Rooms To Go review: Furniture delivery

We purchased a bedroom package consisting of 10 pieces to include a queen size mattress and bunkie board on 27 DEC 2024 from store # 1803 in Augusta, GA. We had a scheduled delivery date of 4 JAN 2025 with a delivery window of 12pm - 4pm. We received several email notifications regarding the delivery window leading up to the delivery. The delivery team was on time according to the notifications. The two delivery gentlemen were courteous and professional. Unfortunately, the dresser within the order was damaged when the gentlemen opened the box. He immediately brought it to our attention. My, contacted customer service while the delivery team was still there. We were able to get a replacement ordered at that time. The gentlemen took the damaged dresser back with them. We were given a delivery date for the replacement dresser of 14 JAN 2025. I received an automated email just like before from Rooms to Go with an estimated delivery time. The tracking link provided the delivery window of 10am to 2pm, with additional information stating at 6:25am they were at stop 1 and we were stop 7: the estimated time of delivery would be specifically between 9:35am and 10:15am. My left work early to be there for the estimated time. I checked the tracking link again at approximately 9:40am and it was updated with a new estimated arrival time between 11:25 and 11:55am. I checked again around 11:30am and the tracking link now stated that we still number 7 on the list, but they were at stop 12. Now the estimated time of delivery just showed 10am to 2pm. At 2pm the item had not yet been delivered. My called and they stated the delivery window has been changed to 1 to 5 pm. I understand things happen, someone from the delivery team should have contacted us to give us an update on the status. My wife and I made arrangements the 10am to 2pm window. When that changed, we should have been notified. When spoke to customer service: the lady stated that she saw notes stated that someone tried to call us at approximately 12:35. I explained to the representative that neither I nor my wife received calls. I have no missed calls. Just because the person put it in their notes doesn't mean they did it. I am asking them to prove that they attempted to call us. I also have no voicemails regarding the delivery.