OnStar
Reviews and Complaints

I was in an accident on Saturday, May 21, 2022. OnStar contacted me immediately, but it was so loud it not only made my panic worse, but it also gave me an awful headache. On top of that, the people on the OnStar kept yelling at me about if everyone else was ok? If I knew, I wouldn't be in my car getting yelled at by you. I was rear ended then they started yelling at me about what kind of car hit me? It was jacked under my truck, I hadn't left my truck. Furious. Awful experience. I kept trying to tell them the cops were already there, because luckily a sheriff was in the parking lot next to where I was hit. It took 5 tries to tell them the cops were already there to get them to shut up so I could talk with the cop and have them stop yelling at me. Awful, awful service. I was in shock dealing with a trauma getting screamed at. I know they have a service they have to do, but I couldn't even breathe for like 4 minutes, I NEEDED SOME TIME TO COMPREHEND WHAT HAD JUST HAPPENED. My 2 ton truck's seatbelt and door handles got broken, hair clip snapped in half, you don't need someone yelling at you because you can't even find your bearings on where you're at and what had happened. And probably a heads up to the fact that they come in so loud that it's disorienting and hurts. OnStar was the second worst part about that accident. Completely awful experience. Quick to respond, to the accident, but super awful traumatic and hearing damaging experience. I can't emphasize that enough. I left the accident with mostly a giant headache and ringing ears because of you guys. Not ok.

There are notes for you review in the files with Onstar. Please note times estimate due to many calls to and from Onstar and discussed situation with many representatives before issue resolved.

Tuesday, April 26, Husband and myself Returning home on trip received onstar diagnostics "emissions issue" schedule service. Engine light not on blinking, we continued to travel would not be able to get service done that same day. Continued to apx 75 miles from our home when vehicle lost power shut down; no issues prior to that after diagnostic info receive. 11:30 pm vehicle disabled. We contacted Onstar for tow for vehicle. After some time, and couple calls to Onstar, we were informed tow service found and would get vehicle take to nearest dealership. We would have to find our own ride because two people only one could ride in tow truck. I am handicap. Cannot leave vehicle alone due to irreplaceable items and medical supplies needed. 1:38 am 4/27 Text received stating tow would arrive 2:23-2:33 am. 2:08 am another text received tow on time. 2:33 am text stating tow on site or should be arriving soon. After some time Onstar contacted me follow up regarding tow. Not here so they checking. Time passed I called Onstar again. was put thru to roadside assistance again with rep who I explained the situation all over, and she was trying to find a Lyft, Taxi or uber for both of us to go with vehicle. When we knew where we would be at specific time we could call family member then. She called about every 15 to 20 minutes follow up. She reached out to tow company verifying their status, which then was on time. Some time passed again. Onstar could not find Lyft, etc. When no alternative rides available, I was informed I needed to search myself online. She told me when towing company gets there tell them we both will ride in the tow truck (14 miles to where dealership located) and if they refused to cancel the tow and call Onstar back to find another towing company. We waited until apx 3:30 to 3:45 informed then tow company was unable to be reached by Onstar; would not answer their phone. Assumption they are not coming. Onstar rep told me if I found a tow somewhere else they would reimburse up to $500. this time I'm looking to have vehicle towed home due to all the stuff dealing with. Cell phone is getting low on battery, also husbands. Time apx 4:00 am, sitting in vehicle, 30 degree temps, no assistance, cannot get heat due to vehicle not running/disabled. I called insurance company, no help with tow. While on phone with insurance company, call from Onstar came in, which I could not answer. I assume was rep who had been following up. She never called back. I was unable to reach her by number I had on phone and number she gave to me. I called Onstar again and again explained what was going on. Ok they would find a tow which I had heard many times before that night. I am guessing 4:30-5:00 am still no assistance, no answer, no hope, very cold, stressed and nothing we could do. By this time, again I contacted Onstar to get help needed, rep hung up on me. I immediately called back and asked for a supervisor. Asked what I needed I said I need a supervisor and I will explain to them. He said I will put you through to this person and I refused because it was the same name as the representative who just hung up on me. He then put me through to "Nick" and briefly told Nick I was needing assistance asap. I had called Onstar many times, been stranded since 11:30 pm, now almost 5 hours, no heat, no help, no tow showed up, stranded. He put me through to escalation department team. This rep said she would do what she could do to find a tow. She called me back around 5:30 told me a tow would arrive but 1.5 hours out. Onstar paid for the tow which took my vehicle home. She also informed me she would compensate $100 for my troubles even though not going to cover what I went through. She said it should not have happened and she should have been contacted and situation turned over to her way before the time it was. Should have had my information to assist me within couple hours. Instead I waited almost five hours for her to even talk to me. ridiculous! May 3, 10:45 am, I tried to contact Onstar since to get info re tow company who stiffed me, left me stranded but no information given to me. In fact, Onstar hung up on me...again. Its ridiculous I had to go through many reps to even get some assistance and get hung up on. What if I was in a terrible accident and hurt badly? In my opinion I would have died! After all, I have paid out much more than couple hundred dollars to Onstar for bad service. In my opinion the length of time and how it was handled could and needs to be much better in the future for those who need it.

extremely disappointed by Onstar we pay for. I should be reimbursed for all monthly fees paid up to Apr 26th. If not option Onstar needs to compensate more than $100 for my troubles as I was told; hope I receive.

