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CB Furniture Stores Rooms To Go 3875 Chapel Ln Ste A, Birmingham, AL, 35244, US
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Rooms To Go
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Rooms To Go company logo

Rooms To Go

3875 Chapel Ln Ste A, Birmingham, AL, 35244, US
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1 complaint
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Website
www.roomstogo.com
Phone number
+1 (205) 985-1566
Category
Furniture Stores
Working hours
Mon
10:00 am - 8:00 pm
Tue
10:00 am - 8:00 pm
Wed
10:00 am - 8:00 pm
Thu
10:00 am - 8:00 pm
Fri
10:00 am - 8:00 pm
Sat
10:00 am - 8:00 pm
Sun
12:00 pm - 6:00 pm

Rooms To Go reviews and complaints 1

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2:36 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Rooms To Go - Fading on headrest of a power recliner

Bought a power recliner, couch and love seat... Spent $4000 and 2 yrs later the headrest started faded (Supposed to be Leather). I bought the Guardian Protective coverage and filed a claim on it and they said they do not cover the fading on the headrest. Spend that much money for furniture and then they sell you an insurance on it and it doesn't cover defected merchandise! I will never buy from them again if they don't care about their product. Everyone needs to know that the extra protection that they sell is worth nothing when you file a claim!

Desired outcome: I would like for them just replace the headrest, that's all...probably a $50 piece for keeping a customer.

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Rooms To Go - Fading on headrest of a power recliner
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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Rooms To Go representative's response
May 20, 2022 5:21 pm EDT
Rooms To Go customer support contacts
Phone numbers

+1 (888) 709-5380

+1 (800) 766-6786

Address

11540 Highway 92 East, Seffner, FL, 33584, US

Website

www.roomstogo.com

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Please email us with your order # and the details to TellUs@RoomsToGo.com. We would love to see if there is any way we can help.
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