OnStar
Reviews and Complaints

I've had data services since 016 until 022 in previous GM vehicles. In August 22i purchased a 2022 Colorado BISON and every single month since I bought this truck I have to call OnStar to fix data services because they keep shutting it off says that's 3 different credit cards won't work even though I use them every day of the week make online purchases and whatever. They say ATT is blocking them or my bank even though we were on conference call with my bank for over an hour in April and ATT says all info is correct. OnStar service has been absolutely HORRIBLE in this truck. Going to trade in very soon. Done with all their [censored]!

January 2021 we sold a car and one of our trucks was decommissioned due to many mechanical issues and lack of parts due to pandemic, I called Onstar to cancel account and they talked me into not canceling account rather keeping a minimal service thus take off car and put coverage on my sons truck (that was canceled back in 2019) just in case he had an accident. July 2023, I call to cancel his truck account and find out he has not had coverage since we canceled back in 2019! Onstar applied to the wrong truck (Gmc 3500 and chevy 2500) and refused to give me credit for coverage, so I have been paying for years on a parked vehicle! I spoke to 3 operators in different departments and the final one just wanted to argue and find loopholes that made no sense and was too lazy to even try to investigate the matter, just kept saying they won't be able to do anything then put me on a long hold then hung up on me which I am sure is a typical terrible customer service avoidance tactic. The agents confused trucks several times in our hour-long conversation proving they can mix up vehicles no matter what excuse the operator tried to provide to avoid having to investigate the matter including continually stating the vehicle was canceled back in May 2023 when I kept telling her had just happened on this same phone call before I was transferred to her yet it fell on deaf ears.

During an audit of my credit card account a charge of $15.00 a month was found from OnStar. This charge was from Nov. 2022 to the present date June 2023. After talking with one of your customer service personnel (Allison) I was informed that this was for your OnStar mobile application. At no point and time did I ever subscribe to this service. I was informed that if we had service before the 2G network elimination I was automatically charged for this service.

After digging deeper into my account, I found that prior to Nov. 2022 that I was paying $43 a month for a service that we had canceled years ago!

I would appreciate a manager of your customer service department contact me as soon as possible to discuss this matter. My contact information will be below.

Lynwood J Patin

[protected]

2023 I needed service and pushed the blue button for directions and when she asked me where I was, I told her let me see, I am at such and such, ok well thank you and hung up on me. I got this service free after buying a new car, and had until may the 8th, and with that happening, I canceled in april, and just found out today on 05/10/2023, they took out money from my account, after canceling. So, I called and she said well I am sorry it didnt get canceled right. So, she really tried to keep me, however after not helping me with directions and not even canceling my services properly, I can't trust this service. I did call in april to cancel, I told the guy why and he said he would look into it. Today the lady said the same thing. Lol, I told her that is what he said, guess it never got done. Why would I spend my money on a service I don't even trust?

this was a 2023 equinox, service started on the 8th of feb. 2023. I don't even want this service for free.

I purchased a 2013 Buick lacrosse believing it had onstar. It did not. I was advised to subscribe to Onstar Guardian. Definitely not the same product. I was advise to purchase an android phone to get gos to run through interlink. Doesn’t work. Wasted over $200 for a phone that I didn’t need. Called several times spoke to representative. Then my account was assigned to another phone number and different person. My account canceled but not by me. I tried to straighten this out but became a bigger mess. I called several days ago for I am being charged $15 for service I am not getting since no one can find my account. I want my account credited and restitution for all the hassels from your se representative

I was involved in a MVA on 01/03/23 at which time my OnStar did not send a signal because my vehicle was upside down in the mud. This is a problem that needs to be addressed. I was forced off the road by a semi-truck and rolled it down an 40' embankment. Had I not been conscious or if I was seriously hurt, I would not have been able to call for help on my watch. How do you plan on resolving this issue? It finally went sent a signal when the lifted my truck out of the embankment. By then, I could have been dead.