I went to Calgary, AB, on 3/26/2022. I have an OnStar subscription. I tried to call the service representative using both the phone and OnStar buttons in my car (2013 Chevy Volt) to get turn-by-turn directions sent to my car. The calls just would ring and ring and no one would answer. Has OnStar been discontinued in Canada? I have made trips before and had access to OnStar the entire time, so I made the trip thinking I would have that help since my cell phone provider does not offer service in Canada. It was very unsettling to be on a major car journey alone without any hope of emergency or directional service.

On March 16 I checked my checking account to make sure all my bills were paid and as I scrolled down I noticed on not only took their payment but also 475.00 as well . I didn’t authorize this additional payment . I immediately contacted my bank to look into this issue they also determined that it was unauthorized. My bank then canceled my card and issued me another one. That same day I called ontar to discuss this unauthorized payment and get a refund back into my account . The customer service rep did see the unauthorized payment and said ok we will refund the payment now. I agreed . After a week there was no refund in my account so I called the bank they said nothing had been sent or was pending at that time. I called ontar to see why it was taking so long to receive my money . The customer service rep said to hold on and let her find out what was going on. After 15 min waiting she said your refund was issued via check and I can take up to 30 days for a refund. I said why was I issued a check when they took it via my bank account. She had no answer. I then said can you cancele the check and send it back through my account. She said hold on and I will check after another 15 min she said the check was sent and there is nothing they could do . It has been another week almost and no check or refund . I feel like I was scammed and iam filing a complaint with the BBB this is ridiculous and unprofessional. I need my money returned immediately

Billing not good

Having issues with processing the payment when update my card information a week/or 2 ago

This not only time though it happened

Not to happy about this

Plans are expensive, but, worth it if used alot

I don't use onstar too much

Onstar is nice

I don't want to get overcharged

I don't want to get scammed n so on especially these days u never know

Onstar is fraudulently billing my checking account. I have been charged 4 times in Jan.2022 for the same membership. My #[protected], case# [protected]. 01/16/22, $39.99, 01/18/22, $30, 01/20/22, $30, 01/24/22, $30. This is an inside job and this company is has not investigated who or how? So this is a regular routine. Wow! How professional. I wish I had Googled the complaints, I would have never signed up. Please refund my account.
Thank You

my name is Timothy wade ice and been battered and tortured for last 14 years by the sheriff's office and the Bakersfield Police department in Kern they are trying set me on charges for rap and for a pedfile action that never did they have news and my thought process how I'm thinking so they know what I am thinking they load at me with nanites like every thought I have they can hear on their sheriff department computer and the radio frequency

My car would tell me when to change the oil, I went on the site and selected my preferred dealership and was told that any further services needed the dealership would contact me... Never have they, second OnStar is supposed to have vehicle monitoring and diagnostics yet it never even hinted as to there being any problem now my engine needs to be replaced and it only says error communicating with vehicle...

My name is Walter Calamatta.
Today 18/01/2022 I was contacted by a representative by phone to see if I wanted to keep Onstar after my one month free trial expires.
She said she will find me a bundle and that I would get a discount.
I asked some questions and said "really all I need is to be able to start car remotely as here in Canada it gets really cold.
She started getting angry and after asking another question she hung up on me.
Very very dissapointed in Onstar, overall poor customer service.

Just upset that they're discontinuing hands free calling it was one of the only services I used and was one main reasons I bought my car that had onstar. Don't understand why they offer something then discontinue it.. guess needless to sAy I will no longer be buying another vehicle with onstar

I responded to an email sent from OnStar to reactivate my service. The promotion for doing so was entitlement to a $25.00 amazon gift card to be sent via email. After not receiving this, I called 3 times and was given excuses that it most likely appeared in a spam folder. I check spam every day before deletion and I can assure you it never appeared in Spam nor Inbox. The 3rd phone call to OnStar was placed on September 19, 2021 at 2:15 pm. I spoke with William who assured me his supervisor would be calling me. To date I have not received that call nor have I received the promo email. I believe this is a scam or false advertising. Please advise.

On September 2 of this year I called OnStar to renew my subscription they had a car number on file I told them not to use that card, gave them another card number to you, charge me 307 22. I called back a couple days later and asked for a promotion they found me a promotion cheaper we're going to refund me the 307 and charge me the two 245.22, they refunded me the money on the card I asked them not to use and charge me the $307.22 on the card I asked him to use and they still have that charge on the card, and when I called them to complain about me paying the $245 on one card I asked him not to use and the 307 22 on the other credit card that I did ask and we use. They want to know what I want them to do about it I want the charge of my $322.07 off my card since I paid the $245.07 on the other card I'm not gonna give them over $500 for a year subscription. I've been calling OnStar about those charges since September 5 they've been giving me a run around telling me they're going to take the $307.22 off the car. It was their mistake they made it I asked him not to use the car that was on file gave them another card number and they use both card it is not my fault.

