for my bill of $60.16. I asked the cashier name is CITLALIC something, I asked her if i could pay from my Toyota Visa $50 from my reward and the remainder charged it also on my Visa. She declined to charged it on my reward. She said she doesn't know. She asked another cashiers besides her and just glance at me and also said no. So i said lady i used it here before. So i asked for a supervisor and she said not available. Now i think she realized her mistake. She said i will try it. And it work. i told her you did it and you know how to do it its just you are lazy. She didn't say anything. She relented to my request when i asked for a supervisor. In other words this ladies at the cashiers is just bunch of lazy employees. MY name is Alberto Bermejo tel no [protected]. I just wanted your company to know that this Cashiers laziness is making a bad image of your company. Thank you

My name is Joe Foggia.

I had a wreck in my 2013 Mercedes SL550 and before I reported to USAA, I took it directly to Mercedes of Fort Lauderdale. I wanted them to do all repair work as I always take both our Mercedes (we have a 2007 S550) there. Mercedes of FTL performed all work and all seemed fine. However, shortly afterward, I discovered the side rear window black metal moldings were coming off. One was off and lost. The driver side was half on and I noticed it and took it off. Then the trunk lid started to not stay open. It would slowly start to fall. Both of these issues happened after the repair work was complete and I took the car.

I reported this to the dealership and they say neither of these are covered and they want to charge me $1000... I say that is BS..

May I point out, that though I moved down here from Portland, Oregon where I purchased both vehicles, the SL550 brand new, I have always brought all my service to this dealership.

I will say that Michael Ferarro my service representative is very good and I will say that the auto body guys are good. But it appears their hands are tied...

This is a corporate thing.

Sine it appears to be corporate, I am sending this note here. If I don't get these items fixed at no cost to me ASAP, I certainly will re-consider my next purchase. My next purchase will be coming soon...

Warm regards,
Joe F. Foggia
[protected]
[protected]@me.com

We purchased a new 2017 Explorer from AutoNation Ford of Brooksville, Fl on Dec 7, 2017. As of 1/5/17 the trade-in has not been paid off. We paid cash for our new Explorer. It took forever for the cash deal to be completed. The vehicle was not detailed when we left the dealership. They certainly had enough time to detail the vehicle. They didn't even take the time to vacuum. We contacted the dealership 10 days after our purchase to find out why the trade-in had not been paid off. They assured us it would be taken care of immediately. A week later nothing had been done. We called yet again and they put the blame on SunTrust. We went to SunTrust bank and found that nothing had been done on the dealerships' end. A few days later the manager called to tell us the problem was that we did not provide insurance info. Not true. I gave them an insurance card with the agents contact info. Asked why no one contacted us about this issue, they had no answer. Then on Jan 5th the finance manager called to tell us he couldn't find the paperwork and needed the account number of the loan. He called SunTrust but they wouldn't give him that info. Hopefully this loan will be taken care of in the next few days. We told them about the condition of the vehicle when we got it so they did send us a free detail . I will never go back to this dealership for service or a free detail, as if that makes up for everything. Did the salesman or finance manager lie to the manager about what was going on with this issue. Was every just covering for everyone? Being a breast cancer survivor myself I asked the salesman why AutoNation was a sponsor of Breast Cancer. I've seen the commercials and as soon as you walk into the dealership there are pink breast cancer posters everywhere. The salesman, Tim Worsley didn't know. Even worse he didn't take the time to find an answer to my question. How is that possible? He has worked there for quite a while according to him. This dealership is a joke. They need to fire everyone and start over. Maybe next time ...better training. Herbert and Georgi Gunnell, [protected]

