Menu
Login
I recently put in a complaint about a month ago because my warranty and receipts was not being submitted service managers was not getting back in contact with me. After filing that complaint That same weekend I received a call and an email from the service manager saying he would like to talk to me and clear things up. It was Saturday my daughter's birthday so I explain I would call him that following Monday. I gave him a call we went over the issues I explained how the maintenance receipts were turned in, but they needed one more that was not submitted he ask if I could email it to him and he would submit it and that should be enough but they still wanted me to pay $875 un-refundable money to open the turbo valve to look inside but he submitted the new receipt but before doing so he ask me to resend a survey to look in my email then emailed me again saying they should be sending the survey tomorrow make sure I state that I was stratified in which I agreed thinking we would work things out as he said per phone conversation. A week goes by I hear nothing from him so I emailed him asking what's happing with the warranty He emailed me stating "oh yea" they didn't bite they still want me to pay I explained to him (see picture attached) that the on the service paper it read the maintenance receipts "OR" I could pay them to open the Turbo valve which makes no since being I brought the warranty produced all Maintenace receipts as warranty ask of me to make sure the car has been kept up which was brough brand new and only 5 years old, and being they had the car for 3 weeks in which I paid 600 a week for a rental So I emailed asking could they please work with me since I'm already out of so much money could he please come down on the price to open the turbo valve. I asked around at other dealerships they quoted me about $350 and being I've been with you guys so long can we please work something out can you try? but I never heard from the service manager again I realized he only called for me to re-submit the survey on my service in nothing had been done but the back breaks I paid for. he never emailed me back and said No or try to work with me. even after being with them for over 10 years, this is unprofessional and upsetting to see a name people use to trust and proudly have the famous pink license plate on their car. As consumers who get taken most of the time it's a couple of good service we try to find and stick with that's a good honesty AC repair company and a good honesty car dealership which is rare, and with this getting even rarer. No one likes getting taken advantage.