My Mother paid by check to renew her yearly subscription on 7/2/2021.
On July 31 2021 she purchased a new vehicle. They would not transfer the amount she just paid to the new vehicle. They insisted she would need to get a refund, then repay for the new vehicle. Which would have been acceptable.
Since she paid by check, she asked for the refund to also be paid by check.

The refund was credited to an expired credit card (expired 2014, closed account) . She no longer has this account and has no way to access it. The Bank is unable to locate this old account. We have contacted On start several times to get this corrected. Since they did not send her the refund by check as requested or even verify the card on file was correct, I feel the error was on the part of On Star.

I called onstar billing department on September 8th the first time around 11am. I kept getting the run around from a lady she kept saying she couldn't hear me she didn't know how to process my payment she tried to pass me to cancellation of service department. A lot of long pauses like she was doing something and then she would ask me repetitive questions that I've gave the answer to. Then I called back later on in the day around 3 or 5pm because I wasn't getting anywhere with that lady so I called back she did it again " oh you want to restart service?" I started to get annoyed like she didn't understand what I was asking her then she started being sarcastic with me after I told her this is my second time calling about the same issue and nothing has be done about my payment. Then she started raising her voice and I told her I don't want to keep calling back for the same issue and then she hung up on me and she still did not do what I asked so I still have a outstanding balance. After she hung up on me I tried calling her back and the billing department line said it they are closed she directed my phone call like I was calling after hours she is rude and unhelpful.

My husband and myself were on 75S
At mile marker 4.1.
Flat tire no extra on my 2019 Cadillac XTS5
Could not put air in tire. It was very late at night
Approximately 2 to 3 hours they were no help !
Police showed up and got us a tow. $590.00
Cash only !
My husband sent onstar an email no one has
Responsed
3 a.m. in the morning and been there 4 hrs.
So what good is ONSTAR!'n

Have been a On Star customer 13 years. Last year one of my vehicles failed to get the monthly diagnostics report to my computer. As of today [protected] I have called On Star customer service four times. Each time I was told to go sit in my vehicle in my drive way and push the Blue Button for help. Each time I have to go thru the whole mess of name rank and serial number. Seems customer service never seems to write any thing down. I asked more than once to talk to a supervisor, but was told one was not available. All of this for about three hundred dollars a month. NOT a good investment!
Any way the person on the Blue Button after putting me on hold three times told me that my problem has been solved. I could check my computer tomorrow to see if the whole thing works. What really scares me, if on a dark night I need help on a lonely road, will On Star be there for me? I think NOT! ON STAR you have BAD customer service!

The OnStar service is a joke. I had my vehicle stolen and called as soon as I received the text notification that my theft system had been activated. I was put on hold for 10 minutes then I was asked for a police report and police badge number. I informed the rep that I did not have that and let her know it was just stolen. She asked me to call to police and call back with the report number or police badge number. By the time the police arrived it had been 20 minutes. When I called back with the police officer there she then asked him for his information and again we where on hold so she could verify his credentials. By this time my truck was long gone giving the thieves a 45 min head start. She finally came back on and let the office know she could not ping my truck. Of course by that time she would not be able to ping it. The rep then told me they would continue to try and locate it for the next 48 hours. After the 48 hours I received a call from OnStar to let me know that they could not locate my truck and that they did all they could do. I asked what OnStar was going to do for me and I was informed they would issue me a refund of $42 for my moths subscription. OnStar is a joke I would never recommend this service and would NEVER purchase it again.

Once again, OnStar failed to cancel my last routed request.
Tried to correct it — OnStar failed me again and again.
Now... I am headed to the dealership to see if they can
Reset the factor settings. Again... At a cost of $172.00
Out of pocket.
Unfair.
Gene T. Spanos
[protected] cell
6/2/21

I purchased a used car on 5/06 /2021 2014 Stingray Corvette from the Robert Woodall Chevrolet 1063 Riverside Drive dealership the car was sitting on the showcase floor everything was working perfectly on the car until I installed OnStar application on my phone my horn started blowing for 15 minutes I couldn't use the key fog to turn it off or could Onstar the application took over my car horn I no longer have a car horn I called in to OnStar they noted that there definitely was various error codes coming from the application. I have made over 10 calls to Onstar on May 15, 2021 they provided me with a case number198084189 OnStar keeps putting it on GM when their application caused all of this and very disappointing the lack of concern or customer service given to me . My horn was working perfectly obviously the application caused this they even stated all types of error message and they're still looking into it no one has reach back out to me

I received a mailing in US mail 4/17/21 offering. (1.) Six months of remote access plan . (2.) One year of Onstar safety services. (3.) 3gb or 3 months of data, whichever comes first. The mailing advised to push the blue button to get connected. This I did and was advised only 3 month offer available. As a Three time new Cadillac owner and a 3 time new GMC owner I feel this mailing was deceptive. Return address on mailing is Cadillac/ connected by ON, P O Box 96214, Washington, DC [protected]. My desirable resolution to this complaint is a new mailing sent to all who received this apologizing for this deception. Dennis Miessen