Call to schedule an appointment on 12/15/17 at [protected] to leave and receive a loner. When I called the dealership to make an appointment I was provided a confirmation number and the service advisor's name. When I called I expressed that because this is my only transportation that I would need a loner and I have an extended warranty for the vehicle. I provided the VIN number for the vehicle as well. I was informed that the service advisor was to call back and discuss the appointment. I was never contacted. I arrived at 1:10 on 12/21/17; upon my arrival Mike Wood can out to greeted me. He asked what I was in for; I expressed that I had an appointment at 1:30 today to meet with him and I have the confirmation number. He then proceeded to ask what my name was and what was the issue. I then gave him all my information again and let him know what the problem was. I asked him "do you have the information?" I have a confirmation number. I also told him that when I called the dealership to schedule the appointment I was very expressive about receiving a loner when I leave the car. His exact words were "I don't have one to provide you. I asked "why did I make an appointment a week ago and request that specific service?" I do not understand if I called to schedule and made an appointment; this is not the type of service I was expecting. I left work to get this done. He walked off and said I am done with you and I am not helping you. I replied "so you are not going to help me?" I was utterly offended and I was very disrespected by his actions. I am definitely aware and sure because I am black along with being a female that I was treated that way. When I spoke to his manager I felt his manager was taking his side and still not trying to understand my issue. I was told that I made an appointment with the answering service. I was confused and I left very upset.
Out of all the other dealerships that I have done business with AutoNation Burleson is the first to have shown me discrimination towards because I am BLACK; a BLACK FELMALE. This was my first time every visiting the location and the reason I choose that location is because it is 5.4 miles from where I live.
My advise to Mike Wood and his manager is when you are in customer service and you come across people regardless of color, age, or background, you are representing your company at all times.

On Sunday, November 19th, 2017. I walked into Autonation Nissan of Miami trying to purchase a 2010 Toyota Prius with the selling price of $12, 485. Initially I was going to put down $9, 000 for the car and finance the rest along with my trade in. My trade in was originally taken in for $7, 500 while getting the Prius. The Prius had a lot ants inside so I could'nt drive off that day initially when I first tried to purchase the vehicle. My car salesman Jose Ramirez set up a loaner vehicle. The agreement was for me to drive free of charge while Autonation Nissan Miami prepares the 2010 Toyota Prius. So The Prius is ready after 6 days has gone by which is now November 25th. During this time the finance manager Jhony Crespo was suppose to be finding me a deal in regards to financing the car. The deals he had on the table were not in my favor, So I allowed him more time to find me a deal upon his request which he wasn't able to. So he mentioned me having to get a co signer, so I called my father to see if he can assist me which he took time off of work to come down to the dealership to co sign for the Prius. Mr. Jhony actually found a better deal than with me signing by myself with my father as a co signer. But it still wasn't a great deal. So I decided to take matters into my own hands because I really wanted to Prius but Dade County Federal Credit Union does not finance cars 2011 or older, The Prius was a 2010. So I requested for a refund and to return my original vehicle (Camry) so I can go buy a car elsewhere. But the Used Car Sales Managers Carlo and Fernando both tried to convince me otherwise which caused a scene in the lobby because I had somewhere very important to be and they were holding me back by not giving me any means of transporting. Not my car, not my Prius that I drove home for one night and returned due to the ants crawling up my arm. The fact they tried to convince me to keep trying to buy a car with them, and the fact that there was no task on returning the money to me made me really want to get out of this situation. By that time my patience has ran its course and I just simply wanted the $6, 000 in cash that I gave the dealership without any discrepancies (not understanding why it is so difficult to return my funds. Also my current vehicle back which they took the registration off before me signing officially for the Toyota Prius but yet they sent me home in the car illegally without finalizing the paper work and closing the deal. It was embarrassing for me to bring my brother to the dealership who is also a potential NFL draft pick this upcoming season to see the terrible service be given to me and now he doesn't even wasn't to buy a car from Autonation anymore and he was getting ready to trade in for something well over 100k. I'm complaining about the unsatisfactory service and timing this Autonation location has given to me and also the fact that I still have no car and I can't get another one until my cash and car is returned to me. The used car sales manager Carlos was the only guy was helpful through this process. Even though he still was accept that fact that this is loss due to his other staff and the serviced provided to me, he was the only one who took a leadership role in this transaction. But I am asking who ever is reading this message to please assist me with the return of my $6, 000 with no deductions because I wasn't aware of any charges and to return my car or buy my car from me since it s been held in inventory for almost two weeks now. I will be calling "Help me Howard" of Miami, FL Channel 7 news and calling legal services as well becuase I will now be sent to collections due to my current fiance company not being able to assist me. It is now about to be going on a whole month, this is ridiculous. I can send more details as far as the bill of sale and also pictures of the ants inside the car and also cards of the employees who assisted me. My contact number is [protected]. I would appreciate if someone gave me a call in regards to whats next. Thank you for your time!