[protected] Pamela Sweeney

In September 2022 OnStar did not offer any service on our 2009 Silverado Chevrolet truck so we deactivated our service with OnStar. On December 28th, 2022, OnStar took an unauthorize $15.00 out of my checking account, and this is causing me $28.00 fee. When I call OnStar concerning them taking money from my account. I was told that the account was deactivate since September. But they could not see any $15.00 charge. I could see it on my online banking & my bank could also see the charge which my bank gave me the reference number to this $15.00 charge made by OnStar. I was told by OnStar that the loss prevention was looking to find the charge. Someone would call me It's going on 2 weeks. I am going to file a complaint with BBB and take this issue with OnStar to court if they do not put my money $15.00 plus $28.00 fee back into my account. I will never do business with OnStar again! I will be using my cell phone for direction and using my roadside assistance on my cell phone or my roadside assistance insurance from my vehicle insurance.

My car is 2013 bc of its age onstar cancelled my account, gave my banking info to a third party and began taking monies from my account. I gave no such permission. I called back on 12/7/22 I was given a refund of $61.12 thirteen days later on the 20th of the same month I get a bill for $12.17 from ONSTAR on an account that was CLOSED, so I was told however they are still charging me on an account YOU closed. That was LIE.

When I called week after I was told 2-3 days it takes to receive, fine. Called one week later, still reprocessing. I was told called today, and after playing games with your staff, you know, transferring me around keeping me own hold, try to get another rep to help/pretend they supervisor all the tricks people use in the customer field. Oops! Did I forgot to say I ran a call centers for twenty five years and know all the little tricks customer service/telemarked play? And those silly little games haven’t changed. I’ve also written several sops that are still being used in the companies I were employed by when I finally got a “supervisor”I explained about the supposedly refund that was supposedly issued last week, week b4? Hadn’t really been issued, huh, imagine that
LIE #2. this is a fact the”super” told me so. if you were recording you can hear it all if you were recording. I given asked her

I purchased a 2013 Cadillac Escalade ESV thru Arnie Bauer Cadillac!

I paid for 3 years of service. $1500 Dollars

I sold my car at 61 days after purchasing.

When I called OnStar they were very polite, and told me my service was disconnected. When I inquired about my refund for the unused portion of contract I was told it was a free service.

When I read the cancellation policy on its website it states - if less then 60 days the refund would go to dealer. Over 60 days it would be refunded to purchaser

I would hate to have to contact Channel 5 news to get involved. Or the BBB!

Please review before I move forward on this matter!

I am livid! i have bought gm for over 50 yrs.. I have a 2006 deisel truck and a 2010 cadillac! gm is done! not giving an ungrade electonic system! you could do that and won't. So! i will not buy gm again and will advocate for other to do same! i have relied on you for safety and electonic notification for systems! i am sure others are as angry as me!

I am NOT happy that you are discontinuing the Onstar service I have on my vehicle. I would think that "someone", one of your engineers would have developed a new system(control, module, etc) to replace the Onstar in older vehicles. I always felt safe driving my vehicle knowing I have Onstar in case anything should happen. I don't have a cell phone. And am NOT interested in purchasing one. Nor do I have the funds to purchase a newer vehicle. Please re-think your plans on this.

So I just received a message that OnStar will NO longer be available on my 2013 Chevrolet Impala. In talking to people at OnStar(Some very difficult to understand) I have been told that I am "out of luck", unless I purchase a "SmartPhone". Well, I don't have the funds to purchase that phone and pay a monthly fee for it. I can't believe I am the only person upset with this news. To me, someone could and should come up with a solution for this problem. I enjoy my vehicle and also don't have the funds to purchase a new vehicle. Having OnStar gives me a sense of security in case anything should happen when I am out on road. Please re-think your plans. This is just really upsetting.

First of all, I have been with On Star for 18 years and am very upset with the situation that should be a small asking. I have never asked them for anything and have always paid my bill on time. I just got a new computer and I'm trying to change my e-mail address and have had no success. I e-mailed and called several times but to no avail. Yesterday, I tried to sign in (on my old acct": and it said:"no such e-mail or password (I had a lady on the phone while I was doing it). She then told me she would talk to the person that takes care of that problem for him to solve it and he would call me right back yesterday. Well, guess what? NO PHONE CALL YET. I'm very frustrated as I have other things to do beside fight with OnStar to just "get my e-mail changed!

my name is Sylvia Phelps — 1220 South Neff Ave. — West Covina, Calif. 91790

my old e-mail is: [protected]@mail.com

I WOULD LIKE IT CHANGED TO: [protected]@gmail.com

I would also like this solved asap.