Around 2 weeks ago last week of nov 2017, I notice a bmw 335i that I was interested at a rover dealer not having any idea it was an automatuion dealership nor I knew who autonation was. So I phone up and a salesman name tray assits me with acquiring the car. My fico wasn't very high due to id fraud but nevertheless tray calls me on a saturday telling me that he had found finance foe me. Yet when igot to dealership, I was excited but he then to, told me that the car I wanted didn't pass there serious 120 pt inspection. So I had to pick another car. Well there was only one other car 2011 jag xk which was about 8g more than the bmw but convince me to test drive it since I am there.
After the test drive I wanted an options so we begain to look through some 10000 used car they have but pretty soon got massage that the dealership even though is autonation but are not really willing to obtain or sell other cars I find other than ones in their dealership because of course a higher profit.
They were asking $5000 down which I told them was a bit high and out of buget but they kept pressuring. I had finally told them that I will return monday for car but just needed time to see about the extra cost on the jag. At this point an indian gentement appears and introduce himself as the manage. He begins to dispuite what trey had promise me to hold car till monday and tld me that another party was very interested and that it will be sold by monday in which he cannot hold the car foe me even wheni offer a deposit. He then offer me an options to write him a check but is willing to hold for 30 days no problem he promised.
Even though I feel like he was lying about the other interested pary I agree base on the ability to delay the down for thirty days.
I then got put in the room with the finance manager davis garica, he seems likea very nice guy and honest. He then suggested a warranty contract that cost $3600 whixh seems very high but was so tired of waiting for them that I agreed. He told me that the roadside service was included for me from him. He also made me sign a paper stating that that will cash my check in a week. He also said if I needed more time that all I have to do is to contact him and he will make further arrangement just as the manager had offer. He actually repeated that afew times.
Comes 6 days later, I call, email and text both david and trey about my request to delay the payment further as was instructed but with no respond. I finally got reply from trey and he said tha I had sign document that promise them the check will be cash ina week. I had mention that he and friend of my was prsent when the manger had offered but he didn't comment.in fact when I got home that night I actually got wmail from trey stating tha the car was on hold foe me till tuesday. Now I know the manger was lying. We went back and forth on text but with no resolved.
A few hours after aroind 6pm, I was driving car and suddenly that engine started smoking like a bomb had hit it. I pull over immediately as I cannot even seein front of me. I called the 24 road side service immediately but the person on phone told me that my name doesn't match the warranty policy name and that thet have to varify with dealership. I call trey and he tells me to call the roadside but that there is nothing he can do. I ask him to help so he told me he call me back but then never asking phone again. I endup towing and paying for the tow back to my house missing a very important meeting.
The next morning I called trey to get call tow back to shop and he respond by saying I should stop demanding things from him. I was shock by his attudite. After over an hour of arguing he send the tow trick to my old address. Finally I go to my bank and I notice they had ignore my request their direction for me to give instruction day before to alter arrangement with check.
Looking back that basically the manager had lie and trick me into writing check without intention in honoring his 30 day offer. That is wrong and has to be illegal. I cannot believe autonation would tolerate this kind of practice. It will be interesting to see what that are going to do with my car since who wants to buy a car that blows up in six days. To be continue

On Wednesday November 29, 2017 I took my vehicle in for a regular oil change as I have been since I purchased the car. Yesterday when I received my oil change bill it was twice as much as I have been paying for the past two years. The service tech pulled up my prior bills for oil changes and saw that indeed I would pay no more than $25. I had him speak to his manager to ask if he could honor the same price that I have always paid just for this one time. When I spoke to the Manager he was insensitive to the issue and spoke to me with sarcasm and lack of leadership. I will not be taking my car back to Nissan for service as I feel that I was treated with lack or respect and as a loyal customer of Nissan I expected more. I am very sadden and disappointed by the service that I received yesterday by this gentlemen. Nissan failed to reset my oil maintenance reminder as well. I hope that other customers don't feel the dissatisfaction that I felt yesterday. Please feel free to contact me at [protected]@yahoo.com or [protected].