In February of 2022 my 2016 Silverado's battery shorted out started a waterfall effect with tech services. The dealership fixed my truck, I got it back after numerous repairs I received my monthly diagnostics by e-mail from OnStar and it stated my truck had a problem with the starting system in my truck and service is needed immediately. Took it back to my dealership nothing wrong so-called OnStar thru the truck ran a diagnostic and said no codes found. Talked to tech support and said would take care of issue, next month got same e-mail with the same problems listed went thru same scenario same results this went on all spring and summer finally I contacted tech support in August and told them either fix this issue or I will cancel it altogether. Was contacted 2 days later they said problem was solved I will have no more issues on my e-mail diagnostics. Fast forward to October 1 my son took my truck on a fishing trip some 200 miles away. He called me at 7am said the truck is missing and the dash looks like a Christmas tree what do I want him to do I said to call OnStar and ask for a diagnostic report and then I got an e-mail from OnStar saying thank you for enrolling in OnStar diagnostics so the way they fixed my issue was by turning my diagnostic service off and didn't say a word and kept paying the same amount to me this is a major rip-off I am going to contact better business bureau and see if anything can be done for these people taking advantage of unsuspecting people.

I am very upset that they are discontinuing onstar on older vehicles. I bought a 2013 Buick LaCrosse new in 2013. I have now retired and can’t afford a newer car ( mine is perfectly fine) but they are getting rid of onstar. This is not a way to do business ! I bought the car to use the onstar direction service. Now I will not be able to use it ! Completely unacceptable!

Onstar collects your information and sells it to third parties, even when a subscription is inactive. Onstar equipped vehicles consistently feed data to Onstar which then can be disseminated and passed on to law enforcement without a warrant. This collection of data is illegal based on the bill of rights and there is no way to opt out. Onstar is now a requirement on the purchase of new GM vehicles and is an additional fee of up to $1,500 with no way to opt out.

When I first bought my car in March of 2021 I got 6 months of service for free and then in April of 2022 I used my free points to get one month of service but other than that I have never purchased service with ONSTAR and on Aug 21, 2022 $331.84 was taken out of my account without my knowledge and I have never once been contacted in any form phone, mail, e-mail etc alerting me that I had an outstanding balance because I would have called right away considering I have no service with you guys. I would like to have refund as soon as possible please.

On August the 2nd around 3:00 in the afternoon and if you'll look back it was 107 degrees I broke down I didn't have an engine problems I had a simple flat tire at very easy fix I was on a very constructed very horrible and safe interstate and when I broke down there was no shoulder I had to go into the grass to get get off and get safety and you know OnStar kept me on the phone for two and a half hours promising me somebody's coming well after almost 3 hours I knew nobody was coming it cost me over $600 that day to get to a motel because I lost my reservation and it's not okay with me y'all need to fix this or I'm going to report you to the better Business bureau you know I never got an apology I never got anything for y'all let me down y'all left me with a severely disabled child on the side of the road that's sad

I was going to renew my plan however their email is very misleading. If I try to renew on line, they will only allow monthly payment and the total annual charge is $157.92.

The email states that it will be $119.92 annually. Even if I add taxes to that which the email makes no mention of it would only be around $134 annually.

they are making money by misleading customers.

Account is under Jamie Martinez for a 2019 GMC Sierra. I have been charged twice each month and just found out I can combine services for $42.99 but for months I have been charged $25.09 and $42.63. I just sat on the phone with a rep whom told me I was lying about the charges paid on my account for June 1, 2022. She told me my account was cancelled and repeatedly told me I was not charged. I can only take being called a liar so many times and then on top of that tell me I could've saved money each month but I was not told out of the several times I have called. When asked what we would do about the extra money I've paid each month I was told there is nothing that can be done. This is not acceptable and I do not appreciate being called a liar.